Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4818 Views
1 replies
9 likes
Security

4818 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Ryankewley
Newbie
466862 Views
976 replies
111 likes
Account

466862 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206167 Views
119 replies
117 likes
Account

1206167 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
115021 Views
72 replies
12 likes
Account
Login
Premium

115021 Views
72 replies
12 likes

Cambio de contraseña continuo

Hola a todos, resulta que últimamente cada semana tengo que restablecer la contraseña para poder entrar. Cuando voy a entrar me encuentro con la sesión cerrada, introduzco mi contraseña y me pone que es errónea cuando no lo es. Para poder entrar teng...

gonzalezmusic
Casual Listener
Hola a todos, resulta que últimamente cada semana tengo que restablecer la contraseña para poder entrar. Cuando voy a entrar me encuentro con la sesión cerrada, introduzco mi contraseña y me pone que...
2019-08-29 12:33:21 PM
2019-09-03 10:49:00 AM
gonzalezmusic
Casual Listener
761 Views
2 replies
0 likes
Account
Login

761 Views
2 replies
0 likes

Web player popup issue

PlanFreeCountrySouth Africa DeviceSamsung Galaxy A7 My Question or IssueWeb player (Chrome) message keep popping up even after I choose to listen "on this device ". Thereafter it skips to a random song and does not stream the music to my connected bl...

Louwtjie
Casual Listener
Plan Free Country South Africa Device Samsung Galaxy A7 My Question or Issue Web player (Chrome) message keep popping up even after I choose to listen "on this device ". Thereaft...
2019-09-01 6:12:51 PM
2019-09-03 6:50:14 AM
Rene01
Community Legend
596 Views
3 replies
0 likes
Account
Free

596 Views
3 replies
0 likes

Can't login

Hi I have a spotify premium account which I got from my vodafone contract but can no longer login on any devices.When I try to login I get a message saying user name or password are incorrect and when I try to reset my password it says the email addr...

user-removed
Visitor
Hi I have a spotify premium account which I got from my vodafone contract but can no longer login on any devices. When I try to login I get a message saying user name or password are incorrect and w...
2019-09-02 1:01:40 PM
2019-09-03 3:50:36 AM
imaginarychris
Gig Goer
841 Views
2 replies
0 likes
Login

841 Views
2 replies
0 likes

Solved!! Can't see friends feed

PlanPremiumCountryBrazil My Question or Issue For a while now I'm unable to see my friends feed. Before it showed a message saying there was some error in getting my friends feed and that I should try again later (at that time I had a Free Spotify Ac...

frieira
Casual Listener
Plan Premium Country Brazil My Question or Issue For a while now I'm unable to see my friends feed. Before it showed a message saying there was some error in getting my friends fee...
2019-01-13 2:16:29 AM
2019-09-02 10:33:04 PM
audelalbarran1
Visitor
16540 Views
6 replies
0 likes
Account
Other
Premium

16540 Views
6 replies
0 likes

Solved!! Account linked to Facebook but still showing old username

PlanFree/Premium PREMIUMCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Macbook pro 2012Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS 10.12.6 My Question or IssueHi, I want my Spotify account to show my Facebook nam...

theminutetaker
Casual Listener
Plan Free/Premium PREMIUM Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Macbook pro 2012 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS ...
2019-08-20 11:46:56 PM
2019-09-02 10:28:21 PM
Noah
Spotify Star
1797 Views
5 replies
0 likes
Account

1797 Views
5 replies
0 likes

Spotify charges me two times per month for Premium

PlanPremiumCountryHungaryDevice(iPhone XS Max, MacBook Air, XBOX One X)Operating System(iOS 10, MacOS, etc.)My Question or Issue:I just find out that Spotify just charges me two times per month.How is that possible, i cant contact them, cant find an ...

attilatakacs
Visitor
Plan Premium Country Hungary Device (iPhone XS Max, MacBook Air, XBOX One X) Operating System (iOS 10, MacOS, etc.) My Question or Issue: I just find out that Spotify just charges me two tim...
2019-09-02 9:01:02 PM
2019-09-02 9:05:39 PM
Noah
Spotify Star
523 Views
1 replies
0 likes
Account
Other
Premium

523 Views
1 replies
0 likes

Cannot access anything but the Web Player

Hey! I've only just recently had issues accessing quite literally every Spotify service apart from the Web Player. This includes the website, the Desktop App Download Site, the Desktop app itself, and the Android App. The Desktop App and Android App ...

Zaccymo
Casual Listener
Hey! I've only just recently had issues accessing quite literally every Spotify service apart from the Web Player. This includes the website, the Desktop App Download Site, the Desktop app i...
2019-08-31 9:28:54 AM
2019-09-02 8:47:05 PM
ListenToGlobal
Composer
815 Views
4 replies
0 likes
Account
Login

815 Views
4 replies
0 likes

Created Spotify account with one FB account, deleted FB account, now cannot link to 2nd FB account.

PlanPremium (Student)CountryAustraliaDeviceMacbook Early 2016, app version 1.1.10.540.gfcf0430f Samsung Galaxy S10 5G (SM-G977B), app version 8.5.14.752Operating SystemMacbook: Mojave 10.14.5, Samsung OneUI 1.1 - Android 9 My Question or IssueHowdy, ...

user-removed
Visitor
Plan Premium (Student) Country Australia Device Macbook Early 2016, app version 1.1.10.540.gfcf0430f Samsung Galaxy S10 5G (SM-G977B), app version 8.5.14.752 Operating Sy...
2019-07-21 2:57:36 AM
2019-09-02 6:17:38 PM
Jose_M
Spotify Star
1634 Views
5 replies
0 likes
Account
Login

1634 Views
5 replies
0 likes

Family Account - change country

PlanPremium (Family)CountryWas AU, Now UKDeviceiPhone/Web UI My Question or IssueHi guys - We have just moved over to the UK, and trying to change our accounts to update country - In each of the family accounts I cannot change the country (I get the ...

scottyman
Casual Listener
Plan Premium (Family) Country Was AU, Now UK Device iPhone/Web UI My Question or Issue Hi guys - We have just moved over to the UK, and trying to change our accounts to update ...
2019-09-02 3:00:45 PM
2019-09-02 5:10:26 PM
Brunelicia
Community Legend
600 Views
3 replies
0 likes
Account
Premium
Subscription

600 Views
3 replies
0 likes

Spotify app won't log in on Android

PlanPremiumCountryUSA DeviceSome kind of Android phone, idk specifically My Question or IssueI cannot log in to my Spotify account on the app on my Android phone even though I have the username and password completely correct. I double checked to mak...

izzyd12321
Casual Listener
Plan Premium Country USA Device Some kind of Android phone, idk specifically My Question or Issue I cannot log in to my Spotify account on the app on my Android phone eve...
2019-09-02 1:35:00 AM
2019-09-02 4:02:50 PM
BrickGame
Casual Listener
808 Views
4 replies
0 likes
Login

808 Views
4 replies
0 likes

Cant Log in

Plan: premiumPhone: Galaxy S10+Country: USOS: Android 9Hello, today i got on spotify to be greeted with a login/sign up screen. So i logged in with my normal credentials and it showed the normal splash page for not even a second then goes back to the...

Suudere
Casual Listener
Plan: premium Phone: Galaxy S10+ Country: US OS: Android 9 Hello, today i got on spotify to be greeted with a login/sign up screen. So i logged in with my normal credentials and it showed the nor...
2019-08-31 12:50:16 AM
2019-09-02 6:53:53 AM
Rene01
Community Legend
736 Views
3 replies
0 likes
Account
Login
Premium

736 Views
3 replies
0 likes

My bank account changed now i cant login anymore

My Bank account number got changed and u still had my old one for payment.Now after trying to take from my account u couldn't and i cant login to change / update payment and pay for my new month.. Please help, i want to give u my money

aquintero
Newbie
My Bank account number got changed and u still had my old one for payment. Now after trying to take from my account u couldn't and i cant login to change / update payment and pay for my new month.. ...
2017-10-01 10:49:12 PM
2019-09-02 2:30:38 AM
BrickGame
Casual Listener
818 Views
4 replies
0 likes
Account
Login
Premium

818 Views
4 replies
0 likes

No se me reproducen algunas canciones

Hola,Hace un tiempo aproximadamente dejaron de reproducirse todas las canciones de un artista en concreto. En el móvil aparece la canción normal no sale en gris ni nada, aparecen todas las canciones normal pero al darle no se reproduce. ¿Por qué solo...

maark11
Visitor
Hola, Hace un tiempo aproximadamente dejaron de reproducirse todas las canciones de un artista en concreto. En el móvil aparece la canción normal no sale en gris ni nada, aparecen todas las cancione...
2019-09-01 2:00:29 PM
2019-09-01 10:53:10 PM
Brunelicia
Community Legend
674 Views
1 replies
0 likes
Other
Premium
Subscription

674 Views
1 replies
0 likes

Solved!! Multiple Spotify accounts hacked with the login info posted online

Recently I noticed that some other people were using my Premium Spotify account as well. After changing my password this problem was luckely solved. However, today I received a lot of spam mails in my mailbox so I googled my mailaddress online and th...

user-removed
Visitor
Recently I noticed that some other people were using my Premium Spotify account as well. After changing my password this problem was luckely solved. However, today I received a lot of spam mails in m...
2019-09-01 8:11:29 PM
2019-09-01 8:38:41 PM
Billy-J
Spotify Star
816 Views
1 replies
0 likes
Account
Security

816 Views
1 replies
0 likes

Solved!! Cannot change avatar

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueI'm unable to change avatar from website and from app. How to change avatar? My profile is not Facebook connected. This is not working https://community.spotify.com/t5/Account...

user-removed
Visitor
Plan Free Country Italy Device PC Operating System Windows 10 My Question or Issue I'm unable to change avatar from website and from app. How to change avatar? My profile is not Face...
2019-09-01 6:16:22 PM
2019-09-01 7:08:49 PM
Noah
Spotify Star
2762 Views
3 replies
0 likes
Account

2762 Views
3 replies
0 likes

Account has weird characters

Account name has only random characters, what can I do to change it?

Ruwe
Casual Listener
Account name has only random characters, what can I do to change it?
2019-09-01 2:51:41 PM
2019-09-01 6:15:32 PM
Billy-J
Spotify Star
623 Views
3 replies
0 likes
Account

623 Views
3 replies
0 likes

Solved!! Can't change or pause a song

PlanFree/PremiumCountryBrazilDeviceWeb PlayerOperating SystemWindows 10 My Question or IssueMy spotify keeps playing a random album and I can't even stop the song that is playing for more than 3 seconds. When I try to play something else, it comes ba...

ozsolon
Visitor
Plan Free/Premium Country Brazil Device Web Player Operating System Windows 10 My Question or Issue My spotify keeps playing a random album and I can't even stop the song that is pla...
2019-09-01 5:18:01 PM
2019-09-01 5:45:01 PM
Noah
Spotify Star
3813 Views
1 replies
0 likes
Account

3813 Views
1 replies
0 likes

Solved!! Double payments!!

I have already tried to reach you guys at spotify because i am getting double invoice. For some reason your Finnish tech support doesnt even answer. Can you please do something about my problem. It is annoying to pay 20 euros every month instead of 1...

masamune23
Casual Listener
I have already tried to reach you guys at spotify because i am getting double invoice. For some reason your Finnish tech support doesnt even answer. Can you please do something about my problem. It i...
2014-11-27 10:02:19 AM
2019-09-01 5:24:39 PM
joobia
Visitor
2434 Views
12 replies
0 likes

2434 Views
12 replies
0 likes

Solved!! Replace track recording on an album during distributor change

I am considering changing my music distributor. There a post already about this. https://community.spotify.com/t5/Accounts/Switching-distributors-for-our-music/td-p/1657499However I wonder if while doing this I would be able to replace a single track...

Soundeity
Casual Listener
I am considering changing my music distributor. There a post already about this. https://community.spotify.com/t5/Accounts/Switching-distributors-for-our-music/td-p/1657499 However I wonder i...
2019-08-31 12:53:30 PM
2019-09-01 9:33:06 AM
MattSuda
Spotify Star
3241 Views
3 replies
0 likes
Account

3241 Views
3 replies
0 likes

Playlist submission for new project/first single

Hi! I'm a music producer and I'm experiencing some trouble trying to submit my new single from my new project for playlist consideration. I manage two different musical projects, for the first we already have music streaming and have access to our Sp...

benoit_ta
Visitor
Hi! I'm a music producer and I'm experiencing some trouble trying to submit my new single from my new project for playlist consideration. I manage two different musical projects, fo...
2019-08-31 9:32:14 PM
2019-09-01 9:32:22 AM
Rene01
Community Legend
584 Views
1 replies
0 likes
Account

584 Views
1 replies
0 likes

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