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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232222 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232222 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12491 Views
  • 6 replies
  • 11 likes
  • Security
  • 12491 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526725 Views
  • 987 replies
  • 113 likes
  • Account
  • 526725 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127636 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127636 Views
  • 74 replies
  • 12 likes

Superuser Contribution Do ideas need to be approved to be seen?

I posted an idea and it is not visible to friends who want to upvote it? Why is that? Is there an idea post approval system or is it a glitch with my post. This is the post that nobody can see. https://community.spotify.com/t5/Idea-Submissions/All-Pl...

  • Regular
  • I posted an idea and it is not visible to friends who want to upvote it? Why is that?    Is there an idea post approval system or is it a glitch with my post.   This is the post th...
  • Katerina
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • Other
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not showing informations in the artist "about" section anymore

Hello everyone,one of the most interesting spotify tool is the "informations" page of any artist, which normally shows the number of listeners per month, followers e distribution of listeners between cities and playlists. It's about a month now that ...

  • Casual Listener
  • Hello everyone, one of the most interesting spotify tool is the "informations" page of any artist, which normally shows the number of listeners per month, followers e distribution of listeners betwe...
  • danoleman
  • Newbie
  • 1786 Views
  • 3 replies
  • 0 likes
  • Other
  • 1786 Views
  • 3 replies
  • 0 likes

Display name not showing or something

So I just made an account like, 5 minutes ago with my email and set a display name as sleepyeevee. It completely ignored that name and gave me the garble username that can't be changed. I can't even look at my display name it's like I don't have one ...

  • Visitor
  • So I just made an account like, 5 minutes ago with my email and set a display name as sleepyeevee. It completely ignored that name and gave me the garble username that can't be changed. I can't even ...
  • FunkyMe
  • Visitor
  • 1126 Views
  • 6 replies
  • 1 likes
  • Account
  • 1126 Views
  • 6 replies
  • 1 likes

Solved!! Change email

PlanPremiumCountryUKDevice(iPhone X, Macbook Pro 2015)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been using Spotify for several years and I was looking at my account recently and noticed my email address is still assi...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone X, Macbook Pro 2015) Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue I've been using Spotify for several years an...
  • Emilia_8
  • Community Legend
  • 1101 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1101 Views
  • 3 replies
  • 0 likes

Some tracks black (not Grey) not available

Plan HuFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVarious black tracks not available

  • Visitor
  • Plan Hu Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Vari...
  • Luan
  • Spotify Star
  • 1078 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1078 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to Change Profile Picture

PlanFreeCountryUnited StatesDeviceDell Inspiron 3668 DesktopOperating SystemWindows 10 My Question or IssueI'm trying to change my profile picture, but whenever I go to my profile and hover over my icon, no "change" button shows up. As well, I've tri...

  • Casual Listener
  • Plan Free Country United States Device Dell Inspiron 3668 Desktop Operating System Windows 10   My Question or Issue I'm trying to change my profile picture, but whenever I go to my pr...
  • Katerina
  • Spotify Legend
  • 4272 Views
  • 9 replies
  • 4 likes
  • Account
  • 4272 Views
  • 9 replies
  • 4 likes

Solved!! Charged Full Price despite still being a student.

PlanPremiumCountryCanada DeviceSamasung Galaxy S9Operating SystemAndroid My Question or Issue I have been using spotify on and off for several years. But I just realized that since I last reactivated my premium subscription, I have been paying the fu...

  • Visitor
  • Plan Premium Country Canada   Device Samasung Galaxy S9 Operating System Android   My Question or Issue   I have been using spotify on and off for several years. But I just...
  • Jacob
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 719 Views
  • 1 replies
  • 0 likes

Artists blocked without me actually blocking them

Found some new artists and wanted to listen to them, but I got the error message:"We can't play this until you allow this artist in the Spotify phone app."I have never heard of the artists before, and definetely haven't blocked them, so thought I mig...

  • Visitor
  • Found some new artists and wanted to listen to them, but I got the error message: "We can't play this until you allow this artist in the Spotify phone app." I have never heard of the artists before...
  • Luan
  • Spotify Star
  • 734 Views
  • 1 replies
  • 1 likes
  • Account
  • 734 Views
  • 1 replies
  • 1 likes

Atualizei os dados de pagamento e minha conta mudou de plano

Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual. NÃO SOLICITEI ESTA MUDANÇA!!! COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA??

  • Visitor
  • Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual.  NÃO SOLICITEI ESTA MUDANÇA!!!  COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA?...
  • Luan
  • Spotify Star
  • 831 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 831 Views
  • 1 replies
  • 0 likes

Solved!! How do I remove access to my account on another unit?

I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore.I have changed password and removed the unit in offline-mode.How do I achieve my goal? PlanPremiumCountrySwedenDeviceiP...

  • Regular
  • I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore. I have changed password and removed the unit in offline-mode. How...
  • ListenToGlobal
  • Composer
  • 5689 Views
  • 3 replies
  • 0 likes
  • Account
  • 5689 Views
  • 3 replies
  • 0 likes

I am being charged for premium on an account i no longer have access to, help?

Hi, I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this? I got a new phone and tried to get that account back however it is not the account i have registered to Facebook or the email i use ...

  • Visitor
  • Hi,   I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this?   I got a new phone and tried to get that account back however it...
  • ListenToGlobal
  • Composer
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 483 Views
  • 1 replies
  • 0 likes

Can't play the current song

Let me just say that I've already checked just about every other thread with this topic that I can find. I've tried every single solution suggested in those threads, and still nothing. The issue is that everytime I start a song it stops halfway throu...

  • Visitor
  • Let me just say that I've already checked just about every other thread with this topic that I can find. I've tried every single solution suggested in those threads, and still nothing.   The i...
  • caironoleto
  • Visitor
  • 589 Views
  • 1 replies
  • 2 likes
  • 589 Views
  • 1 replies
  • 2 likes

Spotify name

I connected my account to facebook and now my name on spotify is some weird code.

  • Casual Listener
  • I connected my account  to facebook and now my name on spotify is some weird code. 
  • 0-6_xmh7r7iqa
  • Casual Listener
  • 860 Views
  • 2 replies
  • 0 likes
  • Account
  • 860 Views
  • 2 replies
  • 0 likes

DOWNLOADED SONGS GONE

PlanPremiumUSA DeviceiPhone 8 PlusOperating SystemiOS 13.2.2 I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my library" and view the songs i had downloaded with no issues and therefore neve...

  • Newbie
  • Plan Premium USA   Device iPhone 8 Plus Operating System iOS 13.2.2   I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my...
  • Luan
  • Spotify Star
  • 803 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 803 Views
  • 1 replies
  • 0 likes

Solved!! Delete liked songs

PlanPremiumCountryMexicoDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHey, im trying to delete all my liked songs playlist with all the answers i´ve seen on here, but nothings working, help please

  • Regular
  •   Plan Premium Country Mexico Device ASUS Laptop Operating System Windows 10   My Question or Issue Hey, im trying to delete all my liked songs playlist with all the answers i´ve...
  • Luan
  • Spotify Star
  • 1346 Views
  • 1 replies
  • 0 likes
  • Account
  • 1346 Views
  • 1 replies
  • 0 likes

Account connected via FB doesn't display my personal data

I am logged to Spotify via FB. Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine.

  • Casual Listener
  • I am logged to Spotify via FB.  Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine. &nb...
  • DanielTham
  • Composer
  • 552 Views
  • 1 replies
  • 0 likes
  • Account
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo adicionar amigos do Facebook e mais!

Antes de mais nada, por favor arrumem o formato de posts dessa comunidade. Eu não consigo postar prints aqui para explicar meu problema melhor ou checar o campo preview sem que haja erro de verificação de captcha toda hora. Sempre que tento fazer alg...

  • Visitor
  • Antes de mais nada, por favor arrumem o formato de posts dessa comunidade. Eu não consigo postar prints aqui para explicar meu problema melhor ou checar o campo preview sem que haja erro de verificaç...
  • Petya
  • Community Legend
  • 2199 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2199 Views
  • 3 replies
  • 0 likes

Charged for Premium Family when I am not admin

PlanPremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi support, I am on normal Premium account converting to Family Premium account as a membe...

  • Newbie
  •   Plan Premium Country Singapore Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 558 Views
  • 1 replies
  • 0 likes

Is there any way for me to bypass the free trial and immediately pay for the Student Discount?

PlanPremiumCountryCanadaDeviceiPhone 8 PlusOperating SystemWindows 10 My Question or IssueI paid for the regular Subscription on a previous account taking the free trial without realizing it was the wrong account and wrong plan. Since then, I've canc...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 8 Plus Operating System Windows 10   My Question or Issue I paid for the regular Subscription on a previous account taking the free trial...
  • Luan
  • Spotify Star
  • 2266 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2266 Views
  • 4 replies
  • 0 likes

Wrong account name

PlanPremium Operating SystemAndroid My Question or IssueSo a few months ago I created my account, during the process I was asked to put a name that will be show in my profile, so I did. But after creating it my Profile name appeared as a random Alpha...

  • Casual Listener
  • Plan Premium   Operating System Android   My Question or Issue So a few months ago I created my account, during the process I was asked to put a name that will be show in my profile,...
  • Galaxy145
  • Casual Listener
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
  • 378 Views
  • 1 replies
  • 0 likes