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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14934 Views

7 replies

11 likes

Security
  • 14934 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555147 Views

991 replies

116 likes

Account
  • 555147 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131336 Views

74 replies

12 likes

Account
Login
Premium
  • 131336 Views
  • 74 replies
  • 12 likes

Solved!! I can’t change my email

I tried to change the email that is linked to my account but it wouldn’t let me because I already had an account with the email I want to change to, so I deleted the account with that email but it still won’t let me change the email.

Visitor

I tried to change the email that is linked to my account but it wouldn’t let me because I already had an account with the email I want to change to, so I deleted the account with that email but it st...

Maxim

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

recieving emails in an account that is not on spotify

Currently my account is seted in an email but I'm am recieving emails in a different one. Can you check if the email is by any chance used on spotify? the email seems legit, but it is not the email linked on my account.

Visitor

Currently my account is seted in an email but I'm am recieving emails in a different one. Can you check if the email is by any chance used on spotify? the email seems legit, but it is not the email...

Maxim

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution change address

Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?? Or...what can you do. Thx

Visitor

Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?...

Joan

Moderator

12434 Views

1 replies

0 likes

  • 12434 Views
  • 1 replies
  • 0 likes

Superuser Contribution From free version to Premium - how to

Hi, Hope you can help me. I bought Premium Spotify Family. All my family members now have Premium, except for me. I still have the old (free version) account on my phone. I did try to remove the app from my phone and downloaded again. Same problem. S...

Visitor

Hi,  Hope you can help me. I bought Premium Spotify Family. All my family members now have Premium, except for me. I still have the old (free version) account on my phone.  I did try to re...

Joan

Moderator

412 Views

1 replies

0 likes

Account
  • 412 Views
  • 1 replies
  • 0 likes

I am not able to access my spotify premium account

I have my premium account on my mobile number. But last 7 days I am not able to access my spotify account. Whenever I try it show that "Try Again". I followed almost everything like reboot the phone, uninstall then install. Everything I just tried. S...

Visitor

I have my premium account on my mobile number. But last 7 days I am not able to access my spotify account. Whenever I try it show that "Try Again".  I followed almost everything like reboot the...

MauriceMV

Spotify Star

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify adding random songs to playlist

Is there any way to disable this feature? I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music. Spotify added like 15 Robin Schulz songs to my playlist. If I wanted to listen to d...

Casual Listener

 Is there any way to disable this feature?  I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music.   Spotify add...

Garrettthor

Visitor

86428 Views

20 replies

3 likes

Account
  • 86428 Views
  • 20 replies
  • 3 likes

Superuser Contribution dont know my password and my email got hacked so i want to change my email any 1 have any help

i have premium and i still want the account back but i cant get into it pls anybody help is there someone i can talk to?

Visitor

i have premium and i still want the account back but i cant get into it pls anybody help is there  someone i can talk to?

ChooseAGoodUsername

Roadie

354 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Redeem Spotify Premium promotion code as Spotify Family manager

PlanPremium /w Spotify FamilyCountryGermay My Question or IssueI have received a promotion code for Spotify Premium (3 month / 30€).Is it possible to redeem these 30€ with my account as Spotify Family manager, means next (2) payments will be taken fr...

Regular

Plan Premium /w Spotify Family Country Germay   My Question or Issue I have received a promotion code for Spotify Premium (3 month / 30€). Is it possible to redeem these 30€ with my accou...

Maxim

Spotify Star

481 Views

1 replies

0 likes

Account
  • 481 Views
  • 1 replies
  • 0 likes

Language of the account (web)

I live in Switzerland and my account language is defaulted to German. I want to change it because I don't speak German! And by the way, Italian is an official language here too, so I would at least appreciate to have that option. Another insight for ...

Newbie

I live in Switzerland and my account language is defaulted to German. I want to change it because I don't speak German! And by the way, Italian is an official language here too, so I would at least a...

Maxim

Spotify Star

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

I can´t change my country

I have an account based in the UK, I am trying to change it to Spain but it won´t let me

Newbie

I have an account based in the UK, I am trying to change it to Spain but it won´t let me    

ChooseAGoodUsername

Roadie

320 Views

1 replies

0 likes

Account
  • 320 Views
  • 1 replies
  • 0 likes

Can't 're-authorise' my spotify account for Sonos.

Sonos is saying that I need to authorize my spotify account when I have done so successfully many times?

Newbie

Sonos is saying that I need to authorize my spotify account when I have done so successfully many times? 

Mundungu

Regular

18771 Views

9 replies

0 likes

  • 18771 Views
  • 9 replies
  • 0 likes

Superuser Contribution Re: Customer service

HI!I have mistakenly logged out of my Spotify. I don't remember my account details. can anybody help?

Visitor

HI! I have mistakenly logged out of my Spotify. I don't remember my account details. can anybody help?  

OscarDC

Moderator

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

To profiler.. Trekkes dobbelt opp i mnd

Haster! Noen som kan svare på dette?? Jeg har spotify premium der jeg husker brukernavn og passord. Denne trekkes hver mnd og alt er ok. Men jeg har tydeligvis klart å lage meg en profil til i mitt navn..Ser i nettbanken at jeg trekkes dobbelt opp, f...

Newbie

Haster! Noen som kan svare på dette?? Jeg har spotify premium der jeg husker brukernavn og passord. Denne trekkes hver mnd og alt er ok. Men jeg har tydeligvis klart å lage meg en profil til i mitt n...

FøkkSpøtifaiThieves

Visitor

1953 Views

3 replies

0 likes

  • 1953 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login through my mobile number

PlanFreeCountryIndiaDeviceIphone 14 pro maxOperating Systemios 16.5 My Question or IssueI am trying to login to my spotify account via my mobile number but each time it is giving me error like you can also try with a different number in fact i am typ...

Visitor

Plan Free Country India Device Iphone 14 pro max Operating System ios 16.5   My Question or Issue I am trying to login to my spotify account via my mobile number but each time it is gi...

Dian

Spotify Legend

394 Views

1 replies

0 likes

Account
  • 394 Views
  • 1 replies
  • 0 likes

This email is already in use despite not being in use

My Question or IssueI am trying to create a new spotify account for my sister, but no matter what email address I put in, it says that "This email address is already connected to a spotify account". Even if I create a brand new email and try to sign ...

Visitor

  My Question or Issue I am trying to create a new spotify account for my sister, but no matter what email address I put in, it says that "This email address is already connected to a spotify ...

Maxim

Spotify Star

314 Views

1 replies

0 likes

Account
Login
  • 314 Views
  • 1 replies
  • 0 likes

premium free for 2 months not available?

the newest advertisement says, that if you buy premium now, you will get 2 more months for free, but when I click on that button a message pops up, which says (poorly translated from german): "that reduced article is not available for you. But you ca...

Newbie

the newest advertisement says, that if you buy premium now, you will get 2 more months for free, but when I click on that button a message pops up, which says (poorly translated from german): "that r...

karyna29

Visitor

641 Views

4 replies

6 likes

  • 641 Views
  • 4 replies
  • 6 likes

Switch country

Hi there, I need to update my card details. To do so, I have to switch country as I started my membership back in Australia and now live in France. I am unable to update the card details without updating the country, and it seems I am unable to chang...

Visitor

Hi there, I need to update my card details. To do so, I have to switch country as I started my membership back in Australia and now live in France.  I am unable to update the card details witho...

Maxim

Spotify Star

488 Views

1 replies

0 likes

Subscription
  • 488 Views
  • 1 replies
  • 0 likes

google account deleted of which was registered to the account

PlanPremium I registered a Spotify account with a Google account which is now deleted, I have access to the account on my phone as I have not logged out, I would like access to the account on my other devices but I cannot without the password which I...

Visitor

  Plan Premium   I registered a Spotify account with a Google account which is now deleted, I have access to the account on my phone as I have not logged out, I would like access to the...

Maxim

Spotify Star

376 Views

1 replies

0 likes

Account
Login
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is not up-to-date but my application is

Hi there, I wanted to know what is wrong with my account. Spotify brought a plus sign instead of the like button months ago but on my iPhone application, I still have a heart sign instead of this plus sign. I changed account to see if my problem is t...

Newbie

Hi there, I wanted to know what is wrong with my account. Spotify brought a plus sign instead of the like button months ago but on my iPhone application, I still have a heart sign instead of this plu...

Dian

Spotify Legend

242 Views

1 replies

0 likes

Account
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how to make my wife joining my premium duo as she is using free app

I have the duo premium, and I tried to make my wife joining. I followed the plan and entered her e mail address as requested to create her account. But even if I don't have ads in my own apps, she has. I did surely make a mistake in creating her acco...

Visitor

I have the duo premium, and I tried to make my wife joining. I followed the plan and entered her e mail address as requested to create her account. But even if I don't have ads in my own apps, she ha...

Dian

Spotify Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes