Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,
so i have and account that is connected to facebook and i can only connect to it by clicking "connect via facebook"
the problem is i dont want it to be connected to facebook, so i go to preferences i click disconnect from facebook
then i want to log in again in the account so i enter the email of the account and the password, but it doesnt work so i use the "i forgot my password" option and i change it
after that i try to reconnect with the same email and the new password but it just doesnt work, it says password and email doesnt match when i just reset it
I had to reuse connect with facebook to get logged in even if previously hit the disconnect from FB button which is weird....
can you help me having a classic account with an email and no facebook please ?
i would like to avoid deleting this one as i have a premium subscription on it
Loïc
Solved! Go to Solution.
Hey @loicdu81! Welcome to the Spotify Community. ^^
I recommend checking out the FAQ page ”I want to use Spotify without Facebook” here for the steps you should take to start the process of switching those accounts.
And be sure to use your username instead of your email address in the login process. ^^
Let me know if that helps, thanks!
Peace
Hey @loicdu81! Welcome to the Spotify Community. ^^
I recommend checking out the FAQ page ”I want to use Spotify without Facebook” here for the steps you should take to start the process of switching those accounts.
And be sure to use your username instead of your email address in the login process. ^^
Let me know if that helps, thanks!
Peace
i don't get why but using the username instead of the email to connect worked after a password reset
thank you
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…