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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292648 Views

529 replies

34 likes

Account
Free
  • 292648 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13709 Views

6 replies

11 likes

Security
  • 13709 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541620 Views

990 replies

115 likes

Account
  • 541620 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129710 Views

74 replies

12 likes

Account
Login
Premium
  • 129710 Views
  • 74 replies
  • 12 likes

I have a UK Premium Subscription... Will it work in Canada?

Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travelling for four months.

Casual Listener

Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travell...

bluemonkeyape

Casual Listener

1095 Views

2 replies

0 likes

  • 1095 Views
  • 2 replies
  • 0 likes

Solved!! Account Confusion Question

Hi there - I've been a premium user for the past few months with auto pay via CC set up. Yesterday, while trying to turn off Facebook displaying what I play on Spotify, I believe I clicked something along the lines of 'remove Facebook sync', or somet...

Casual Listener

Hi there -   I've been a premium user for the past few months with auto pay via CC set up.   Yesterday, while trying to turn off Facebook displaying what I play on Spotify, I believ...

OMS211

Casual Listener

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Everthing seems ok -but cannot play music!?

Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens when I click on whatever music. Ive tried to login out/in, do...

Newbie

  Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens w...

meahtenoha

Spotify

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Country Selection

Hi, i created a Account via my Facebook Account while i was in Spain (vacations). So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a german ip,but i'm in germany. Can someone help me?

Newbie

Hi, i created a Account via my Facebook Account while i was in Spain (vacations) . So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a ger...

meahtenoha

Spotify

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Logging in to my spoitfy account but its my friends name

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and my profile pitcure its by friends and its all of her...

Newbie

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and...

meahtenoha

Spotify

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Can't upgrade from unlimited to Premium

Hi, I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card. However, when entering the card pin, I chose 2 months of spotify unlimited, instead of 1 month of Spotify Premium. I want to use my IPAD for Spoti...

Regular

Hi,   I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card.   However, when entering the card pin, I chose 2 months of spotify unlimite...

j0lssoni

Casual Listener

3227 Views

20 replies

0 likes

  • 3227 Views
  • 20 replies
  • 0 likes

Getting e-mails from another Spotify account!

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is.

Newbie

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is. 

737 Views

0 replies

0 likes

  • 737 Views
  • 0 replies
  • 0 likes

Commercials getting out of hand.

I just say through 4 commercials in a row. Then spotify played one song then I got 2 more commercials, then a song, then two more commercials. I know that I am not paying for spotify but really?? I would like to hear more music than commercials somet...

Visitor

I just say through 4 commercials in a row. Then spotify played one song then I got 2 more commercials, then a song, then two more commercials. I know that I am not paying for spotify but really?? I w...

MultipleGnat

Roadie

1129 Views

2 replies

0 likes

  • 1129 Views
  • 2 replies
  • 0 likes

Not downloading the purchased track

Hi. The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the last four times I've clicked on the purchased button again, belie...

Casual Listener

Hi.   The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the las...

jokkajervi

Casual Listener

418 Views

3 replies

0 likes

  • 418 Views
  • 3 replies
  • 0 likes

Regelmäßig Monatliche Probleme - Zahlung wird nicht registriert!!!

ich weiß langsam echt nicht mehr was ich mit euch machen soll. ich zahle regelmäßig per Dauerüberweisung mein spotify Beitrag in Höhe von 9,99 €. Beim letzten mal gab es einen Fehler und mir wurde versprochen ich bekäme einen gratis Gutschein für ein...

Casual Listener

ich weiß langsam echt nicht mehr was ich mit euch machen soll. ich zahle regelmäßig per Dauerüberweisung mein spotify Beitrag in Höhe von 9,99 €.  Beim letzten mal gab es einen Fehler und mi...

Phoenix-CGN

Casual Listener

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

"Playlists Created" section on Facebook Timeline

I saw a "playlists created" box on my facebook timeline - once, for like 10 mins - and then it was completely gone. How do I get it back? Also, just one random playlist out of a dozen or so I have published was featured in that box - how do I get the...

Roadie

I saw a "playlists created" box on my facebook timeline - once, for like 10 mins - and then it was completely gone. How do I get it back? Also, just one random playlist out of a dozen or so I have pu...

GreenOnions

Roadie

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Why can't I sign up for a new account?

I first signed up in the UK, now I am living in the US and want to listen to Spotify for free, but I cannot get past the screen where I have to pay for a premium subscription (in pounds). I'd be happy to sign up for a new US based account, but since ...

Newbie

I first signed up in the UK, now I am living in the US and want to listen to Spotify for free, but I cannot get past the screen where I have to pay for a premium subscription (in pounds).  I'd b...

Sam

Spotify

5219 Views

2 replies

0 likes

  • 5219 Views
  • 2 replies
  • 0 likes

Account issue

So I opened my Spotify App on my Android phone and it has the Spotify Header but the page is blank and the menu is blank. i opened the app on my desktop and it crashed a few times and then wanted to run me through the tutorial. I lost all my playlist...

Newbie

So I opened my Spotify App on my Android phone and it has the Spotify Header but the page is blank and the menu is blank.  i opened the app on my desktop and it crashed a few times and then want...

Sam

Spotify

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Price in Australia

Why do you not show the subscription price when asked to join for the 30 day premium trial? I would have signed on but not if I'm not made aware of the price upfront! What is the subscription price?

Newbie

Why do you not show the subscription price when asked to join for the 30 day premium trial? I would have signed on but not if I'm not made aware of the price upfront! What is the subscription price?

MattSuda

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

I disconnected from facebook...

I disconnected from facebook, spotify logged me out and I logged back in and all my apps / starred music was gone. How do I get them back?

Newbie

I disconnected from facebook, spotify logged me out and I logged back in and all my apps / starred music was gone. How do I get them back?

194 Views

0 replies

0 likes

  • 194 Views
  • 0 replies
  • 0 likes

Offline Sync not working

Tried it on my desktop and on my Iphone (hava a premium account) . None is working (desktop reporting a problem with Spotify server). Anyone else having this problem?

Casual Listener

Tried it on my desktop and on my Iphone (hava a premium account) . None is working (desktop reporting a problem with Spotify server). Anyone else having this problem?

Liam

Community Legend

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

tomt på kontot

hadde missat fixa in pengar till kontot men det är nu fixat hur F.. blir jag premium igen lite svårt när man inte är 100 på det engelska språket

Newbie

hadde missat fixa in pengar till kontot men det är nu fixat hur F.. blir jag premium igen lite svårt när man inte är 100 på det engelska språket

neo-x

Community Legend

367 Views

2 replies

0 likes

  • 367 Views
  • 2 replies
  • 0 likes

Please Help - Sound Check?

Help! Does Spotify have anything like Sound Check on iTunes that will level out the music

Casual Listener

Help! Does Spotify have anything like Sound Check on iTunes that will level out the music

Jaggedrock

Newbie

3966 Views

2 replies

0 likes

  • 3966 Views
  • 2 replies
  • 0 likes

Need a spotify username

Hey Spotifyusers! I've a problem. Recently I bought a Logitech G15 keyboard and it's really nice with his little screen. So I searched for apps on the internet and I found a Spotify app for it. So i thought awesome! and downloaded it right away. I wa...

Newbie

Hey Spotifyusers!   I've a problem. Recently I bought a Logitech G15 keyboard and it's really nice with his little screen. So I searched for apps on the internet and I found a Spotify app ...

neo-x

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Music purchase

I bought an album from Spotify for the first time on 27 July just before going on holiday. I see on my credit card bill that I was charged separately for £4.60 twice. I've now checked my email which confirms that I was charged separately under two di...

Casual Listener

I bought an album from Spotify for the first time on 27 July just before going on holiday. I see on my credit card bill that I was charged separately for £4.60 twice. I've now checked my email which ...

neo-x

Community Legend

693 Views

6 replies

0 likes

  • 693 Views
  • 6 replies
  • 0 likes