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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88876 Views

9 replies

2 likes

Account
Login
  • 88876 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758871 Views

18 replies

29 likes

  • 758871 Views
  • 18 replies
  • 29 likes

Total resynchronisation on 4G data after resubscription

Hi, My subscription was finished because of my credit card was expired. All my playlist was unsynchronised. When I resubscribe to premium offer, all my playlist was resynchronised on the 4G data. I don't have any data in my mobile subscription. What ...

Casual Listener

Hi,   My subscription was finished because of my credit card was expired. All my playlist was unsynchronised. When I resubscribe to premium offer, all my playlist was resynchronised on the 4G ...

159 Views

0 replies

0 likes

Account
Subscription
  • 159 Views
  • 0 replies
  • 0 likes

Resubscription to family offer

Hi, My family subscription was finished because of my credit card was expired. I would like resubscribe to family offer but I resubscribe to premium offer instead of family offer. I would like to be refound to subscribe to family offer. Regards, Cédr...

Casual Listener

Hi,   My family subscription was finished because of my credit card was expired. I would like resubscribe to family offer but I resubscribe to premium offer instead of family offer. ...

185 Views

0 replies

0 likes

Account
Premium
Subscription
  • 185 Views
  • 0 replies
  • 0 likes

Login negato causa paese diverso

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permettono di modificare il paese come posso fare?

Newbie

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permet...

MattSuda

Spotify Star

2210 Views

5 replies

4 likes

Account
Free
Login
  • 2210 Views
  • 5 replies
  • 4 likes

Premium

I can't seem to get off the premium version and I didn't want it at all. Will I have been charged? And how to I get back to free?

Newbie

I can't seem to get off the premium version and I didn't want it at all. Will I have been charged? And how to I get back to free?

camillo75

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Charged Twice and Don't Have Premium.

I applied for the student discount spotify premium today. I was charged twice and I don't have premium. I used my only spotify account I have. I think it's ridiculous there's no one I can talk to. I've done every solution the spotify page has given m...

Newbie

I applied for the student discount spotify premium today. I was charged twice and I don't have premium. I used my only spotify account I have. I think it's ridiculous there's no one I can talk to. I'...

186 Views

0 replies

0 likes

Account
Premium
Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Cancelacion de suscripcion

Buenas tardes. Alguien me dice como puedo cancelar mi suscripcion a Spotify premium?. Gracias

Newbie

Buenas tardes. Alguien me dice como puedo cancelar mi suscripcion a Spotify premium?. Gracias

Rubyk

Newbie

584 Views

2 replies

0 likes

  • 584 Views
  • 2 replies
  • 0 likes

I just deleted all Songs in My Music!!

So I thought I was deleting the playlist queue, so now I lost a few thousand songs, is there some sort of way to undo?

Casual Listener

So I thought I was deleting the playlist queue, so now I lost a few thousand songs, is there some sort of way to undo? 😞

tomlondon1978

Casual Listener

326 Views

4 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 326 Views
  • 4 replies
  • 0 likes

I was unable to log into my account. The sign in and sign up flipped

On the sign in screen I recieve a message stating that the account already exist, but on the sign up screen it states that there are technical issues. I had to create a new email in order to start a new account, but there's no support unless you're l...

Visitor

On the sign in screen I recieve a message stating that the account already exist, but on the sign up screen it states that there are technical issues. I had to create a new email in order to start a ...

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

Paying Premium only getting free

Help needed please, I have been a Spotify user for many years and upgraded to Premium about 10 months ago. It was working well on my PC but I never got Premium on my ipad. I logged out and back in again as suggested to try to make this work. Now I ca...

Casual Listener

Help needed please, I have been a Spotify user for many years and upgraded to Premium about 10 months ago.  It was working well on my PC but I never got Premium on my ipad.  I logged out an...

Dreadlord

Community Legend

308 Views

3 replies

0 likes

Premium
  • 308 Views
  • 3 replies
  • 0 likes

Unable to upgrade to premium: payment failure

Each time I try to upgrade my account to premium using credit card. I get the message: your bank has a day off and the payment was unsuccesfull. This for an entire week in a row while I do can make other payments with the same card...

Newbie

Each time I try to upgrade my account to premium using credit card. I get the message: your bank has a day off and the payment was unsuccesfull. This for an entire week in a row while I do can make o...

256 Views

0 replies

0 likes

Account
Premium
  • 256 Views
  • 0 replies
  • 0 likes

Refund

I wrote customer service a couple of days ago about a refund and I have not heard anything from them at all! There is no customer service number or anything, this makes it hard for customers to get imediate help, especialy from a company who has mill...

Visitor

I wrote customer service a couple of days ago about a refund and I have not heard anything from them at all! There is no customer service number or anything, this makes it hard for customers to get i...

Amarro

Community Legend

236 Views

1 replies

0 likes

Premium
  • 236 Views
  • 1 replies
  • 0 likes

country selection

Spotify! why cant i choose my own country? i have been trying to change my account country to the US for 8 months. it tells me i need to change it in Itunes, ??? my Itunes store says US. Spotify says DE and it wont let me update my payment details. T...

Newbie

Spotify! why cant i choose my own country? i have been trying to change my account country to the US for 8 months. it tells me i need to change it in Itunes, ??? my Itunes store says US. Spotify says...

Dreadlord

Community Legend

205 Views

1 replies

0 likes

Account
  • 205 Views
  • 1 replies
  • 0 likes

My account has been hacked

Someone has taken over my account, the email and password have been changed. I've contacted support but the confirmation says they'll email the address on file which is not mine. I cannot change the password, i have reset my FB password as that is ho...

Newbie

Someone has taken over my account, the email and password have been changed. I've contacted support but the confirmation says they'll email the address on file which is not mine. I cannot change the ...

MichaelW

Community Legend

254 Views

1 replies

0 likes

Security
  • 254 Views
  • 1 replies
  • 0 likes

Can't Login with email

Everytime I try to log-in it tells me I already have an account with this email. Yes, I know I do! I am trying to log-in to that account right now!!! I changed my password and tried again. Same message. Can't get in! But it let me log-in to this foru...

Casual Listener

Everytime I try to log-in it tells me I already have an account with this email. Yes, I know I do! I am trying to log-in to that account right now!!! I changed my password and tried again. Same messa...

kbrooksc

Community Legend

435 Views

3 replies

0 likes

Login
  • 435 Views
  • 3 replies
  • 0 likes

Where is my free unlimited acct from microsoft

A free unlimited acct was supposed to come with my new windows phone. But this one reps trying to charge me

Casual Listener

A free unlimited acct was supposed to come with my new windows phone. But this one reps trying to charge me

Celt22

Casual Listener

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Solved!! spotify acct

I have a windows phone and Spotify is one of the "perks" of this system... I'm supposed to have free Spotify, but ads keep popping up and its not letting me use all the features.Thanx

Casual Listener

I have a windows phone and Spotify is one of the "perks" of this system... I'm supposed to have free Spotify, but ads keep popping up and its not letting me use all the features. Thanx

Ox1

Roadie

548 Views

3 replies

0 likes

Free
Unlimited
  • 548 Views
  • 3 replies
  • 0 likes

From Premium to Free

Yesterday I cancelled my premium account of Spotify, for which I paid 0,99 euros to have premium services until 2 october, and became a free user. After, I checked my credit card and I discovered that Spotify took 9,90 euros. Why?

Visitor

Yesterday I cancelled my premium account of Spotify, for which I paid 0,99 euros to have premium services until 2 october, and became a free user. After, I checked my credit card and I discovered tha...

user-removed

Not applicable

373 Views

4 replies

0 likes

Account
Free
Premium
Subscription
  • 373 Views
  • 4 replies
  • 0 likes

How long does it take to delete a Facebook created account?

I completed and submitted the contact form to have my Facebook created account deleted and I need to know how long it'll take to have that done. I have another account under username: cruellaslayvil and I would like to connect my Facebook page to sha...

Visitor

I completed and submitted the contact form to have my Facebook created account deleted and I need to know how long it'll take to have that done. I have another account under username: cruellaslayvil ...

kbrooksc

Community Legend

330 Views

1 replies

0 likes

Account
  • 330 Views
  • 1 replies
  • 0 likes

Login

I cant change the **bleep**ing password, it just say that "my form has expired" and now i cant log in. Annyone got solution to this **bleep**ed up **bleep**?

Newbie

I cant change the **bleep**ing password, it just say that "my form has expired" and now i cant log in. Annyone got solution to this **bleep**ed up **bleep**?

kbrooksc

Community Legend

261 Views

2 replies

0 likes

  • 261 Views
  • 2 replies
  • 0 likes