Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414790 Views
  • 965 replies
  • 108 likes
  • Account
  • 414790 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181501 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181501 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102124 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102124 Views
  • 68 replies
  • 10 likes

Solved!! Biblioteca do Spotify Premium

Minha conta Spotify está incluída no Plano Familiar, mas minha biblioteca não atualiza para o modo premium e permanece como se fosse a biblioteca do Spotify grátis. Alguém me ajuda!!!

  • Casual Listener
  • Minha conta Spotify está incluída no Plano Familiar, mas minha biblioteca não atualiza para o modo premium e permanece como se fosse a biblioteca do Spotify grátis. Alguém me ajuda!!!
  • Luan
  • Spotify Star
  • 545 Views
  • 3 replies
  • 0 likes
  • Premium
  • 545 Views
  • 3 replies
  • 0 likes

how i change my email ?

my spotify account is associated with my facebook account.i have changed my email on facebook, but still have the old email in spotify. how i change my email on spotify (when is associated with facebook ) ?

  • Visitor
  • my spotify account is associated with my facebook account. i have changed my email on facebook, but still have the old email in spotify.   how i change my email on spotify (when is assoc...
  • OneByBoo
  • Roadie
  • 346 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 346 Views
  • 3 replies
  • 0 likes

Solved!! Major Account Email/Password Troubles

Premium For Family SubscriptionCanada DeviceiPhone 7, Macbook Air (2017)Operating SystemiOS 12, MacOS Mojave My Question or Issue Recently, my account has been running into some major troubles, I've noticed that all of my devices have been signed out...

  • Newbie
  •   Premium For Family Subscription Canada   Device iPhone 7, Macbook Air (2017) Operating System iOS 12, MacOS Mojave   My Question or Issue   Recently, my account has b...
  • OneByBoo
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 327 Views
  • 1 replies
  • 0 likes

Spotify automatically logging in on other devices.

Plan: Spotify premium (student)Country: USDevice: iPhone 7Operating System IOS ?My Question or IssueI am signed in to Spotify on my phone. I got Spotify on another device with the same Apple ID and when I opened it I was automatically signed in to my...

  • Newbie
  • Plan: Spotify premium (student) Country: US Device: iPhone 7 Operating System IOS ? My Question or Issue I am signed in to Spotify on my phone. I got Spotify on another device with the same Appl...
  • OneByBoo
  • Roadie
  • 2319 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2319 Views
  • 1 replies
  • 0 likes

[Music] Can't listen my songs in offline mode

PlanPremiumDeviceSamsung Grand Prime Operating SystemAndroid My Question or IssueI paid for Premium and I've downloaded my songs but I can't listen them in offline mode.

  • Newbie
  • Plan Premium Device Samsung Grand Prime  Operating System Android   My Question or Issue I paid for Premium and I've downloaded my songs but I can't listen them in offline mode.&nbs...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 1 likes
  • Premium
  • 285 Views
  • 1 replies
  • 1 likes

Solved!! Spotify plays random songs after my current song

Premium Plan. MacOS 10.14.4. Spotify starts playing random song after my current song even if there are more songs left in the current Album/playlist that it is playing. I started seeing this issue recently probably after updating the app.

  • Newbie
  • Premium Plan.   MacOS 10.14.4.   Spotify starts playing random song after my current song even if there are more songs left in the current Album/playlist that it is playing. I started s...
  • Luan
  • Spotify Star
  • 767 Views
  • 1 replies
  • 0 likes
  • Premium
  • 767 Views
  • 1 replies
  • 0 likes

Solved!! Playlists gone. Activity isn’t mine. Still my account though.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 365 Views
  • 1 replies
  • 0 likes

I’ve changed my password 3 times in 1 week

I’ve changed it so many times because the first time my 20 playlists were erase, and it remain only one playlist that it was not even mine. Then after I changed the password, I recovered 2 of my playlists, and now i’m seeing a 3rd playlist that i did...

  • Newbie
  • I’ve changed it so many times because the first time my 20 playlists were erase, and it remain only one playlist that it was not even mine. Then after I changed the password, I recovered 2 of my play...
  • ListenToGlobal
  • Composer
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 262 Views
  • 1 replies
  • 0 likes

Can't access my premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm asking this question for my daughter. She has a premium account and we think she might've...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm ask...
  • ListenToGlobal
  • Composer
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
  • 292 Views
  • 1 replies
  • 0 likes

have i been hacked?

hi - the last few days ive noticed dozens of playlists and random songs added to my account. Most of these seem to be french language songs/albums and are definately not my downloads.i have just changed my password so im hoping this is resolved but h...

  • Casual Listener
  • hi - the last few days ive noticed dozens of playlists and random songs added to my account.  Most of these seem to be french language songs/albums and are definately not my downloads. i have j...
  • OneByBoo
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Premium account hacked

At 3 am last night I received an email saying that control of my spotify account (Sassybooboobear) had been moved from my email to an unrelated email that is not owned by me. What's more, this email was written entirely in Hebrew. I responded to the ...

  • Visitor
  • At 3 am last night I received an email saying that control of my spotify account (Sassybooboobear) had been moved from my email to an unrelated email that is not owned by me. What's more, this email ...
  • osornios
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
  • 314 Views
  • 1 replies
  • 0 likes

Im Anthony j Badalucca your company is double charging me.every month 9.99 on 2 diffent credit cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Toda (Remix) not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSong Toda (Remix) is currently unavailable but is available on other competing platforms such...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Song To...
  • osornios
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 439 Views
  • 1 replies
  • 0 likes

Can't log in to account

Tried to recover my old account but it said I dont have an account associated with the email I created my account??? And when im trying to create an account with that email it says it's already taken, that account is named Benn.1 if it helps, would l...

  • Newbie
  • Tried to recover my old account but it said I dont have an account associated with the email I created my account??? And when im trying to create an account with that email it says it's already taken...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 342 Views
  • 1 replies
  • 0 likes

Don't know email associated with account

I was randomly logged out of my Spotify premium account and am unable to log back in, as I don't know the email address that was used to set up the account. I need help with recovery and have not gotten any answers back from my requests - username is...

  • Visitor
  • I was randomly logged out of my Spotify premium account and am unable to log back in, as I don't know the email address that was used to set up the account. I need help with recovery and have not got...
  • Billy-J
  • Spotify Star
  • 1429 Views
  • 3 replies
  • 0 likes
  • Account
  • 1429 Views
  • 3 replies
  • 0 likes

Disable localised content // make it optional please?

I'm living in the Netherlands and all the pre-made Spotify playlists are localised with Dutch artists and bands, which I can totally relate to as I am fully Dutch myself -- but what the guys of Spotify probably didn't think of: not everybody is a fan...

  • Casual Listener
  • I'm living in the Netherlands and all the pre-made Spotify playlists are localised with Dutch artists and bands, which I can totally relate to as I am fully Dutch myself -- but what the guys of Spoti...
  • OneByBoo
  • Roadie
  • 494 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 494 Views
  • 1 replies
  • 1 likes

Please help me.

Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the request and resent it, I have made your my account has be...

  • Newbie
  • Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the reques...
  • OneByBoo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 239 Views
  • 1 replies
  • 0 likes

Remove recommendations from Home

Plan: PremiumCountry: USA DeviceAll devices account uses (iphone xs, macbook air 2017, macbook air 2019) Operating Systemios My Question or IssueIs there a way to remove recommendations from my home screen? It's June, and I'm still getting persistent...

  • Newbie
  •   Plan: Premium Country: USA    Device All devices account uses (iphone xs, macbook air 2017, macbook air 2019)  Operating System ios    My Question or Iss...
  • OneByBoo
  • Roadie
  • 1272 Views
  • 1 replies
  • 4 likes
  • Account
    Other
    Premium
    Subscription
  • 1272 Views
  • 1 replies
  • 4 likes

Deleted my Facebook and now can’t recover account on new phone

make this short and sweet, i used to login via Facebook. I have since long deleted my Facebook and got a new phone. Now I can’t login to my old Spotify account because I no longer have Facebook credentials. I’ve been charged two months now, maybe thr...

  • Newbie
  • make this short and sweet,   i used to login via Facebook. I have since long deleted my Facebook and got a new phone. Now I can’t login to my old Spotify account because I no longer have Faceb...
  • OneByBoo
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 327 Views
  • 1 replies
  • 0 likes

Playlists

I got an email to change my username to the Spotify's new, user name. I can log in, but I'm missing my usual playlists. When I check the recovery option of deleted playlists, it does not help because I didn't delete my regular accounts playlists that...

  • Visitor
  • I got an email to change my username to the Spotify's new, user name. I can log in, but I'm missing my usual playlists. When I check the recovery option of deleted playlists, it does not help because...
  • OneByBoo
  • Roadie
  • 3278 Views
  • 2 replies
  • 0 likes
  • Account
  • 3278 Views
  • 2 replies
  • 0 likes