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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157984 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157984 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10684 Views
  • 3 replies
  • 10 likes
  • Security
  • 10684 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508192 Views
  • 985 replies
  • 112 likes
  • Account
  • 508192 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124652 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124652 Views
  • 74 replies
  • 12 likes

how do I stop someone from using my account

My ex-boyfriend is still using my account. How do I delete his phone and keep him from logging in?

  • Newbie
  • My ex-boyfriend is still using my account. How do I delete his phone and keep him from logging in?
  • Hessu1
  • Casual Listener
  • 1622 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1622 Views
  • 2 replies
  • 0 likes

Charged double

2 months ago my payment couldn't go though due to insufficient funds. When we got paid we paid it immediately, but our Spotify still said we had free. After a few days when it didn't revert back to premium I went in and clicked to go back on premium....

  • Newbie
  • 2 months ago my payment couldn't go though due to insufficient funds. When we got paid we paid it immediately, but our Spotify still said we had free. After a few days when it didn't revert back to p...
  • 190 Views
  • 0 replies
  • 0 likes
  • Premium
  • 190 Views
  • 0 replies
  • 0 likes

Charged me premium, i am not getting it

I payed for premium and it charged my card but i did not get an email receipt and i dont have premium... I re installed spotify but it still didnt work

  • Casual Listener
  • I payed for premium and it charged my card but i did not get an email receipt and i dont have premium... I re installed spotify but it still didnt work
  • jalcaballero
  • Casual Listener
  • 585 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 585 Views
  • 4 replies
  • 0 likes

Solved!! Cannot use "Contact Form" email not valid message

I recently renewed my Spotify subscription and after 30 minutes of searching realized I somehow paid for premium attached to two Facebook accounts. I obviously am only one person. I followed the help section link to the contact form, only to be prese...

  • Casual Listener
  • I recently renewed my Spotify subscription and after 30 minutes of searching realized I somehow paid for premium attached to two Facebook accounts. I obviously am only one person. I followed the help...
  • carolesweeney
  • Newbie
  • 882 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 882 Views
  • 4 replies
  • 0 likes

Spotify for Starbucks partners

It isn't letting me sign up help

  • Casual Listener
  • It isn't letting me sign up 😞 help
  • Monicabelman
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • Premium
  • 318 Views
  • 2 replies
  • 0 likes

Sopitfy Account Hacked?

While listening to music with spotify immediately the music was gone. Then I saw a new sound device "M iPhone" who then listened to some metal in my account. I changed my password and checked my offline devices. But there was no iPhone... I can't ima...

  • Newbie
  • While listening to music with spotify immediately the music was gone. Then I saw a new sound device "M iPhone" who then listened to some metal in my account. I changed my password and checked my offl...
  • user-removed
  • Not applicable
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 317 Views
  • 3 replies
  • 0 likes

Charged for Premium when on Free

I used Spotify's free premium month and canceled a week before the free month expired. I still have been charged for Premium, even when I had been told my subscription was cancelled. The decision is still pending in my account and I would like this c...

  • Newbie
  • I used Spotify's free premium month and canceled a week before the free month expired. I still have been charged for Premium, even when I had been told my subscription was cancelled. The decision is ...
  • Ox1
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Tried going for student discount but failed... still got charged.

I already used the contact form and sent a tweet but I'm not sure how long it's going to take for them to get back to me so I thought I would give it a try here as well. Tried going for the discount, input my debit card information and got stuck on t...

  • Newbie
  • I already used the contact form and sent a tweet but I'm not sure how  long it's going to take for them to get back to me so I thought I would give it a try here as well. Tried going for the dis...
  • Ox1
  • Roadie
  • 585 Views
  • 3 replies
  • 0 likes
  • Account
  • 585 Views
  • 3 replies
  • 0 likes

failed student verification, still charged??

Your system does not verify my student account, yet I was still charged. Please refund asap.

  • Newbie
  • Your system does not verify my student account, yet I was still charged.  Please refund asap.
  • Ox1
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

Hacked account

solved

  • Newbie
  • solved
  • alexryangomes
  • Music Fan
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 223 Views
  • 1 replies
  • 0 likes

Starbucks partner

Help I'm a starbucks partner but when I put my info for the free subscription it doesn't work.

  • Newbie
  • Help I'm a starbucks partner but when I put my info for the free subscription it doesn't work.
  • MattSuda
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 376 Views
  • 1 replies
  • 0 likes

change country

can i change my spotify account from uk to us? and how?

  • Newbie
  • can i change my spotify account from uk to us? and how?
  • Kamran
  • Composer
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Contador de subscripción neutralizado.

Pues estoy con un error, que no se si le ha ocurrido a más gente. Basicamente no paro de recibir avisos de que hay gente de que se está subscribiendo a mi lista de Dance, y no obstante llevo cosa de un mes sin ver que aumente el nº de subscriptores, ...

  • Regular
  • Pues estoy con un error, que no se si le ha ocurrido a más gente. Basicamente no paro de recibir avisos de que hay gente de que se está subscribiendo a mi lista de Dance, y no obstante llevo cosa de ...
  • Anniuska
  • Newbie
  • 622 Views
  • 9 replies
  • 0 likes
  • 622 Views
  • 9 replies
  • 0 likes

made a new account but forgot the username

I made a new acc but forgot the username and also forgot the email address. Can I use my debit card number to locate the name of the acc

  • Newbie
  • I made a new acc but forgot the username and also forgot the email address. Can I use my debit card number to locate the name of the acc
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Why was I charged early?

My subsciption was supposed to end on Nov. 11, which was the deadline for cancelling to avoid being charged. Yet, I was just charged early (Nov 6th) for the renewal. Has this happened to anyone else?

  • Newbie
  • My subsciption was supposed to end on Nov. 11, which was the deadline for cancelling to avoid being charged. Yet, I was just charged early (Nov 6th) for the renewal. Has this happened to anyone else?
  • 203 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 203 Views
  • 0 replies
  • 0 likes

How to change account location

I signed up Spotify when I was in Australia. Now I've back to my home country, Malaysia and I unable to log in and change the location. Please help.

  • Newbie
  • I signed up Spotify when I was in Australia. Now I've back to my home country, Malaysia and I unable to log in and change the location. Please help.
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
  • 155 Views
  • 0 replies
  • 0 likes

Unable to login anymore PREMIUM USER

Hi guys, im unable to login to spotify anymore (im from argentina) suddenly the iphone app broke the session ... any problem with my account ?? im never stop the service payment or erase the spotify account ... I try to login in desktop and the same ...

  • Newbie
  • Hi guys, im unable to login to spotify anymore (im from argentina) suddenly the iphone app broke the session ... any problem with my account ?? im never stop the service payment or erase the spotify ...
  • 223 Views
  • 0 replies
  • 1 likes
  • Account
    Login
    Premium
  • 223 Views
  • 0 replies
  • 1 likes

Error Code 410

My Account is forcing me to offline mode. Also says my username or password is incorrect which is not true. I tried resetting my password and still no luck. I need to make a playlist for a fundraiser and I need to get this fixed. Any help?

  • Newbie
  • My Account is forcing me to offline mode. Also says my username or password is incorrect which is not true. I tried resetting my password and still no luck. I need to make a playlist for a fundraiser...
  • 320 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 320 Views
  • 0 replies
  • 0 likes

Lost saved songs

Hi all -- I had to change my password today because the system kept saying I was logged in elsewhere. When I signed back in almost all my saved songs were gone, as were many of the playlists. I got the playlists back using the recover playlist featur...

  • Newbie
  • Hi all -- I had to change my password today because the system kept saying I was logged in elsewhere. When I signed back in almost all my saved songs were gone, as were many of the playlists. I got t...
  • 257 Views
  • 0 replies
  • 0 likes
  • Account
  • 257 Views
  • 0 replies
  • 0 likes

My Solution to Spotify's Horrible Queue Management

I think I found THE solution to Spotify's horrible queue management. It's an app called Q.us: Q.us - Listen to Spotify, Deezer, Rdio and your favorite free music sources all in ONE app! by budtobudhttps://appsto.re/us/TswD0.i The queue management it ...

  • Roadie
  • I think I found THE solution to Spotify's horrible queue management. 😄 It's an app called Q.us:   Q.us - Listen to Spotify, Deezer, Rdio and your favorite free music sources all in ONE app! b...
  • 441 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Unlimited
  • 441 Views
  • 0 replies
  • 0 likes