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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14639 Views

7 replies

11 likes

Security
  • 14639 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551839 Views

991 replies

115 likes

Account
  • 551839 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130938 Views

74 replies

12 likes

Account
Login
Premium
  • 130938 Views
  • 74 replies
  • 12 likes

Superuser Contribution Ad playback despite premium account

Hi, I've signed up for Spotify Premium to get ad-free playback. However, I was forced to sign up for a "free trial" before my premium subscription starts. Every day, my account plays an incredibly loud ad at a random time, despite having a "premium a...

Casual Listener

  Hi,  I've signed up for Spotify Premium to get ad-free playback. However, I was forced to sign up for a "free trial" before my premium subscription starts. Every day, my account plays a...

LouLouB8248

Visitor

351 Views

3 replies

0 likes

Account
Other
Premium
  • 351 Views
  • 3 replies
  • 0 likes

intellectual copyright

Someone uploaded my music as their own - without my permission. What to do?

Visitor

Someone uploaded my music as their own - without my permission. What to do?

Maxim

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

I have a premium spotify session on my phonebut when I put my phone to sign in in the PC it is not.

PlanPremium duo CountryLima Peru DeviceAndroid and Windows PC Operating System Android Oreo, Windows 10 My Question or IssueI have an account in my phone, my name, my email. But when I want to sign in in any other device I put my email where I receiv...

Visitor

Plan Premium duo    Country Lima Peru    Device Android and Windows PC    Operating System  Android Oreo, Windows 10   My Question or Issue I...

Maxim

Spotify Star

191 Views

1 replies

0 likes

Account
Login
Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Unauthorized payments

I have unauthorized transactions on my account. I’m getting charged $15 but I have Spotify free.

Visitor

I have unauthorized transactions on my account. I’m getting charged $15 but I have Spotify free.

Not applicable

407 Views

2 replies

0 likes

  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two accounts with same email

PlanFreeCountryIndiaDeviceRedmiOperating SystemAndroid My Question or IssueI have two spotify account with the same email Id.. I'm unable to log in to the account I have for my podcast I'm unable to log in to that

Newbie

  Plan Free Country India Device Redmi Operating System Android   My Question or Issue I have two spotify account with the same email Id.. I'm unable to log in to the account I h...

CadeKirby

Newbie

1615 Views

3 replies

0 likes

Account
  • 1615 Views
  • 3 replies
  • 0 likes

My account has been disabled, can I recover it?

Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back

Casual Listener

Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back

Zam4

Visitor

761 Views

2 replies

0 likes

  • 761 Views
  • 2 replies
  • 0 likes

Can I see if a gift card is valid without scratching off the pin code?

I received a Spotify premium gift card for Christmas however I already have a premium family account. I’d like to regift it to a friend who doesn’t have premium but I’d like to check and make sure it is valid before gifting it to save from any awkwar...

Casual Listener

I received a Spotify premium gift card for Christmas however I already have a premium family account. I’d like to regift it to a friend who doesn’t have premium but I’d like to check and make sure it...

Maxim

Spotify Star

1009 Views

3 replies

0 likes

Other
Premium
Subscription
  • 1009 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 Problems: Invisibility & Wrong Most played Music

Hello together and thank you in advance First I have the problem that a few of my Playlist wont show in my profile, despite being public and I don't know how to solve this problem. Secondly, there's like three musicians, which appear as my most liste...

Casual Listener

Hello together and thank you in advance 🙂 First I have the problem that a few of my Playlist wont show in my profile, despite being public and I don't know how to solve this problem. Secondly, th...

Alex

Spotify Legend

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

I'm having trouble changing my account country from Netherlands to the USA

I am trying to change my account country and payment method from the Netherlands to the USA after a year living abroad. I am given an error message every time I try to change it, which says that it is not possible to have this "subscription." I have ...

Visitor

I am trying to change my account country and payment method from the Netherlands to the USA after a year living abroad. I am given an error message every time I try to change it, which says that it i...

Maxim

Spotify Star

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

Android Auto automatic Spotify Mixtape Playlists play not possible since weeks

PlanPremiumCountry Germany Deviceseveral connected Android Smartphones tested.Actually Android Galaxy A53 with KIA Niro 2018Operating SystemAndroid 13 My Question or Issue Worst of all, Spoitify doesn't seem to offer direct support even for premium c...

Casual Listener

Plan Premium Country  Germany   Device several connected Android Smartphones tested. Actually Android Galaxy A53 with KIA Niro 2018 Operating System Android 13   My Question...

Friek

Casual Listener

457 Views

2 replies

1 likes

Account
Premium
  • 457 Views
  • 2 replies
  • 1 likes

i have seen i profile whose username is not random string of alphanumerics

i have seen i profile whose username is not random string of alphanumerics string and i want to change my username too please help

Newbie

i have seen i profile whose username is not random string of alphanumerics string and i want to change my username too please help

Maxim

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Suggested songs still playing after turning Autoplay off and having 15 songs in a playlist

As a free plan user who mainly uses iOS I have to deal with suggested songs, which annoy me. I have looked up how to get rid of suggested songs, as many sources say, turn off Autoplay, and I have. Suggested songs proceed to play, and the same sources...

Newbie

As a free plan user who mainly uses iOS I have to deal with suggested songs, which annoy me. I have looked up how to get rid of suggested songs, as many sources say, turn off Autoplay, and I have. Su...

377 Views

0 replies

0 likes

Free
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Disable Suggestions While Typing in Search Bar

I see that some users suggested the idea that suggestions should come up as I type.Please incorporate a settings menu, where this can be disabled.While trying to see if a podcast I want to listen to is on Spotify, I am getting hung up on each letter ...

Visitor

I see that some users suggested the idea that suggestions should come up as I type. Please incorporate a settings menu, where this can be disabled. While trying to see if a podcast I want to listen...

yejunlee

Casual Listener

2927 Views

3 replies

6 likes

  • 2927 Views
  • 3 replies
  • 6 likes

I have reached the device's limit to download music. How can I fix this?

I have tried to delete all the devices off my Spotify, I have logged out of all the devices on my Spotify. I still cannot seem to download my music onto my new phone.

Visitor

I have tried to delete all the devices off my Spotify, I have logged out of all the devices on my Spotify. I still cannot seem to download my music onto my new phone.

Maxim

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in using my facebook - My only way to log in to my account

PlanPremiumCountryAustralia DeviceiPhone, Mac, PCOperating System(iOS, Windows 10) My Question or IssueI was logged out of all my devices and I can no longer use facebook to log in which was the only way I had to log into my accountWhen I try to sign...

Casual Listener

  Plan Premium Country Australia     Device iPhone, Mac, PC Operating System (iOS, Windows 10)   My Question or Issue I was logged out of all my devices and I can no ...

BulletToga_24

Newbie

503 Views

4 replies

0 likes

Login
  • 503 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't login with Google Account

PlanPremiumCountryPolandDeviceMi 10TOperating SystemAndroid 12, MIUI 14 My Question or IssueHello, today I've got like summer milkshake popup from Spotify, I clicked on it and it required me to log in there. My account is linked to Google so I tried ...

Newbie

  Plan Premium Country Poland Device Mi 10T Operating System Android 12, MIUI 14   My Question or Issue Hello, today I've got like summer milkshake popup from Spotify, I clicked ...

AlejaR

Moderator

460 Views

1 replies

0 likes

Account
Login
  • 460 Views
  • 1 replies
  • 0 likes