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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173367 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173367 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11412 Views
  • 6 replies
  • 11 likes
  • Security
  • 11412 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516317 Views
  • 986 replies
  • 113 likes
  • Account
  • 516317 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126066 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126066 Views
  • 74 replies
  • 12 likes

signed up for free so why the charge?

Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free! How can I get a refund!!

  • Newbie
  • Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free!    How can ...
  • Peter__
  • Community Legend
  • 1203 Views
  • 6 replies
  • 0 likes
  • 1203 Views
  • 6 replies
  • 0 likes

Charged £119.88 for my account this month

Having not even been able to log in to my spotify account (that's another story), I have been charged £119.88 this month for my usual £9.99 premium account. I am heavily pregnant and was due to move in to my new rented house this week, i cannot do so...

  • Visitor
  • Having not even been able to log in to my spotify account (that's another story), I have been charged £119.88 this month for my usual £9.99 premium account. I am heavily pregnant and was due to move ...
  • Schokopizza
  • Regular
  • 793 Views
  • 6 replies
  • 0 likes
  • 793 Views
  • 6 replies
  • 0 likes

Solved!! subscription

3 days before my premium subscription was due, I went on to Spotify to reduce the subscription level, however I now find that this hasn't happened and that I am still a premium subscribed and was chared again the full amount on the 7 th March. Bceaus...

  • Newbie
  • 3 days before my premium subscription was due, I went on to Spotify to reduce the subscription level, however I now find that this hasn't happened  and that I am still a premium subscribed ...
  • greatskillz
  • Casual Listener
  • 640 Views
  • 6 replies
  • 0 likes
  • 640 Views
  • 6 replies
  • 0 likes

Solved!! Buy a subscription as a present

Hi!I want to buy Spotify premium as a present for my cousing who lives in USA. I live in Sweden. Can I buy it with my Swedish credit card in Sweden or should I want until I travel to USA and buy it from there with my Swedish credit card, or buy prese...

  • Casual Listener
  • Hi! I want to buy Spotify premium as a present for my cousing who lives in USA. I live in Sweden. Can I buy it with my Swedish credit card in Sweden or should I want until I travel to USA and buy it...
  • miila1
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Account is Disabled

Today i try to login in my spotify account and its write to me that the username or password was incorrect, I try to login by facebook, but it still write thats it incorecct, I go to spotify.com and try to login in at the site and its write to me tha...

  • Newbie
  • Today i try to login in my spotify account and its write to me that the username or password was incorrect, I try to login by facebook, but it still write thats it incorecct, I go to spotify.com and ...
  • Peter__
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Free Premium - But got charged $12.99 straight away

Hi - I like spotify and thought I'd try the first month free and clicked on the add... said you need to enter your creditcard details and will be charged in a months time if you don't cancel.Did this - and it emailed me a receipt saying I've been cha...

  • Newbie
  • Hi - I like spotify and thought I'd try the first month free and clicked on the add... said you need to enter your creditcard details and will be charged in a months time if you don't cancel. Did th...
  • Peter__
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Spotify Followers

If someone follows me, can they see everything I listen to even if I have Spotify Social turned off in my settings?

  • Newbie
  • If someone follows me, can they see everything I listen to even if I have Spotify Social turned off in my settings? 
  • Peter__
  • Community Legend
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

Lost playlist

Hello. For 2 days I got a 404 error. I was finally able to log in today and all my playlists and starred songs, etc are gone. On my pc it shows me as "premium" (which is correct) but on my phone it has me under a "free trial". So confused, I was lovi...

  • Visitor
  • Hello. For 2 days I got a 404 error. I was finally able to log in today and all my playlists and starred songs, etc are gone. On my pc it shows me as "premium" (which is correct) but on my phone it h...
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Log in then 5 seclater i keep getting disconnected, changed pass and still no fix

Log in then 5 seclater i keep getting disconnected, changed pass and still no fix, of course i told spotify but they dont give a **bleep** they directed me here

  • Regular
  • Log in then 5 seclater i keep getting disconnected, changed pass and still no fix, of course i told spotify but they dont give a **bleep** they directed me here
  • Blackmill
  • Regular
  • 422 Views
  • 12 replies
  • 0 likes
  • 422 Views
  • 12 replies
  • 0 likes

Actualizado Neva Version Spoty ya no sale lo que escuchan los amigos

Hol!!He actualizado a la nueva version de sopoty y ya no me sale a la derecha lo que escuchan o han escuchado mis amigos de FB.Solo lo que yo Sigo. Hay que caMBIAR alguna confi?? Gracias

  • Newbie
  • Hol!! He actualizado a la nueva version de sopoty y ya no me sale a la derecha lo que escuchan o han escuchado mis amigos de FB. Solo lo que yo Sigo.   Hay que caMBIAR alguna confi??  ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

spotify customer service - or lack thereof

Created a new account just to post this. My original spotify account was disabled nearly 3 weeks ago because I failed to update my payment information (in addition, I received no e-mails from spotify regarding the payment information). During that ti...

  • Newbie
  • Created a new account just to post this. My original spotify account was disabled  nearly 3 weeks ago because I failed to update my payment information (in addition, I received no e-mails from s...
  • Peter__
  • Community Legend
  • 301 Views
  • 2 replies
  • 1 likes
  • 301 Views
  • 2 replies
  • 1 likes

Frustrating bugginess

Hi There, I'm a premium user, and while I love the idea of Spotify, I'm getting frustrated with a few bugs. Here are my issues: • When I enabled a fourth device, it took out my first device. I really, really wish I could control this myself (whch dev...

  • Casual Listener
  • Hi There,   I'm a premium user, and while I love the idea of Spotify, I'm getting frustrated with a few bugs.  Here are my issues:   • When I enabled a fourth device, it took o...
  • amaries92
  • Newbie
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Implications of switching from a UK to a US account

Hiya, I have relocated from the UK to the US. My UK Spotify Premium subscription still works, of course, but requires me to keep my UK credit card active. I would like to know two things: * Can I switch my account from a UK to a US one without having...

  • Casual Listener
  • Hiya,   I have relocated from the UK to the US. My UK Spotify Premium subscription still works, of course, but requires me to keep my UK credit card active. I would like to know two thing...
  • amberleighg
  • Newbie
  • 9070 Views
  • 5 replies
  • 0 likes
  • 9070 Views
  • 5 replies
  • 0 likes

How to purchase music

How do I purchase music? I can play it and make the playlists but need the songs for Windows Live Media Player Also what about a song that is unavailable? I am wanting the clean version (no swearing) of a song that is on there Thanks

  • Newbie
  • How do I purchase music? I can play it and make the playlists but need the songs for Windows Live Media Player Also what about a song that is unavailable? I am wanting the clean version (no swear...
  • kellytir
  • Casual Listener
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

lost all playlists when unlinking to facebook

When browsing through preferences, I clicked the "deactivate from Facebook" button, more to see what it woudl do, rather than a desire to disconnect.It then reopened Spotify with NONE of my playlists that I have spent years building.Everything was go...

  • Casual Listener
  • When browsing through preferences, I clicked the "deactivate from Facebook" button, more to see what it woudl do, rather than a desire to disconnect. It then reopened Spotify with NONE of my playlis...
  • damien_mc
  • Casual Listener
  • 427 Views
  • 4 replies
  • 0 likes
  • 427 Views
  • 4 replies
  • 0 likes

Solved!! Deleted playlist by mistake

I deleted a playlist called Barbra's favorites. Can someone please help me?

  • Casual Listener
  • I deleted a playlist called Barbra's favorites. Can someone please help me?
  • Peter__
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account

I have been paying for a Premium account for the last 18 months and all of a sudden I start receiving commercials. Today I had to download a new version of Spotify and it states I am no longer Premium even though my last payment was less than a month...

  • Casual Listener
  • I have been paying for a Premium account for the last 18 months and all of a sudden I start receiving commercials.  Today I had to download a new version of Spotify and it states I am no longer ...
  • AnthonyK
  • Casual Listener
  • 391 Views
  • 4 replies
  • 0 likes
  • 391 Views
  • 4 replies
  • 0 likes

Recover playlist

HiI accidently removed some of my playlists. Can you please recover them for me?Username - azharashraf92@gmail.comThanks

  • Newbie
  • Hi I accidently removed some of my playlists. Can you please recover them for me? Username - azharashraf92@gmail.com Thanks
  • Peter__
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Login error and wrong subscription

Hi!I registered for the 30 day free trial Premium on the 13th of February and I haven't had any problems until yesterday when I got error 408 on my iPhone (on my MacBook it still works fine, using it right now).Also yesterday I received an e-mail say...

  • Visitor
  • Hi! I registered for the 30 day free trial Premium on the 13th of February and I haven't had any problems until yesterday when I got error 408 on my iPhone (on my MacBook it still works fine, usin...
  • Peter__
  • Community Legend
  • 267 Views
  • 4 replies
  • 0 likes
  • 267 Views
  • 4 replies
  • 0 likes

Solved!! NO ANSWER through contact form!! I pay for service that I do not receive!!

Hi! I am extremely frustrated with the service Spotify provides or in my case DOES NOT provide! I have contacted spotify throught their contact form and until now heard NOTHING back! I have signed up to Spotify originaly with my facebook account and ...

  • Regular
  • Hi!   I am extremely frustrated with the service Spotify provides or in my case DOES NOT provide! I have contacted spotify throught their contact form and until now heard NOTHING back! &...
  • Peter__
  • Community Legend
  • 1170 Views
  • 17 replies
  • 0 likes
  • 1170 Views
  • 17 replies
  • 0 likes