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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160644 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160644 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Vasil
  • Moderator
  • 10834 Views
  • 5 replies
  • 11 likes
  • Security
  • 10834 Views
  • 5 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510471 Views
  • 985 replies
  • 112 likes
  • Account
  • 510471 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125031 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125031 Views
  • 74 replies
  • 12 likes

Password requirements/limits?

What are the minimum password requirements? What characters are not allowed? What is the maximum number of characters?

  • Visitor
  • What are the minimum password requirements? What characters are not allowed? What is the maximum number of characters?
  • Comexs
  • Casual Listener
  • 8292 Views
  • 2 replies
  • 0 likes
  • 8292 Views
  • 2 replies
  • 0 likes

Update credit card details

I need to update my credit card as I have a new number which you will need to take automatic payments from

  • Visitor
  • I need to update my credit card as I have a new number which you will need to take automatic payments from
  • Not applicable
  • 719 Views
  • 2 replies
  • 0 likes
  • Account
  • 719 Views
  • 2 replies
  • 0 likes

Spotify linked to phone contract. How leave contract, continue Spotify?

My Spotify account is linked to my Vodaphone contract. If I leave Vodafone, how do I continue with Spotify. Don't want to lose playlists etc!

  • Casual Listener
  • My Spotify account is linked to my Vodaphone contract. If I leave Vodafone, how do I continue with Spotify. Don't want to lose playlists etc!
  • Maxim
  • Spotify Star
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

My account need to be update

I alread have paid Family account, but it's not available when I open using Google Chrome. And I have acess to get the links.

  • Visitor
  • I alread have paid Family account, but it's not available when I open using Google Chrome. And I have acess to get the links.
  • Prague
  • Community Legend
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
  • 1 replies
  • 1 likes

Superuser Contribution Seeing All Public Playlist On accounts

When looking at others accounts or when others look at mine how many of my public playlist can they see because I have a little over 300 but when I look at my own account and click “Public Playlist” and scroll I can’t see all of them. This seems like...

  • Regular
  • When looking at others accounts or when others look at mine how many of my public playlist can they see because I have a little over 300 but when I look at my own account and click “Public Playlist” ...
  • Matthau
  • Music Fan
  • 1766 Views
  • 5 replies
  • 1 likes
  • Account
    Other
  • 1766 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify abroad accident

In 14 days my account turns off and it says I'm using spotify abroad even though I'm not and it says I should change it in setting but in settings it says i am not using spotify abroad and now idk what to do.

  • Newbie
  • In 14 days my account turns off and it says I'm using spotify abroad even though I'm not and it says I should change it in setting but in settings it says i am not using spotify abroad and now idk wh...
  • Dian
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Plan manager change duo to individual, what happen to member?

Hi, I am the plan manager for a Premium Duo plan. So right now, I have changed my plan from duo to Individual premium plan. Will the member from the duo plan be notify or automatically log out from their spotify once the new Individual plan cycle sta...

  • Visitor
  • Hi, I am the plan manager for a Premium Duo plan. So right now, I have changed my plan from duo to Individual premium plan. Will the member from the duo plan be notify or automatically log out from...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I cancel. Links are not sent to inbox, spam or trash

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Cancel my acccount

I no longer listen to spotify

  • Visitor
  • I no longer listen to spotify
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Account

In short:I lost access to accounts, there are suspicions of its complete deletion without my knowledgeMy question:Logged out of my account some time ago. I forgot my email, I couldn't log in. I asked my friends who follow me to find my nickname in th...

  • Casual Listener
  • In short: I lost access to accounts, there are suspicions of its complete deletion without my knowledge My question: Logged out of my account some time ago. I forgot my email, I couldn't log in....
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 218 Views
  • 0 replies
  • 0 likes

my credit card used for Spotify monthly payments was compromised,

I’m waiting for my new credit card, my old one is no longer valid, don’t want to lose my Spotify account, how do I manage this?

  • Visitor
  • I’m waiting for my new credit card, my old one is no longer valid, don’t want to lose my Spotify account, how do I manage this?
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Was logged out of devices and can’t get back in

PlanPremium family Country Device(iPhone 8,6, iPad Air, Mac book Operating System(iOS 12 My Question or IssueI went to use Spotify today and found that I was logged out, tried to log in and it is saying wrong password and or email and I know it’s cor...

  • Visitor
  • Plan Premium family  Country   Device (iPhone 8,6, iPad Air, Mac book  Operating System (iOS 12   My Question or Issue I went to use Spotify today and found that I ...
  • OscarDC
  • Moderator
  • 639 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 639 Views
  • 5 replies
  • 0 likes

Spotify Premium does not work

Hey Guys and Girls,i have a Problem with my premium subscription. I had Spotify Premium and i downloaded many songs and it all worked.Then my sister asked if we should subscribe to a Spotify Duo because it is much cheaper for both of us.I thought it ...

  • Casual Listener
  • Hey Guys and Girls, i have a Problem with my premium subscription. I had Spotify Premium and i downloaded many songs and it all worked.Then my sister asked if we should subscribe to a Spotify Duo be...
  • Maxim
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 334 Views
  • 3 replies
  • 0 likes

Long term subscription options

I'm interested in long term options as a subscriber but see no references anywhere. Maybe 1,3,5 years at a time...or even lifetime? Thanks!

  • Casual Listener
  • I'm interested in long term options as a subscriber but see no references anywhere. Maybe 1,3,5 years at a time...or even lifetime? Thanks!
  • Mohammedredahadi
  • Newbie
  • 628 Views
  • 3 replies
  • 0 likes
  • 628 Views
  • 3 replies
  • 0 likes

False Reporting of Playlists

PlanPremiumCountrySouth Africa DeviceSamsung A51Operating SystemAndroid 13 My Question or IssueOver the past week, the playlists my friends have been sharing with me have been reported. There is no copyright problem with the image or the music. The p...

  • Newbie
  •   Plan Premium Country South Africa  Device Samsung A51 Operating System Android 13   My Question or Issue Over the past week, the playlists my friends have been sharing wit...
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 1 likes
  • Account
  • 394 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Change billing date?

How do I change my billing date so that it's not hitting my card at a time when it's empty every month?

  • Casual Listener
  • How do I change my billing date so that it's not hitting my card at a time when it's empty every month?
  • Yordan
  • Moderator
  • 3536 Views
  • 9 replies
  • 1 likes
  • Account
    Subscription
  • 3536 Views
  • 9 replies
  • 1 likes

Can't see the email in the account via the phone

Hello, i've bought the family plan with one of my parents cellphone, and when i tried to share the plan with the rest of my family accounts i couldn't since it said i must login in the web and do it from there, but i can't even add an email by the ap...

  • Visitor
  •   Hello, i've bought the family plan with one of my parents cellphone, and when i tried to share the plan with the rest of my family accounts i couldn't since it said i must login in the web an...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
  • 387 Views
  • 1 replies
  • 0 likes