Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

87948 Views

9 replies

2 likes

Account
Login
  • 87948 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

724258 Views

13 replies

4 likes

Account
  • 724258 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754345 Views

18 replies

29 likes

  • 754345 Views
  • 18 replies
  • 29 likes

Superuser Contribution Desvincular uma conta gratis do facebook para vincular uma conta familiar no mesmo facebook

Como fazer para retirar uma conta de spotify gratuita de um facebook para colocar uma outra conta de spotify (paga - plano familiar) nessa mesma conta de facebook? a um tempo atras tinha feito uma conta gratuita do spotify, e acabei conectando com o ...

Newbie

Como fazer para retirar uma conta de spotify gratuita de um facebook para colocar uma outra conta de spotify (paga - plano familiar) nessa mesma conta de facebook?   a um tempo atras tinha fei...

user-removed

Not applicable

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Automatic update throws to desktop

I also have bleepin problems....have premium but it just goes on for like 10 sec and shuts down ...keeps on like that...Any clues??RgdsBjorn

Newbie

I also have bleepin problems....have premium but it just goes on for like 10 sec and shuts down ...keeps on like that...Any clues?? Rgds Bjorn

Alejandro_C

Spotify Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify non disponible dans votre région

Bonjour, j'ai par Bouygues télécom un compte spotify premium dont je me sers en Guyane . Quand je veux créer un nouveau compte Spotify Family, on me dit impossible Spotify n'est pas disponible dans votre pays ...Avez vous idée de comment faire ?Merci...

Newbie

Bonjour,  j'ai par Bouygues télécom un compte spotify premium dont je me sers en Guyane . Quand je veux créer un nouveau compte Spotify Family, on me dit impossible Spotify n'est pas disponible...

Alejandro_C

Spotify Legend

882 Views

1 replies

0 likes

  • 882 Views
  • 1 replies
  • 0 likes

Changing Spotify premium to spotify family.

Do I have to cancel my personal account or if I upgrade to Family it will change automatically.? Thank you

Newbie

Do I have to cancel my personal account or if I upgrade to Family it will change automatically.?   Thank you

geoffers49

Newbie

708 Views

2 replies

0 likes

  • 708 Views
  • 2 replies
  • 0 likes

Double Billed Incorrectly

Dear Spotify Community,I have one spotify account. I have premium for this account (jonbeangreene). I am correctly charged the monthly premium fee. HOWEVER, I am also being charged a second monthly fee of $10.79. The billing info states "Point Of Sal...

Newbie

Dear Spotify Community, I have one spotify account. I have premium for this account (jonbeangreene). I am correctly charged the monthly premium fee. HOWEVER, I am also being charged a second monthly...

LordRollin

Community Legend

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Automatic update throws to desktop

Fcking piece of **bleep** software just cost me a very important Overwatch game. Also this forum software is piece of **bleep**, just spent 5 minutes looking a place where to start a topic. Very disappointed in this service that I PAY FOR fcking feat...

Regular

Fcking piece of **bleep** software just cost me a very important Overwatch game.    Also this forum software is piece of **bleep**, just spent 5 minutes looking a place where to start a t...

Maxim

Spotify Star

371 Views

3 replies

0 likes

Other
  • 371 Views
  • 3 replies
  • 0 likes

Password/Username is "wrong" after premium upgrade

So I had been using spotify through my Facebook account. But just got a premium account through my Gmail account. Spotify will let me login to the Facebook associated account but will not accept my username or password for the premium (Gmail associat...

Visitor

So I had been using spotify through my Facebook account. But just got a premium account through my Gmail account. Spotify will let me login to the Facebook associated account but will not accept my u...

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Paid for Premium, Still on Free Trial

I signed up (and paid for) Spotify Premium, but I'm still in my 30 day free trial. It expires on the 17th and online it says I'll be charged $9.99 if I don't cancel it. Wouldn't it just cancel automatically & then the premium service kick in? I don't...

Newbie

I signed up (and paid for) Spotify Premium, but I'm still in my 30 day free trial. It expires on the 17th and online it says I'll be charged $9.99 if I don't cancel it. Wouldn't it just cancel automa...

LordRollin

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

I can't enter in my account

I need help please I have a problem I'm from mexico and I don't remember my account of outlook (email) I just remember the name of my account that is ******* but my password is incorrect please help I have screenshots of my account in my cellphone th...

Newbie

I need help please I have a problem I'm from mexico and I don't remember my account of outlook (email) I just remember the name of my account that is ******* but my password is incorrect please ...

LordRollin

Community Legend

203 Views

1 replies

0 likes

Login
  • 203 Views
  • 1 replies
  • 0 likes

I've payed the premium, but i can't use it.

Yesterday, i've payed the service and then a recived a email saying that the payment was recived, but this morning i try to listen some música but the app Said that i dont have the premium.

Newbie

Yesterday, i've payed the service and then a recived a email saying that the payment was recived, but this morning i try to listen some música but the app Said that i dont have the premium.

LordRollin

Community Legend

207 Views

1 replies

0 likes

Premium
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium cancelada

Eu fiz o Premium, pagava R$14,90 e seria premium por 60 dias. Mas no primeiro mês, meu serviço foi cortado! O que fazer?

Newbie

Eu fiz o Premium, pagava R$14,90 e seria premium por 60 dias. Mas no primeiro mês, meu serviço foi cortado! O que fazer?  

user-removed

Not applicable

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution VIU code

i have not recieve the premium code for viu 

Newbie

i have not recieve the premium code for viu 

Alejandro_C

Spotify Legend

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Paying two times each month for Spotify

With me too, each month I am paying two times for Spotify. This is incredible, and his support is terrible. I am brazilian girl, and Just have support in english, I am nervous. Someone knows any e-mail?*Sorry for my english*

Newbie

With me too, each month I am paying two times for Spotify. This is incredible, and his support is terrible. I am brazilian girl, and Just have support in english, I am nervous. Someone knows any e-ma...

user-removed

Not applicable

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Disabled account

Hi,My account is deactived because of an payment issue. I accidently did something wrong in my bank account. So can you quickly send me a link or something so that I can pay again and you can activate my account? Thanks in advance.

Casual Listener

Hi, My account is deactived because of an payment issue. I accidently did something wrong in my bank account. So can you quickly send me a link or something so that I can pay again and you can activ...

LordRollin

Community Legend

435 Views

3 replies

0 likes

Account
Premium
Subscription
  • 435 Views
  • 3 replies
  • 0 likes

Credit Card from another country?

Hi guys, I'm originally from Israel but I study and live in Germany, and I just wanted to upgrade to spotify premium, so I linked my spotify to my uni account in order to get the student discount, and all was going well until the payment page... I pu...

Casual Listener

Hi guys,   I'm originally from Israel but I study and live in Germany, and I just wanted to upgrade to spotify premium, so I linked my spotify to my uni account in order to get the student dis...

Maxim

Spotify Star

678 Views

1 replies

0 likes

Account
Premium
Subscription
  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

Queria trocar o nome do meu login. Como mudar ?

Newbie

Queria trocar o nome do meu login. Como mudar ?

user-removed

Not applicable

325 Views

1 replies

0 likes

Login
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution dont have spotify premium on my ps4 anymore

Hello, 4 months ago i had spotify premium on my ps4 console withouth paying fot spotify premium. 3 months ago i bought 3 months spotify premium for 1euro and that is over now. but i alsodont have the spotify premium on my ps4 console. i hope you can ...

Casual Listener

Hello, 4 months ago i had spotify premium on my ps4 console withouth paying fot spotify premium. 3 months ago i bought 3 months spotify premium for 1euro and that is over now. but i alsodont have the...

Alejandro_C

Spotify Legend

230 Views

1 replies

0 likes

Premium
  • 230 Views
  • 1 replies
  • 0 likes

Paying for 2 accounts I think, how to cancel 1 of them

I would like help cancelling one of my two accounts, paying mouthing premium on both can anyone help.

Newbie

I would like help cancelling one of my two accounts, paying mouthing premium on both  can anyone help.

LordRollin

Community Legend

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Family subscription

Hi ! I'm in a family group subscription (which i''m not paying for), why is still money being taken from my card every month?

Newbie

Hi ! I'm in a family group subscription (which i''m not paying for), why is still money being taken from my card every month?

LordRollin

Community Legend

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Upgrade with paysafe card not working

HI , I have purchased a euro paysafe card and trying to upgrade my account using that card. But it gives me teh error saying "This paysafecard PIN cannot be used to pay at this online shop " .. How can I get it work ?

Newbie

HI ,    I have purchased a euro paysafe card and trying to upgrade my account using that card. But it gives me teh error saying "This paysafecard PIN cannot be used to pay at this online ...

Joycevg

Newbie

989 Views

2 replies

0 likes

Account
Premium
Subscription
  • 989 Views
  • 2 replies
  • 0 likes