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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Please read: Missing playlists/Premium disappeared

I have looked at a few posts and nothing seems to work i logged out of my spotify account on my mobile and logged into the account on my PC and my playlists had dissaperad and there were older playlists in there place. also i do not have a Facebook a...

Regular

I have looked at a few posts and nothing seems to work i logged out of my spotify account on my mobile and logged into the account on my PC and my playlists had dissaperad and there were older playli...

Peter__

Community Legend

1409 Views

13 replies

1 likes

Premium
  • 1409 Views
  • 13 replies
  • 1 likes

Spotify Premium was cancelled - but not by me..

Hi, I got Spotify Premium for Android on Dec, 2 2013, which means I'm paying 9.99 € every 2nd of each month since Jan, 2 2014. However, I just received an email that my Premium account (apparently) was cancelled on May, 2. My app overview in Google P...

Regular

Hi,   I got Spotify Premium for Android on Dec, 2 2013, which means I'm paying 9.99 € every 2nd of each month since Jan, 2 2014. However, I just received an email that my Premium account (ap...

Peter__

Community Legend

669 Views

6 replies

0 likes

Account
Premium
Subscription
  • 669 Views
  • 6 replies
  • 0 likes

not letting me log in

Hello, I am currently in South Africa, but i am from the USA. I have a computer from the US, and was using Spotify free, until it was up and than was going to upgrade. But it is telling me Spotify is not available in my location. But shouldnt it work...

Newbie

Hello, I am currently in South Africa, but i am from the USA. I have a computer from the US, and was using Spotify free, until it was up and than was going to upgrade. But it is telling me Spotify is...

Peter__

Community Legend

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Spotify premium stopped working after 7 days

19th of may i bought Spotify premium for 1 month. Now suddenly after 7 days it changed back to Spotify free. I paid for 1 month so this is really strange. Does anybody recognise this, or know a solution?

Casual Listener

19th of may i bought Spotify premium for 1 month. Now suddenly after 7 days it changed back to Spotify free. I paid for 1 month so this is really strange. Does anybody recognise this, or know a solut...

Peter__

Community Legend

480 Views

4 replies

0 likes

  • 480 Views
  • 4 replies
  • 0 likes

Upgraded to premium half way through unlimited

I upgraded to premium about 2 weeks into a monthly unlimited subscription. (I've been charged £10 in total. My premium subscription has run out and I now have the free Spotify subscription. I'm assuming Spotify have just shafted me out of part of my ...

Casual Listener

I upgraded to premium about 2 weeks into a monthly unlimited subscription.  (I've been charged £10 in total.    My premium subscription has run out and I now have the free Spotif...

Peter__

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Gifting spotify at student price

Hi, I'm a college student and I want to gift Spotify premium to my brother, who is also in college. Is there a way to do this so that gifting uses the student price?

Casual Listener

Hi,   I'm a college student and I want to gift Spotify premium to my brother, who is also in college. Is there a way to do this so that gifting uses the student price?

kewers77

Casual Listener

856 Views

5 replies

1 likes

  • 856 Views
  • 5 replies
  • 1 likes

Can't change the country settings in my account!

I opened my Spotify Free account some time ago, while in the USA, but I'm brazilian and live in Brazil. As far as I've learned, Brazil is now open for Spotify subscriptions (I've received an invitation through e-mail), but I haven't been able to chan...

Newbie

I opened my Spotify Free account some time ago, while in the USA, but I'm brazilian and live in Brazil. As far as I've learned, Brazil is now open for Spotify subscriptions (I've received an invitati...

Ladymontilla

Casual Listener

586 Views

5 replies

1 likes

Account
Free
Other
  • 586 Views
  • 5 replies
  • 1 likes

Spotify radio has changed after upgrade

Hi. I upgraded to spotify premium recently and I am very disappointed and frustrated by it. Before the upgrade I always listened To artist radio. This way I came across new tracks from similar artists and tracks I already knew. However since the upgr...

Newbie

Hi. I upgraded to spotify premium recently and I am very disappointed and frustrated by it. Before the upgrade I always listened To artist radio. This way I came across new tracks from similar arti...

Peter__

Community Legend

404 Views

3 replies

0 likes

  • 404 Views
  • 3 replies
  • 0 likes

Helping others find my Spotify Playlists

So, I am a dance teacher and use Spotify in all my classes. My students want to find me and follow my playlists for all the dance music etc. The problem is, they can't seem to find me. I am connected to Spotify through Facebook and am a premium user....

Casual Listener

So, I am a dance teacher and use Spotify in all my classes. My students want to find me and follow my playlists for all the dance music etc. The problem is, they can't seem to find me. I am connected...

blake

Community Legend

340 Views

1 replies

0 likes

Account
Premium
Security
  • 340 Views
  • 1 replies
  • 0 likes

Wrong Facebook account

my spotify shows a friends face and fb name in my app. i have disconnected and reconnected fb several times , no dice

Casual Listener

my spotify shows a  friends face and fb name in my app. i have disconnected and reconnected fb several times , no dice

Peter__

Community Legend

557 Views

5 replies

0 likes

  • 557 Views
  • 5 replies
  • 0 likes

recover account

I haven't used spotify for a while and I was reinstalling it now but I can't seem to get my premium account back. I saved my playlists which have a user number is that any help?

Newbie

I haven't used spotify for a while and I was reinstalling it now but I can't seem to get my premium account back.    I saved my playlists which have a user number is that any help?

Peter__

Community Legend

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

Why I can not change my premium account to unlimited?

Hi, I have try to change my premium account to unlimited, but I can not do it? I can see only: Premium codes Have a Premium code? You can redeem it here. View receipts Click below to view the receipts for your payments View receipts Cancel your subsc...

Casual Listener

Hi,   I have try to change my premium account to unlimited, but I can not do it?   I can see only:   Premium codes Have a Premium code? You can redeem it here. View rec...

Peter__

Community Legend

320 Views

3 replies

0 likes

  • 320 Views
  • 3 replies
  • 0 likes

wrong name and photo on my profile

How do I remove the name and photo on my account, the photo showing is not mine, i have disconnected from facebook but the same name and photo is still showing...its starting to become annoying

Newbie

How do I remove the name and photo on my account, the photo showing is not mine, i have disconnected from facebook but the same name and photo is still showing...its starting to become annoying

nick4692

Casual Listener

602 Views

3 replies

0 likes

Premium
  • 602 Views
  • 3 replies
  • 0 likes

Remove online devices?

Hi, I used another phone this weekend with my account and now this other person turns off my playing songs and the other way around. This is while we both are logged in at our own accounts. How can we remove eachother from our accounts? Tried to remo...

Casual Listener

Hi, I used another phone this weekend with my account and now this other person turns off my playing songs and the other way around. This is while we both are logged in at our own accounts. How can w...

Peter__

Community Legend

989 Views

4 replies

0 likes

  • 989 Views
  • 4 replies
  • 0 likes

Lost plays

Hello I'm a danish rapper/musican named ZJAKALEN. I have a problem with some tracks from my album "Snakker du til mig?" on spotify. 3-4 tracks on the album have lost alot of plays, and I don't know why. Last week my tracks "Supersperm" and "Krazy Sjæ...

Newbie

  Hello   I'm a danish rapper/musican named ZJAKALEN. I have a problem with some tracks from my album "Snakker du til mig?" on spotify. 3-4 tracks on the album have lost alot of pla...

Peter__

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Password/Email Issues

I signed up for spoitfy a long long time ago (2007 I believe) with an email address that is now inactive. I am able to sign into spotify with my facebook account, but I am unable to change my email address because my "password is incorrect" depsite t...

Newbie

I signed up for spoitfy a long long time ago (2007 I believe) with an email address that is now inactive. I am able to sign into spotify with my facebook account, but I am unable to change my email a...

blake

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Diactivating Facebook Profile-leeds into Spotify Trouble

Hi I have a premium account on Spotify, which I created over Facbook, like many others. As I was tired of Facebook, I deactivated my profile. Maybe I wanna come back. BUT now I was not able to connect to Spotify anymore. I than thought if I delete th...

Casual Listener

Hi   I have a premium account on Spotify, which I created over Facbook, like many others. As I was tired of Facebook, I deactivated my profile. Maybe I wanna come back.   BUT no...

meahtenoha

Spotify

633 Views

8 replies

0 likes

  • 633 Views
  • 8 replies
  • 0 likes

My Spotify account not recognised

Hi, can anyone help please?My Spotify premier account is valid as I can play songs on my phone, but yesterday it won't talk to my Sonos 1's! Any advise?

Newbie

Hi, can anyone help please? My Spotify premier account is valid as I can play songs on my phone, but yesterday it won't talk to my Sonos 1's! Any advise?

Peter__

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

What qualifies as an offline device?

What qualifies as having a device on the offline list? I have a playlist that consists of songs that are entirely synced from the desktop - no offline songs are from Spotify itself. Yet it occupies one offline device slot. There's no section in the A...

Music Fan

What qualifies as having a device on the offline list?   I have a playlist that consists of songs that are entirely synced from the desktop - no offline songs are from Spotify itself. Yet it...

Peter__

Community Legend

474 Views

5 replies

0 likes

Premium
  • 474 Views
  • 5 replies
  • 0 likes

Account Password reset issues

Hi, When trying to reset my password on the edit profile page, I get an error once I've entered my new password and old into the required fields that says : Another account is already registered with this email address I know it's my email address. I...

Casual Listener

Hi,   When trying to reset my password on the edit profile page, I get an error once I've entered my new password and old into the required fields that says :   Another account is a...

mwatling

Casual Listener

287 Views

2 replies

0 likes

Account
  • 287 Views
  • 2 replies
  • 0 likes