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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Please add Canada! We want Spotify Premium

I would like to get Spotify premium, but am unable to do so because you only accept payment from the countries where you've launched. Please add Canada!

  • Newbie
  • I would like to get Spotify premium, but am unable to do so because you only accept payment from the countries where you've launched.  Please add Canada! 
  • Peter__
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Connected Accounts

I logged into my friend's spotify & now our accts are connected & all my playlists are gone. Help?

  • Casual Listener
  • I logged into my friend's spotify & now our accts are connected & all my playlists are gone. Help?
  • Liam
  • Community Legend
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Payed for premium but not showing up?

I've been subed. to Spotify for a few months now without any issue. I noticed today that I was back to a free user. I check my bank account and it shows that I payed for this months sub on the same day as always. Not sure what the issue is here?

  • Casual Listener
  • I've been subed. to Spotify for a few months now without any issue. I noticed today that I was back to a free user. I check my bank account and it shows that I payed for this months sub on the same d...
  • Peter__
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Multiple users

I am a premium subscriber, Mac user and family with Iphone 5. Can my two teenage kids also use MY Spotify account on their Iphone 5? How is this done? 1 has a facebook account while the other does not. Thanks

  • Newbie
  • I am a premium subscriber, Mac user and family with Iphone 5.  Can my two teenage kids also use MY Spotify account on their Iphone 5?  How is this done? 1 has a facebook account while the o...
  • Peter__
  • Community Legend
  • 3062 Views
  • 2 replies
  • 0 likes
  • 3062 Views
  • 2 replies
  • 0 likes

Solved!! Connection problem accessing my account (receipts page) on spotify.com

Hello,At the moment I experience issues connecting to: https://www.spotify.com/nl/account/subscription/ and then more specific: https://www.spotify.com/nl/account/subscription/receipt/ It is impossible to conenct to the latter, resulting in not being...

  • Regular
  • Hello, At the moment I experience issues connecting to:   https://www.spotify.com/nl/account/subscription/   and then more specific: https://www.spotify.com/nl/account/subsc...
  • petshopgrover
  • Regular
  • 734 Views
  • 7 replies
  • 0 likes
  • 734 Views
  • 7 replies
  • 0 likes

Re: Premium Upgrade has not Worked

Says on account details im premium but in the app a free user? how do i fix this need answers asap!

  • Newbie
  • Says on account details im premium but in the app a free user? how do i fix this need answers asap! 
  • Liam
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Not possible to upgrade to spotify premium

Hi, I'm trying to upgrade to Spotify premium... but when i hit that part of the website, the page never loads. Can you please fix it asap as i need my playlists on my mobile devices asap thx!

  • Newbie
  • Hi, I'm trying to upgrade to Spotify premium... but when i hit that part of the website, the page never loads. Can you please fix it asap as i need my playlists on my mobile devices asap 🙂 &nb...
  • SpotBot
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Upgrade

I have been a Spotify user for many years. Just decided to upgrade to premium. when i click on the upgrade option for the free 30day trial my page just freezes in a blank format. Been trying all day but with no success.; about to give up and stick wi...

  • Casual Listener
  • I have been a Spotify user for many years. Just decided to upgrade to premium. when i click on the upgrade option for the free 30day trial my page just freezes in a blank format. Been trying all day ...
  • Liam
  • Community Legend
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Re: downloading music

hey there, i also have a premium account and am wondering how to download the music so i can sync it to my ipod from spotify! Kind regards, Ros

  • Newbie
  • hey there,   i also have a premium account and am wondering how to download the music so i can sync it to my ipod from spotify!   Kind regards, Ros
  • Liam
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Just upgraded to unlimited, want to choose premium instead

Hello! I'm brand new to the spotify community and I have a windows phone 8 handset. I just read that spotify is about to be released for windows phone 8 the same day I upgraded to unlimited status (today). Can I get a refund and upgrade to premium in...

  • Casual Listener
  • Hello!  I'm brand new to the spotify community and I have a windows phone 8 handset.  I just read that spotify is about to be released for windows phone 8 the same day I upgraded to unlimit...
  • pdxhomebrew
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Subscripton that allow more than 3 offline devices?

Is there any subscription that allow more than 3 offline devices? It isn't that hard to go above 3 devices for example private and office laptops, private and work phone as well as tablets. I guess I could use mutiple regular accounts and collaborate...

  • Casual Listener
  • Is there any subscription that allow more than 3 offline devices? It isn't that hard to go above 3 devices for example private and office laptops, private and work phone as well as tablets. &nbsp...
  • Tralla
  • Casual Listener
  • 1692 Views
  • 2 replies
  • 0 likes
  • 1692 Views
  • 2 replies
  • 0 likes

Solved!! Country Change.

Thanks for your help

  • Community Legend
  • Thanks for your help 🙂
  • Liam
  • Community Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
  • 413 Views
  • 3 replies
  • 0 likes

Help me help me help me

Help me I have spent all Saturday morning trying to do the simplest things. These guys just dont seem to care - no help, no ability to tell them why their websites dont work. Problem 1. Can't upgrade to Spotify Premium. The clicks through leads to "C...

  • Newbie
  • Help me I have spent all Saturday morning trying to do the simplest things. These guys just dont seem to care - no help, no ability to tell them why their websites dont work.   Problem 1. Ca...
  • Peter__
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Cannot enter card details

I want to try Spotify Premium. I go to https://www.spotify.com/uk/get-spotify/go/freetrial30/ and click to proceed to enter my Visa details yet the page will not load?

  • Casual Listener
  • I want to try Spotify Premium.   I go to https://www.spotify.com/uk/get-spotify/go/freetrial30/ and click to proceed to enter my Visa details yet the page will not load?   &nbs...
  • Lolsville
  • Casual Listener
  • 316 Views
  • 2 replies
  • 1 likes
  • 316 Views
  • 2 replies
  • 1 likes

Can't upgrade to premium - page not found.

I can't get to the payment services page. I keep getting page not found, or sent empty response errors. Are these pages really down? I've tried using Optimum Lightpath, Verizon FIOS and a tethered connection, but can't reach the payment page. WTF?

  • Casual Listener
  • I can't get to the payment services page.  I keep getting page not found, or sent empty response errors.  Are these pages really down?   I've tried using Optimum Lightpath, Verizon...
  • bola
  • Casual Listener
  • 923 Views
  • 10 replies
  • 0 likes
  • 923 Views
  • 10 replies
  • 0 likes

Settings for my playlist - Only for my Facebook users

Hi,Is it possible to create a playlist which is available only for certain people? Or is it possible to remove people who follow my playlist? Thanks

  • Newbie
  • Hi, Is it possible to create a playlist which is available only for certain people? Or is it possible to remove people who follow my playlist?   Thanks
  • Peter__
  • Community Legend
  • 1618 Views
  • 1 replies
  • 0 likes
  • 1618 Views
  • 1 replies
  • 0 likes

Premium User getting immediately kicked off literally as soon as i login with facebook

@Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my music. I have already contacted spotify numerous tim...

  • Regular
  • @Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my m...
  • Peter__
  • Community Legend
  • 1597 Views
  • 8 replies
  • 0 likes
  • 1597 Views
  • 8 replies
  • 0 likes

Please delete all my folders and reset my account

I want to start my Premium subscription from scratch with no playlists. How can I do this? Do I need to cancel my subscription and get a different account? Please help!

  • Casual Listener
  • I want to start my Premium subscription from scratch with no playlists.  How can I do this?  Do I need to cancel my subscription and get a different account?  Please help!
  • Liam
  • Community Legend
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes

Shut up and take my money!

I have two bank accounts. One with everything and one with nothing or not so much in it because when I need some money I just make online transfers between both of them. It happened that I didn't have 9,99 to be billed for Spotify Premium this month....

  • Newbie
  • I have two bank accounts. One with everything and one with nothing or not so much in it because when I need some money I just make online transfers between both of them.    It happened ...
  • Liam
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Can't log in using username or e-mail address, only using 10-digit account number

I'm a Spotify Preium member. When I log in to my Spotify Windows client, I can enter either my e-mail address or my 10-digit account number as the username. However, when trying to log in to the Spotify Community or the Spotify web player, I can only...

  • Gig Goer
  • I'm a Spotify Preium member.   When I log in to my Spotify Windows client, I can enter either my e-mail address or my 10-digit account number as the username. However, when trying to log in ...
  • Stupify
  • Community Legend
  • 1987 Views
  • 1 replies
  • 0 likes
  • 1987 Views
  • 1 replies
  • 0 likes