Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414768 Views
  • 965 replies
  • 108 likes
  • Account
  • 414768 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181491 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181491 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102119 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102119 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify Web saying Incorrect Password, but password is correct

PlanFreeCountryUSADeviceMacbook air Early 2015Operating SystemWindows 10 (Chrome web version of Spotify)My Question or Issue Hello, please help! I am trying to log into Spotify on Chrome, but it continues to say my password is incorrect despite me ch...

  • Casual Listener
  • Plan Free Country USA Device Macbook air Early 2015 Operating System Windows 10  (Chrome web version of Spotify) My Question or Issue  Hello, please help! I am trying to log into ...
  • AlejaR
  • Moderator
  • 1260 Views
  • 4 replies
  • 0 likes
  • Account
  • 1260 Views
  • 4 replies
  • 0 likes

Affect on playlist when removing plan member

I need to remove my ex-husband from my plan. He is currently a Plan Member and I am the Plan Manager. If I do this, will he lose all of his playlists?!Thanks!

  • Visitor
  • I need to remove my ex-husband from my plan. He is currently a Plan Member and I am the Plan Manager. If I do this, will he lose all of his playlists?! Thanks!  
  • AdamDam
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium
  • 357 Views
  • 1 replies
  • 0 likes

Suspicious activity

I've received 3 mails today about a suspicious attempt from log in my accountThe problem here is that are 3 different countries, and I've changed my password! But suddenly I received this mail saying:"HiTo protect your Spotify account, we've reset yo...

  • Visitor
  • I've received 3 mails today about a suspicious attempt from log in my account The problem here is that are 3 different countries, and I've changed my password!  But suddenly I received this ma...
  • Maxim
  • Spotify Star
  • 1249 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing accounts

I have been paying for my own single account Spotify, but just now decided to go in as a family but it's under my sister's name. I am on it and all good. But can't figure out how to deactivate my original one ( or if I even have too). Don't want to k...

  • Visitor
  • I have been paying for my own single account Spotify, but just now decided to go in as a family but it's under my sister's name. I am on it and all good. But can't figure out how to deactivate my ori...
  • Novy
  • Moderator
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

Superuser Contribution Got new phone…all my playlists are deleted…

Just upgraded my phone and I logged back into my account and it’s no longer premium….I’ve been paying for premium and had lots of playlists and my library is now totally empty. Is there a way to recover this? Tried to call someone but they don’t have...

  • Visitor
  • Just upgraded my phone and I logged back into my account and it’s no longer premium….I’ve been paying for premium and had lots of playlists and my library is now totally empty. Is there a way to reco...
  • Novy
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed when trying to upgrade

PlanFree/PremiumCountryU.S.DeviceiPhone 12 Pro and PC Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to upgrade to premium. I had two free accounts and canceled one then waited the given amount of time before ...

  • Visitor
  • Plan Free/Premium Country U.S. Device iPhone 12 Pro and PC  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to upgrade to premium....
  • Dian
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please add a Toggle User option on Desktop and Mobile apps.

We love our Family Plan, but my wife, kids, and I share multiple devices. It would be super duper fantastically awesome if you could add a way to switch between users who have logged in and have checked a box to Remember Me.

  • Newbie
  • We love our Family Plan, but my wife, kids, and I share multiple devices.  It would be super duper fantastically awesome if you could add a way to switch between users who have logged in and hav...
  • Dian
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 250 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleting account with inactive gmail account

I had logged out my premium account to log in on a new device however was unable to log in as I can't remember the password. The email on the account is a gmail that I can't remember having, I tried requesting a new password but was not able to find ...

  • Newbie
  • I had logged out my premium account to log in on a new device however was unable  to log in as I can't remember the password. The email on the account is a gmail that I can't remember having, I ...
  • Dian
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Restoration of the removed account

Hi folks,I migrated from Russia in the spring but decided to pay my subscription from here (Serbia) only now. So when I've tried to log in, I've got a message, that an account bonded to mail address I used doesn't exist. And I am assured that I used ...

  • Newbie
  • Hi folks, I  migrated from Russia in the spring but decided to pay my subscription from here (Serbia) only now.  So when I've tried to log in, I've got a message, that an account bonded ...
  • 157 Views
  • 0 replies
  • 0 likes
  • Account
  • 157 Views
  • 0 replies
  • 0 likes

Superuser Contribution Neuerscheinungen für Dich

Moin,bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen wieder?Vielen Dank für die Hilfe!

  • Newbie
  • Moin, bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen...
  • Elena
  • Moderator
  • 2445 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2445 Views
  • 3 replies
  • 0 likes

devices connecting issue

So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not on the Spotify desktop app, this have been bugging m...

  • Visitor
  • So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not o...
  • Jose_M
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

My music disappeared

All my music left and my bill is paid

  • Visitor
  • All my music left and my bill is paid
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in.. more than 14 days in abroad

am unable to log in... The app is saying to listen abroad more than 14 days something like that... I have changed country details in my account also but still the app is not responding .. What to do now

  • Casual Listener
  • am unable to log in... The app is saying to listen abroad more than 14 days something like that... I have changed country details in my account also but still the app is not responding .. What to do ...
  • Vasil
  • Moderator
  • 1689 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 1689 Views
  • 6 replies
  • 0 likes

Solved!! Cannot sign in with my Facebook-generated username in my Tesla Model 3

PlanFreeCountryItalyDeviceSpotify App on Tesla Model 3Operating SystemLinux My Question or IssueI just purchased a Tesla Model 3, and I've been trying to sign in on Spotify with the username that was generated when I first signed up to Spotify with F...

  • Visitor
  • Plan Free Country Italy Device Spotify App on Tesla Model 3 Operating System Linux   My Question or Issue I just purchased a Tesla Model 3, and I've been trying to sign in on Spotify w...
  • PapaG
  • Casual Listener
  • 60333 Views
  • 11 replies
  • 2 likes
  • Account
    Login
  • 60333 Views
  • 11 replies
  • 2 likes

Superuser Contribution why am I getting error 15??

hello, I have been trying to re log into the desktop spotify app on my macbook pro, and I am getting the message “error 15” I have checked firewall, and spotify is not blocked, as well as the hosts page, where I didn’t see any “ spotify” code. no oth...

  • Casual Listener
  • hello, I have been trying to re log into the desktop spotify app on my macbook pro, and I am getting the message “error 15” I have checked firewall, and spotify is not blocked, as well as the hosts p...
  • moon_soul
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
  • 292 Views
  • 2 replies
  • 0 likes

Verify Personal User Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm an Artist and My Artist Profile is Verifed but Is There away to Verify My User Page so If...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm a...
  • JCRecords
  • Newbie
  • 1605 Views
  • 5 replies
  • 0 likes
  • Account
  • 1605 Views
  • 5 replies
  • 0 likes

Superuser Contribution STRANGE BUG on my accounto info (only on mobile)

PlanPremiumCountryItalyDeviceRedmi noteOperating SystemAndroid 11 My Question or Issue I've been having this bug for like a couple of years now.Every time i tried so see my account info spotify gives me an error (see the attachment). On pc i dont hav...

  • Casual Listener
  • Plan Premium Country Italy Device Redmi note Operating System Android 11   My Question or Issue   I've been having this bug for like a couple of years now. Every time i tried so...
  • Jeremy
  • Spotify Legend
  • 727 Views
  • 6 replies
  • 0 likes
  • Account
  • 727 Views
  • 6 replies
  • 0 likes

Superuser Contribution How/Can I Verify my User Account

I'm an Artist and My Artist Profile is Verifed but Is There away to Verify My User Page so If fans see a User Page That has my Picture as there Profile Pic and Name i would want them to be Following the Correct Person so Verification Would Be Nice. m...

  • Regular
  • I'm an Artist and My Artist Profile is Verifed but Is There away to Verify My User Page so If fans see a User Page That has my Picture as there Profile Pic and Name i would want them to be Following ...
  • Dian
  • Spotify Legend
  • 3678 Views
  • 9 replies
  • 0 likes
  • Account
  • 3678 Views
  • 9 replies
  • 0 likes

Solved!! Deleting spotify account help

Hi so I recently closed my spotify account because I was informed that when I did, my profile would be deleted (as in it wouldn't show up anymore at all and my followers and following would be cleared) but when I checked on my new account it was stil...

  • Visitor
  • Hi so I recently closed my spotify account because I was informed that when I did, my profile would be deleted (as in it wouldn't show up anymore at all and my followers and following would be cleare...
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads playing even when logged as Premium

I have a Premium account and have had it since the early days of this service. Today, for the first time ever, Spotify played an ad for me. I am logged in with my Premium account. What's going on? I have an Android phone.

  • Casual Listener
  • I have a Premium account and have had it since the early days of this service. Today, for the first time ever, Spotify played an ad for me. I am logged in with my Premium account. What's going on? &...
  • AlejaR
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • Premium
  • 253 Views
  • 3 replies
  • 0 likes