change email without having the password

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change email without having the password

sangb
Newbie

Hi!

 

I can't remember my password and my email is old (hotmail email that is disabled).

 

I have had an extremely bad experience trying to get help. No where to contact you and by using the HELP i sent a question that you will answer via the email that is registered! HORRIBLE. but finally I got this

 

How can I change my email adress without having my password? currently I can log in via Facebook but I need the password to change email adress

 

Please help me!

 

/Fredrik

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Re: change email without having the password

MattSuda
Community Legend

Hey @sangb

 

I suggest you contact support using this alternative contact form so they can help you


https://support.spotify.com/contact-spotify-anonymous/


Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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