Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554770 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131270 Views
74 replies
12 likes
Why in the world do you guys still have 1 button click erase. Im building my music collection, loving it, listening to a ton of commercials but dealing with it. But i make 1 tiny mis click and there goes a song that I added, and I have no idea what I...
Why in the world do you guys still have 1 button click erase. Im building my music collection, loving it, listening to a ton of commercials but dealing with it. But i make 1 tiny mis click and there ...
168 Views
0 replies
0 likes
Every single darn month. The payment details are exactly the same as the previous month but I have to keep entering it every darn month because you claim you can't process payment. Fix this or I'm switching off spotify.
Every single darn month. The payment details are exactly the same as the previous month but I have to keep entering it every darn month because you claim you can't process payment. Fix this ...
181 Views
0 replies
0 likes
I want to have Spotify Premium but when I put in my credit card information it says I am from a non Spotify country. I have lived in the United States my whole life, I have never traveled out of the country while using Spotify, and my country says US...
I want to have Spotify Premium but when I put in my credit card information it says I am from a non Spotify country. I have lived in the United States my whole life, I have never traveled out of the ...
168 Views
0 replies
0 likes
I have been charged on my credit card for $11.99 but I checked my account and it says I am not subscribed. I would like to be refunded please. Who can I contact about a refund?
I have been charged on my credit card for $11.99 but I checked my account and it says I am not subscribed. I would like to be refunded please. Who can I contact about a refund?
Community Legend
348 Views
1 replies
0 likes
Hello, i've got a problem. I live in Czech Republik and i go to school to Austria, i live about 10 mins from Austria, and i've bought a card for 10 euros when i was going home, but still in Austria, and now i can't use the card in Czech Republik, and...
Hello, i've got a problem. I live in Czech Republik and i go to school to Austria, i live about 10 mins from Austria, and i've bought a card for 10 euros when i was going home, but still in ...
Community Legend
196 Views
1 replies
0 likes
I'm paying for a Premium account, the least you could do is let me Private my profile, hide my TOP ARTISTS/TRACKS. It keeps showing up on my PUBLIC profile how the heck do I get rid of it. Plus, I can't even upload a picture UNLESS I CONNECT TO FACEB...
I'm paying for a Premium account, the least you could do is let me Private my profile, hide my TOP ARTISTS/TRACKS. It keeps showing up on my PUBLIC profile how the heck do I get rid of it. Plus,...
Community Legend
227 Views
3 replies
0 likes
hello i have a family pack for me and two friends, under this descriptionPAYPAL *SPOTIFY 35314369001 GBR138722366901187 , but i still get charge from an account that someone else did with my credit cardSpotifyMX Stockholm SWE526567000013065, so i won...
hello i have a family pack for me and two friends, under this description PAYPAL *SPOTIFY 35314369001 GBR138722366901187 , but i still get charge from an account that someone else d...
Community Legend
1170 Views
1 replies
0 likes
i paid for spotify premium. I paid from facebook and it works on my macbook but not on my iphone. i know i used my facebook account but it just doesnt work
i paid for spotify premium. I paid from facebook and it works on my macbook but not on my iphone. i know i used my facebook account but it just doesnt work
384 Views
0 replies
0 likes
Hi all, Wondering if this has happened to anyone. You follow a friend of yours. You want to send this friend a song you found. You right click>share> sent to friend and you type in their name and no results are found. This friend is real, and you are...
Hi all, Wondering if this has happened to anyone. You follow a friend of yours. You want to send this friend a song you found. You right click>share> sent to friend and you type in the...
211 Views
0 replies
0 likes
My desktop version has changed languages and now everything is in Hungarian even though my I have always had it in, and my country country settings (in my account) are in Swedish/Sweden. How do I change it back?
My desktop version has changed languages and now everything is in Hungarian even though my I have always had it in, and my country country settings (in my account) are in Swedish/Sweden. How do ...
Community Legend
168 Views
1 replies
0 likes
No puedo hacer el cargo para Spotify Family y no hay nadie que me pueda ayudar, Spotify no da soporte???
No puedo hacer el cargo para Spotify Family y no hay nadie que me pueda ayudar, Spotify no da soporte???
Community Legend
425 Views
3 replies
1 likes
Hola. Yo contraté la promoción de prueba de 1 dólar por los primeros 3 meses. Quería agregar a una persona mas como premium (pack familiar). Al hacer esto, me cobrarían directamente los 54 pesos mensuales? O a mi me mantendrían la promoción y se cobr...
Hola. Yo contraté la promoción de prueba de 1 dólar por los primeros 3 meses. Quería agregar a una persona mas como premium (pack familiar). Al hacer esto, me cobrarían directamente...
Newbie
632 Views
2 replies
0 likes
Oops! Something went wrong, please try again or check out ourhelp area Got that FOUR times. Plenty of money in the bank. Card is authorized for online transactions, just made one before trying to go for this. Help please? I better not be charged for ...
Oops! Something went wrong, please try again or check out ourhelp area &nb...
Casual Listener
424 Views
4 replies
3 likes
He visto la tarjeta y me han cargado dos veces en septiembre el 12/09 y el 14/09 ¿que hago, me doy de baja? No se a quien reclamar.
He visto la tarjeta y me han cargado dos veces en septiembre el 12/09 y el 14/09 ¿que hago, me doy de baja? No se a quien reclamar.
Casual Listener
158 Views
1 replies
0 likes
Ive had Spotify for a bit and tried out the Premium TRIAL. well when I was signing up for it, it asked for the school I attended. Well seeing as I just graduated high school and haven't gone to college yet, I couldn't answer that. I tried several tim...
Ive had Spotify for a bit and tried out the Premium TRIAL. well when I was signing up for it, it asked for the school I attended. Well seeing as I just graduated high school and haven't gone to colle...
Casual Listener
215 Views
1 replies
0 likes
I think my account has been hacked! When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know. The name of the iphone was a Spanish name (I am in the UK). Also there were a load of new playlists (all my...
I think my account has been hacked! When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know. The name of the iphone was a Spanish name (I...
Not applicable
1094 Views
2 replies
2 likes
I just upgraded to the family plan. Now can I share playlists with my daughter who I just added to my plan? Thx.
I just upgraded to the family plan. Now can I share playlists with my daughter who I just added to my plan? Thx.
Community Legend
223 Views
1 replies
0 likes
Hi, I was with the 30 day free trial and makes about 3 or 4 days gave me a notice saying that its going to end, i cancelled the premium but today i see a notification from paypal, spotify charges me this month, today i cancelled again the premium but...
Hi, I was with the 30 day free trial and makes about 3 or 4 days gave me a notice saying that its going to end, i cancelled the premium but today i see a notification from paypal, spotify charges me ...
151 Views
0 replies
0 likes
Hi. I have tried more than 30 times to set device password on my spotify. I have tried to set device password almost in one two months. I have also contacted spotiy customer service, but not gotten any help. They are just telling me to try again and ...
Hi. I have tried more than 30 times to set device password on my spotify. I have tried to set device password almost in one two months. I have also contacted spotiy customer service, but not gotten a...
158 Views
0 replies
0 likes
Hello!I have a Spotify free account which I rarely use, and for some reason I am being charged for a premium account. This has been going on for several months now, and all I want is for you to please stop charging my credit card. I have made several...
Hello! I have a Spotify free account which I rarely use, and for some reason I am being charged for a premium account. This has been going on for several months now, and all I want is for you to ple...
148 Views
0 replies
0 likes
