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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83328 Views

29 replies

0 likes

  • 83328 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104300 Views

10 replies

3 likes

Account
Login
  • 104300 Views
  • 10 replies
  • 3 likes

Student discount issue 3/25

I signed up for the student discount ($4.99) yesterday (3/25) on the account that I thought was my main, however the credentials for this account do not grant me access to Premium services. Furthermore, upon investigation it seems the account that is...

Casual Listener

I signed up for the student discount ($4.99) yesterday (3/25) on the account that I thought was my main, however the credentials for this account do not grant me access to Premium services. Furthermo...

MattSuda

Spotify Star

506 Views

5 replies

0 likes

Account
Premium
Subscription
  • 506 Views
  • 5 replies
  • 0 likes

Spotify upgraded the wrong account to Premium

I logged in with my username earlier to upgrade to Premium, however I noticed the upgrade didn't work. I then logged out and logged in with Facebook after reading a help article and it turns out that the Facebook login is Premium. I never use Spotify...

Visitor

I logged in with my username earlier to upgrade to Premium, however I noticed the upgrade didn't work. I then logged out and logged in with Facebook after reading a help article and it turns out that...

Joe

Community Legend

284 Views

1 replies

0 likes

Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Can my spotify account NOT be tied to my Facebook?

I am trying to deactive my Facebook account - but whenever I use Spotify it reactivates it.... This is becoming frustrating as I deleted it for personal reasons and now I cannot figure out how to seperate the two accounts.

Visitor

I am trying to deactive my Facebook account - but whenever I use Spotify it reactivates it....   This is becoming frustrating as I deleted it for personal reasons and now I cannot figure out...

Joe

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Profile picture not displayed

I created a spotify account then linked it to my Facebook PageHowever the picture still does not appear on my spotify profile Can I insert a profile pic any other way? Twitter maybe?

Casual Listener

I created a spotify account then linked it to my Facebook Page However the picture still does not appear on my spotify profile Can I insert a profile pic any other way? Twitter maybe?

Jack_H

Spotify

4244 Views

16 replies

0 likes

  • 4244 Views
  • 16 replies
  • 0 likes

Spotify Premium student discount

I am a current Spotify Premium customer and I read an article last night on Flipboard were it stated that Spotify is now doing Premium discounts for US students. I am currently employed in the Admissions Department at Full Sail University and wanted ...

Newbie

I am a current Spotify Premium customer and I read an article last night on Flipboard were it stated that Spotify is now doing Premium discounts for US students. I am currently employed in the Admiss...

Peter__

Community Legend

853 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 853 Views
  • 2 replies
  • 0 likes

Solved!! Spotify cannot grab my email from facebook

Hello, My wife is trying to setup a password for setting up spotify on her iPhone. To do that, spotify wants a valid email address to send the password. The problem is, spotify cannot grab the email from her account for some reason. The spotify app i...

Casual Listener

Hello,   My wife is trying to setup a password for setting up spotify on her iPhone. To do that, spotify wants a valid email address to send the password.   The problem is, spotify ...

gahmadii64

Casual Listener

1481 Views

10 replies

0 likes

Account
Login
Premium
  • 1481 Views
  • 10 replies
  • 0 likes

spotify on BlackBerry: Wifi or 3G?

Hello, when opening spotify in my blackberry, I get the following message (in Spanish, I'll translate it to English) "Listening to music online requires an Internet connection. Make sure your mobile company if providing you a Flat rate on your data" ...

Casual Listener

Hello, when opening spotify in my blackberry, I get the following message (in Spanish, I'll translate it to English)   "Listening to music online requires an Internet connection. Make sure y...

raco60

Casual Listener

401 Views

2 replies

0 likes

Account
  • 401 Views
  • 2 replies
  • 0 likes

Disastrous customer support: How do I get a response from Spotify's rubbish customer support team?

I'm having a nightmare trying to get through to Spotify to sort what should be a straightforward problem. Does anyone have any ideas, or shall I just stop paying my premium subscription and move to another option? My account has become associated wit...

Casual Listener

I'm having a nightmare trying to get through to Spotify to sort what should be a straightforward problem. Does anyone have any ideas, or shall I just stop paying my premium subscription and move to a...

Rafael

Spotify Legend

1054 Views

8 replies

0 likes

Account
Login
Premium
Subscription
  • 1054 Views
  • 8 replies
  • 0 likes

Delated my fb and can't log in anymore on spotify but still paying a spotify unlimited!

Hello (first, sorry for spelling, I'm French). I delated my facebook account which was related to my spotify unlimited account. I realized that i couldn't log in to spotify anymore without being on facebook! The thing is, i am still payinh for an unl...

Casual Listener

Hello (first, sorry for spelling, I'm French). I delated my facebook account which was related to my spotify unlimited account. I realized that i couldn't log in to spotify anymore without being on...

Peter__

Community Legend

486 Views

3 replies

0 likes

  • 486 Views
  • 3 replies
  • 0 likes

Do I have two accounts without knowing???

I just lost all my playlists, but I have no lists in my "recover playlists" section. I have a Premium subscription via Telia, and the account was disconnected and showed as being Free until relinked via Telia. What could have happened?

Newbie

I just lost all my playlists, but I have no lists in my "recover playlists" section.    I have a Premium subscription via Telia, and the account was disconnected and showed as being Fre...

Peter__

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

New Student Pricing @ 5$

I am very happy that Spotify has reduced the price to 5$ however, I am very disappointed as a senior in college I will only get 12 months of the discounted rate. I feel that I should receive more months of service or at least the option of having my ...

Newbie

I am very happy that Spotify has reduced the price to 5$ however, I am very disappointed as a senior in college I will only get 12 months of the discounted rate.   I feel that I should recei...

Peter__

Community Legend

433 Views

1 replies

0 likes

Account
Premium
Subscription
  • 433 Views
  • 1 replies
  • 0 likes

Wont let me link spotify to my facebook

I've recently started a spotify account but it wont allow me to connect it to my facebook at all. I keep trying to link it both through the Spotify app and also on the spotify website but it just wont do it.It will go through the motions then FB will...

Newbie

I've recently started a spotify account but it wont allow me to connect it to my facebook at all. I keep trying to link it both through the Spotify app and also on the spotify website but it just won...

Peter__

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Cannot log in to spotify

Hi there, I cannot seem to log in to spotify as it says that I cannot use spotify for more than 14 days abroad on a free subscription. I live in Gibraltar, however, it never appeared in the country selector so I put down Spain. Anything I can do to h...

Casual Listener

Hi there, I cannot seem to log in to spotify as it says that I cannot use spotify for more than 14 days abroad on a free subscription. I live in Gibraltar, however, it never appeared in the country s...

Peter__

Community Legend

541 Views

3 replies

0 likes

Login
  • 541 Views
  • 3 replies
  • 0 likes

how long will the student discount stay in effect?

how long will the student discount stay in effect for my subscription? how many months?

Newbie

how long will the student discount stay in effect for my subscription? how many months?

Peter__

Community Legend

644 Views

2 replies

0 likes

  • 644 Views
  • 2 replies
  • 0 likes

Solved!! Premium Account Hacked

My prenium account was hacked Saturday 22, I only saw it on the 24 when i went on the pc. I'd the possibility to connect via facebook, so i went to my account information : My password were reset and my email changed to an adress like that : mega.m.1...

Regular

My prenium account was hacked Saturday 22, I only saw it on the 24 when i went on the pc. I'd the possibility to connect via facebook, so i went to my account information : My password were reset and...

monkey061

Regular

757 Views

6 replies

0 likes

  • 757 Views
  • 6 replies
  • 0 likes

Voucher

I bought a voucher at the store for one month of premium and then upgraded it yesterday and got an email that I paid, and then this morning I didn't have premium anymore. My previous premium account would have ended yesterday, but I thought I would j...

Newbie

I bought a voucher at the store for one month of premium and then upgraded it yesterday and got an email that I paid, and then this morning I didn't have premium anymore. My previous premium account ...

Joe

Community Legend

268 Views

1 replies

0 likes

Account
Premium
  • 268 Views
  • 1 replies
  • 0 likes

Application logged out (Mac & iPhone) and after logging in no more premium

Hi There, Spotify logged out this week, and after logging in again, im back on a free subscription. Not sure if there might be 2 accounts (free/premium) on the same e-mail adress/facebook account? Can't check because the login keeps starting the free...

Casual Listener

Hi There,    Spotify logged out this week, and after logging in again, im back on a free subscription.   Not sure if there might be 2 accounts (free/premium) on the same e-mail a...

Rob8701

Casual Listener

491 Views

6 replies

0 likes

  • 491 Views
  • 6 replies
  • 0 likes

I don;t get it

Plese gide me I can't reset the password and you send me to read more and more

Newbie

Plese gide me I can't reset the password and you send me to read more and more

Joe

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Need help with my account

I can only hear music at the offline modus, because i live supposedly in the usa, but i live in germany. I also cant change the land at my account, because spotify thinks i´ve got an ip-adresse from the usa, but when i test my ip, everytime i get the...

Newbie

I can only hear music at the offline modus, because i live supposedly in the usa, but i live in germany. I also cant change the land at my account, because spotify thinks i´ve got an ip-adresse from ...

Joe

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Profile and Followers Unavailable for Viewing

Hi, I can log into Spotify on multiple computers and devices but when I do, I do not see any "Activity" on the right side, I cannot view my profile or followers and when I go to my Inbox all my messages are showing but the profiles of the senders onl...

Casual Listener

Hi,   I can log into Spotify on multiple computers and devices but when I do, I do not see any "Activity" on the right side, I cannot view my profile or followers and when I go to my Inbox a...

Merik

Community Legend

486 Views

4 replies

0 likes

Login
  • 486 Views
  • 4 replies
  • 0 likes