Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80322 Views

9 replies

2 likes

Account
Login
  • 80322 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653571 Views

13 replies

4 likes

Account
  • 653571 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733951 Views

18 replies

29 likes

  • 733951 Views
  • 18 replies
  • 29 likes

Can't log in and purchase

I have signed up with my Facebook account to get the free trial which I got and now since it is over I would like to purchase the Spotify premiumBut I can't purchase it because it won't let me sign back in with my Facebook and when I try it tells me ...

Visitor

I have signed up with my Facebook account to get the free trial which I got and now since it is over I would like to purchase the Spotify premium But I can't purchase it because it won't let me sign...

MattSuda

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Please delete my account.

My current Spotify account is registered with my Facebook account and I wish to delete this account to create a new one registered with my personal email.

Casual Listener

My current Spotify account is registered with my Facebook account and I wish to delete this account to create a new one registered with my personal email.

MattSuda

Spotify Star

271 Views

3 replies

0 likes

Account
  • 271 Views
  • 3 replies
  • 0 likes

Contries bug

Hello, i'm a model, i travel all around the world and i have a spotify account premium. I paid this morning again because everytime i get out from my main country it disconnect. Spotify always ask me a new subscription everytime i change coutry. Is t...

Newbie

Hello, i'm a model, i travel all around the world and i have a spotify account premium. I paid this morning again because everytime i get out from my main country it disconnect. Spotify always ask me...

MattSuda

Spotify Star

262 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Password reset, page expired, can't reset!

Hello, rather annoyingly I subscribed to 30 days free and entered my bank details to continue with a pay monthly subscription. Since doing this 2 days ago my password doesn't work, more annoyingly when I end a forgot my password email to myself I cli...

Regular

Hello, rather annoyingly I subscribed to 30 days free and entered my bank details to continue with a pay monthly subscription. Since doing this 2 days ago my password doesn't work, more annoyingly wh...

Michelleb129

Newbie

17735 Views

8 replies

0 likes

  • 17735 Views
  • 8 replies
  • 0 likes

Double charged my credit card

Double charged my credit card. Said it didn't go through, asked for my payment BEFORE I could play in premium. Then both charges went through

Casual Listener

Double charged my credit card. Said it didn't go through, asked for my payment BEFORE I could play in premium. Then both charges went through

Cjj2345

Casual Listener

237 Views

2 replies

0 likes

  • 237 Views
  • 2 replies
  • 0 likes

Can't log in after a factory reset

Hello I had to do a factory reset on my phone and now when I try to log in it keeps saying "You've already created an accout with this email address" and then I can't get any further. Please help, I've already removed all devices from my account but ...

Casual Listener

Hello I had to do a factory reset on my phone and now when I try to log in it keeps saying "You've already created an accout with this email address"  and then I can't get any further.  Ple...

bobtheskull12

Casual Listener

390 Views

2 replies

0 likes

Login
  • 390 Views
  • 2 replies
  • 0 likes

renewal off

Hello , today I passed a prize with the ' offer of 0.99 € for 3 months but now I read What AFTER AFTER THESE three months spotify Automatically fetch € 9.99 From paper with which I Paid ... if I wanted to disable This renewal come you do ? I have to ...

Newbie

Hello , today I passed a prize with the ' offer of 0.99 € for 3 months but now I read What AFTER AFTER THESE three months spotify Automatically fetch € 9.99 From paper with which I Paid ... if I want...

220 Views

0 replies

0 likes

Account
Premium
Subscription
  • 220 Views
  • 0 replies
  • 0 likes

Account Hacked

On Wednesday I realized I couldn't get into my spotify account through my phone and computer. I then checked my email and discovered someone had changed my account's email without my knowledge. I've filled out a support form and replied to the email ...

Visitor

On Wednesday I realized I couldn't get into my spotify account through my phone and computer. I then checked my email and discovered someone had changed my account's email without my knowledge. ...

atom1989

Community Legend

314 Views

1 replies

0 likes

Account
Login
Security
  • 314 Views
  • 1 replies
  • 0 likes

I don't know what this "Now" section is but...

It's utter crap. I don't want it and I sure don't want my app to start up to it every time I start it. I just want to get to what I was playing last. How can I disable it?

Casual Listener

It's utter crap. I don't want it and I sure don't want my app to start up to it every time I start it. I just want to get to what I was playing last.   How can I disable it?

345 Views

0 replies

0 likes

Other
Premium
  • 345 Views
  • 0 replies
  • 0 likes

Do I need to turn you in to the Attorney General????

cancelled this service back in MAY 2015 and I hevv been charged 3times since then. I want my money back ASAP or I will file a claim with the Attorney Generals Office. For your reference this is Case #: 02973654

Newbie

cancelled this service back in MAY 2015 and I hevv been charged 3times since then. I want my money back ASAP or I will file a claim with the Attorney Generals Office.    For your referenc...

Pete

Roadie

214 Views

1 replies

1 likes

Account
  • 214 Views
  • 1 replies
  • 1 likes

Finding old username unlinked to Facebook

I made a new Spotify account this morning, and linked it to my Facebook account. I had forgotten though that I already had an old account linked to the same Facebook. I want to delete the old account, but can't remember the old username, and obviousl...

Newbie

I made a new Spotify account this morning, and linked it to my Facebook account. I had forgotten though that I already had an old account linked to the same Facebook. I want to delete the old account...

254 Views

0 replies

0 likes

Account
  • 254 Views
  • 0 replies
  • 0 likes

Vodafone 12mth Premium offer : Seamless Transfer Advice

My Premium Account is due to be billed 9.99 on the 21.7.2015.When is the latest I can safely cancel my subscription and then hopefully (as have'nt received anything from Vodafone yet)Start my 12 month Vodafone Offer?CheersP.S. Cannot see the "Am taki...

Music Fan

My Premium Account is due to be billed 9.99 on the 21.7.2015. When is the latest I can safely cancel my subscription and then hopefully (as have'nt received anything from Vodafone yet) Start my 12 ...

155 Views

0 replies

0 likes

Account
Premium
Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Upgrade to Premium - Multiple credit cards fail

I have been trying for the last two weeks to upgrade to Premium on my 7 different accounts. I use spotify in multiple locations during the week and need multiple accounts. I have tried 4 separate credit cards, AMEX & VISA Business Cards and a persona...

Newbie

I have been trying for the last two weeks to upgrade to Premium on my 7 different accounts. I use spotify in multiple locations during the week and need multiple accounts.   I have tried 4 sep...

317 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 317 Views
  • 0 replies
  • 0 likes

Solved!! Students membership discount duration?

Hi!Has anyone taken up the student half price offer to find it reversed after a certain length of time?I'm not here to complain as such, just to understand how this works...My student discount ended in June and I've only just noticed. I don't know ho...

Casual Listener

Hi! Has anyone taken up the student half price offer to find it reversed after a certain length of time? I'm not here to complain as such, just to understand how this works... My student discount ...

Andrea1978

Casual Listener

2628 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2628 Views
  • 3 replies
  • 0 likes

14 days abroad Error!!

I have been in Turkey for some days and when I came back to Greece i had this problem. Please help me cause I cannot connect to facebook. My log in though works fine

Newbie

I have been in Turkey for some days and when I came back to Greece i had this problem. Please help me cause I cannot connect to facebook. My log in though works fine

193 Views

0 replies

0 likes

Login
  • 193 Views
  • 0 replies
  • 0 likes

Disconnect account from Facebook

Hello,Cannot find the option to disconnect my account from Facebook. How can I proceed to disconnect it from my Facebook account? Regards,Tiago

Newbie

Hello, Cannot find the option to disconnect my account from Facebook. How can I proceed to disconnect it from my Facebook account?   Regards, Tiago

230 Views

0 replies

0 likes

Account
Login
  • 230 Views
  • 0 replies
  • 0 likes

New subscription - credit card from other country

Hi everyone, I am Belgian,living in Switzerland, i get an error message when i want to enter my Belgian credit card while setting up my account for Spotify in Switzerland... any clue on how to make this possible? Thanks so much! Mathieu

Newbie

Hi everyone, I am Belgian,living in Switzerland, i get an error message when i want to enter my Belgian credit card while setting up my account for Spotify in Switzerland... any clue on how to make t...

161 Views

0 replies

0 likes

Account
Subscription
  • 161 Views
  • 0 replies
  • 0 likes

Help - My profile image has disappeared

Hi! I don't know why my profile image is invisible. I haven't change my Facebook profile image.Anyone does know how can I solve this? Thanks in advanced.

Newbie

Hi!   I don't know why my profile image is invisible. I haven't change my Facebook profile image. Anyone does know how can I solve this?   Thanks in advanced.

156 Views

0 replies

0 likes

Account
  • 156 Views
  • 0 replies
  • 0 likes

Account troubles

So i dont know what to do about this but i had my account hooked up to my facebook quite a while ago then i whent through the proccess of getting a new computer which left me without one for a couple weeks. I tried logging in on 2 diffirent phones an...

Newbie

So i dont know what to do about this but i had my account hooked up to my facebook quite a while ago then i whent through the proccess of getting a new computer which left me without one for a couple...

193 Views

0 replies

0 likes

Account
Premium
Subscription
  • 193 Views
  • 0 replies
  • 0 likes