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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422281 Views
  • 965 replies
  • 108 likes
  • Account
  • 422281 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186969 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186969 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103654 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103654 Views
  • 70 replies
  • 10 likes

Solved!! Playlist is still here, but all the content is gone...

Hello I have a playlist where I added many tracks, and today I just noticed that all of them were gone. I was really doubting that all the tracks I had in became alltogether unavailable on Spotify so I checked in the options anyway to display the una...

  • Regular
  • Hello 🙂   I have a playlist where I added many tracks, and today I just noticed that all of them were gone. I was really doubting that all the tracks I had in became alltogether unavailable o...
  • rednekk
  • Regular
  • 421 Views
  • 7 replies
  • 0 likes
  • Other
  • 421 Views
  • 7 replies
  • 0 likes

Student Subscription

So I have been using spotify premium for a year now with the student discount, but I recently got charged $9.99 when it should be $4.99. Do I have to sign up for the student discount again?

  • Newbie
  • So I have been using spotify premium for a year now with the student discount, but I recently got charged $9.99 when it should be $4.99. Do I have to sign up for the student discount again?
  • niva87
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 184 Views
  • 2 replies
  • 0 likes

Premium account

I'm a student but it charged me for the normal premium account how do I get my money back?

  • Newbie
  • I'm a student but it charged me for the normal premium account how do I get my money back?
  • Steph_B
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium
  • 194 Views
  • 1 replies
  • 0 likes

Playlist won't donwload on laptop and pc

Hallo, I have spotify premium and I can't donwload my playlist on my laptop and pc so i can't listen offline. But when i want to download it on my phone its no problem. I hope someone can help me so I can download my music on my laptop and pc. Greeti...

  • Regular
  • Hallo,   I have spotify premium and I can't donwload my playlist on my laptop and pc so i can't listen offline. But when i want to download it on  my phone its no problem. I hope someone ...
  • Steph_B
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium
  • 139 Views
  • 1 replies
  • 0 likes

gift card delivery time

Hello im italian user and i want aks you a question...Today i bought the gift card to send it via email...but my girlfriend does not see the emal gift...why? thanks

  • Newbie
  • Hello im italian user and i want aks you a question...Today i bought the gift card to send it via email...but my girlfriend does not see the emal gift...why? thanks  
  • Steph_B
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

PayPal option not present when updating Payment Method

Hi, So I'm a little confused - I just added my NUS card for the student discount on Premium, which while being a bit fiddly has now gone through fine. However when I was selecting my payment method, the "PayPal" option was missing (which up until now...

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  • Newbie
  • Hi,   So I'm a little confused - I just added my NUS card for the student discount on Premium, which while being a bit fiddly has now gone through fine. However when I was selecting my payment...
  • Steph_B
  • Roadie
  • 278 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 278 Views
  • 1 replies
  • 1 likes

Identity Theft Help?

I recently had my checking account card number stolen. One of the charges was a Spotify charge for $119.88 with reference number of 26547281608. Can anyone help with a number or email address that I can contact to see about this charge? I know it's p...

  • Casual Listener
  • I recently had my checking account card number stolen. One of the charges was a Spotify charge for $119.88 with reference number of 26547281608. Can anyone help with a number or email address that I ...
  • Steph_B
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
  • 525 Views
  • 1 replies
  • 0 likes

Album of artist gone

Hey there, My problem is if i go to the artist his profile it says no musics.I first had a account called Riduan but it wasn't premium anymore and i made a new account this one. Made it premium but now i can't find any albums of that artist on this a...

  • Casual Listener
  • Hey there, My problem is if i  go to the artist his profile it says no musics. I first had a account called Riduan but it wasn't premium anymore and i made a new account this one. Made it premi...
  • Steph_B
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • Other
  • 128 Views
  • 1 replies
  • 0 likes

Unable to complete signing up for Premium

I wanted to sign up for the premium. When I first entered my credit card information and clicked on the "sign up and start my free trial" button I received an error message. I tried this a couple of times with the same result. I then reloaded the pag...

  • Newbie
  • I wanted to sign up for the premium. When I first entered my credit card information and clicked on the "sign up and start my free trial" button I received an error message. I tried this a couple of ...
  • Steph_B
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 303 Views
  • 1 replies
  • 0 likes

TRANSFER MY PLAYLISTS TO A FAMILY SUBSCRIPTION

My partner has a premium subscription and I have recently started a family subscription for myself and the kids. My partner wants to join the family subscription but doesnt want to lose his play lists he has built up over a long period of time. How c...

  • Newbie
  •   My partner has a premium subscription and I have recently started a family subscription for myself and the kids.  My partner wants to join the family subscription but doesnt want to lose...
  • Steph_B
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Cancelar cuenta con facebook

Quiero cancelar una cuenta vieja que tengo linkeada con mi facebook para mi cuenta nueva de spotify poderla linkear con mi facebook como le hago?

  • Casual Listener
  • Quiero cancelar una cuenta vieja que tengo linkeada con mi facebook para mi cuenta nueva de spotify poderla linkear con mi facebook como le hago?
  • Steph_B
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 183 Views
  • 1 replies
  • 0 likes

Adding music from my pc to Spotify

Im trying to add some music from my laptop to Spotify but no joy. Have clicked local files but it does nothing. Also tried importing playlist from itunes and it does nothing. Is there any way I can listen to none spotify artists through Spotify? Sure...

  • Newbie
  • Im trying to add some music from my laptop to Spotify but no joy.   Have clicked local files but it does nothing. Also tried importing playlist from itunes and it does nothing.   Is the...
  • Steph_B
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Not showing on timeline

I have upgraded my acc to premium and also did connected to facebook but it's not showing on my timeline what im listening to,even when i've turn on "show activity". Any idea why?

  • Newbie
  • I have upgraded my acc to premium and also did connected to facebook but it's not showing on my timeline what im listening to,even when i've turn on "show activity". Any idea why?
  • Steph_B
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 372 Views
  • 1 replies
  • 0 likes

Redeem code

I bought 2 redeem code 30$ each.After I used first of them everything was ok.But after success used second I got a message:Your subscription payment failed. Order IDs966592707014966585370010

  • Visitor
  • I bought 2 redeem code 30$ each. After I used first of them everything was ok. But after success used second I got a message: Your subscription payment failed.   Order IDs 966592707014 96...
  • Steph_B
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Spotify Gift Card

So I wanted to gift 3 months of spotify membership to someone, I filled in the web form my email and his/hers selected card layout after submitting form there was no confirmation message.gift card, Premium, Subscription So the question is did he/she ...

  • Newbie
  • So I wanted to gift 3 months of spotify membership to someone, I filled in the web form my email and his/hers selected card layout after submitting form there was no confirmation message.gift card, P...
  • Steph_B
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

On 3 month for 99p and want to start with student spotify?

as above i am on a 3 month for 99p and want to start with student spotify? How do I set this up so it goes from 3 month @ 99p to £4.99 student rate? TIA

  • Newbie
  • as above i am on a 3 month for 99p and want to start with student spotify? How do I set this up so it goes from 3 month @ 99p to £4.99 student rate? TIA
  • Steph_B
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

move playlist from one account to another

i created a new account and want to move my playlists to the new account. how can i do that?

  • Newbie
  • i created a new account and want to move my playlists to the new account. how can i do that?
  • Steph_B
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Error Code 3 - Help!!

English----------Hi spotify. i wanna know why i cant connect to my acc. I see the error 3. Im banned? Why? Any explain?I need backup my music pls, im an old user. pleasThanks Spanish-----------Hola Spotify, queria saber porque no puedo acceder a una ...

  • Newbie
  • English ---------- Hi spotify. i wanna know why i cant connect to my acc. I see the error 3. Im banned? Why? Any explain? I need backup my music pls, im an old user. pleas Thanks     ...
  • KatesHere
  • Community Legend
  • 3581 Views
  • 1 replies
  • 0 likes
  • Account
  • 3581 Views
  • 1 replies
  • 0 likes

Spotify not syncing between devices

Hello! I have spotify premium on my laptop and my iPhone. My playlists weren't syncing between devices so i deleted spotify on my phone and reinstalled and now I have no playlists on my phone. When I follow a playlist on my phone it does not sync to ...

  • Newbie
  • Hello!   I have spotify premium on my laptop and my iPhone. My playlists weren't syncing between devices so i deleted spotify on my phone and reinstalled and now I have no playlists on my phon...
  • Steph_B
  • Roadie
  • 1377 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1377 Views
  • 1 replies
  • 0 likes

Uploading Spotify and it's files to one drive.

I have run into a roadblock of sorts. I'm sure the answer is out there, just overlooked. I am trying to find information on how one would be able to upload all acquired music to Windows One drive? OS there anyone out there with the wisdom? Is it poss...

  • Newbie
  • I have run into a roadblock of sorts. I'm sure the answer is out there, just overlooked. I am trying to find information on how one would be able to upload all acquired music to Windows One drive? OS...
  • Steph_B
  • Roadie
  • 1927 Views
  • 1 replies
  • 0 likes
  • Other
  • 1927 Views
  • 1 replies
  • 0 likes