can't acces my account on any device.

drmode · 2017-08-04

Hey guys, I'm quite disappointed today because after almost 3 years of being a premium user I've lost all my playlist and songs. When I try to log in the process stops and a signs that says "enjoying your trip? Tell us more abroad apotify.com" appears I'll attach the pic.. thanks in advance.

Cheers

Maria_B · 2017-08-08

Hey @drmode!

Welcome to the Spotify Community.

If you have a Free account, you can only use Spotify abroad for 14 days at a time. In this case, you need to reconnect to Spotify in the country you signed up in or change your country settings from here. To do so, just follow these steps.

Let us know how it goes.

Maria_BModerator

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