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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174939 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174939 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11571 Views
  • 6 replies
  • 11 likes
  • Security
  • 11571 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517000 Views
  • 986 replies
  • 113 likes
  • Account
  • 517000 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126255 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126255 Views
  • 74 replies
  • 12 likes

Premium account hacked - no contact from Spotify yet. What do I do now?

My account has been hacked and they have changed email and user name. I received an email from Spotify a few days ago saying my email had been changed and if this was me, all was well and good, if it wasn't me let them know and they will look in to i...

  • Casual Listener
  • My account has been hacked and they have changed email and user name.  I received an email from Spotify a few days ago saying my email had been changed and if this was me, all was well and good...
  • 205 Views
  • 0 replies
  • 0 likes
  • Premium
  • 205 Views
  • 0 replies
  • 0 likes

SERIOUS HELP NEEDED - Account may have been hacked

Hi all, I recently joined Spotify and upgraded my account to premium and everything was going fine until the other day when I was trying to access the app. Normally I use a combination of my phone and my PC for spotify however I noticed It suddenly s...

  • Newbie
  • Hi all,   I recently joined Spotify and upgraded my account to premium and everything was going fine until the other day when I was trying to access the app. Normally I use a combination of my...
  • 250 Views
  • 0 replies
  • 0 likes
  • Login
  • 250 Views
  • 0 replies
  • 0 likes

Double account

I started out with a free account that was connected to my facebook. When i got premium i had a totaly empty spotify account with username and i was not able to connect to facebook to share with friends. When i logged out and back in with facebook my...

  • Newbie
  • I started out with a free account that was connected to my facebook. When i got premium i had a totaly empty spotify account with username and i was not able to connect to facebook to share with frie...
  • JoeThomas
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling

Do I need to cancel Spotify if I am using free version? I am able to get premium for 2 years with my Rogers share everything plan. I don'T want to be automatically switched to premium and pay a fee when I can get it for no charge.

  • Visitor
  • Do I need to cancel Spotify if I am using free version? I am able to get premium for 2 years with my Rogers share everything plan. I don'T want to be automatically switched to premium and pay a fee w...
  • JoeThomas
  • Community Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 477 Views
  • 3 replies
  • 0 likes

Solved!! Recover deleted playlist

Hi there! I deleted my playlist "Shred a lert" by mistake. My username is Kadd3 and i would be more than happy if you could get it back for me.Much Love!

  • Casual Listener
  • Hi there!   I deleted my playlist "Shred a lert" by mistake. My username is Kadd3 and i would be more than happy if you could get it back for me. Much Love!
  • Nico
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • Premium
  • 331 Views
  • 3 replies
  • 0 likes

Can not read Pin code on spotify card

So basically I am unable to read the pin code beacuse some letters got scrapped of. So what am I supposed to do? Please help me :))))

  • Visitor
  • So basically I am unable to read the pin code beacuse some letters got scrapped of. So what am I supposed to do? Please help me :))))
  • user-removed
  • Not applicable
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

remove community account

In one or another way a Spotify Community account was created for me. Could someone please delete it for me as I don't need it. I want to keep my Spotify account! Kind Regards,Bart

  • Newbie
  • In one or another way a Spotify Community account was created for me. Could someone please delete it for me as I don't need it. I want to keep my Spotify account!   Kind Regards, Bart
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
  • 152 Views
  • 0 replies
  • 0 likes

Deleting

I have the problem that spotify doens't answer to my request at all. Over the contact Formular i get a description how to delete my account, there is a link to the contact Formular and i get back to the page I started.. You can't be serious! Please d...

  • Casual Listener
  • I have the problem that spotify doens't answer to my request at all. Over the contact Formular i get a description how to delete my account, there is a link to the contact Formular and i get back to ...
  • Ottele65864
  • Casual Listener
  • 465 Views
  • 5 replies
  • 0 likes
  • Security
  • 465 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Account Hacked / Playlists Deleted

Please help. My Spotify account has been hacked and the password has been changed. Luckily I can still login to the account as I have it linked to my Facebook account (which is protected by 2-step verification). The email address was changed to a yah...

  • Regular
  • Please help.   My Spotify account has been hacked and the password has been changed. Luckily I can still login to the account as I have it linked to my Facebook account (which is protected b...
  • djplanbizzle
  • Casual Listener
  • 8671 Views
  • 30 replies
  • 0 likes
  • 8671 Views
  • 30 replies
  • 0 likes

Cant play current Track

Every song i try to play it says cant play current track wheather or not they are accessable offline or not tried multiple different songs. I have tried deleting spotify and reinstalling. I did add a external sound card could it be having a software ...

  • Newbie
  • Every song i try to play it says cant play current track wheather or not they are accessable offline or not tried multiple different songs. I have tried deleting spotify and reinstalling. I did add a...
  • Ox1
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

upgrade to premium

I tried to upgrade to premium from within the app but it doesn't show any option for the 30 day free trial and it says it will charge $12.99 a month as opposed to $9.99. Is there any way to solve this?

  • Newbie
  • I tried to upgrade to premium from within the app but it doesn't show any option for the 30 day free trial and it says it will charge $12.99 a month as opposed to $9.99. Is there any way to solve thi...
  • JoeThomas
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 222 Views
  • 1 replies
  • 0 likes

I accidentaly subsribed twice, what happens now?

So I subscribed for the 30 day trial and I was taken to a page with a big tick, and on the page it said "You will be redirected in a moment". And I've been on that page for nearly 10 minutes, and I was still not redirected, I got annoyed so I refresh...

  • Newbie
  • So I subscribed for the 30 day trial and I was taken to a page with a big tick, and on the page it said "You will be redirected in a moment". And I've been on that page for nearly 10 minutes, and I w...
  • Ox1
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Spotify Family

If i have spotify premium currently, if i sign up for spotify family will the subscription for premium be cancelled or keep going?

  • Newbie
  • If i have spotify premium currently, if i sign up for spotify family will the subscription for premium be cancelled or keep going?
  • Ox1
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Accidentally Cut around 500 songs from my main playlist

I just lost around 500 songs from my playlist and I'm so scared I'll never get them back, is there anything I can do to get to a previous version of my playlist?

  • Newbie
  • I just lost around 500 songs from my playlist and I'm so scared I'll never get them back, is there anything I can do to get to a previous version of my playlist?
  • 132 Views
  • 0 replies
  • 0 likes
  • Other
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Password reset form expiration

Everytime i go through the steps to reset my password i get a message after creating my new password telling me the form is expired and to contact support.

  • Newbie
  • Everytime i go through the steps to reset my password i get a message after creating my new password telling me the form is expired and to contact support.
  • Nico
  • Community Legend
  • 509 Views
  • 3 replies
  • 0 likes
  • Login
  • 509 Views
  • 3 replies
  • 0 likes

Other persons email on profile when I login with facebook

I've only logged in with facebook, and my picture and name shows but when I look at my profile there is someone elses email, username and phone number... I can't change to my email cause it says the email is already in use. I've tried signing in and ...

  • Newbie
  • I've only logged in with facebook, and my picture and name shows but when I look at my profile there is someone elses email, username and phone number... I can't change to my email cause it says the&...
  • alexryangomes
  • Music Fan
  • 276 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 276 Views
  • 1 replies
  • 1 likes

Frustrated

So I purchased Spotify through itunes and the app store. I paid 12.99 for it. However when I go into my Spotify app it says I still need to upgrade to premium. I dont want to be chatged twice or have a reoccuring payment set up. Any clue as to what I...

  • Newbie
  • So I purchased Spotify through itunes and the app store. I paid 12.99 for it. However when I go into my Spotify app it says I still need to upgrade to premium. I dont want to be chatged twice or have...
  • Nico
  • Community Legend
  • 222 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 222 Views
  • 1 replies
  • 1 likes

how do I stop someone from using my account

My ex-boyfriend is still using my account. How do I delete his phone and keep him from logging in?

  • Newbie
  • My ex-boyfriend is still using my account. How do I delete his phone and keep him from logging in?
  • Hessu1
  • Casual Listener
  • 1635 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1635 Views
  • 2 replies
  • 0 likes

Charged double

2 months ago my payment couldn't go though due to insufficient funds. When we got paid we paid it immediately, but our Spotify still said we had free. After a few days when it didn't revert back to premium I went in and clicked to go back on premium....

  • Newbie
  • 2 months ago my payment couldn't go though due to insufficient funds. When we got paid we paid it immediately, but our Spotify still said we had free. After a few days when it didn't revert back to p...
  • 205 Views
  • 0 replies
  • 0 likes
  • Premium
  • 205 Views
  • 0 replies
  • 0 likes

Charged me premium, i am not getting it

I payed for premium and it charged my card but i did not get an email receipt and i dont have premium... I re installed spotify but it still didnt work

  • Casual Listener
  • I payed for premium and it charged my card but i did not get an email receipt and i dont have premium... I re installed spotify but it still didnt work
  • jalcaballero
  • Casual Listener
  • 603 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 603 Views
  • 4 replies
  • 0 likes