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Duo Plan - Address Change

Duo Plan - Address Change

Plan

Free/Premium (Duo)

Country

United States/Japan

Device

(iPhone 11)

My Question or Issue

I am in the military, stationed in Japan. The address for the primary account is in the United States, but my wife's account is for Japan and I do not have the option to change either profile. Please help.

Reply
1 Reply

Hey @jonb873 ,

 

Thanks for reaching out.

 

If you and your wife are both in Japan, you'll need a payment method that's been issued in Japan so that you can update your account's payment method which will update your country setting on your next billing date.

 

https://support.spotify.com/article/country-region-settings/

 

Once your country setting was updated to Japan, your wife should be able to join the Duo plan.

 

Let me know if you have any other questions.

MaximSpotify Star
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