Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9749 Views
  • 3 replies
  • 9 likes
  • Security
  • 9749 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 490943 Views
  • 981 replies
  • 111 likes
  • Account
  • 490943 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213094 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213094 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122231 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122231 Views
  • 72 replies
  • 12 likes

Autoplay not working with Alexa on my Echo but works on my Sonos

I checked and Autoplay is enabled on Alexa play and Spotify desktop app Settings. I have tried to update the Alexa app and delink and relink the Spotify skill on the Alexa app. I have tried to reset the Echo and add it back using the Alexa app. Thoug...

  • Casual Listener
  • I checked and Autoplay is enabled on Alexa play and Spotify desktop app Settings. I have tried to update the Alexa app and delink and relink the Spotify skill on the Alexa app. I have tried to reset ...
  • BabyEcho0_YT
  • Roadie
  • 615 Views
  • 4 replies
  • 0 likes
  • 615 Views
  • 4 replies
  • 0 likes

Superuser Contribution Merge two accounts without having access to one of them

Hello,Long story short: I have a Spotify account that I use and paid for, and a second account which got created when some content featuring me was uploaded to the platform. I would like to keep the content but gain access to that account/merge the t...

  • Visitor
  • Hello, Long story short: I have a Spotify account that I use and paid for, and a second account which got created when some content featuring me was uploaded to the platform. I would like to keep ...
  • Dian
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with email on browser

Hi. I'm registered with email (my email format is xxx+yyy@zzz.com) and I can't log in with my email. I get an error that the email or password is wrong. I am able to log in with the same password with my Spotify username (the auto-generated string of...

  • Visitor
  • Hi. I'm registered with email (my email format is xxx+yyy@zzz.com) and I can't log in with my email. I get an error that the email or password is wrong. I am able to log in with the same password wit...
  • Dian
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Duo Plan - Address Change

PlanFree/Premium (Duo)CountryUnited States/JapanDevice(iPhone 11)My Question or IssueI am in the military, stationed in Japan. The address for the primary account is in the United States, but my wife's account is for Japan and I do not have the optio...

  • Visitor
  • Plan Free/Premium (Duo) Country United States/Japan Device (iPhone 11) My Question or Issue I am in the military, stationed in Japan. The address for the primary account is in the United State...
  • Maxim
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
  • 417 Views
  • 1 replies
  • 0 likes

PSN Password.

This might be a little confusing. I signed up for Spotify on my PlayStation network account and everything was working fine; the Spotify connect worked and I could control the music with my tablet. I got a new PS4 and downloaded Spotify to it and for...

  • Casual Listener
  • This might be a little confusing. I signed up for Spotify on my PlayStation network account and everything was working fine; the Spotify connect worked and I could control the music with my tablet. I...
  • Bodybag359
  • Newbie
  • 2002 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2002 Views
  • 5 replies
  • 0 likes

listen to offline music on 3 devices | phone broke

i got spotify premium, so i'm able to hear playlists offline on 3 different devices, no? Now my old phone is broken and I get a new one soon, is it possible to have access to offline music on spotify on the new phone although i was registered on spot...

  • Newbie
  • i got spotify premium, so i'm able to hear playlists offline on 3 different devices, no? Now my old phone is broken and I get a new one soon, is it possible to have access to offline music on spotify...
  • temores3180
  • Newbie
  • 255 Views
  • 2 replies
  • 0 likes
  • Premium
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random person playing their playlist on my account

Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is possible or how to kick them out. I've seen various...

  • Casual Listener
  • Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is ...
  • AlejaR
  • Moderator
  • 1789 Views
  • 3 replies
  • 0 likes
  • Security
  • 1789 Views
  • 3 replies
  • 0 likes

validation 2 stages

I have pb with spotify password. I used to receive a notification by email about connection early in the morning from russia (not me, I'm french). I changed 2 times password. It seems people try to hack. I would like to set up validation in 2 stages....

  • Visitor
  • I have pb with spotify password. I used to receive a notification by email about connection early in the morning from russia (not me, I'm french). I changed 2 times password. It seems people try to h...
  • BabyEcho0_YT
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Olá bom dia, sou assinante premium, através do e-mail geovanaa@lbv.org e

a mais ou menos 20 dias o aplicativo derrubou minha conexão, não consigo logar, fica indicando erro de senha ou de e-mail. Quando peço para redefinir a senha não recebo os e-mails. O fato que preciso de uma solução.

  • Visitor
  • a mais ou menos 20 dias o aplicativo derrubou minha conexão, não consigo logar, fica indicando erro de senha ou de e-mail. Quando peço para redefinir a senha não recebo os e-mails. O fato que preciso...
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution A device uses my spotify account

A device uses my spotify account and when I launch a piece of music the device starts using it, I want help with how can I log it out.?

  • Visitor
  • A device uses my spotify account and when I launch a piece of music the device starts using it, I want help with how can I log it out.?
  • Yordan
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific tracks do not start to play

We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine.Looking at the network tab in the browser I can see that especially for those t...

  • Casual Listener
  • We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine. Looking at the network tab...
  • MihailY
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

The email I used for Spotify was deleted, and I want to close my account

I have a Spotify account. I do not use it, and I can log into this account, but the email I used for this account was deleted, and I cannot get that email back. I want to close my account. What should I do?

  • Visitor
  • I have a Spotify account. I do not use it, and I can log into this account, but the email I used for this account was deleted, and I cannot get that email back. I want to close my account. What shoul...
  • Prague
  • Community Legend
  • 665 Views
  • 1 replies
  • 1 likes
  • 665 Views
  • 1 replies
  • 1 likes

홈페이지 음악삽입

스포티파이에 등록된 노래를 홈페이지에 삽입하고 싶습니다. 비영리 단체이기 때문에 수익을 창출하거나 광고에 사용하는 것은 아닙니다.

  • Visitor
  • 스포티파이에 등록된 노래를 홈페이지에 삽입하고 싶습니다. 비영리 단체이기 때문에 수익을 창출하거나 광고에 사용하는 것은 아닙니다.
  • Prague
  • Community Legend
  • 635 Views
  • 1 replies
  • 1 likes
  • 635 Views
  • 1 replies
  • 1 likes

My daughter cannot remember the email or password for her account. Help!

My child has a premium account but cannot remember what email she used not the password. I am still being charged $10.69 each month and cannot access the account. Any advise?

  • Visitor
  • My child has a premium account but cannot remember what email she used not the password. I am still being charged $10.69 each month and cannot access the account. Any advise?
  • Prague
  • Community Legend
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Solved!! My icon and banner are different on iphone then on desktop (artist account)

On computer, it is the intended artist art/banner, while on Iphone, it is the art of one of my songs. HELP ME! Thanks!

  • Casual Listener
  • On computer, it is the intended artist art/banner, while on Iphone, it is the art of one of my songs. HELP ME! Thanks!
  • Prague
  • Community Legend
  • 3197 Views
  • 3 replies
  • 1 likes
  • 3197 Views
  • 3 replies
  • 1 likes

Switching phones/logins for Duo partner (not master account)?

Hi all,My husband and I have a Duo account, of which I am the controller. When he originally joined the Duo account, he used a Facebook Login which no longer exists, coupled to an email which has since closed (signed up in college). He is now trying ...

  • Visitor
  • Hi all, My husband and I have a Duo account, of which I am the controller. When he originally joined the Duo account, he used a Facebook Login which no longer exists, coupled to an email which has s...
  • Prague
  • Community Legend
  • 1873 Views
  • 1 replies
  • 1 likes
  • 1873 Views
  • 1 replies
  • 1 likes

How can I change my podcast account?

I recently created my podcast account and added my RSS feed. I work with a partner who'd also like access to the dashboard. I can't find an option to add his email/account to the dashboard, and since I've created my podcast account using my personal ...

  • Visitor
  • I recently created my podcast account and added my RSS feed. I work with a partner who'd also like access to the dashboard. I can't find an option to add his email/account to the dashboard, and since...
  • Emcjune30
  • Visitor
  • 5762 Views
  • 2 replies
  • 4 likes
  • Account
    Other
  • 5762 Views
  • 2 replies
  • 4 likes

Superuser Contribution I can't login to my account! Please help.

Hi Spotify, I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the mail address linked to my spotify account will not fetch an...

  • Visitor
  • Hi Spotify,   I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the...
  • BabyEcho0_YT
  • Roadie
  • 567 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 567 Views
  • 2 replies
  • 0 likes