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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103774 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103774 Views
  • 70 replies
  • 10 likes

Superuser Contribution Borrar cuenta de Spotify

Hace poco di de alta una cuenta de spotify para mi esposa. Porque contrate un paquete familiar. Pero ella ya tenia su cuenta y di de alta su usuario en el plan familiar. Ahora quiero eliminar la cuenta que di de alta con el otro correo. Como puedo ha...

  • Newbie
  • Hace poco di de alta una cuenta de spotify para mi esposa. Porque contrate un paquete familiar. Pero ella ya tenia su cuenta y di de alta su usuario en el plan familiar. Ahora quiero eliminar la cuen...
  • Alejandro_C
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

cannot remenber email account

Hello, i erased my phone by mistake and lost my account username, the password i think i know. I did a paypal transactionID da transação: 58L63361XV095142BPlease help, best regards

  • Casual Listener
  • Hello, i erased my phone by mistake and lost my account username, the password i think i know. I did a paypal transaction ID da transação: 58L63361XV095142B Please help, best regards
  • AlexSeq
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • Security
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't top up with a gift card.

I recently bought a gift card to top up for premium. When i hit redeem, it says my subscription doesn't match the gift card. Previously i had Spotify Family, which i don't need anymore.How can i change my subscription so i can use my gift card?

  • Visitor
  • I recently bought a gift card to top up for premium. When i hit redeem, it says my subscription doesn't match the gift card.   Previously i had Spotify Family, which i don't need anymore. How...
  • Alejandro_C
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution got premium for a week, then it went back to the free version

I paid for spotify premium, and it worked for about a week on my iphone, but then it automatically logged itself out after a week and then i was back to my free version. Altough the premium is still working in my ipad using the same account, i dont k...

  • Newbie
  • I paid for spotify premium, and it worked for about a week on my iphone, but then it automatically logged itself out after a week and then i was back to my free version. Altough the premium is still ...
  • Alejandro_C
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hello fellow users,I bought Spotify premium a little over a year now, and I use it abroad in college (in philly) and home when I'm on breaks here in Panama. Today, as I open the app to start listening to music it says that I can't log in because I ha...

  • Newbie
  • Hello fellow users, I bought Spotify premium a little over a year now, and I use it abroad in college (in philly) and home when I'm on breaks here in Panama. Today, as I open the app to start list...
  • Alejandro_C
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en verificacion de pagos

Buenas noches, señores de spotify me suscribi al servicio premium y en mi tarjeta de credito estan los cargos realizados, pero ahora uds me dan ultimátum que cancelar mi suscripcion aduciendo que no se realizo ningún pago... Por favor necesito que re...

  • Newbie
  • Buenas noches, señores de spotify me suscribi al servicio premium y en mi tarjeta de credito estan los cargos realizados, pero ahora uds me dan ultimátum que cancelar mi suscripcion aduciendo que no ...
  • Alejandro_C
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fiscal information

Hi, my name is Gianluca Pochiero ( Spotify artist: Pokki DJ ) and i'm writing you because of my track's sales on Wix website in Association with Revelator Enterprises.I have earned money from this sales and now I have to make an invoice. Wix and Reve...

  • Casual Listener
  • Hi, my name is Gianluca Pochiero ( Spotify artist: Pokki DJ ) and i'm writing you because of my track's sales on Wix website in Association with Revelator Enterprises. I have earned m...
  • Alejandro_C
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot Email and Username and Password and Spotify still charging me

I made an account but forgot the email and username and password. i have many emails and usernames because this always happens but never with a premium account. this is the first time with a premium account and it is charging me every month. i need h...

  • Newbie
  • I made an account but forgot the email and username and password. i have many emails and usernames because this always happens but never with a premium account. this is the first time with a premium ...
  • Alejandro_C
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Charged FOR A YEAR after canceling my subscription and my account is in free mode

I stopped receiving receipts and canceled my service in march of 2015 for my account. I have not had premium on either of my accounts since then but I have been charged every month. I reached out several months ago and thought this was resolved but c...

  • Newbie
  • I stopped receiving receipts and canceled my service in march of 2015 for my account. I have not had premium on either of my accounts since then but I have been charged every month. I reached ou...
  • Alejandro_C
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium problem

hi i just recently paid for premium for 3 months using the atm payment option but it still say im a free user help pleasethank you

  • Newbie
  • hi i just recently paid for premium for 3 months using the atm payment option  but it still say im a free user  help please thank you
  • Alejandro_C
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have paid but i still on free

i want tu upgrade to prenium so i follow the upgrade step by step i pay using transfer via atm i have trnsfer it twice but my account still free and i didnt recive any email

  • Newbie
  • i want tu upgrade to prenium so i follow the upgrade step by step i pay using transfer via atm i have trnsfer it twice but my account still free and i didnt recive any email
  • Alejandro_C
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble Added Family from iTunes Spotify

Hi,I would like Add my cousin to my family pack Spotify but he used iTunes Spotify.He follow indication to going to Free User. But now he is in Free user, when i sent link to going to my family pack its not possible.Whats problem ?Thx

  • Newbie
  • Hi, I would like Add my cousin to my family pack Spotify but he used iTunes Spotify. He follow indication to going to Free User. But now he is in Free user, when i sent link to going to my family p...
  • Alejandro_C
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com Premium.

Pessoal realizei ontem cedo 8 Horas a compra do Preium. Já veio até no celular ontem mesmo a cobrança só que não está Premium,Nem no site está alguém poderia me ajudar fazendo o Favor, OBS: Sim já verifiquei e não tenho outra conta apenas essa obriga...

  • Newbie
  • Pessoal realizei ontem cedo 8 Horas a compra do Preium.  Já veio até no celular ontem mesmo a cobrança só que não está Premium, Nem no site está alguém poderia me ajudar fazendo o Favor, OBS: ...
  • Alejandro_C
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebook new account

Hi, I had to start a new account on Facebook because my old one was deleted. Now, i'm trying to connect Spotify with my new account, wich I can, but in my previous account I had Premium Spotify and in this new one I don´t have it.So, I'm being charge...

  • Newbie
  • Hi, I had to start a new account on Facebook because my old one was deleted. Now, i'm trying to connect Spotify with my new account, wich I can, but in my previous account I had Premium Spotify and i...
  • Alejandro_C
  • Spotify Legend
  • 4297 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country

Hey, I want to upgrade to Premium, but there's a problem — I live in Lithuania, but I have Latvian card. I can not pay because of "some problems", and I can not change the country, because there's only one at the list. Any solutions? Thanks.

  • Newbie
  • Hey,   I want to upgrade to Premium, but there's a problem — I live in Lithuania, but I have Latvian card. I can not pay because of "some problems", and I can not change the country, because t...
  • Alejandro_C
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Me subscribí a mi prueba gratuita de 3 meses Premium, entonces porque me hicieron el cargo a mi tarjeta y porque me indican que van a realizar csrgo el otro mes ?

  • Newbie
  • Me subscribí a mi prueba gratuita de 3 meses Premium, entonces porque me hicieron el cargo a mi tarjeta y porque me indican que van a realizar csrgo el otro mes ?
  • Alejandro_C
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Unable to subscribe to monthly plan

Hi, I was susbscribed to spotify premium but one of my payments failed t go through. I am trying to subscribe again but it won't give me the monthly option. It only shows me one time payment for a year. Can you pleae advise how I can get the monthly ...

  • Newbie
  • Hi,    I was susbscribed to spotify premium but one of my payments failed t go through. I am trying to subscribe again but it won't give me the monthly option. It only shows me one time p...
  • osornios
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 128 Views
  • 1 replies
  • 0 likes

Suscripción 3 meses por 99

Hola que tal alguien podría ayudarme hice el pago de 99 por tres meses y ahorita que está acabando el primer mes dice que tengo que pagar de nuevo, la promoción no fue válida? Como puedo checar eso u orientarme

  • Newbie
  • Hola que tal alguien podría ayudarme hice el pago de 99 por tres meses y ahorita que está acabando el primer mes dice que tengo que pagar de nuevo, la promoción no fue válida? Como puedo checar eso u...
  • osornios
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family

I turned my premium account into a family account and invited a member of my household. That person unknowingly did the same thing. I tried to cancel my family subsciption so I could join their family plan the next month, but I guess it didn't go thr...

  • Newbie
  • I turned my premium account into a family account and invited a member of my household.  That person unknowingly did the same thing.  I tried to cancel my family subsciption so I could join...
  • Alejandro_C
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Login failed

I switched to premium family, and to have access to me as failed logins, but the username and password are correct.I tried to reinstall Spotify and got the same error.I gurdato profile and is the premium subscription family.What can I do ?Thank you

  • Regular
  • I switched to premium family, and to have access to me as failed logins, but the username and password are correct. I tried to reinstall Spotify and got the same error. I gurdato profile and is the...
  • osornios
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
  • 456 Views
  • 1 replies
  • 0 likes