Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76145 Views

28 replies

0 likes

  • 76145 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93862 Views

9 replies

2 likes

Account
Login
  • 93862 Views
  • 9 replies
  • 2 likes

Quato tempo demora para fazer upgrade da conta?

Paguei o boleto de 49 reais faz 3 dias e ate agora minba conta esta como free. Sera q aconteceu algo de errado ou demora assim msm, pq da primeira vez n me lembro de ter demorado tanto.

Newbie

Paguei o boleto de 49 reais faz 3 dias e ate agora minba conta esta como free. Sera q aconteceu algo de errado ou demora assim msm, pq da primeira vez n me lembro de ter demorado tanto.

Bittencourt

Spotify Star

761 Views

3 replies

0 likes

  • 761 Views
  • 3 replies
  • 0 likes

Can't login because I close my Facebook account!

Hello friends. I sign up with my Facebook account, but I deleted my account around 8 months ago. So I have not access to it. I have no idea how to log in or recover it and I have a DUO subscription in which I am the manager of it. I don't know how to...

Newbie

Hello friends. I sign up with my Facebook account, but I deleted my account around 8 months ago. So I have not access to it. I have no idea how to log in or recover it and I have a DUO subscription i...

Maxim

Spotify Star

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution 续费后账户重置问题

我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas 

Casual Listener

我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas  

Eni

Moderator

1433 Views

5 replies

0 likes

Account
  • 1433 Views
  • 5 replies
  • 0 likes

[Bug/Hack] same song keeps interrupting my music

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he said he “secured” my account. Even after that this on...

Visitor

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he sa...

OnlyBunnie

Visitor

1665 Views

2 replies

6 likes

Security
  • 1665 Views
  • 2 replies
  • 6 likes

How do I remove my credit card information?

I've just cancelled my premium subsciption and want to delete my credit card info. I've searched everywhere and couldn't find an option to do it. It seems like Spotify does not let you do it, and it's just horrible service!

Newbie

I've just cancelled my premium subsciption and want to delete my credit card info. I've searched everywhere and couldn't find an option to do it. It seems like Spotify does not let you do it, and i...

nialldcrowley

Visitor

14870 Views

4 replies

0 likes

Account
Subscription
  • 14870 Views
  • 4 replies
  • 0 likes

Superuser Contribution Keeps playing a song I’ve not selected on a device I do not recognise

For the last 2 weeks, I’ll be listening to Spotify, either at home, work or in the car and it jumps to a random song (always the same song and plays on a loop). I swap back to my playlist and it’s back again. This week it’s started to say playing on ...

Casual Listener

For the last 2 weeks, I’ll be listening to Spotify, either at home, work or in the car and it jumps to a random song (always the same song and plays on a loop). I swap back to my playlist and it’s ba...

Alex

Spotify Legend

729 Views

4 replies

0 likes

Account
Premium
Security
  • 729 Views
  • 4 replies
  • 0 likes

Solved!! how to merge a free account to a duo account

PlanFree/DuoCountry USA DeviceSamsung FE 21Operating SystemAndroid My Question or IssueI sent my wife an invitation to join my duo account. She has a free account. How to merge the free account to the duo account so she doesn't lose anything from the...

Newbie

Plan Free/Duo Country USA   Device Samsung FE 21 Operating System Android   My Question or Issue I sent my wife an invitation to join my duo account.  She has a free account....

Maxim

Spotify Star

608 Views

1 replies

0 likes

Account
Premium
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Unable to use without subscribing. Is spotify really free?

PlanFreeCountrySouth KoreaDeviceAllOperating SystemWindows/IOS My Question or IssueWhen I attempt to use spotify on either desktop or mobile, I am greeted with an interface like what is shown in the attached image. I am unable to exit this "Premium P...

Newbie

Plan Free Country South Korea Device All Operating System Windows/IOS   My Question or Issue When I attempt to use spotify on either desktop or mobile, I am greeted with an interface l...

Maxim

Spotify Star

544 Views

1 replies

0 likes

Account
Free
  • 544 Views
  • 1 replies
  • 0 likes

나는 스포티파이를 이용하지 않는데 누군가 내 계좌로 스포티파이를 결제했다

너눈 몇개월전 스포티파이 무료체험을 하고 해지를 한 후 스포티파이를 전혀 이용하지 않는 와중에 오늘 계좌를 보니 7월 18일 6시 42분에 누군가 내 계좌로 스포티파이를 결제했다 11990원 이게 무슨일 인가요? 저는 전혀 이용하지 않았는데 환불 부탁드립니다. 누군게 제 계좌로 범죄를 저질렀는지 알아봐 주세요

Visitor

너눈 몇개월전 스포티파이 무료체험을 하고 해지를 한 후 스포티파이를 전혀 이용하지 않는 와중에 오늘 계좌를 보니 7월 18일 6시 42분에 누군가 내 계좌로 스포티파이를 결제했다 11990원 이게 무슨일 인가요? 저는 전혀 이용하지 않았는데 환불 부탁드립니다. 누군게 제 계좌로 범죄를 저질렀는지 알아봐 주세요

Billy-J

Spotify Star

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

What's with the horrible Discover Weekly songs?

The songs that get put into my Discover Weekly playlist are some of the worst songs I've ever heard. I don't know how you guys make these playlists, but I'd really like something different. It's full of parody songs and just poorly made remixes. I ha...

Visitor

The songs that get put into my Discover Weekly playlist are some of the worst songs I've ever heard. I don't know how you guys make these playlists, but I'd really like something different. It's full...

vaajy

Roadie

4563 Views

7 replies

9 likes

Other
  • 4563 Views
  • 7 replies
  • 9 likes

ramdom charge on my credit

Hi, I am getting ramdom charge on my credit card of 18$ (and sometime twice a month) wile I am paying my premium subscription by Paypal which is only attached to my bank account. How to stop this?How to reach someone at Spotify?Thank you

Visitor

Hi, I am getting ramdom charge on my credit card of 18$ (and sometime twice a month) wile I am paying my premium subscription by Paypal which is only attached to my bank account. How to stop this? H...

Maxim

Spotify Star

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes

Disabling multi device connections

PlanPremiumCountryUSADevicepcOperating Systemwindows 10 desktop client My Question or IssueI love the multi device connection feature as I love switching between my work computer, home computer, and mobile devices, but there is one big issue I am hop...

Newbie

  Plan Premium Country USA Device pc Operating System windows 10 desktop client   My Question or Issue I love the multi device connection feature as I love switching between my w...

Balder2

Newbie

2618 Views

3 replies

0 likes

Security
  • 2618 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 maanden gratis

Ik ben verleid door de aanbieding van Spotify, waarbij ik drie maanden gratis Premium krijg. Ik heb hierop gedrukt, vervolgens stond dat ik 9,99 vooruit moet betalen. Ook dit heb ik gedaan. Echter, nu heb ik Premium voor 1 maand. De enige reden dat i...

Newbie

Ik ben verleid door de aanbieding van Spotify, waarbij ik drie maanden gratis Premium krijg. Ik heb hierop gedrukt, vervolgens stond dat ik 9,99 vooruit moet betalen. Ook dit heb ik gedaan. Echter, n...

Alex

Spotify Legend

2918 Views

5 replies

1 likes

Premium
  • 2918 Views
  • 5 replies
  • 1 likes

I'm unable to login- it's keeps saying something went wrong

I was on a family premium plan, however now I'm moving. To a single user plan only for my account, however. Now I'm unable to login - every time I try it says something went wrong, I've reset password as well, but nothing helps me login. PlanFree/Pre...

Visitor

I was on a family premium plan, however now I'm moving. To a single user plan only for my account, however. Now I'm unable to login - every time I try it says something went wrong, I've reset passwor...

Maxim

Spotify Star

372 Views

1 replies

0 likes

Account
  • 372 Views
  • 1 replies
  • 0 likes

Can't use multiple google home speakers

Hello. So I have 3 google home mini speakers in my home and use phones w/ bluetooth speakers etc. I upgraded to the Premium family plan so that my kids can each use google home speaker in their rooms to listen to different spotify songs at the same t...

Newbie

Hello.  So I have 3 google home mini speakers in my home and use phones w/ bluetooth speakers etc.  I upgraded to the Premium family plan so that my kids can each use google home speaker in...

wwise

Newbie

5150 Views

3 replies

1 likes

Subscription
  • 5150 Views
  • 3 replies
  • 1 likes

Superuser Contribution Polish songs in discover weekly

PlanPremiumCountryLithuania My Question or IssueHello, I have a problem for a long time. There are 2-5 polish songs in my discover weekly playlist every week.1. I am not from Poland2. I am not listening for polish songs either3. I keep disliking thes...

Regular

Plan Premium Country Lithuania   My Question or Issue Hello, I have a problem for a long time. There are 2-5 polish songs in my discover weekly playlist every week. 1. I am not from Polan...

Antonego

Casual Listener

5942 Views

27 replies

7 likes

Account
Other
  • 5942 Views
  • 27 replies
  • 7 likes

Superuser Contribution Impossible Connexion due to change Of country

PlanFreeCountry France Device(iPhone 8Operating System(iOS 10 My Question or IssueImpossible to log in Because of change of country (Belgium to france), how can i change the country on my Account if i cant log in? Thank you

Visitor

Plan Free Country France   Device (iPhone 8 Operating System (iOS 10   My Question or Issue Impossible to log in Because of change of country (Belgium to france), how can i change...

Joan

Moderator

330 Views

1 replies

0 likes

Account
  • 330 Views
  • 1 replies
  • 0 likes