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ZIp code not valid

ZIp code not valid

I changed my country to USA to match my American credit card (despite living in Hong Kong at the moment) and it is saying that my zip code isn't valid. I tried more than 4 U.S. zip codes and spotify is telling me: 'The zip code you entered was not valid for the selected country.'

I tried Australia and the zipcode for Melbourne (3000) and it worked just fine. 

I need to enter my zipcode to enter my U.S. credit card so that I can get premium! Please helP! Thanks.

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1 Reply

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look in this a little closer for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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