Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I recently received an email saying I had registered for premium for 2 months. It looks like a legit user from Stockholm who has registered a credit card to pay in Canadian dollars. I dont wish to use Spotify and want this account deleted. How do I g...
So i recently upgraded to Spotify Family so my Wife and I can listen simultaneously.We both have smartphones and love the "Play on other Device" feature to remotely control our PCs. Our problem is that we have one shared PC in our living room with go...
PlanSpotify app listen on WiFiUS Device(iPhone 6s, ) None of the questions really seem to be answering my question although a lot of them sound similar or just past what my issue is. I downloaded the Spotify app, it was free, and I can listen to my s...
I channel Spotify though one laptop, and I have never channeled Spotify through any other means. And yet each time I sign in to Spotify I receive an email stating "New login to Spotify. We noticed you logged in from a new device. If this was you, the...
I have an account under the name PIFDO1 or Pif Da Odd One and would like to connect it to my new single as KECH22 is this possible or should I create a new artist profile?
I want to share my duo account with my daughter but don't want her exposed to explicit lyrics, is this possible
Even though, I logged of all devices, I can't download any music on my android smartphone and my windows laptop. The program shows me, that I've reached the maximum numbers of devices, which can use the download.
I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account. I have tried logging back in, double checked that ...
I timed the music after the commercials that say 30 minutes of ad free music and all that I got was 16 minutes, does anyone else realize this, I want to complain to Spotify but don't know how
Hi I deleted my old gmail account which was linked to my spotify account. I had a playlist with over 1000 songs and I was hoping there might be a chance I could recover the playlist from that account? I have the email address that was attached to the...
I have always logged into Spotify using the "log in with facebook" option. I recently got a new phone, and tried to do this, and it doesn't work. I tried to use the reset my password option, using the same email address that the facebook account uses...
PlanFreeCountryColombiaDevicePC & Samsung A30Operating SystemWindows 10, but I use Spotify on Google ChromeMy Question or IssueI can not use my account with this e-mail: **bleep**. When I try to change my password, it says that an account with that e...
I am a plan member but recently in my I phone my spotify switch to the administrator account as if I am the administrator. I can see and listen the administrator activity. In fact, I am writing through her account (my daughter account). In my compute...
Without losing my library?
PlanFreeCountryUSADeviceiPhone 11Operating SystemiOS 15 My Question or IssueI'm trying to upgrade to spotify premium but it keeps saying my address is invalid. I've already tried my billing address and that wasnt valid either.
My Question or IssueHow do I set up a premium Spotify account in Spain if I don't have a Spanish bank account?
I think someone is in my profile and I received email about unsucsesful payment but in strange language
I now can't login to my app because the initial set up email goes to an address with co.uk instead of .com
I New help!!!!
I want to chat in spanish