Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407125 Views
  • 959 replies
  • 107 likes
  • Account
  • 407125 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176678 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176678 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100138 Views
  • 68 replies
  • 10 likes

Superuser Contribution I want my premium back

PlanPremiumCountryPhilippinesDeviceHuaweiOperating SystemAndroid My Question or IssueI have been trhing to pay for premium in months having customer service didn't work I need help. I have the right amount and been paying the right way but it does no...

  • Casual Listener
  • Plan Premium Country Philippines Device Huawei Operating System Android   My Question or Issue I have been trhing to pay for premium in months having customer service didn't work I ne...
  • Niki07
  • Casual Listener
  • 284 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 284 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Voucher

Hey, I've been given a spotify year's premium from The Times but I'm already a paying subscriber. To redeem the voucher do I first need to downgrade, or can I just redeem the offer? Thanks

  • Regular
  • Hey,   I've been given a spotify year's premium from The Times but I'm already a paying subscriber. To redeem the voucher do I first need to downgrade, or can I just redeem the offer? &nbs...
  • Kiril
  • Moderator
  • 1358 Views
  • 4 replies
  • 0 likes
  • 1358 Views
  • 4 replies
  • 0 likes

Superuser Contribution Name of currently-playing playlist disappear on the top of the playing page

I don’t know if it’s due to some A/B test or something. The name of the playlist that is currently playing disappear on the top of the playing page (above the album cover). I found that a small amount of people have the same issue. I have had this is...

  • Newbie
  • I don’t know if it’s due to some A/B test or something. The name of the playlist that is currently playing disappear on the top of the playing page (above the album cover).   I found that a sm...
  • OscarDC
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Country/Region is Changing My Plan

PlanStudentCountryCanadaDeviceLenovo Yoga 6Operating SystemWindows 10 My Question or IssueI am currently on a Student Premium Plan in Canada, but I want to switch my payment method to United States credit card. When I try to change the region, I auto...

  • Visitor
  • Plan Student Country Canada Device Lenovo Yoga 6 Operating System Windows 10   My Question or Issue I am currently on a Student Premium Plan in Canada, but I want to switch my payment ...
  • Vasil
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution account is not working on my phone

hello i have an account on my laptop, i just want to use my spotify on my phone also..but it’s not working on my phone that i have primium,it’s just working like that i don’t have primiumthank you pooyan

  • Visitor
  • hello  i have an account on my laptop, i just want to use my spotify on my phone also.. but it’s not working on my phone that i have primium,it’s just working like that i don’t have primium t...
  • OscarDC
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the country

Plan Free/Premium Country ??? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Sistema operativoWindows 10 My Question or Issue Hi, like 2 days ago i have an issue when i opened up the app in my pc (windows 10) says that im not in the count...

  • Casual Listener
  • Plan Free/Premium Country ??? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Sistema operativo Windows 10   My Question or Issue Hi, like 2 days ago i have an issu...
  • Dian
  • Spotify Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • Account
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution NO ME DEJA OBTENER PREMIUN

cuando quiero pagar el plan de estudiantes no me deja porque dice que ya aproveche esa oferta y no la he utilizado nunca y aun asi no me deja obtener premiun de ninguna otra maneraPlanFree/PremiumCountry mexico Devicesamnsung a52Operating SystemAndro...

  • Visitor
  • cuando quiero pagar el plan de estudiantes no me deja porque dice que ya aproveche esa oferta y no la he utilizado nunca y aun asi no me deja obtener premiun de ninguna otra manera Plan Free/Premiu...
  • AlejaR
  • Moderator
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 227 Views
  • 3 replies
  • 0 likes

My Spotify Profile got follow botted.

My Question or IssueI just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture, and they only follow me. Is there any way that I ca...

  • Casual Listener
  • My Question or Issue I just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture...
  • RiftSTW
  • Casual Listener
  • 1662 Views
  • 2 replies
  • 0 likes
  • Account
  • 1662 Views
  • 2 replies
  • 0 likes

change family into duo

I want to change my family account into duo account. Will I loose my listst if I change this? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I want to change my family account into duo account. Will I loose my listst if I change this?   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify won't play without WiFi even though I have premium and playlists downloaded.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 9418 Views
  • 7 replies
  • 0 likes
  • Account
  • 9418 Views
  • 7 replies
  • 0 likes

Superuser Contribution How to connect gmail or other media as login methods

Hello everyone, I am starting to get a bit tired to have to log in with my email and password every time. Isn't it possible to connect other media as login methods to one's account? If not this would be a truly valued new feature. Really annoying tha...

  • Casual Listener
  • Hello everyone,   I am starting to get a bit tired to have to log in with my email and password every time. Isn't it possible to connect other media as login methods to one's account? If not t...
  • AlejaR
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 287 Views
  • 1 replies
  • 0 likes

Why did I get an "update your password" email when I login with FB?

PlanPremium FamilyCountryUSADeviceAcer Chromebook (plus others) My Question or IssueI got an email (below). It didn't look very legit, but research says the mouseover links (wl.spotify) are legit, so I assume it is too. But... I don't log directly in...

  • Newbie
  • Plan Premium Family Country USA Device Acer Chromebook (plus others)   My Question or Issue I got an email (below). It didn't look very legit, but research says the mouseover links (wl.s...
  • Luan
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Mudança de forma de pagamento.

Gostaria de saber com faço para modificar o cartão de pagamento. Modifiquei meu cartão atual (pois estava danificado), e gostaria de trocar a forma de pagamento para o novo cartão de crédito, porém não encontro esta opção no site da Spotify. Obrigada

  • Casual Listener
  • Gostaria de saber com faço para modificar o cartão de pagamento. Modifiquei meu cartão atual (pois estava danificado), e gostaria de trocar a forma de pagamento para o novo cartão de crédito, porém n...
  • Luan
  • Spotify Star
  • 463 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 463 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Username Appears as Random Characters

As of a few weeks ago, my Spotify username has changed to be a series of random characters. I've read elsewhere that this is something to do with Facebook and whether or not you use Facebook to login. On my account page, it still says my username as ...

  • Casual Listener
  • As of a few weeks ago, my Spotify username has changed to be a series of random characters. I've read elsewhere that this is something to do with Facebook and whether or not you use Facebook to login...
  • user-removed
  • Not applicable
  • 21046 Views
  • 9 replies
  • 2 likes
  • Account
  • 21046 Views
  • 9 replies
  • 2 likes

Superuser Contribution Block people

KkI cant block people at spotify, do you have the same problem? I dont have option blockPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • KkI cant block people at spotify, do you have the same problem? I dont have option block Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • AlejaR
  • Moderator
  • 285 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 285 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Echo Dot 3 not showing up in spotify devices

PlanPremiumCountryPolandDeviceEcho Dot 3 My Question or IssueHi! Everything was fine (except that: when I tried to play different playlist/artist or whatever Alexa said that she starts playing that playlist, but previous was still playing and to fix ...

  • Casual Listener
  • Plan Premium Country Poland Device Echo Dot 3   My Question or Issue Hi! Everything was fine (except that: when I tried to play different playlist/artist or whatever Alexa said that she ...
  • Alex
  • Spotify Legend
  • 35014 Views
  • 8 replies
  • 0 likes
  • Account
  • 35014 Views
  • 8 replies
  • 0 likes

Spotify was for my kids. Now I want to post music. Do I need a new account?

I have the Duo plan so my two sons can listen to music, and they do. I do not use Spotify to listen to music. Recently I was convinced to post my own original music on Spotify. I am preparing to do so. This might be obvious, but I have no way to conf...

  • Newbie
  • I have the Duo plan so my two sons can listen to music, and they do. I do not use Spotify to listen to music.   Recently I was convinced to post my own original music on Spotify. I am preparin...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 197 Views
  • 1 replies
  • 0 likes

Family plan says we are in different countries

Plan : Family PlanPremiumCountry: India Device: iPhone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan to which my wife was able to join but my bro...

  • Visitor
  • Plan : Family Plan Premium Country: India   Device: iPhone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS (iOS 10, Android Oreo, Windows 10,etc.)   M...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

Suspended account

Hello everyone! So I received an email on April 6 saying my acc was suspended for unauthorized use. Now, I think it was a mistake because I honestly just use spotify to make playlists and listen to them, as normal. I had that acc for 3 years or more ...

  • Regular
  • Hello everyone!  So I received an email on April 6 saying my acc was suspended for unauthorized use. Now, I think it was a mistake because I honestly just use spotify to make playlists and list...
  • Greta_Arellanoeee
  • Regular
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 348 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change the Country to Kosovo

Hello Spotify , thank you for allowing Balkan Countries to use Spotify . We live in Kosova. I bought a Family plan , and it changed my country to Kosova automatically. But my other family members can not change the Country to Kosovo . It says only Se...

  • Visitor
  • Hello Spotify , thank you for allowing Balkan Countries to use Spotify .  We live in Kosova. I bought a Family plan , and it changed my country to Kosova automatically. But my other family memb...
  • gentr187
  • Casual Listener
  • 5987 Views
  • 19 replies
  • 3 likes
  • Account
    Other
  • 5987 Views
  • 19 replies
  • 3 likes