Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294328 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542336 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129806 Views
74 replies
12 likes
I'm guessing this is similar to a few problems others have had today. I can log into spotify using my Facebook account, however it doesn't seem to be linked to the username I orginally setup before connecting Facebook. I have a subscription to Spotif...
I'm guessing this is similar to a few problems others have had today. I can log into spotify using my Facebook account, however it doesn't seem to be linked to the username I orginally set...
Community Legend
629 Views
16 replies
0 likes
I signed up for spoitfy a long long time ago (2007 I believe) with an email address that is now inactive. I am able to sign into spotify with my facebook account, but I am unable to change my email address because my "password is incorrect" depsite t...
I signed up for spoitfy a long long time ago (2007 I believe) with an email address that is now inactive. I am able to sign into spotify with my facebook account, but I am unable to change my email a...
Community Legend
186 Views
1 replies
0 likes
i canceld my payment and yet i was still charged for 9.99. is there anyway i can get my payment back. i sent an email but i would like to talk to someone asap.
i canceld my payment and yet i was still charged for 9.99. is there anyway i can get my payment back. i sent an email but i would like to talk to someone asap.
Community Legend
430 Views
3 replies
0 likes
Hi, can anyone help please?My Spotify premier account is valid as I can play songs on my phone, but yesterday it won't talk to my Sonos 1's! Any advise?
Hi, can anyone help please? My Spotify premier account is valid as I can play songs on my phone, but yesterday it won't talk to my Sonos 1's! Any advise?
Community Legend
256 Views
1 replies
0 likes
i have just bourght the sportify premium on my android and it worked fine but suddenly it changed back to the free spotifi again i would really like spotify to make a customer call service as i got my credit card numbers and stuff like that im though...
i have just bourght the sportify premium on my android and it worked fine but suddenly it changed back to the free spotifi again i would really like spotify to make a customer call service as i got m...
Casual Listener
651 Views
8 replies
0 likes
I used promo for 6 months free premium that was offered through sprint but it hasn't been applied to my Spotify account and when I try to re-enter the code it says that the offer has already been redeemed.... but where cause its not on my account.
I used promo for 6 months free premium that was offered through sprint but it hasn't been applied to my Spotify account and when I try to re-enter the code it says that the offer has already been red...
Community Legend
2357 Views
5 replies
0 likes
i recently set up an account with spotify premium but can only get the free version to work on my kindle fire hd ( can only play albums on shuffle) ,any help really appreciated i will save the fact i cant even install it on my mac
i recently set up an account with spotify premium but can only get the free version to work on my kindle fire hd ( can only play albums on shuffle) ,any help really appreciated i wil...
Community Legend
1822 Views
3 replies
0 likes
I have paid for 30days premium but it wont upgrade on my account. I have reinstalled spotify on my phone several times but with no result. Order id:362024137014
I have paid for 30days premium but it wont upgrade on my account. I have reinstalled spotify on my phone several times but with no result. Order id:362024137014
Casual Listener
416 Views
4 replies
0 likes
Hi. I used the contact thrice now and I still got no answer. I can still log in and use my account. I want it gone, so that I may create a new one on the same e-mail adress. What should I do..?
Hi. I used the contact thrice now and I still got no answer. I can still log in and use my account. I want it gone, so that I may create a new one on the same e-mail adress. What should I do..?
Spotify
329 Views
4 replies
0 likes
Hi, im a Premium user on spotfy, but i like ads on mac aplication, so is there any chance to have it back?.. Note: i dont want comercial spoken between songs, just banners on the app!! Yeah i know sound weird but i like it, what can i do? hahaha
Hi, im a Premium user on spotfy, but i like ads on mac aplication, so is there any chance to have it back?.. Note: i dont want comercial spoken between songs, just banners on the app!! &...
Community Legend
887 Views
1 replies
0 likes
I am currently having a very difficult time logging into my Spotify account. I recieved any email this morning that my payment method was insufficient, therefore my account was disabled. I am trying to log in to update my credit card info, however I ...
I am currently having a very difficult time logging into my Spotify account. I recieved any email this morning that my payment method was insufficient, therefore my account was disabled. I am trying ...
Community Legend
371 Views
6 replies
0 likes
the new single west coast by lana del rey had the uk release date listed as 25th may i have tried to save the song into my music on many occasions the single played once and then told me that it is not availble in the united kingdom please fix this p...
the new single west coast by lana del rey had the uk release date listed as 25th may i have tried to save the song into my music on many occasions the single played once and then told me that it is n...
Casual Listener
411 Views
2 replies
0 likes
I have had my spotify a couple of years now. I have a new email adress and a while ago I wanted to change to the new one. But somebody is already using my email on his/her account. I'm also receiving emails from spotify from this account. Please help...
I have had my spotify a couple of years now. I have a new email adress and a while ago I wanted to change to the new one. But somebody is already using my email on his/her account. I'm also receiving...
165 Views
0 replies
0 likes
I bought card yesterday and it says we are unable to reedem this code
I bought card yesterday and it says we are unable to reedem this code
Community Legend
218 Views
1 replies
0 likes
Hi, After an issue with a double account my username was separated from Facebook one and right now it just appears as a bunch of numbers. Is there a way to turn it into my real name?
Hi, After an issue with a double account my username was separated from Facebook one and right now it just appears as a bunch of numbers. Is there a way to turn it into my real name?
Community Legend
162 Views
1 replies
0 likes
How do i get back my offline devices once i have klicked on remove all?
How do i get back my offline devices once i have klicked on remove all?
Community Legend
738 Views
5 replies
0 likes
I cancelled my accout. I went through to the end even filling out feedback. I just received notification that i've been charged again for this month and my account has been re-enabled. Please reverse the charges, i have also filled an unauthorised tr...
I cancelled my accout. I went through to the end even filling out feedback. I just received notification that i've been charged again for this month and my account has been re-enabled. Please reverse...
Roadie
247 Views
2 replies
0 likes
Hi there, I'm Portuguese and I'm currently living in the UK. I would like to have access to the Portuguese content instead (at least for now). Saw that I can change my account country and I do own Portuguese payment cards. My question is can I subscr...
Hi there, I'm Portuguese and I'm currently living in the UK. I would like to have access to the Portuguese content instead (at least for now). Saw that I can change my account country and ...
Community Legend
435 Views
3 replies
0 likes
Found spotify quite booring
How do I delete it?
Found spotify quite booring<br>How do I delete it?
Roadie
192 Views
1 replies
0 likes
I have the same thing going on. I want it to be logged off on every single device. People have been using my account it's very frustrating
I have the same thing going on. I want it to be logged off on every single device. People have been using my account it's very frustrating
Roadie
284 Views
3 replies
0 likes
