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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 400788 Views
  • 953 replies
  • 107 likes
  • Account
  • 400788 Views
  • 953 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172224 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172224 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99265 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99265 Views
  • 68 replies
  • 10 likes

Help! you appear to be signing in from a different country

I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!

  • Newbie
  • I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!
  • 134 Views
  • 0 replies
  • 0 likes
  • Login
  • 134 Views
  • 0 replies
  • 0 likes

How do I get a hold of ANYONE? I deactivated Facebook and can't login

I deactivated my facebook and it shut down my profile. It won't recognize my email anymore and on the help forums it just tells me to reactivate my facebook to get it to work (which I won't do). I pay for spotify and if it won't let me use my account...

  • Casual Listener
  • I deactivated my facebook and it shut down my profile. It won't recognize my email anymore and on the help forums it just tells me to reactivate my facebook to get it to work (which I won't do).&nbsp...
  • jean3601
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • Login
  • 311 Views
  • 3 replies
  • 0 likes

Charged for two accounts, no response from Customer Service!

My husband started a spotify account and had 3 months free, so that I could use our spotify account on my own and he'd have his own. He thought he cancelled before the 3 month trial was over and didn't, and we thought we needed two accounts until we ...

  • Casual Listener
  • My husband started a spotify account and had 3 months free, so that I could use our spotify account on my own and he'd have his own. He thought he cancelled before the 3 month trial was over and...
  • jean3601
  • Community Legend
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 210 Views
  • 3 replies
  • 0 likes

Student discount

Hi, I recently received a message saying that my payment info was unvalid so I went and changed it, but before that I saw the payment history button so I clicked on it and then I got very upset.Last year, I was bragging to a lot of people that you co...

  • Casual Listener
  • Hi,   I recently received a message saying that my payment info was unvalid so I went and changed it, but before that I saw the payment history button so I clicked on it and then I got very up...
  • jean3601
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 3 replies
  • 0 likes

Can i upgrade to premium using playstation wallet funds (gift cards) ??

There are no spotify giftcards were i live and im not comfortable with debit/credit card or others. And if not please consider the option, since you are also playstation music. Ps gift cards are my only way to upgrade to premium.

  • Newbie
  • There are no spotify giftcards were i live and im not comfortable with debit/credit card or others. And if not please consider the option, since you are also playstation music. Ps gift cards are my o...
  • 418 Views
  • 0 replies
  • 1 likes
  • 418 Views
  • 0 replies
  • 1 likes

password reset problems

I am trying to reset my password for Spotify but I keep receiving an invalid email, what can I do?

  • Newbie
  • I am trying to reset my password for Spotify but I keep receiving an invalid email, what can I do?
  • Nico
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Can't login

Hi to all. I was trying to disconnect Facebook from my Spotify account. So, i went to Preferences and Under Social I've disconnected from Facebook. The problem is that I've create this Spotify account with Facebook and now I realized that I can't unl...

  • Visitor
  • Hi to all.  I was trying to disconnect Facebook from my Spotify account. So, i went to Preferences and Under Social I've disconnected from Facebook. The problem is that I've create this Sp...
  • 199 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 199 Views
  • 0 replies
  • 0 likes

I can't pay for student discount

I have been trying to purchase Student Discount, but I keep recieving an error message.I have a vaild and up to date debit card.I have called my debt card company and they told me there is nothing wrong with the card.I have tried multiple times over ...

  • Newbie
  • I have been trying to purchase Student Discount, but I keep recieving an error message. I have a vaild and up to date debit card. I have called my debt card company and they told me there is nothi...
  • 112 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 112 Views
  • 0 replies
  • 0 likes

Can't login in my PS4

I've tried to login on my PS4 and the only thing I get since the last two weeks is a "Error connecting to the PlayStation network. Please try again later.". No error code. Just that. I had a different Spotify account linked with my console but I've d...

  • Casual Listener
  • I've tried to login on my PS4 and the only thing I get since the last two weeks is a "Error connecting to the PlayStation network. Please try again later.". No error code. Just that. I had a differen...
  • 145 Views
  • 0 replies
  • 0 likes
  • Login
  • 145 Views
  • 0 replies
  • 0 likes

My country is wrong

I use a family account, both in Germany. Some weeks ago my account changed to France - but I haven't been in France. Can't change it myself - Germany isn't available. Can anyone change my account back to german, please?

  • Casual Listener
  • I use a family account, both in Germany. Some weeks ago my account changed to France - but I haven't been in France.   Can't change it myself - Germany isn't available.   Can anyone cha...
  • 86 Views
  • 0 replies
  • 0 likes
  • Account
  • 86 Views
  • 0 replies
  • 0 likes

I can't seem to upgrade to premium

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried paying through pay pal but that didn't work either....

  • Newbie
  • I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried ...
  • MattSuda
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Mac
  • 402 Views
  • 1 replies
  • 0 likes

Trying to log in to acc.

Trying to log in to my acc. Butikkens spotify say im in wrong country. And i cant log into internet beccuase of to many "redirects" using Facebook login Endre Hamre and living in Norway.......

  • Casual Listener
  • Trying to log in to my acc. Butikkens spotify say im in wrong country. And i cant log into internet beccuase of to many "redirects" 😑 using Facebook login Endre Hamre and living in Norway.......
  • yardzz
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Anyone know how to get a song title changed?

There's this band YOB I'm into, and Spotify has their live album, Live at Roadburn 2010, but the opeing track has the wrong title. The first song is called The Ball of Molten Lead, but it's titled as Quantum Mystic. I made a musicmatch account solely...

  • Casual Listener
  • There's this band YOB I'm into, and Spotify has their live album, Live at Roadburn 2010, but the opeing track has the wrong title.    The first song is called The Ball of Molten Lead, but...
  • 159 Views
  • 0 replies
  • 0 likes
  • Other
  • 159 Views
  • 0 replies
  • 0 likes

Student Discount and Credentials

the Spotify account that my student discount credentials are associated with is not my account. How can I fix that? They're hooked to another account and should be connected to the account: samariabrinae and the email for that account is *snip*

  • Visitor
  • the Spotify account that my student discount credentials are associated with is not my account. How can I fix that? They're hooked to another account and should be connected to the account: sama...
  • 146 Views
  • 0 replies
  • 0 likes
  • Other
    Subscription
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! Annual versus Monthly Premium subscription

Hej Spotify A year ago I had subscribed for Spotify Premium with an annual payment plan. Now this got changed into a Premium subscription with monthly payment without any announcement. It's annoing to have my CC charged with a monthly payment and I'd...

  • Casual Listener
  • Hej Spotify   A year ago I had subscribed for Spotify Premium with an annual payment plan. Now this got changed into a Premium subscription with monthly payment without any announcement. I...
  • mykewall
  • Newbie
  • 21238 Views
  • 11 replies
  • 1 likes
  • Premium
    Subscription
  • 21238 Views
  • 11 replies
  • 1 likes

preminm rogers

Jai un tel androidVersion spotify musicDescription du probleme:Je suis avec Roger numéro de téléphone 4185593933 je suis supposer avoir 2 ans premium vu jai le forfait tout et vous me le donner vous me le fesez payer merci de regler se foutu probleme

  • Casual Listener
  • Jai un tel android Version spotify music Description du probleme: Je suis avec Roger numéro de téléphone 4185593933 je suis supposer avoir 2 ans premium vu jai le forfait tout et vous me le donner...
  • 12160107887
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Link to a different account

I want to link my facebook to a different spotify account. Please help me.

  • Visitor
  • I want to link my facebook to a different spotify account. Please help me. 
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
  • 144 Views
  • 0 replies
  • 0 likes

Someone changed my email address

Not sure what happened, but someone got into my account and changed the contact email address. How do I go about getting it reset to the original one I signed up with? I can go into the settings When I click, log in through facebook, it does let me i...

  • Casual Listener
  • Not sure what happened, but someone got into my account and changed the contact email address. How do I go about getting it reset to the original one I signed up with? I can go into the settings When...
  • kbrooksc
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 512 Views
  • 1 replies
  • 0 likes

Premium Payment Doesn't Work

Hi,Last week, my premium payment stopped and after consultation with the bank, it seems there is an error on Spotify's side and not theirs. I have tried many times to pay for it but every time it comes up with the message that the card or the card pr...

  • Casual Listener
  • Hi, Last week, my premium payment stopped and after consultation with the bank, it seems there is an error on Spotify's side and not theirs. I have tried many times to pay for it but every time it c...
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes