change address

[pldvries]

Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?? Or...what can you do. Thx

[Joan]

Hi @pldvries,

Thanks for reaching out. What's the exact error you get? If it says the user is trying to join from a different country, then one of your accounts has the wrong country set. This needs to be the same across all accounts and the address in the Family plan in order for the invites to work. Check your respective account pages and then, if necessary, update the countries as shown here. If the error is different, consider trying to accept the invite in an incognito window, in a different network and on different devices.

Hope this helps.