Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

account seems to be deleted after password recovery

account seems to be deleted after password recovery

hello

after i reset my password the account has been changed from premium to free

also username has been changed to a string of numbers and all playlists

mailadress and that stuff is still the same

ohh and the account has never been linked to facebook

any ideas ?

Reply
1 Reply

Hey there!
This sounds like a problem for the Spotify Support Team.
You can see ways to contact Spotify here: 
https://support.spotify.com/us/contact-spotify-support/

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random