Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2939 Views
  • 0 replies
  • 8 likes
  • Security
  • 2939 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455605 Views
  • 973 replies
  • 109 likes
  • Account
  • 455605 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202024 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202024 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110276 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110276 Views
  • 72 replies
  • 12 likes

Solved!! My Premium is gone

My premium account is suddenly gone few hours ago and i don't know why.

  • Newbie
  • My premium account is suddenly gone few hours ago and i don't know why.
  • Thedev
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

DELETE MY ACCOUNT

I NEED MY SPOTIFY ACCOUNT DELETED. ASAP

  • Newbie
  • I NEED MY SPOTIFY ACCOUNT DELETED. ASAP
  • Thedev
  • Community Legend
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

[HELP] Is it possible to use a premium account in two different PC's?

Hello I want to buy a premium suscription to Spotify (10€ / month) and I want to know if I can use the account in two different PC's connected to the same router at the same time. Thanks

  • Casual Listener
  • Hello   I want to buy a premium suscription to Spotify (10€ / month) and I want to know if  I can use the account in two different PC's connected to the same router at the same time. ...
  • Thedev
  • Community Legend
  • 346 Views
  • 4 replies
  • 0 likes
  • 346 Views
  • 4 replies
  • 0 likes

Spotify gift card error!

Hello! I bought a gift card for myself today, and want 1 month premium. After I've typed the code and pressed ok, Google Chrome (And Internet Explorer) get an error message that told that I can't get connection on the website. Whats wrong? Problem so...

  • Newbie
  • Hello! I bought a gift card for myself today, and want 1 month premium. After I've typed the code and pressed ok, Google Chrome (And Internet Explorer) get an error message that told that I can't get...
  • Peter__
  • Community Legend
  • 572 Views
  • 10 replies
  • 0 likes
  • 572 Views
  • 10 replies
  • 0 likes

Not receiving Premium after paid for it 5 days ago

Hi, I am Premium User since August last year. I pay for it via SofortDauerauftrag. In January there was a problem with my payment (don't know why everything was fine on my side). After 2 or 3 Days the payment was taken and I got back my premium membe...

  • Newbie
  • Hi,   I am Premium User since August last year. I pay for it via SofortDauerauftrag. In January there was a problem with my payment (don't know why everything was fine on my side). After 2 o...
  • Peter__
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Having trouble understanding what exactly I'm paying you $10 a month for

Yeah... so...my first problem is I've been having trouble with songs playing on your mobile app (it says they are playing and counts down through the songs duration but makes no sound). Also I have troubles with it "connecting to the internet". My se...

  • Casual Listener
  • Yeah... so...my first problem is I've been having trouble with songs playing on your mobile app (it says they are playing and counts down through the songs duration but makes no sound). Also I have t...
  • David
  • Spotify Legend
  • 426 Views
  • 4 replies
  • 0 likes
  • 426 Views
  • 4 replies
  • 0 likes

My email already taken but account not active

As the topic says, my email is taken. When I send to reset it just says the account is not active and it does not work.

  • Casual Listener
  • As the topic says, my email is taken. When I send to reset it just says the account is not active and it does not work.
  • Needsomeheelp
  • Casual Listener
  • 2730 Views
  • 4 replies
  • 0 likes
  • 2730 Views
  • 4 replies
  • 0 likes

free?

I have a question. Can I still use Spotify WITHOUT getting the Premium subscription? I did not click anything for the 30day trial.

  • Newbie
  • I have a question. Can I still use Spotify WITHOUT getting the Premium subscription? I did not click anything for the 30day trial.
  • Peter__
  • Community Legend
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Think I was hacked

Today I opened up Spotify and noticed my 8 playlists were gone and had been replaced with a single playlist that I never created. It appears it was somebody else's playlist that "I" subscribed too. I logged into Spotify.com with my normal user creden...

  • Casual Listener
  • Today I opened up Spotify and noticed my 8 playlists were gone and had been replaced with a single playlist that I never created.  It appears it was somebody else's playlist that "I" subscribed ...
  • Peter__
  • Community Legend
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Solved!! Charged for 30 day free trial

Hi there, I have been charged £9.99 from day one of my 30 day free trial and when I try to fill out an online contact form it lets me fill in the first question on the form and that's it, I can't fill in anymore boxes!!! Anyone else having/had the sa...

  • Casual Listener
  • Hi there, I have been charged £9.99 from day one of my 30 day free trial and when I try to fill out an online contact form it lets me fill in the first question on the form and that's it, I can't f...
  • johnb69
  • Casual Listener
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Question about the unlimited plan.

I'm currently using the premium subscription; however, I may get rid of my cell phone. Be able to listen to it on my cell phone wasn't the reason I bought it, being able to listen to it on my iPad was being able to listen to it on my cellphone was ju...

  • Casual Listener
  •   I'm currently using the premium subscription; however, I may get rid of my cell phone. Be able to listen to it on my cell phone wasn't the reason I bought it, being able to listen to it on m...
  • Peter__
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • Premium
    Unlimited
  • 584 Views
  • 1 replies
  • 0 likes

Bought Premium but i want it back to normal account...how...

I thought that all other devices than IPOD would work as well......but no. So i dont need premium....maybe in future it works in ipod nano and all others like sonys...etc.... HOW I CHANGE ACCOUNT TO NORMAL 5 euros month.....?

  • Newbie
  • I thought that all other devices than IPOD would work as well......but no. So i dont need premium....maybe in future it works in ipod nano and all others like sonys...etc.... HOW I CHANGE ACCOUNT...
  • Liam
  • Community Legend
  • 2317 Views
  • 2 replies
  • 0 likes
  • 2317 Views
  • 2 replies
  • 0 likes

paid for a premium account, but it didn't activate

Hello, I upgraded to a Premium account today, but I still can't access all the songs on my phone and I'm still hearing commercials when I'm on the computer. Can you help? Thanks, Gini

  • Newbie
  • Hello,   I upgraded to a Premium account today, but I still can't access all the songs on my phone and I'm still hearing commercials when I'm on the computer.   Can you help? &nb...
  • Liam
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Premium subscription not working - Mobile Company agreement YOIGO Spain

Hello, I have a free spotify user (esther.fortes) and I recently (half of july) made and agreement with Yoigo (mobile company in Spain) which included 3 months of spotify premium subscription. I activated the subscription in the Yoigo web page, linki...

  • Visitor
  •    Hello, I have a free spotify user (esther.fortes) and I recently (half of july) made and agreement with Yoigo (mobile company in Spain) which included 3 months of spotify premium subsc...
  • Peter__
  • Community Legend
  • 1018 Views
  • 12 replies
  • 0 likes
  • 1018 Views
  • 12 replies
  • 0 likes

Tunewiki editing

When ever I try and edit lyrics for tunewiki i Spotify, it says: Spotify user is not an editor. My Facebook account works for logginf in to spotify.com and tunewiki.com, so I should be able to edit lyrics freely. Why is this happening?

  • Newbie
  • When ever I try and edit lyrics for tunewiki i Spotify, it says: Spotify user is not an editor. My Facebook account works for logginf in to spotify.com and tunewiki.com, so I should be able to&n...
  • SirLouie
  • Casual Listener
  • 3136 Views
  • 6 replies
  • 1 likes
  • 3136 Views
  • 6 replies
  • 1 likes

Solved!! Cannot log in with facebook account

Hello! Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong. But I am able to connect to the Spotify website, and to Facebook. I already tried r...

  • Visitor
  • Hello!   Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong.    But ...
  • marathoner09
  • Casual Listener
  • 1273 Views
  • 4 replies
  • 0 likes
  • 1273 Views
  • 4 replies
  • 0 likes

Premium account can't go online and keeps logging out

Hi, I've got a problem using Spotify on my windows phone (Lumia 800). It seems I've got two separate accounts, one with my old spotify login information and one with FB username and password. The latter one doesn't recognize my playlists. The old one...

  • Regular
  • Hi, I've got a problem using Spotify on my windows phone (Lumia 800). It seems I've got two separate accounts, one with my old spotify login information and one with FB username and password. The l...
  • Richard
  • Community Legend
  • 637 Views
  • 9 replies
  • 1 likes
  • 637 Views
  • 9 replies
  • 1 likes

cannot connect to spotify on my ipad

Every time i try to log in to spotify on my new ipad i click on connect via facebook and it asks me to enter my password and email and when i do it tells me it cannot merge with my spotify account. I dont have this problem when on my laptop or on my ...

  • Newbie
  • Every time i try to log in to spotify on my new ipad i click on connect via facebook and it asks me to enter my password and email and when i do it tells me it cannot merge with my spotify account. I...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes