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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88001 Views

9 replies

2 likes

Account
Login
  • 88001 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

728103 Views

13 replies

4 likes

Account
  • 728103 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754609 Views

18 replies

29 likes

  • 754609 Views
  • 18 replies
  • 29 likes

Trying to log in the application on phone but it doesn't work

My username and my password is correct, but whenever I try to log in it says that there's a problem and I don't understand what I do wrong

Newbie

My username and my password is correct, but whenever I try to log in it says that there's a problem and I don't understand what I do wrong😭😭😭 

Nightslash360

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Facebook

I accidentally connected my Facebook account with my mums Spotify and can’t get it to disconnect so I can use it with my account. Anyone know how I can disconnect from her account without cancelling her subscription to premium through Vodafone?

Newbie

I accidentally connected my Facebook account with my mums Spotify and can’t get it to disconnect so I can use it with my account. Anyone know how I can disconnect from her account without cancelling ...

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Pagamento da conta premium e todos os usuários foram removidos

Tenho o protocolo de pagamento tanto do spotify, quanto o lancamento na fatura de meu cartão de crédito mas TODOS OS USUÁRIOS de minha familia foram removidos e mudados para conta free, isso é um absurso pois faço o pagamento em dia sem atrasos e som...

Visitor

Tenho o protocolo de pagamento tanto do spotify, quanto o lancamento na fatura de meu cartão de crédito mas TODOS OS USUÁRIOS de minha familia foram removidos e mudados para conta free, isso é um abs...

Bittencourt

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Changing Mastercard

hi, I've lost my mastercard therefore this is blocked and replaced. But my monthly payments are with this mastercard. So I got a new mastercard and I want to change my payment info (just adding the new mastercard), but that doesn't works. If I go via...

Newbie

hi, I've lost my mastercard therefore this is blocked and replaced. But my monthly payments are with this mastercard. So I got a new mastercard and I want to change my payment info (just adding the n...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Solved!! 2 problems- Can't log in to facebook & Doesn't show premium on IOS APP

Dear Spotify & Community,I've encountered two problems,1. I can't connect my facebook account after registering with my email address2. I've joined the Family Premium, but it only works for the spotify web, neither the Spotify software(PC) nor the IO...

Casual Listener

Dear Spotify & Community, I've encountered two problems, 1. I can't connect my facebook account after registering with my email address 2. I've joined the Family Premium, but it only works for...

tommyleunglf2

Casual Listener

707 Views

6 replies

1 likes

Account
Premium
  • 707 Views
  • 6 replies
  • 1 likes

Solved!! Error 408

im thailand account but i live in laos spotify said i can't use spotify in laos pdr country that sad i will buy other apps

Newbie

im thailand account but i live in laos spotify said i can't use spotify in laos pdr country that sad i will buy other apps

MattSuda

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Not able to login Spotify App / Able to login desktop / Samen login details

Dear, Unfortunately I can't login in the spotify app (Iphone 7) any longer. After I switched to a family account, I can still login via my desktop, but not longer via the Iphone app.. Very strange... Any suggestions/help? Best Regards,Jeroen Janssen

Newbie

Dear,   Unfortunately I can't login in the spotify app (Iphone 7) any longer. After I switched to a family account, I can still login via my desktop, but not longer via the Iphone app.. Very s...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

cannot change email

my spotify email is my old job email which i cannot access. How to change email when i also forgot my password...

Casual Listener

my spotify email is my old job email which i cannot access. How to change email when i also forgot my password... 😕

178 Views

0 replies

0 likes

Account
  • 178 Views
  • 0 replies
  • 0 likes

Langue par défaut des newsletters et de l'interface web

Bonjour, j'habite en Belgique, alors que mes paramètres sont bien définis sur le Français, je reçois les newsletters en néerlandais et quand je me connecte sur mon compte dans le navigateur, tout s'affiche également en néerlandais.Comment faire pour ...

Casual Listener

Bonjour, j'habite en Belgique, alors que mes paramètres sont bien définis sur le Français, je reçois les newsletters en néerlandais et quand je me connecte sur mon compte dans le navigateur, tout s'a...

NightlyB

Regular

2267 Views

7 replies

10 likes

  • 2267 Views
  • 7 replies
  • 10 likes

Superuser Contribution Spam in the Community

Hi folks, we want to let everyone know we're aware of the recent spam attacks hitting the Spotify Community. We're working with Lithium on getting this issue under control as quickly as we can. Thank you for your patience while we work on stopping th...

Spotify

Hi folks, we want to let everyone know we're aware of the recent spam attacks hitting the Spotify Community.    We're working with Lithium on getting this issue under control as quickly...

meahtenoha

Spotify

32855 Views

20 replies

46 likes

  • 32855 Views
  • 20 replies
  • 46 likes

Facebook Bağlanmıyor

Yakın zamanda yeni bir spotify hesabı açtm çünkü eski spotify hesabımı artık kullanmak istemiyordum ve ardından facebook la bağlantısını kopardım fakat yeni hesabıma bağlamaya çalıştığımda hata veriyor (Daha sonra tekrar deneyin). 1 Haftadır deniyoru...

Newbie

Yakın zamanda yeni bir  spotify hesabı açtm çünkü eski spotify hesabımı artık kullanmak istemiyordum ve ardından facebook la bağlantısını kopardım fakat yeni hesabıma bağlamaya çalıştığımda hata...

3672 Views

0 replies

6 likes

Account
Login
  • 3672 Views
  • 0 replies
  • 6 likes

Premium account but not showing premium account on my families account

Hi, i am the main subscriber to Premium for my family, but out of 5 of my families members, only 1 of them is a premium after they log in. The rest of my family members only show Free even though they have activated the link i sent them. Any solution...

Newbie

Hi, i am the main subscriber to Premium for my family, but out of 5 of my families members, only 1 of them is a premium after they log in. The rest of my family members only show Free even though&nbs...

279 Views

0 replies

0 likes

Premium
  • 279 Views
  • 0 replies
  • 0 likes

Spotify doesn’t accept my payment

I write my card number i tried 5 diffrent cards and it still doesn’t accept my payment. And they canceled my membership.

Casual Listener

I write my card number i tried 5 diffrent cards and it still doesn’t accept my payment. And they canceled my membership. 

Luke

Community Legend

1219 Views

5 replies

0 likes

  • 1219 Views
  • 5 replies
  • 0 likes

Superuser Contribution i forgot my email entirely

i want to close an extra account I had, from too long ago. I definitely dont remember the email or password for it though. so how do i proceed to close it? ( i only know its username) I think im stuck here but Id still like to ask for help first.Plea...

Newbie

i want to close an extra account I had, from too long ago. I definitely dont remember the email or password for it though. so how do i proceed to close it? ( i only know its username)   I thin...

FabianS_Bogota

Roadie

316 Views

1 replies

0 likes

Account
Free
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with track (wrong artist)

Hello!I have a problem, My track Institute - Wait for me, on lithuania HQ is linked to the wrong artist. So I can't verify my account on Spotify for ArtistsI don't know how to solve this problem..Thanks in advance!

Casual Listener

Hello! I have a problem, My track Institute - Wait for me, on lithuania HQ is linked to the wrong artist. So I can't verify my account on Spotify for Artists I don't know how to solve this proble...

Institute

Casual Listener

261 Views

2 replies

0 likes

Other
  • 261 Views
  • 2 replies
  • 0 likes

HELP PLEASE

I want to change my password but I can't because I can't access my old email address, and I don't remember my current password so I can't change to my old email to reset it.

Visitor

I want to change my password but I can't because I can't access my old email address, and I don't remember my current password so I can't change to my old email to reset it. 

user-removed

Not applicable

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Imposible agregar a mi familia

Me gusta su APP y el servicio que me han ofrecido pero está vez Spotify si que la regaron con su nueva política en el plan familiar, bueno, posiblemente no sea la política el problema, sino, las compilicaciones que nos ponen a los usuarios ante una e...

Casual Listener

Me gusta su APP y el servicio que me han ofrecido pero está vez Spotify si que la regaron con su nueva política en el plan familiar, bueno, posiblemente no sea la política el problema, sino, las comp...

wherrera

Casual Listener

439 Views

2 replies

0 likes

Account
Premium
Subscription
  • 439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email was reset by a support agent, made a new account but got disconnected

Email was reset by a support agent, made a new account but got disconnected and now I don't have the student discount. I also can't get the student discount because it says the schools credentials already are in use

Newbie

Email was reset by a support agent, made a new account but got disconnected and now I don't have the student discount. I also can't get the student discount because it says the schools credentials al...

FabianS_Bogota

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes