cancel my subscription via Facebook-Login: password not accepted

[paradonym]

Hi,

I want to cancel my subscription for Spotify Premium because I don't want to pay automatically for month where I can't listen so much...

The problem is at the password-field... I have to login with Facebook to use Spotify, but that password isn't accepted at the "cancel subscription" page...

I already contacted the (german?) support... (362862) - But they didn't answer to my mail for about 1 week, so I have to make it public with this post...

Can anyone help me???

[Richard · Accepted solution]

Hey paradonym, sorry for the delay in responding to your case. I'll make sure an German advisor gets back to you on this as soon possible.

[paradonym · Accepted solution]

Okay, thanks for the advise... I only wanted to make sure to cancel the subscription before it's automatically expanded... It's solved now... a new installed Firefox has solved the problem (I'm using Chrome for every-day-browsing)

There must still be a problem in displaying the Facebook-Button to cancel the subscription in Google Chrome (version 18[beta], and standard-version)... In Firefox there was no "Enter Facebook-Password"-field... The button for Firefox has redirected me directly to facebook.com where I could login and cancel my subscription...

Now I can wait until a prepaid-payment-option is here or Spotify-Gift-Cards are sold in german supermarkets... 😄 thanks...