Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2025-02-19 1:43:32 AM
ribezaz
Spotify Star
9951 Views
3 replies
9 likes
Security

9951 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
yesterday
ddongnyangi
Newbie
496612 Views
982 replies
112 likes
Account

496612 Views
982 replies
112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1214123 Views
119 replies
117 likes
Account

1214123 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
122778 Views
72 replies
12 likes
Account
Login
Premium

122778 Views
72 replies
12 likes

Solved!! Adding second artist account to spotify for artists.

Hi, I release music through Distrokid and already have one verified alias on Spotify for Artists. I'm trying to varify a second one but I can't seem to find a way to instantly varify this new alias. My debut track isn't released yet but I have the UR...

MikeAllanMusic
Newbie
Hi, I release music through Distrokid and already have one verified alias on Spotify for Artists. I'm trying to varify a second one but I can't seem to find a way to instantly varify this new alias. ...
2019-10-18 3:41:01 AM
2019-10-18 12:39:36 PM
OneByBoo
Roadie
11619 Views
1 replies
0 likes
Account

11619 Views
1 replies
0 likes

Solved!! Account email incorrect

PlanPremiumCountryNew ZealandDeviceMacBook Air, Note 10+ Operating SystemWindows 10 My Question or IssueHi, my spotify account has the wrong email address (I noticed this today when trying to login as it's similar but not the full, realized why my ac...

user-removed
Visitor
Plan Premium Country New Zealand Device MacBook Air, Note 10+ Operating System Windows 10 My Question or Issue Hi, my spotify account has the wrong email address (I n...
2019-10-18 11:31:31 AM
2019-10-18 12:36:52 PM
OneByBoo
Roadie
1678 Views
1 replies
0 likes
Login

1678 Views
1 replies
0 likes

Account Hacked

PlanPremiumCountryUKDevice(Huawei P30 Lite)Operating System(Android (9) Pie.) My Question or IssueI signed up with Spotify with the email address *snip* from my phone (listed above) on the 15th October 2019. I had a 6 month free offer through sky.On ...

MattEllis
Casual Listener
Plan Premium Country UK Device (Huawei P30 Lite) Operating System (Android (9) Pie.) My Question or Issue I signed up with Spotify with the email address *snip* from my phone (listed...
2019-10-16 1:51:13 PM
2019-10-18 8:00:49 AM
DanielTham
Composer
1450 Views
2 replies
1 likes
Account
Security

1450 Views
2 replies
1 likes

Payment

My Question or IssueHad my card stolen so bank account has been temporarily frozen and payment due. Will premium be cancelled straight away or after a few days? Is there anything else I can do?

laurab154
Visitor
My Question or Issue Had my card stolen so bank account has been temporarily frozen and payment due. Will premium be cancelled straight away or after a few days? Is there anything else I can do?
2019-10-17 4:00:46 PM
2019-10-18 7:49:39 AM
DanielTham
Composer
850 Views
2 replies
1 likes
Account

850 Views
2 replies
1 likes

Solved!! Can't access spotify.com - however community works

Plan - Premium FamilyCountry - AustraliaDevice - All devices - PC (Win 10 Pro) and phones/tablets via Wifi - not working unless already logged inDevice - Android 8 and 9 devices ARE working via cellular network My Question or IssueSee screenshot. I c...

willyroo
Regular
Plan - Premium Family Country - Australia Device - All devices - PC (Win 10 Pro) and phones/tablets via Wifi - not working unless already logged in Device - Android 8 and 9 devices ARE w...
2019-10-17 9:53:26 AM
2019-10-17 10:23:37 PM
KossB
Roadie
1502 Views
2 replies
0 likes
Login
Premium

1502 Views
2 replies
0 likes

Superuser Contribution Spam

I keep posting about my account being compromised and they keep red flagging it as spam

MattEllis
Casual Listener
I keep posting about my account being compromised and they keep red flagging it as spam
2019-10-16 2:41:45 PM
2019-10-17 8:23:03 AM
Peter
Spotify Legend
9718 Views
2 replies
0 likes
Account

9718 Views
2 replies
0 likes

Renewing student membership with payment in different country from school

PlanStudentCountryUSA My Question or IssueI'm currently taking online courses at a university in Canada but am living in the US and am only able to pay with US credit cards. How can I renew my student membership?

jchen12
Visitor
Plan Student Country USA My Question or Issue I'm currently taking online courses at a university in Canada but am living in the US and am only able to pay with US credit cards. How can ...
2019-10-16 8:43:10 PM
2019-10-17 3:47:30 AM
Luan
Spotify Star
716 Views
1 replies
0 likes
Account
Premium

716 Views
1 replies
0 likes

Solved!! Log in in a offline mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have log out on my mobile and I was at the time in a offline mode and now when I try to log...

ahlsi
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-10-16 10:54:14 AM
2019-10-16 11:59:08 PM
Emilia_8
Community Legend
1270 Views
3 replies
0 likes
Account

1270 Views
3 replies
0 likes

changing Student premium package payment method

PlanStudent Premium CountryIndonesia DeviceAsus Zenfone Max Pro M1 Operating SystemAndroid 9 My Question or IssueI am registered in a premium student package and I want to change the payment method from mobile to credit card, but how?

malv_in
Visitor
Plan Student Premium Country Indonesia Device Asus Zenfone Max Pro M1 Operating System Android 9 My Question or Issue I am registered in a premium student pac...
2019-10-16 4:01:51 PM
2019-10-16 7:19:25 PM
OneByBoo
Roadie
780 Views
1 replies
0 likes
Account
Premium
Subscription

780 Views
1 replies
0 likes

Solved!! my account was downgraded

PlanFree/PremiumCountryIsraelDeviceRedmi Note 7Operating SystemAndroid My Question or IssueI created my account in July and joind the primyum in the same month.Every thing was working fine until one day an iretating song called "time to say goodbye" ...

user-removed
Visitor
Plan Free/Premium Country Israel Device Redmi Note 7 Operating System Android My Question or Issue I created my account in July and joind the primyum in the same month. Every thing ...
2019-10-16 12:13:14 PM
2019-10-16 6:59:49 PM
Billy-J
Spotify Star
1091 Views
1 replies
0 likes
Account
Free
Other
Premium

1091 Views
1 replies
0 likes

wrong artist song on my artist profile

Hi, Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating. Here is my profile: https://open.spotify.com/artist/4DsD95lJoAXFmrh7vhL6MU Wrong track: ht...

reesparadiso
Visitor
Hi, Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating. Here is my profile:&n...
2019-10-16 6:19:17 PM
2019-10-16 6:58:14 PM
OneByBoo
Roadie
5382 Views
1 replies
0 likes
Account

5382 Views
1 replies
0 likes

Superuser Contribution Spotify pauses all the time on diferent platforms

Hello There,I'm slowly getting sick of it. For some reason all of my Spotify "devices" are going into a pause after a few seconds to a few minutes of playing. Mostly it is few seconds. i first noticed this on my phone (android 8.1.0) streaming over t...

splawik26
Casual Listener
Hello There, I'm slowly getting sick of it. For some reason all of my Spotify "devices" are going into a pause after a few seconds to a few minutes of playing. Mostly it is few seconds. i first noti...
2019-10-07 12:41:21 AM
2019-10-16 10:17:39 AM
Petya
Community Legend
2280 Views
3 replies
0 likes
Account
Other
Premium

2280 Views
3 replies
0 likes

Superuser Contribution Update to Android 9 and now my app will not let me login

PlanFreeCountryUSDeviceMoto x4Operating SystemAndriod 9 My Question or IssueI have not been able to login to my account through the ap for a few days. I updated my phone and now it keeps saying that my password and email are not correct. I am able to...

ktkat21
Visitor
Plan Free Country US Device Moto x4 Operating System Andriod 9 My Question or Issue I have not been able to login to my account through the ap for a few days. I updated my phon...
2019-10-12 3:47:44 AM
2019-10-16 10:01:47 AM
Petya
Community Legend
1433 Views
2 replies
2 likes
Account
Login

1433 Views
2 replies
2 likes

Superuser Contribution I have been logged out of Spotify on my PC but am still logged in on my phone but I cant login

I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. I deleted my facebook account a few months ago and ...

NeedHelp9395237
Casual Listener
I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. ...
2019-10-10 8:23:17 PM
2019-10-16 9:53:20 AM
Petya
Community Legend
1702 Views
3 replies
0 likes
Account

1702 Views
3 replies
0 likes

Solved!! Problems using Google home mini

I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free I want version. While I'm logged in on the Google home he is also using my premium a...

Fabian_fsc
Casual Listener
I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free I want version. While I'm l...
2019-10-15 7:40:02 PM
2019-10-15 8:04:36 PM
AnthonyBPL
Regular
1324 Views
3 replies
0 likes
Account

1324 Views
3 replies
0 likes

Display Name

PlanPremiumCountryUS My Question or IssueUp until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it was showing my Chinese name. I have had my spotify account for over 5...

rjayylee
Newbie
Plan Premium Country US My Question or Issue Up until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it w...
2019-10-14 10:04:31 PM
2019-10-15 7:47:19 PM
OneByBoo
Roadie
783 Views
1 replies
0 likes
Account

783 Views
1 replies
0 likes

How to Link a Spotify Artist Account to Distrokid Account

PlanPremium/ArtistCountrySantiago de Chile My Question or IssueI need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and I need to connect them to start uploading my songs. Anyone who can ...

artyfaiz
Visitor
Plan Premium/Artist Country Santiago de Chile My Question or Issue I need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and...
2019-10-14 11:16:48 PM
2019-10-15 7:03:45 PM
Loxer
Community Legend
10108 Views
1 replies
0 likes
Account

10108 Views
1 replies
0 likes

Songs are missing in India

PlanPremiumCountryIndiaDeviceNokia 3.1 PlusOperating SystemAndroid Pie My Question or IssueI've subscribed to Spotify Premium immediately after they launched the app in India, but huge number of songs are missing. This includes Coldplay, ED Sheeran, ...

Soumyab
Casual Listener
Plan Premium Country India Device Nokia 3.1 Plus Operating System Android Pie My Question or Issue I've subscribed to Spotify Premium immediately after they launched the app ...
2019-03-22 6:40:24 AM
2019-10-15 4:41:52 PM
Harrix
Visitor
3237 Views
4 replies
7 likes
Premium
Subscription

3237 Views
4 replies
7 likes

Charged when shouldn't have

PlanFree/PremiumCountryNew ZelanadDevicesamsungOperating System(Android My Question or IssueI've been charged for the first month and I should have 3 free months to start with. How do I get a refund and how can I make sure I do get 3 free months?

tietch
Visitor
Plan Free/Premium Country New Zelanad Device samsung Operating System (Android My Question or Issue I've been charged for the first month and I should have 3 free months to s...
2019-10-15 6:53:42 AM
2019-10-15 7:11:32 AM
Emilia_8
Community Legend
1146 Views
1 replies
0 likes
Account

1146 Views
1 replies
0 likes

I will be charged?

Hi Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my account with the same email and i want to know if i will ...

Erik921
Music Fan
Hi Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my...
2019-10-02 9:17:47 PM
2019-10-14 9:55:25 PM
Emilia_8
Community Legend
2285 Views
26 replies
0 likes
Account

2285 Views
26 replies
0 likes

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