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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9029 Views
  • 1 replies
  • 9 likes
  • Security
  • 9029 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481856 Views
  • 979 replies
  • 111 likes
  • Account
  • 481856 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210878 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210878 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120910 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120910 Views
  • 72 replies
  • 12 likes

Solved!! Wrong email address, don't know password!!

Hi everybody, I'm hoping somebody can help me. I've put the wrong email address in (.co.uk instead of .com) and I've forgot the password. I can't reset the password, because the email address is wrong. I've even tried making a new email address with ...

  • Newbie
  • Hi everybody,    I'm hoping somebody can help me. I've put the wrong email address in (.co.uk instead of .com) and I've forgot the password. I can't reset the password, because the email ...
  • livie0727
  • Roadie
  • 973 Views
  • 1 replies
  • 0 likes
  • 973 Views
  • 1 replies
  • 0 likes

Accidentally deleted a song

I was trying to remove a grayed out song but instead i removed two other songs. I remembered one of them so i added it right back but forgot the others name. How can I get it back?

  • Newbie
  • I was trying to remove a grayed out song but instead i removed two other songs. I remembered one of them so i added it right back but forgot the others name. How can I get it back? 
  • livie0727
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Premium test cancel

How to cancel free premium test?

  • Newbie
  • How to cancel free premium test?
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

User Name and Password the Same

I've been trying to get help on this topic for the last hour - no answer from Spotify Twitter, etc... Trying to set up an account for our company. I don't need a "brand account", but we do need the auto generated user name changed, because it is the ...

  • Visitor
  • I've been trying to get help on this topic for the last hour - no answer from Spotify Twitter, etc...    Trying to set up an account for our company.  I don't need a "brand account",...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Delete all playlists / reset account?

Is it possible to somehow delete all playlists and other marked songs?(There are so many playlists that it will be a pain to delete them all one by one)I would like to have a "fresh" account.Thank you.

  • Visitor
  • Is it possible to somehow delete all playlists and other marked songs? (There are so many playlists that it will be a pain to delete them all one by one) I would like to have a "fresh" account. Th...
  • user-removed
  • Not applicable
  • 22187 Views
  • 2 replies
  • 0 likes
  • Account
  • 22187 Views
  • 2 replies
  • 0 likes

Solved!! How to activate premium offered by Globe Telecom without affecting current premium subscription

I have an active premium subscription that will end in March 2015. A few days ago, I subscribed to GoSurf with Spotify Premium and wish to activate, hoping it would extend my premium subscription. I still have plans to subscribe to premium, but would...

  • Casual Listener
  • I have an active premium subscription that will end in March 2015. A few days ago, I subscribed to GoSurf with Spotify Premium and wish to activate, hoping it would extend my premium subscription. I ...
  • Nd489735
  • Casual Listener
  • 33319 Views
  • 7 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 33319 Views
  • 7 replies
  • 0 likes

Can't connect to Facebook Account

When I try to connect my FB account I get the following error "Sorry there has been a temporary error, please try again later." I've tried connecting via the Android app and via the web. Same error both places. I've followed the troubleshooting steps...

  • Newbie
  • When I try to connect my FB account I get the following error "Sorry there has been a temporary error, please try again later." I've tried connecting via the Android app and via the web. Same error b...
  • iTemplario
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

missing one playlist

Hi one playlist is missing, called "put the rabbit down" how can i find what happend, i already disconnected from all devices and its not deleted, i login with spotify:user:11120720023

  • Casual Listener
  • Hi one playlist is missing, called "put the rabbit down" how can i find what happend, i already disconnected from all devices and its not deleted, i login with spotify:user:11120720023
  • speelbergo
  • Casual Listener
  • 323 Views
  • 5 replies
  • 0 likes
  • Premium
  • 323 Views
  • 5 replies
  • 0 likes

Superuser Contribution Plan Familiar [familiares aceptando]

Desde la última actualización de Spotify, eliminó/quitó a todos los que estaban en mi plan, que en mi caso nomás eran mi hermano. Yo soy el titular, sin embargo el paga y no nos deja meterlo aunque residamos juntos porque el sistema dice que 'su cuen...

  • Newbie
  • Desde la última actualización de Spotify, eliminó/quitó a todos los que estaban en mi plan, que en mi caso nomás eran mi hermano.  Yo soy el titular, sin embargo el paga y no nos deja meterlo a...
  • Hiramfigo
  • Newbie
  • 433 Views
  • 2 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 433 Views
  • 2 replies
  • 1 likes

Logging out of your Account on all Decices

When I discovered someone was using my Spotify i decided to log out of all the devices using it. I then went to try log back in to my account and it wouldn't work. It brought me to a new account with all of my playlists gone. What should I do?

  • Visitor
  • When I discovered someone was using my Spotify i decided to log out of all the devices using it. I then went to try log back in to my account and it wouldn't work. It brought me to a new account with...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Premium Expiration

If my family premium expires at may 22 and i add a family member on may 15, did the subcription of that family member i add on may 15 will be also expired on may 22?

  • Newbie
  • If my family premium expires at may 22 and i add a family member on may 15, did the subcription of that family member i add on may 15 will be also expired on may 22?
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Sharing music with friends on Spotify

You used to be able to send music (songs or playlists) to friends on Spotify (within Spotify). Now when I click 'share' the only options I get are to share in outside apps or a URL. Can you no longer send music to friends or is there another way to d...

  • Casual Listener
  • You used to be able to send music (songs or playlists) to friends on Spotify (within Spotify). Now when I click 'share' the only options I get are to share in outside apps or a URL.  Can you no...
  • sakschenck
  • Casual Listener
  • 559 Views
  • 2 replies
  • 1 likes
  • Other
  • 559 Views
  • 2 replies
  • 1 likes

Solved!! Signing In Takes Me to Account Settings ... Where's the Music?

Can you tell I'm a newbie? When I sign in to Spotify Premium I am taken to my account settings. How do I get to the music? When I sign in to Spotify it seems to me I should be able to play music right away instead of visiting my account settings.

  • Music Fan
  • Can you tell I'm a newbie? When I sign in to Spotify Premium I am taken to my account settings. How do I get to the music? When I sign in to Spotify it seems to me I should be able to play music righ...
  • Maxim
  • Spotify Star
  • 436 Views
  • 3 replies
  • 0 likes
  • Account
  • 436 Views
  • 3 replies
  • 0 likes

Family Account - Spotify has been paused because your account is being used somewhere else

I have a family subscription and the only account I have linked is my wifes, when she starts playback my device tells me Spotify has been paused because your account is being used somewhere else?is there a solution to this?

  • Newbie
  • I have a family subscription and the only account I have linked is my wifes, when she starts playback my device tells me Spotify has been paused because your account is being used somewhere else...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Can't find User

A friend of mine sent me a screenshot of his account and username, but when i type it into the search bar it says no results found. i don't know why i cant find him as the username is correct. my account is linked to facebook, his is son not. any ide...

  • Newbie
  • A friend of mine sent me a screenshot of his account and username, but when i type it into the search bar it says no results found. i don't know why i cant find him as the username is correct. my acc...
  • Maxim
  • Spotify Star
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Solved!! Account linked with Facebook - can't change email

I have changed an Internet Service Provider after 11 years with the same one and now they are shutting down my very first e-mail address (that was made on their mailbox) that I used at the beginning of my journey with WWW. I used it also to register ...

  • Roadie
  • I have changed an Internet Service Provider after 11 years with the same one and now they are shutting down my very first e-mail address (that was made on their mailbox) that I used at the beginning ...
  • XsomX
  • Roadie
  • 18870 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 18870 Views
  • 2 replies
  • 0 likes

JavaScript registration error if age doesn't meet the requirements

Uncaught TypeError: Cannot read property 'type' of undefined at t.validator.highlight (spweb-site-c84218ffe9.min.js:3) at t.validator.defaultShowErrors (spweb-site-c84218ffe9.min.js:3) at t.validator.showErrors (spweb-site-c84218ffe9.min.js:3) at u (...

  • Regular
  •   Uncaught TypeError: Cannot read property 'type' of undefined at t.validator.highlight (spweb-site-c84218ffe9.min.js:3) at t.validator.defaultShowErrors (spweb-site-c84218ffe9.min.js:3...
  • Mariusz0
  • Regular
  • 912 Views
  • 5 replies
  • 0 likes
  • Account
  • 912 Views
  • 5 replies
  • 0 likes

Solved!! Account hacked

My Spotify premium account has been hacked and my membership has been converted into a family membership with invites being sent to different people that are completely unfamiliar to me. I have tried logging off everywhere, changing password etc. but...

  • Casual Listener
  • My Spotify premium account has been hacked and my membership has been converted into a family membership with invites being sent to different people that are completely unfamiliar to me. I have tried...
  • Kris78
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 383 Views
  • 2 replies
  • 0 likes

I paid for Premium, re-installed, logged in and out, but it still says I have Spotify Free

I paid for Premium and got a receipt for the payment.I have since deleted and re-installed the app, but I still get ads and it says I have Spotify Free.What do I do to fix it?Wanted Premium tonight!

  • Casual Listener
  • I paid for Premium and got a receipt for the payment. I have since deleted and re-installed the app, but I still get ads and it says I have Spotify Free. What do I do to fix it? Wanted Premium ton...
  • Maxim
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Payment

I have been on the Spotify trial and it has now ended so I have signed up to the Spotify Premium. However, when I go into Spotify, it now says "your last payment didn't work" and it states to renew my subscription or downgrade to teh free spotify. I ...

  • Newbie
  • I have been on the Spotify trial and it has now ended so I have signed up to the Spotify Premium. However, when I go into Spotify, it now says "your last payment didn't work" and it states to renew m...
  • MonicaM_Bogota
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes