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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166497 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166497 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11197 Views
  • 6 replies
  • 11 likes
  • Security
  • 11197 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514194 Views
  • 986 replies
  • 112 likes
  • Account
  • 514194 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125610 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125610 Views
  • 74 replies
  • 12 likes

Subject is premium

I want to stop my premium please tell me how do I do that because I no longer need it

  • Newbie
  • I want to stop my premium please tell me how do I do that because I no longer need it
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Solved!! What's the difference between "Private Session" and unchecking "Share my activity on Spotify Social"

What's the difference between "Private Session" and unchecking "Share my activity on Spotify Social"

  • Casual Listener
  • What's the difference between "Private Session" and unchecking "Share my activity on Spotify Social"
  • Uhh_Gusto
  • Newbie
  • 123288 Views
  • 5 replies
  • 0 likes
  • 123288 Views
  • 5 replies
  • 0 likes

Can’t log in as I keep getting told I can only use Spotify abroad for 14 days but I’m not abroad At

I’m trying to log into my account but Keep being told I can only use Spotify abroad for 14 days but I’m at home on the Gold Coast in Queensland Australia please sort out the stupid problem

  • Newbie
  • I’m trying to log into my account but Keep being told I can only use Spotify abroad for 14 days but I’m at home on the Gold Coast in Queensland Australia please sort out the stupid problem 
  • 260 Views
  • 0 replies
  • 0 likes
  • Account
  • 260 Views
  • 0 replies
  • 0 likes

**bleep** Can't I change the Country I Currently Live to Profile????

Why doesn't spotify let you change your country in your profile? **bleep** is up with that? I haven't been able to log into this **bleep**ing site since I moved to Afghanistan because my profile doesn't match with what shows up on **bleep**ing Facebo...

  • Casual Listener
  • Why doesn't spotify let you change your country in your profile? **bleep** is up with that? I haven't been able to log into this **bleep**ing site since I moved to Afghanistan because my profile does...
  • 191 Views
  • 0 replies
  • 0 likes
  • Login
  • 191 Views
  • 0 replies
  • 0 likes

When should we expect "Year in Review"

I was just wondering because it's coming close to the ending of the year and I've been listening to a ton of music this year, tons of new artists.

  • Casual Listener
  • I was just wondering because it's coming close to the ending of the year and I've been listening to a ton of music this year, tons of new artists.
  • 1163 Views
  • 0 replies
  • 3 likes
  • 1163 Views
  • 0 replies
  • 3 likes

Cannot get into any account! HELP

I recently got a new google home and wanted to connect my spotify premium account. I did not remember my log in user or email so I thought I would log off hoping it would be saved to the app. I was wrong and now I have no way of getting back into my ...

  • Newbie
  • I recently got a new google home and wanted to connect my spotify premium account. I did not remember my log in user or email so I thought I would log off hoping it would be saved to the app. I was w...
  • 197 Views
  • 0 replies
  • 0 likes
  • Account
  • 197 Views
  • 0 replies
  • 0 likes

Logging in for added family members.

When my husband logs in he is being logged in under my facebook account. We can't get him logged in by his facebook information. He's on my family plan.

  • Newbie
  • When my husband logs in he is being logged in under my facebook account. We can't get him logged in by his facebook information. He's on my family plan.
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Bought Premium and now all my music is gone

I recently purchased Spotify Premium on a computer and when I logged into my account on my phone it doesn't register that I have a Premium account and asks me to sign up and pay again. I tried logging in with my username rather than my email and that...

  • Newbie
  • I recently purchased Spotify Premium on a computer and when I logged into my account on my phone it doesn't register that I have a Premium account and asks me to sign up and pay again. I tried loggin...
  • 188 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 188 Views
  • 0 replies
  • 0 likes

Spotify Charged for Student

So I tried to get premium for student because I'm in highschool but found out I needed proof of a University or College student however spotify still charged my bank account and I'm not subscribed.

  • Newbie
  • So I tried to get premium for student because I'm in highschool but found out I needed proof of a University or College student however spotify still charged my bank account and I'm not subscribed.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

I want to delete my spotify account

Im trying to delete my spotify account linked to my facebook. I put my email in the contact form but my account is still active. It' reall yfrustrating trying to delete my account!

  • Newbie
  • Im trying to delete my spotify account linked to my facebook. I put my email in the contact form but my account is still active. It' reall yfrustrating trying to delete my account!
  • 240 Views
  • 0 replies
  • 0 likes
  • Account
  • 240 Views
  • 0 replies
  • 0 likes

Can only log in to web player

I'm trying to log into my spotify desktop app on my PC, my Mac Pro, as well as my iPhone and I'm getting the same error each time, which I've attached. I've done a clean reinstall of the app both times, and have no issue logging in to the web player ...

  • Newbie
  • I'm trying to log into my spotify desktop app on my PC, my Mac Pro, as well as my iPhone and I'm getting the same error each time, which I've attached. I've done a clean reinstall of the app both tim...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

spotify web player blocked in "play" mode

Hello everybody,Since this afternoon, my webplayer is blocked in "Play mode", and I can't stop it(see attachment)I tried to disconnect, then reconnect, reload the page, but problem persists.Browser : Firefox 57.0System : Ubuntu 16.04 LTS

  • Regular
  • Hello everybody, Since this afternoon, my webplayer is blocked in "Play mode", and I can't stop it (see attachment) I tried to disconnect, then reconnect, reload the page, but problem persists. B...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Solved!! When I tap Login nothing happens

I dowloaded Spotify on my new Laptop windows 10.Went to sign in and tap login button but absolutely nothing happens. Will not even progress to next page or give me a message etc. I have uninstalled and reinstalled the program to no avail. It works on...

  • Casual Listener
  • I dowloaded Spotify on my new Laptop windows 10.Went to sign in and tap login button but absolutely nothing happens. Will not even progress to next page or give me a message etc. I have uninstalled a...
  • microwaveninja
  • Newbie
  • 2947 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2947 Views
  • 3 replies
  • 0 likes

Suddenly Can't Log In or Reset Password

Hello, I opened my app today and was suddenly logged out. I know my credentials are correct but it won't let me log in. When I try to reset my passoword it says CSRF token invalid. I'm a premium member, but I can't log in to get premium support. I ha...

  • Newbie
  • Hello,    I opened my app today and was suddenly logged out. I know my credentials are correct but it won't let me log in.    When I try to reset my passoword it says CSRF tok...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

PROBLEME AVEC SPOTIFY FAMILLE

Bonjour, Je dispose d'un abonnement spotify famille. Lorsque je passe les chansons, au bout de 5, un message apparait comme quoi le fait de passer les musiques est un avantage premium. Je ne comprends pas pourquoi je ne peux pas changer les musiques ...

  • Newbie
  • Bonjour,   Je dispose d'un abonnement spotify famille. Lorsque je passe les chansons, au bout de 5, un message apparait comme quoi le fait de passer les musiques est un avantage premium. Je ne...
  • 240 Views
  • 0 replies
  • 0 likes
  • Premium
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! Login not working...

I'll press log in button for Spotify Web Player, and it will take me back to the screen where I choose if I want to sign up or log in. It's is super annoying, and it won't let me into my account.

  • Casual Listener
  • I'll press log in button for Spotify Web Player, and it will take me back to the screen where I choose if I want to sign up or log in. It's is super annoying, and it won't let me into my account.
  • musiccornercv
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 432 Views
  • 1 replies
  • 0 likes

I can not register my artist page because my username is a jumbled bush order.

I can not register my artist page because my username is a jumbled bush order. Like: cddeffssghhh ! now to my question, how can I change the username to get my normal username which I also entered in the regestration ?! Thanks for your help

  • Casual Listener
  • I can not register my artist page because  my username is a jumbled bush order. Like: cddeffssghhh ! now to my question, how can I change the username to get my normal username which I also...
  • Maxim
  • Spotify Star
  • 505 Views
  • 3 replies
  • 0 likes
  • Account
  • 505 Views
  • 3 replies
  • 0 likes

Need help logging in

So I found that someone had the same issue as me but it looks like it was unsolved. Now I'm having the same problem was hoping somebody could help. Just going to copy and paste the original post. "Hello,I've manged to acquire two Spotify accounts by ...

  • Newbie
  • So I found that someone had the same issue as me but it looks like it was unsolved. Now I'm having the same problem was hoping somebody could help. Just going to copy and paste the original post.&nbs...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Family Account Error

I am using "family account" more than a year.1 month ago my wife was removed from the "family account" for no reason. We opened a new account for her again. It was removed again about a month later.Now I'm trying to activate my wife account but Spoti...

  • Newbie
  • I am using "family account" more than a year. 1 month ago my wife was removed from the "family account" for no reason. We opened a new account for her again. It was removed again about a month later...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Premium Spotify in Saudi Arabia

Good Day All I used to be subscribed member to Premium Spotify while I was studying in the US. Now that I have graduated and I have went back to Saudi Arabia my home country, it stopped working for me after swtiching my payment method to my Saudi Cre...

  • Newbie
  • Good Day All    I used to be subscribed member to Premium Spotify while I was studying in the US. Now that I have graduated and I have went back to Saudi Arabia my home country, it stoppe...
  • Madani2nd
  • Newbie
  • 19373 Views
  • 8 replies
  • 13 likes
  • Subscription
  • 19373 Views
  • 8 replies
  • 13 likes