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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5075 Views
  • 1 replies
  • 9 likes
  • Security
  • 5075 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468950 Views
  • 977 replies
  • 111 likes
  • Account
  • 468950 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206770 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206770 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118087 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118087 Views
  • 72 replies
  • 12 likes

Users who have a Facebook/Spotify created account!!!

Hello to all: As many users are reporting there is an issue signing in with users who created a Spotify account using Facebook. Here is a trick a Spotify mod suggested. Try using the main email address for your Facebook account with the current Spoti...

  • Visitor
  • Hello to all:   As many users are reporting there is an issue signing in with users who created a Spotify account using Facebook. Here is a trick a Spotify mod suggested. Try using the main ...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 314 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't login to Facebook

Okay so I restarted my laptop just before and went to open Spotify, but for some weird reason it had logged out (I always keep it logged in).I clicked on log in with facebook, but once it attempts that, it'll say "The username or password is incorrec...

  • Newbie
  • Okay so I restarted my laptop just before and went to open Spotify, but for some weird reason it had logged out (I always keep it logged in). I clicked on log in with facebook, but once it attempts ...
  • user-removed
  • Not applicable
  • 2215 Views
  • 14 replies
  • 3 likes
  • Account
    Login
    Other
    Premium
  • 2215 Views
  • 14 replies
  • 3 likes

Solved!! Need some clarification about changing country

so at first i register my spotify account in hong kong few months ago, at the time in hong kong i'm only a free user.then today i'm in indonesia and i subscribe to spotify premium service using indonesian credit card, stated on my account it will be ...

  • Regular
  • so at first i register my spotify account in hong kong few months ago, at the time in hong kong i'm only a free user. then today i'm in indonesia and i subscribe to spotify premium service using ind...
  • chandrakrisna96
  • Regular
  • 419 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 419 Views
  • 6 replies
  • 0 likes

Account hacked

Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my facebook profile . What should I do to log in back to m...

  • Newbie
  • Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my face...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

change email without having the password

Hi! I can't remember my password and my email is old (hotmail email that is disabled). I have had an extremely bad experience trying to get help. No where to contact you and by using the HELP i sent a question that you will answer via the email that ...

  • Newbie
  • Hi!   I can't remember my password and my email is old (hotmail email that is disabled).   I have had an extremely bad experience trying to get help. No where to contact you and by usin...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Login
  • 219 Views
  • 1 replies
  • 0 likes

One year gift card ended too early

I received a one year gift card for Premium October 2015. Spotify logged me out and when I signed in again I didn't have premium anymore. How do I get it back?

  • Visitor
  • I received a one year gift card for Premium October 2015. Spotify logged me out and when I signed in again I didn't have premium anymore. How do I get it back?
  • MattSuda
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium
  • 307 Views
  • 3 replies
  • 0 likes

Lost password and old email address

I have registered with my old email address that isn't anymore in use. I have lost my password also. In order to change the email that is linked into account the password needed. In order to reset a password, working email address is needed. What can...

  • Newbie
  • I have registered with my old email address that isn't anymore in use. I have lost my password also. In order to change the email that is linked into account the password needed. In order to reset a ...
  • MattSuda
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • Account
  • 467 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in on mobile device

While listening to Spotify on my iPhone this afternoon, I went to change playlists and Spotify froze. I restarted the app and upon reopening login was requested. Unfortunately I continue to get the "unable to login" message even after reinstalling th...

  • Newbie
  • While listening to Spotify on my iPhone this afternoon, I went to change playlists and Spotify froze. I restarted the app and upon reopening login was requested. Unfortunately I continue to get the "...
  • 113175936
  • Casual Listener
  • 674 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 674 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in via facebook. Please Help!!

I love using spotify, and I've had it for a while. I can't log into the spotify app on my phone via facebook anymore. No matter how many times I try, it won't work. I have spotify premium. I don't want to make a new account. Please help.

  • Casual Listener
  • I love using spotify, and I've had it for a while. I can't log into the spotify app on my phone via facebook anymore. No matter how many times I try, it won't work. I have spotify premium. I don't wa...
  • MattSuda
  • Spotify Star
  • 1089 Views
  • 8 replies
  • 2 likes
  • Login
  • 1089 Views
  • 8 replies
  • 2 likes

Solved!! Can't log in with my Facebook premium Spotify account

The app says either the password or the email is incorrect even though I'm trying to log in with Facebook, what should I do?

  • Newbie
  • The app says either the password or the email is incorrect even though I'm trying to log in with Facebook, what should I do?
  • msclevine
  • Newbie
  • 1506 Views
  • 13 replies
  • 1 likes
  • Account
    Login
  • 1506 Views
  • 13 replies
  • 1 likes

Solved!! Spotify Premium

My premium subscription will be cancelled in 5days, now I would receieve my pay on the 6th day, will my playlists and saved songs on my phone be deleted or should I “resave" them again once I get my premium subscription back?

  • Casual Listener
  • My premium subscription will be cancelled in 5days, now I would receieve my pay on the 6th day, will my playlists and saved songs on my phone be deleted or should I “resave" them again once I get my ...
  • lgochoco93
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • Premium
  • 389 Views
  • 2 replies
  • 0 likes

Can not Change Credit Card Details

Hi There, I am trying to update my credit card details and all that is happening is the loading symbol is spinning arounnd and not letting me do anything. Can you please help me out so I can pay you. Kind Regards,Sam Logan

  • Newbie
  • Hi There,   I am trying to update my credit card details and all that is happening is the loading symbol is spinning arounnd and not letting me do anything. Can you please help me out so I can...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Paying Spotify premium in advance

Hi I have subscribed to spotify premium and has confirmed that I will be paying monthly. But then decided I would like to pay the full amount for the year and not have to worry about it. If I buy the gift card for the yearly subscription , and apply ...

  • Newbie
  • Hi    I have subscribed to spotify premium and has confirmed that I will be paying monthly. But then decided I would like to pay the full amount for the year and not have to worry about i...
  • Maxim
  • Spotify Star
  • 1305 Views
  • 1 replies
  • 2 likes
  • Premium
  • 1305 Views
  • 1 replies
  • 2 likes

Log in

I changed my password now it's saying incorrect password and won't let log in through the app.

  • Visitor
  • I changed my password now it's saying incorrect password and won't let log in through the app.
  • ryanmedia
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Login
  • 164 Views
  • 1 replies
  • 0 likes

Uk Student

Hi, I am a student in Uk but the bank I use is in the US, is there anyway I can use the student discount avaiable to Uk students. After being charged the full price i cancelled my membership in here and now i can't even log in to spotify what is goin...

  • Newbie
  • Hi, I am a student in Uk but the bank I use is in the US, is there anyway I can use the student discount avaiable to Uk students. After being charged the full price i cancelled my membership in here ...
  • KatesHere
  • Community Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 658 Views
  • 1 replies
  • 0 likes

mobile devices on sub-accounts for family plan

Hi, I've recently added another family member to our family plan. Is there anything tricky about the sub accounts using their mobile devices with their accounts? They are both on chrome books, which work fine with their individual log ins. Should the...

  • Newbie
  • Hi,   I've recently added another family member to our family plan.  Is there anything tricky about the sub accounts using their mobile devices with their accounts?  They are both on...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Error code 3

I cannot log onto my account. Billing is up to date. I have uninstalled and reinstalled Spotify. And reset my password.Sometimes it lets me into the account section but never to play music

  • Newbie
  • I cannot log onto my account. Billing is up to date. I have uninstalled and reinstalled Spotify. And reset my password. Sometimes it lets me into the account section but never to play music
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Login
  • 337 Views
  • 1 replies
  • 0 likes

Charged FOUR times after getting errors

I've had my spotify account for some time and I took about a months break to try another streaming program. I decided to come back and I re-sign up for spotify Premium. As I was attemping to sign up again I kept getting this error: "The CSRF token is...

  • Casual Listener
  • I've had my spotify account for some time and I took about a months break to try another streaming program. I decided to come back and I re-sign up for spotify Premium.    As I was attemp...
  • osornios
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 210 Views
  • 3 replies
  • 0 likes

canceled premium but was still charged!!!!!

Hey, I had the three month trial for spotify premium which was supposed to end today. I had cancelled the subcription last night to make sure i was not charged for the month of april. However, I checked my bank account and I was charged $9.99 for the...

  • Casual Listener
  •   Hey,   I had the three month trial for spotify premium which was supposed to end today. I had cancelled the subcription last night to make sure i was not charged for the month of april...
  • Maxim
  • Spotify Star
  • 283 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 283 Views
  • 5 replies
  • 0 likes

Freelance account

I figure I have free account, but the change to the premium , I figure the consumer credit card . I need to change payment card but appear as free account does not allow me , how could I solve the problem?

  • Newbie
  • I figure I have free account, but the change to the premium , I figure the consumer credit card . I need to change payment card but appear as free account does not allow me , how could I solve the pr...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes