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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83446 Views

29 replies

0 likes

  • 83446 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104508 Views

10 replies

3 likes

Account
Login
  • 104508 Views
  • 10 replies
  • 3 likes

Not updating renewed premium. Can’t pass the “downgrade” sign

PlanFree/PremiumCountryUsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Previous payment was declined so I updated and renewed. All updated except when logging in...

Visitor

Plan Free/Premium Country Us Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...

Maxim

Spotify Star

375 Views

1 replies

0 likes

Account
  • 375 Views
  • 1 replies
  • 0 likes

Playlist randomly disappeared from acct

PlanFree/PremiumCountryUSADeviceiPhone 14 PlusOperating SystemiOS 16.5 My Question or Issue My daughter's playlist randomly disappeared from her acct. She did not delete or remove the Playlist. This happened after resetting her password via the Spoti...

Visitor

  Plan Free/Premium Country USA Device iPhone 14 Plus Operating System iOS 16.5   My Question or Issue   My daughter's playlist randomly disappeared from her acct. She did ...

Maxim

Spotify Star

263 Views

1 replies

0 likes

Other
  • 263 Views
  • 1 replies
  • 0 likes

My partner unable to verify address for duo plan

My partner unable to verify address for duo plan. Each time she enters address it is stating wrong address

Visitor

My partner unable to verify address for duo plan. Each time she enters address it is stating wrong address

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

The current plan is shown as Spotify Free but I am in a Premium Family Plan

How do I change the current plan to show it as a family plan. I have tried uninstalling / re installing the app and clearing the cache without success

Newbie

How do I change the current plan to show it as a family plan. I have tried uninstalling / re installing the app and clearing the cache without success

Billy-J

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Family Plan

I upgrades my plan to family plan. I added all 3 of my family members. 2 have no adds and 1 still has adds. We have tried taking him off and re-accepting the invitation. Does not seem to be working. What can I do?Thanks!!

Visitor

I upgrades my plan to family plan.  I added all 3 of my family members.  2 have no adds and 1 still has adds.  We have tried taking him off and re-accepting the invitation.  Does ...

Maxim

Spotify Star

220 Views

1 replies

0 likes

Account
Premium
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution ‘There was a problem’

When trying to switch to a duo account form a family plan it just says there was an issue try again and nothing works. What am i supposed to do? I confirmed it’s the correct address.

Visitor

When trying to switch to a duo account form a family plan it just says there was an issue try again and nothing works. What am i supposed to do? I confirmed it’s the correct address.

Maxim

Spotify Star

342 Views

1 replies

0 likes

Account
Premium
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

music

I want to know how do i copy my url to put on my youtube channel? if someone knows let me know.

Visitor

I want to know how do i copy my url to put on my youtube channel? if someone knows let me know.

Billy-J

Spotify Star

229 Views

1 replies

0 likes

Free
  • 229 Views
  • 1 replies
  • 0 likes

I don't have an actual login password for whatever reason or logged in w fb

I've been dealing with this problem for quite a while where I don't have a facebook account connected, signed up via gmail but for whatever reason, my account has no username and the password always has to be changed for whenever I log in, for some r...

Visitor

I've been dealing with this problem for quite a while where I don't have a facebook account connected, signed up via gmail but for whatever reason, my account has no username and the password always ...

Billy-J

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed my country but the language of my settings and the payment options still remain the spain

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was in spain for a few months on Erasmus, and I upgraded to premium individual while there....

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was i...

Eni

Moderator

700 Views

2 replies

0 likes

Account
Premium
Subscription
  • 700 Views
  • 2 replies
  • 0 likes

Deleted account from 3 years ago still visible

I'm wondering why i can still see my previous account i had deleted back in 2019. I received an email before from spotify confirming the deletion but it is still searchable, visible, and has active playlists. I tried logging in but it won't let me ev...

Newbie

I'm wondering why i can still see my previous account i had deleted back in 2019. I received an email before from spotify confirming the deletion but it is still searchable, visible, and has active p...

Maxim

Spotify Star

311 Views

1 replies

0 likes

Account
  • 311 Views
  • 1 replies
  • 0 likes

I cannot change payment method from Ireland to Australia

I have tried to change my payment method from an Irish Debit Card to Australian debit card. When I enter the details and click change country to Australia, I get the message - Sorry, you are not eligible for that plan. Here are some other ways to get...

Visitor

I have tried to change my payment method from an Irish Debit Card to Australian debit card. When I enter the details and click change country to Australia, I get the message - Sorry, you are not elig...

Billy-J

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Moving from Premium Individual to Duo

PlanIndividual PremiumCountryCanadaDeviceGalaxy S20's & SONOSOperating System My Question or IssueFirst off sorry if this has already been covered, it's a difficult question subject to ask and I've tried many versions in the search with no luck. Curr...

Visitor

Plan Individual Premium Country Canada Device Galaxy S20's & SONOS Operating System   My Question or Issue First off sorry if this has already been covered, it's a difficult questio...

Maxim

Spotify Star

387 Views

1 replies

0 likes

Premium
  • 387 Views
  • 1 replies
  • 0 likes

Email on Premium Account Disabled

PlanFree/PremiumCountryUnited States, AZMy Question or IssueI have Spotify Premium with a school email that has not been disabled. I forgot my login password, and now I cant access my premium account anywhere else, but on my phone. Can someone, prefe...

Newbie

  Plan Free/Premium Country United States, AZ My Question or Issue I have Spotify Premium with a school email that has not been disabled. I forgot my login password, and now I cant access ...

Maxim

Spotify Star

505 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 505 Views
  • 1 replies
  • 0 likes

Account was created and exists but cannot be logged into

I made an account in hopes that i could use it as an artist profile. I used our artist email and password and i believe the account worked fine. Now when i go to log in it says my email in combination with any password i try is invalid. I go to reset...

Casual Listener

I made an account in hopes that i could use it as an artist profile. I used our artist email and password and i believe the account worked fine. Now when i go to log in it says my email in combinatio...

Xaza

Casual Listener

556 Views

1 replies

0 likes

Account
Login
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple users at once?

I have a premium duo account with my daughter. Why can’t I listen on my AirPods at work and her listen at home at the same time? EVERYTIME I am listening and she gets on to stream it disconnects me. Then in order for me to listen I have to disconnect...

Visitor

I have a premium duo account with my daughter. Why can’t I listen on my AirPods at work and her listen at home at the same time? EVERYTIME I am listening and she gets on to stream it disconnects me. ...

Lyubka

Moderator

4210 Views

1 replies

0 likes

  • 4210 Views
  • 1 replies
  • 0 likes

Quato tempo demora para fazer upgrade da conta?

Paguei o boleto de 49 reais faz 3 dias e ate agora minba conta esta como free. Sera q aconteceu algo de errado ou demora assim msm, pq da primeira vez n me lembro de ter demorado tanto.

Newbie

Paguei o boleto de 49 reais faz 3 dias e ate agora minba conta esta como free. Sera q aconteceu algo de errado ou demora assim msm, pq da primeira vez n me lembro de ter demorado tanto.

Bittencourt

Spotify Star

788 Views

3 replies

0 likes

  • 788 Views
  • 3 replies
  • 0 likes

Can't login because I close my Facebook account!

Hello friends. I sign up with my Facebook account, but I deleted my account around 8 months ago. So I have not access to it. I have no idea how to log in or recover it and I have a DUO subscription in which I am the manager of it. I don't know how to...

Newbie

Hello friends. I sign up with my Facebook account, but I deleted my account around 8 months ago. So I have not access to it. I have no idea how to log in or recover it and I have a DUO subscription i...

Maxim

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution 续费后账户重置问题

我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas 

Casual Listener

我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas  

Eni

Moderator

1492 Views

5 replies

0 likes

Account
  • 1492 Views
  • 5 replies
  • 0 likes

[Bug/Hack] same song keeps interrupting my music

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he said he “secured” my account. Even after that this on...

Visitor

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he sa...

OnlyBunnie

Visitor

1680 Views

2 replies

6 likes

Security
  • 1680 Views
  • 2 replies
  • 6 likes

How do I remove my credit card information?

I've just cancelled my premium subsciption and want to delete my credit card info. I've searched everywhere and couldn't find an option to do it. It seems like Spotify does not let you do it, and it's just horrible service!

Newbie

I've just cancelled my premium subsciption and want to delete my credit card info. I've searched everywhere and couldn't find an option to do it. It seems like Spotify does not let you do it, and i...

nialldcrowley

Visitor

15154 Views

4 replies

0 likes

Account
Subscription
  • 15154 Views
  • 4 replies
  • 0 likes