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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • TΛLΛ
  • Newbie
  • 259054 Views
  • 497 replies
  • 32 likes
  • Account
    Free
  • 259054 Views
  • 497 replies
  • 32 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12920 Views
  • 6 replies
  • 11 likes
  • Security
  • 12920 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528485 Views
  • 989 replies
  • 113 likes
  • Account
  • 528485 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127906 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127906 Views
  • 74 replies
  • 12 likes

Spotify account "hacked"...

So it would seem someone has gotten access to my account.I can still use it through logging in with facebook, but the email and password has been changed and as such I cannot change either as far as I can see. My cellphone provider adds Spotify Premi...

  • Casual Listener
  • So it would seem someone has gotten access to my account. I can still use it through logging in with facebook, but the email and password has been changed and as such I cannot change either as far a...
  • ericpretz
  • Casual Listener
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 252 Views
  • 1 replies
  • 0 likes

Hacked spotify account

Hello My account was hacked. I can log in with my fb-account, but i can't change the password because someone have changed the email-adress and password. I live in Norway, the hacker is located in Israel according to his email-adress... I have sent a...

  • Casual Listener
  • Hello   My account was hacked. I can log in with my fb-account, but i can't change the password because someone have changed the email-adress and password. I live in Norway, the hacker ...
  • grahamhann
  • Newbie
  • 598 Views
  • 3 replies
  • 0 likes
  • Account
  • 598 Views
  • 3 replies
  • 0 likes

Spotify, you just lost another paying customer.

I just want to listen to music but I must accept to give Spotify access to my contacts, photos, location, speaker/microphone etc if I want to use the service. If I cancel my subscription Spotify will continue to draw money, I must contact Spotify sup...

  • Newbie
  •   I just want to listen to music but I must accept to give Spotify access to my contacts, photos, location, speaker/microphone etc if I want to use the service. If I cancel my subscription Spot...
  • 193 Views
  • 0 replies
  • 0 likes
  • Account
  • 193 Views
  • 0 replies
  • 0 likes

VPN ?

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS NOT available in my country ? THANK YOU !

  • Regular
  • I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS N...
  • 316 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 316 Views
  • 0 replies
  • 0 likes

Acceso a la cuenta

Tengo una cuenta Premium en spotify ( SOLO SE MI NOMBRE DE USUARIO), esta cuenta fue activada hace unos meses atrás, pensando que el servicio lo tomaría de manera pasajera y para no recibir tantos correos lo contraté usando mi correo del trabajo, que...

  • Visitor
  • Tengo una cuenta Premium en spotify ( SOLO SE MI NOMBRE DE USUARIO), esta cuenta fue activada hace unos meses atrás, pensando que el servicio lo tomaría de manera pasajera y para no recibir tantos co...
  • OviiiOne
  • Community Legend
  • 710 Views
  • 1 replies
  • 0 likes
  • Account
  • 710 Views
  • 1 replies
  • 0 likes

Browse is Not Available Offline when I'm actually Online!

I recently arrived in South Africa on business and am a Premium account holder. Spotify worked for one day, and the second day this happened. My spotify on MAC and iPhone 6 says that I'm offline when I'm Online. It says I can not browse as I'm offlin...

  • Roadie
  • I recently arrived in South Africa on business and am a Premium account holder. Spotify worked for one day, and the second day this happened.  My spotify on MAC and iPhone 6 says that I'm off...
  • Musicologist
  • Roadie
  • 521 Views
  • 2 replies
  • 0 likes
  • Premium
  • 521 Views
  • 2 replies
  • 0 likes

Family invitation not possible

We upgraded to a Familiy account(premium) t last month. This month we tried to add another family member. But this was not possible for unknown reason. The "invite" bottom did not show up. We are today 2 member and want to increase this to 4. Any tip...

  • Newbie
  • We upgraded to a Familiy account(premium) t last month. This month we tried to add another family member. But this was not possible for unknown reason. The "invite" bottom did not show up. We are tod...
  • Nico
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

I am being charged twice after country change

Hello Spotify Support,I was living in Brazil 4 months ago and now I am living in Spain. Since I got here, I changed the country and the payment to my new Spanish credit card, however I am still being charged in my Brazilian credit card too.How can we...

  • Casual Listener
  • Hello Spotify Support, I was living in Brazil 4 months ago and now I am living in Spain. Since I got here, I changed the country and the payment to my new Spanish credit card, however I am still bei...
  • jaalcinojr
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 2 replies
  • 0 likes

Facebook deactivated & can't access spotify.

My Facebook was deactivated & now I can't access my account.I want everything transferred to a new profile I made but support isn't replied.Not sure what to do.

  • Casual Listener
  • My Facebook was deactivated & now I can't access my account. I want everything transferred to a new profile I made but support isn't replied. Not sure what to do.
  • BizzareCarmine
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Student Discount Change Account

I have a regular Premium subscription for my Spotify but I started going to a Univeristy. How can I change my payemtn option so I can start paying half instead of the full $9.99/month?

  • Newbie
  • I have a regular Premium subscription for my Spotify but I started going to a Univeristy. How can I change my payemtn option so I can start paying half instead of the full $9.99/month? 
  • Nico
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Failed to update payment details

Hi, My payment failed yesterday as my account was empty, but I got payed today, so i want to pay my Spotify subscription asap.However, when I tried to update payment details (just reenter my credit card info) it just says something went wrong.I don't...

  • Newbie
  • Hi,   My payment failed yesterday as my account was empty, but I got payed today, so i want to pay my Spotify subscription asap. However, when I tried to update payment details (just reenter ...
  • 237 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 237 Views
  • 0 replies
  • 0 likes

Spotify won't let me subscribe to premium

I've been a Spotify premium subscriber for several months, now. I recently changed my Visa-Debit card through my bank, and Spotify wouldn't let me update my payment info, citing a vague "something went wrong" message with no additional details. I tri...

  • Regular
  • I've been a Spotify premium subscriber for several months, now. I recently changed my Visa-Debit card through my bank, and Spotify wouldn't let me update my payment info, citing a vague "something we...
  • Bearses
  • Regular
  • 479 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 479 Views
  • 2 replies
  • 0 likes

payment

The strip on my card went out so i got a new one from the bank with different numbers so my subscription cant renew. When i go to put in the new card it says there is a problem. Ive done it multiple cards and get the same message. I have followed the...

  • Newbie
  • The strip on my card went out so i got a new one from the bank with different numbers so my subscription cant renew. When i go to put in the new card it says there is a problem. Ive done it multiple ...
  • Bearses
  • Regular
  • 235 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 1 likes

Account not registered

Pretty straightforward, for some reason whenever I try to log on to my main premium account it lets me in for 2 before throwing out and saying it wrong username or password, ofc I then proceeded to trying the reset password feature but it shortly sai...

  • Casual Listener
  • Pretty straightforward, for some reason whenever I try to log on to my main premium account it lets me in for 2 before throwing out and saying it wrong username or password, ofc I then proceeded to t...
  • 296 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 296 Views
  • 0 replies
  • 0 likes

Charged a month later

I cancelled my account a month ago and still got charged, I followed all the steps in the contact form, but I complete it and it brings me right back to where I started, I want a phone number, or some place I can submit a ticket. I loved spotify unti...

  • Newbie
  • I cancelled my account a month ago and still got charged, I followed all the steps in the contact form, but I complete it and it brings me right back to where I started, I want a phone number, or som...
  • 147 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 0 replies
  • 0 likes

Problem Registering For Premium

I want to upgrade, but whenever I put in my card info it says oops please try again later. I've tried different browsers.I've tried on my iphone, but that subscription costs 12.99/month.I've done a 30 day trial already, but the only option is to do a...

  • Casual Listener
  • I want to upgrade, but whenever I put in my card info it says oops please try again later.   I've tried different browsers. I've tried on my iphone, but that subscription costs 12.99/month. ...
  • TLash02
  • Casual Listener
  • 413 Views
  • 3 replies
  • 0 likes
  • Premium
  • 413 Views
  • 3 replies
  • 0 likes

Can someone help please ?

I cant find and answer if its legal to use a VPN from other countries where spotify isnt available to use it, yes or no ? Thank you

  • Regular
  • I cant find and answer if its legal to use a VPN from other countries where spotify isnt available to use it, yes or no ? Thank you
  • 159 Views
  • 0 replies
  • 0 likes
  • Account
  • 159 Views
  • 0 replies
  • 0 likes

Spotify will not accept any of my payment methods

Hello, I have tried to re-sign up for Spotify premium because my credit card got canceled. However spotify will not accept any of my 3 credit cards, and I know they are not over the limit or canceled because I have use all three within the last coupl...

  • Casual Listener
  • Hello,   I have tried to re-sign up for Spotify premium because my credit card got canceled.  However spotify will not accept any of my 3 credit cards, and I know they are not over the li...
  • pnatoli
  • Casual Listener
  • 576 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 576 Views
  • 2 replies
  • 0 likes

Rogers Share Everything

I am a Rogers accountholder and I recently got Spotify Premium which I can share with 2 other people.I cannot figure out how to share or give them spotify premium though.Someone please tell me the exact steps how. Thanks!

  • Regular
  • I am a Rogers accountholder and I recently got Spotify Premium which I can share with 2 other people. I cannot figure out how to share or give them spotify premium though. Someone please tell me th...
  • melissal0108
  • Newbie
  • 3104 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3104 Views
  • 3 replies
  • 0 likes

Want to upgrade but none of my cards are working!

So i had the 4.99 student discount coming off of my credit card. for some reason they stopped debiting my card and when i tried to renew none of my credit cards work. helppppp

  • Newbie
  • So i had the 4.99 student discount coming off of my credit card. for some reason they stopped debiting my card and when i tried to renew none of my credit cards work. helppppp
  • kewkiemeelk
  • Newbie
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 410 Views
  • 1 replies
  • 0 likes