charged twice this month, now a message in my account saying my payment has failed

[applepies]

On the Premium Family plan - always been charged once per month since I started - this month, 2 charges and a message in my account saying payments have failed and I should add a payment method.

Is there an official contact for spotify payments problems, or is it just down to the community to assist?

Thanks,

Matt

[OneByBoo]

Hi @applepies,

thanks for reaching out !

In order to sort out your account issue, i'll first address the double charge.

Please use this help page to locate all account listed with your details so you'd know that you haven't created another account by mistake.

Please also check that the account overview shows the right subscription by visiting it at Spotify.com.

On top of that, this payment troubleshooting can help fixing the failed payment issue and in case you need to talk to support, make sure to read this Refunds page and reach out using it.

Hope this helps 🙂