Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have recently purchased Spotify premium and recieved my reciept and everything, but every time I try and listen to my playlists either offline or on my phone it shows an error message. On my computer it tells me that their is an issue with the serv...
Will I immediately lose access to the premium features? Or will they stay until the end of the period that I have already paid for? I need to cancel my membership while I change banks to avoid payent issues, but I don't want to lose access to spotify...
I signed up for the free trial and put in my credit card information. It said I would be bill 0.00 on Jan 3rd. I then set my billing cycle to Monthly and now it says I will be billed 9.99 on Jan 3rd 2013. Where did my free month go? Is there any way ...
Hi! I lost all my music 30.12.12. Im not sure how or when it happened but its annoying.. Could it have anything do to with me upgrading the spotify app on my iphone? I really hope you guys can help me. I had a lot of playlist I don't know the correct...
Hi, I cancelled my free Premium service a few weeks ago before going home for holidays to get it done early, before I forgot about this. However, today I was charged 9.99 for another month even though I know I cancelled (otherwise I wouldn't complain...
I subscribed to premium but when I search music it will not let me stream on demand. It says I'm not a premium member but I am. What do I do to fix?
can you reset my acciount i have a folder i can't delete.
I've contacted Spotify through this forum, and through direct email, and still can't get resolution. I disconnected my Spotify temporarily, only to experience the usual problem of lost Premium account and playlists. When someone from Cambridge finall...
Hi everybody happy new year I just wanted to know if I use the free 30 days testversion i receive the premium version automatically but if i want only need the other version ( the cheaper one ^^) how can I downgrad spotify? Is this possible? and how ...
Hello there I am currently trailing your service on my iPad with your30 day trial. I have always used iTunes but before I subscribe to your service I have a question. If in a years time I can no longer afford to subscribe would I no longer be able to...
Will spotify accept visa debit cards? It declines my card on several attempts
Hi,I have been a loyal user for two years now. When i log out of spotify on my iphone and log back in, my music disapears and it tells me I am not a premium member. I was charged on 12/24 and again today when trying to reactivate my account. I am so ...
Been charged twice and i only wanted 1 month please refund the other month asap!
Hi, I have now been charged 9.99$ twice for the one account. Once on december 24th and again today while trying to reactivate my account. I login to your app, and it still says i am under the free version. Firstly, I love your app but would like a re...
When attempting to upgrade my account to Unlimited, the site incorrecly subscribed me to Premium. I had expired payment information at the time (which I then fixed), so I thought this might have been the cause (although now I'm not so sure). I then c...
I've noticed that Spotify occaisionally stops playing randomly in the middle of a track despite the play button being active. This has happened quite a few times and is quite annoying, so does anyone know of this issue or how to fix it?
Is Spotify going to remain so that individual downloads cannot be purchased indefinitely or is this temporary?
Hi, The release 'Bungalow' with UPC 0885014223528 has acicidentally been deleted from Spotify as I had initiated a take down process of another EP called 'Bungalow' released on Route Note with UPC 5051813361579. As you see, the two UPCs are different...
Hi, I can't download music to make it accessible offline. I upgraded my subscription to get music for a party tonight. Now I can't download the music. That sucks! I tried the logout-login-workaround and followed theguide for a clean reinstallation. N...
Hi, could a moderator please recover a playlist I accidentally deleted called "Indie" and my username is "furcoff" Thankyou it's took my a long time to build up this playlist and would be much appreciated if it was restored.