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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 404431 Views
  • 958 replies
  • 107 likes
  • Account
  • 404431 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174406 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174406 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99807 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99807 Views
  • 68 replies
  • 10 likes

How to log-in using my facebook account

Whenever I try to log-in using mobile with my facebook account, it always says "error: 404." Help?

  • Casual Listener
  • Whenever I try to log-in using mobile with my facebook account, it always says "error: 404." Help?
  • Nico
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • Login
  • 295 Views
  • 3 replies
  • 0 likes

Listening offline

I'm wondering if I listen to downloaded songs and I am using 4G on my phone. Where does the music come from: 1. from the downloads or 2. from the internet? I am asking this because I don't want to use my 4G for listening to the music but I also don't...

  • Casual Listener
  • I'm wondering if I listen to downloaded songs and I am using 4G on my phone. Where does the music come from: 1. from the downloads or 2. from the internet?   I am asking this because I don't w...
  • 93 Views
  • 0 replies
  • 0 likes
  • Other
  • 93 Views
  • 0 replies
  • 0 likes

Cant pay for premium

i have a problem like this. my premium is ended. and i cant pay for it right now because of this screen. there is no box to fill my credit card info.

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  • Casual Listener
  • i have a problem like this. my premium is ended. and i cant pay for it right now because of this screen. there is no box to fill my credit card info.
  • mchdgrd
  • Casual Listener
  • 176 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 176 Views
  • 3 replies
  • 0 likes

Premium familiar

Hola! Tengo una cuenta premium individual y quisiera pasarla a familiar sin riesgo a que se debiten los cargos por ambas cuentas. Gracias.

  • Newbie
  • Hola! Tengo una cuenta premium individual y quisiera pasarla a familiar sin riesgo a que se debiten los cargos por ambas cuentas. Gracias.
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Cambio Premiamos de iTunes a Android

Tengo una cuenta premian contratada a través de iTunes. Quisiera pasarla a través de Android que es más económica. Necesitaría saber como se hace y conocer si perdería mi lista de canciones ocómo mantenerlas

  • Casual Listener
  • Tengo una cuenta premian contratada a través de iTunes. Quisiera pasarla a través de Android que es más económica. Necesitaría saber como se hace y conocer si perdería mi lista de canciones o cómo m...
  • OviiiOne
  • Community Legend
  • 285 Views
  • 3 replies
  • 0 likes
  • Premium
  • 285 Views
  • 3 replies
  • 0 likes

Using a foreign credit cards

I used to have premium when living in the US but I unsusbscribed before moving to The Netherlands. I would like to subscribe again and continue using with a US credit card for payment but it does not let me. I'm asks to switch the account back to the...

  • Newbie
  • I used to have premium when living in the US but I unsusbscribed before moving to The Netherlands. I would like to subscribe again and continue using with a US credit card for payment but it does not...
  • OviiiOne
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Can I still use Spotify Premium in a country where Spotify has not launched yet?

I'm having second thoughts on renewing my premium subscription right now, because I'll be heading to another country- where Spotify has not launched yet- in a few days. I'm worried that I might not be able to use it once I get there. Will my Premium ...

  • Newbie
  • I'm having second thoughts on renewing my premium subscription right now, because I'll be heading to another country- where Spotify has not launched yet- in a few days.  I'm worried that I might...
  • OviiiOne
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

30 day free trial

Hi I just wanted to know if the Spotify 30 day free trial still stands?

  • Casual Listener
  • Hi I just wanted to know if the Spotify 30 day free trial still stands?
  • Karoliakarol
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Gutscheinkarten

Ich habe 2 Gutscheinkarten privat gekauft. Jetzt habe ich das Problem das die anscheinend nur mit einem deutschen Account eingelöst werden können und ich in Österreich lebe. Weiss wer Rat oder Hilfe?!

  • Newbie
  • Ich habe 2 Gutscheinkarten privat gekauft. Jetzt habe ich das Problem das die anscheinend nur mit einem deutschen Account eingelöst werden können und ich in Österreich lebe. Weiss wer Rat oder Hilfe?!
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Subscription payment

When I go into my account it tells me that the card that I use for paying my subscription is about to expire. However the card that it refers two doesn't expire until 2019?? Is there a mistake somewhere?

  • Newbie
  • When I go into my account it tells me that the card that I use for paying my subscription is about to expire. However the card that it refers two doesn't expire until 2019?? Is there a mistake somewh...
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes

Profile is connected through Facebook - But I have a new email and spotify won't change my email.

Profile is connected through Facebook - But I have a new email and spotify won't change my email. I have recently updated my emial on facebook however it has not changed on spoitfy. I do not want my spoify emails being sent to my old account which wa...

  • Newbie
  • Profile is connected through Facebook - But I have a new email and spotify won't change my email.   I have recently updated my emial on facebook however it has not changed on spoitfy. I do not...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Solved!! Unable to download

Spotify asked me to "restart to get the latest version" on my PC (Windows 7) and now it will not open. It says "The installer is unable to install Spotify because the files to write are in use by another process. Please make sure Spotify is not runni...

  • Gig Goer
  • Spotify asked me to "restart to get the latest version" on my PC (Windows 7) and now it will not open. It says "The installer is unable to install Spotify because the files to write are in use by ano...
  • Kappudle
  • Newbie
  • 1632 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 1632 Views
  • 3 replies
  • 1 likes

Gift Card scam!

I 've just bought 1 month of gift code from my account registered to Ireland to another account registered in Ireland and I have received error The code you've entered is invalid for your country. It is just normal Scam! How the **bleep** I could pay...

  • Casual Listener
  • I 've just bought 1 month of gift code from my account registered to Ireland to another account registered in Ireland and I have received error The code you've entered is invalid for your country. It...
  • Hubo
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes

trouble signing in

I had a free account and then today I signed up for the 3 months of Premium for 99cents/month. used my credit card, got a receipt couldnt sign in, asked for a user name and password change, and havent received anything back for 5 hours. In the meanti...

  • Newbie
  • I had a free account and then today I signed up for the 3 months of Premium for 99cents/month. used my credit card, got a receipt couldnt sign in, asked for a user name and password change, and haven...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Gift Card anonymously?

I want to gift a 3 month sub anonymously... Can I just buy it and then have the person enter the redeem code by going to www.spotify.com/redeem ? Or does it need to be attached to their email? Thanks!

  • Regular
  • I want to gift a 3 month sub anonymously... Can I just buy it and then have the person enter the redeem code by going to www.spotify.com/redeem ? Or does it need to be attached to their email? ...
  • Maxim
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 535 Views
  • 1 replies
  • 0 likes

Missing music

Today I had to get a new phone so had to redone load the Spotify app on to my new phone when I opened it and logged in it said I was no longer premium just a free user and that all my music I've saved for the past year is now gone how can I get it ba...

  • Newbie
  • Today I had to get a new phone so had to redone load the Spotify app on to my new phone when I opened it and logged in it said I was no longer premium just a free user and that all my music I've save...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Charged twice after 30 day trial

Hello, i would like to ask why my credit card has been charged twice after my 30 day free trial. The first one being my trial ended and that spotify automatically charges my account for the next month (i guess). And the second one, (and i'm very curi...

  • Casual Listener
  • Hello, i would like to ask why my credit card has been charged twice after my 30 day free trial. The first one being my trial ended and that spotify automatically charges my account for the next mont...
  • jmdp1997
  • Casual Listener
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Unable to pay premium tru BDO Online Banking

Can someone help how to successfully pay the promo premium of P49.00 using BDO Online Banking. System won't allow below 100 any alternatives?

  • Newbie
  • Can someone help how to successfully pay the promo premium of P49.00 using BDO Online Banking. System won't allow below 100 😞 any alternatives?
  • 992 Views
  • 0 replies
  • 0 likes
  • 992 Views
  • 0 replies
  • 0 likes

Renewed student discount, charged for normal

I renewed my student discount a couple months ago, but all of a sudden I am being charged the full price for premium?? Can I reverse this and what is going on?

  • Newbie
  • I renewed my student discount a couple months ago, but all of a sudden I am being charged the full price for premium?? Can I reverse this and what is going on?
  • 81 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 81 Views
  • 0 replies
  • 0 likes