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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078900 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078900 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49704 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49704 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146035 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146035 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Account hacked

Plan:PremiumCountry: U.S. Device(iPhone 8, Macbook Pro late 2019) Someone keeps on hacking onto my account. I already tried signing out of all my accounts and changing my password. The person just hacked my account again.

  • Visitor
  • Plan: Premium Country:  U.S.   Device (iPhone 8,  Macbook Pro late 2019)   Someone keeps on hacking onto my account. I already tried signing out of all my accounts and cha...
  • Petya
  • Community Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • Account
  • 268 Views
  • 2 replies
  • 0 likes

Please provide help

PlanFree/PremiumCountryThe Netherlands Device(iPhone 11 Pro)Operating System(iOS 13.3.) My Question or Issue Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

  • Casual Listener
  • Plan Free/Premium Country The Netherlands   Device (iPhone 11 Pro) Operating System (iOS 13.3.)   My Question or Issue   Money has been debited from the bank account but no...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 323 Views
  • 1 replies
  • 0 likes

Account changed from Premium to Free

I have been paying for premium subscription for years and paid the other day, today Spotify has booted me out of premium. Can you please arrange to reinstate my premium account.Thanks

  • Not applicable
  • I have been paying for premium subscription for years and paid the other day, today Spotify has booted me out of premium. Can you please arrange to reinstate my premium account. Thanks
  • TreyAnastasio
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • Premium
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account changed suddenly to free, paid for premium

PlanPremiumCountryNetherlandDeviceSamsungOperating SystemAndroid My Question or IssueThis morning my account suddenly changed to free.. even I paid 4 days ago and I have the account for several years. Please help me! I want my premium account back.

  • Casual Listener
  • Plan Premium Country Netherland Device Samsung Operating System Android   My Question or Issue This morning my account suddenly changed to free.. even I paid 4 days ago and I have the...
  • Petya
  • Community Legend
  • 1003 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1003 Views
  • 2 replies
  • 0 likes

Spotify suddenly stop playing??

Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??

  • Casual Listener
  • Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Retrieve client assistance chat transcript

My Question or IssueHello everybody!I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email. Can I retrieve it somehow? Thanks a lot in advance!

  • Visitor
  • My Question or Issue Hello everybody! I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email.  Can I retrieve it somehow?&n...
  • Billy-J
  • Spotify Star
  • 752 Views
  • 1 replies
  • 0 likes
  • Other
  • 752 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account got hacked, they haven’t changed anything so that im unable to access it, its more...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My acco...
  • Emilia_8
  • Spotify Star
  • 741 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Security
  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Email has Changed

I originally made my Spotify account through Facebook, but recently changed my Facebook email. A while back I also created a new account on Spotify with the email address that is my current Facebook email, which was before I changed my Facebook email...

  • Visitor
  • I originally made my Spotify account through Facebook, but recently changed my Facebook email. A while back I also created a new account on Spotify with the email address that is my current Facebook ...
  • Petya
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Cant DC from Facebook

PlanPremiumCountryAUDeviceiPhone 8 and WindowsOperating SystemiOS 13 And WindowsMy Question or IssueI have disconected my facebook and spotify but they still act as if they are connnected. My profile on spotify still takes the name and picture of my ...

  • Visitor
  •   Plan Premium Country AU Device iPhone 8 and Windows Operating System iOS 13 And Windows My Question or Issue I have disconected my facebook and spotify but they still act as if they ...
  • OneByBoo
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium during internship abroad

PlanFree/PremiumCountryGermany (currently Japan)DeviceSamsung Galaxy S7My Question or IssueDear community, after moving to japan for my internship (lasts 6 months and afterwards I am going back to germany) my premium student account got canceled from...

  • Casual Listener
  • Plan Free/Premium Country Germany (currently Japan) Device Samsung Galaxy S7 My Question or Issue Dear community,   after moving to japan for my internship (lasts 6 months and afterward...
  • Guido
  • Spotify Legend
  • 947 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 947 Views
  • 4 replies
  • 0 likes

Solved!! Having trouble adding family member on my premium account

I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheless, now that I have upgraded to Premium Family and s...

  • Regular
  • I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheles...
  • Jane_Solovyov
  • Regular
  • 1185 Views
  • 4 replies
  • 0 likes
  • Account
  • 1185 Views
  • 4 replies
  • 0 likes

Change Username

So, I wanted to change my username but I noticed that it isnt possible.But then I found the Website: https://support.spotify.com/de/account_payment_help/account_help/change-my-username/There it says that you can change it to a custom displayed name, ...

  • Regular
  • So, I wanted to change my username but I noticed that it isnt possible. But then I found the Website: https://support.spotify.com/de/account_payment_help/account_help/change-my-username/ There it s...
  • Emilia_8
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Everything is lost after Facebook resiliation

Hello everyone, and many thanks in advance for your help ! I have cancelled my Facebook account which was my way of connecting to Spotify.As everything is well thought, I simply had to follow the process proposed by Spotify in order to renew my passw...

  • Casual Listener
  • Hello everyone, and many thanks in advance for your help !   I have cancelled my Facebook account which was my way of connecting to Spotify. As everything is well thought, I simply had to fol...
  • Petya
  • Community Legend
  • 439 Views
  • 5 replies
  • 0 likes
  • Account
  • 439 Views
  • 5 replies
  • 0 likes

Account Highjacked

PlanPremiumCountryItaly Device(iPhone Operating System(iOS 10, Android) My Question or Issueit seems my account has been highjacked. I keep seeing music which I never listened and playlists that I didn't create.They even changed my plan from Spotify ...

  • Visitor
  • Plan Premium Country Italy    Device (iPhone 😎 Operating System (iOS 10, Android)   My Question or Issue it seems my account has been highjacked. I keep seeing music whic...
  • Luan
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 459 Views
  • 1 replies
  • 0 likes

Familypremium - how to change the account when the subscriber has died?

Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away?

  • Visitor
  • Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away?   
  • Emilia_8
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account connects to fake accounts?

Free/Premium: PremiumCountry: GermanyDevice: All Hi there, on January 14th something strange happened on my Spotify account: Every few minutes the music play stopped because a different device overtook. Everytime it was an iPhone from a female. But e...

Bildschirmfoto 2020-01-14 um 17.18.58.png Bildschirmfoto 2020-01-14 um 17.11.54.png Bildschirmfoto 2020-01-14 um 17.29.39.png
  • Newbie
  • Free/Premium: Premium Country: Germany Device: All   Hi there, on January 14th something strange happened on my Spotify account: Every few minutes the music play stopped because a different ...
  • Zman5
  • Visitor
  • 4046 Views
  • 13 replies
  • 1 likes
  • Account
    Other
  • 4046 Views
  • 13 replies
  • 1 likes

Billed 2 times, impossible to change username + avatar

[snip - Community Moderator edit] Hello. You charged me 2 times. Impossible for me to change that weird username. Impossible also for me to change avatar. Email address confirmed. Thanks for the help, Yan

  • Visitor
  • [snip - Community Moderator edit]   Hello. You charged me 2 times. Impossible for me to change that weird username. Impossible also for me to change avatar. Email address confirmed.  ...
  • Luan
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched phones and got strange user name + LOST my playlists

I switched phones (Android) and when I installed Spotify in the new device I saw that my user name was letters and numbers AND all my playlists are gone. I checked on my old device again, but it is the same, no playlists. I am registered as a "family...

  • Visitor
  • I switched phones (Android) and when I installed Spotify in the new device I saw that my user name was letters and numbers AND all my playlists are gone.  I checked on my old device again, but ...
  • Katerina
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious Activity (ongoing for half a year now)

PlanPremiumCountryCanadaDevice(iPhone 6S, Macbook Pro 2013) My Question or IssueHi! I have been experiencing suspicious activities for a while now. I've tried changing my passwords, logging out from all devices, but nothing worked. What happens is th...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 6S, Macbook Pro 2013)   My Question or Issue Hi! I have been experiencing suspicious activities for a while now. I've tried changing my passwor...
  • Mario
  • Moderator
  • 561 Views
  • 2 replies
  • 1 likes
  • Account
  • 561 Views
  • 2 replies
  • 1 likes