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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76313 Views

28 replies

0 likes

  • 76313 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94154 Views

9 replies

2 likes

Account
Login
  • 94154 Views
  • 9 replies
  • 2 likes

Superuser Contribution Account switch and playlists

My Question or IssueI'm deleting my Facebook account and it seems I can't change my login information if that happens. The only other solution I've found is to delete this account and create a new Spotify. When that happens, I'd rather not completely...

Visitor

My Question or Issue I'm deleting my Facebook account and it seems I can't change my login information if that happens. The only other solution I've found is to delete this account and create a new ...

Mario

Spotify Legend

680 Views

1 replies

0 likes

Account
Other
Subscription
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email after disconnecting Facebook

I no longer use Facebook, so I have disconnected my account and reset my password. I have two questions regarding this:1. Do I always have to login using my account number or can I use my email address?2. Why can't I change my email address or edit a...

Casual Listener

I no longer use Facebook, so I have disconnected my account and reset my password.   I have two questions regarding this: 1. Do I always have to login using my account number or can I use my ...

Petya

Community Legend

2672 Views

2 replies

1 likes

Account
Login
Other
Premium
  • 2672 Views
  • 2 replies
  • 1 likes

Solved!! Account mismatch

I see liked songs that I have not selected and recently played that I never have listened. I think there is a mismatch account.The other account can be from Brasil (music he or her likes). PlanFree/PremiumCountryItaly

Casual Listener

I see liked songs that I have not selected and recently played that I never have listened.   I think there is a mismatch account. The other account can be from Brasil (music he or her likes)....

OneByBoo

Roadie

1546 Views

3 replies

1 likes

Account
  • 1546 Views
  • 3 replies
  • 1 likes

Solved!! payment method does not correspond country

Plan: Premium FamilyCountryFranceDeviceindependantOperating SystemWindows 10 My Question or IssueI want to create a Family account in France, but paying with Paypal as well as Credit card results in the message that payment method does not correspond...

Casual Listener

Plan: Premium Family Country France Device independant Operating System Windows 10   My Question or Issue I want to create a Family account in France, but paying with Paypal as well as ...

OneByBoo

Roadie

2158 Views

3 replies

0 likes

Account
Login
Subscription
  • 2158 Views
  • 3 replies
  • 0 likes

Premi

I have a primum account with my family, all members of my family have there Spotify working perfect, I am the admin, can’t get my music, my info is all wrong and account says free, while I pay for primum.i do not have another e mailkindly advise

Casual Listener

I have a primum account with my family, all members of my family have there Spotify working perfect, I am the admin, can’t get my music, my info is all wrong and account says free, while I pay for pr...

Billy-J

Spotify Star

932 Views

3 replies

0 likes

Premium
  • 932 Views
  • 3 replies
  • 0 likes

Profile Picture and Playlist Pictures

PlanFreeCountryUSDeviceChromebook My Question or IssueI can't change my Spotify profile picture but neither can I change playlist photos. Right clicking on the playlist isn't working either to change the picture. I am using a Chromebook from my schoo...

Casual Listener

Plan Free Country US Device Chromebook   My Question or Issue I can't change my Spotify profile picture but neither can I change playlist photos. Right clicking on the playlist isn't wor...

ouipapa

Casual Listener

1050 Views

2 replies

0 likes

Account
  • 1050 Views
  • 2 replies
  • 0 likes

Solved!! Can't log in since changing the mobilephone

Hello,since I changed to a new phone I can not log in anymore. I was using a Samsung S4mini (Android 4.4.2) and I'm now using a Sony Xperia XZ2 Compact (Android 9 Pie). I tried reinstalling, cleaning the cache, downgrading to an older version of spot...

Regular

Hello, since I changed to a new phone I can not log in anymore. I was using a Samsung S4mini (Android 4.4.2) and I'm now using a Sony Xperia XZ2 Compact (Android 9 Pie). I tried reinstalling, cleani...

Emilia_8

Community Legend

2419 Views

12 replies

0 likes

Account
Login
  • 2419 Views
  • 12 replies
  • 0 likes

Solved!! Disconnect account via provider

PlanPremiumCountryNetherlans My Question or Issue Dear Spotify, I always had a free account under the account with login via email addresss: xxxatxxxx.xxI was able to get a premium account via the provider KPN via my parents because they don't use th...

Casual Listener

  Plan Premium Country Netherlans   My Question or Issue   Dear Spotify, I always had a free account under the account with login via email addresss: xxxatxxxx.xx I was able t...

Emilia_8

Community Legend

953 Views

3 replies

0 likes

Account
Login
Subscription
  • 953 Views
  • 3 replies
  • 0 likes

Someone Using My Account

PlanStudent PremiumCountryUS Device(iPhone 6S)Operating System(iOS 13) My Question or IssueFor the last month or so, someone has been using my account. I have not given my account to anyone so it is obviously being hacked. When I am listening to my m...

Newbie

  Plan Student Premium Country US   Device (iPhone 6S) Operating System (iOS 13)   My Question or Issue For the last month or so, someone has been using my account. I have ...

OneByBoo

Roadie

658 Views

1 replies

0 likes

Account
  • 658 Views
  • 1 replies
  • 0 likes

Mi nombre de usuario son números y letras

He creado hoy mi cuenta de spotify y el nombre de usuario no corresponde con el que introduje en el campo requerido en el registro (¿Cómo deberíamos llamarte?). En su lugar ha aparecido una serie de números y letras al azar. Me gustaría saber como se...

Visitor

He creado hoy mi cuenta de spotify y el nombre de usuario no corresponde con el que introduje en el campo requerido en el registro (¿Cómo deberíamos llamarte?). En su lugar ha aparecido una serie de ...

OneByBoo

Roadie

2560 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
  • 2560 Views
  • 1 replies
  • 0 likes

premiun student

HiI have a problem for a few years being a premium and now I am a student and I wanted to have my discount but when I try to change my subscription I get that the page does not exist and error 404. I hope for help.ThanksPlanPremiumCountrySpain My Que...

Visitor

Hi I have a problem for a few years being a premium and now I am a student and I wanted to have my discount but when I try to change my subscription I get that the page does not exist and error 404....

OneByBoo

Roadie

635 Views

1 replies

0 likes

Premium
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappointing experience :(

Plan - Premium (was Hulu + Premium)Country - USA My Question or IssueI have been a longtime member. I converted my Premium membership to the Hulu + Premium. I wanted to watch this movie that required a Hulu add-on, so I needed to convert my Hulu subs...

Casual Listener

  Plan - Premium (was Hulu + Premium) Country - USA     My Question or Issue I have been a longtime member. I converted my Premium membership to the Hulu + Premium. I wanted to w...

attackontitan

Casual Listener

1258 Views

5 replies

0 likes

Account
  • 1258 Views
  • 5 replies
  • 0 likes

My Premium Won't Work

PlanPremiumCountryIndiaDevicePC and Android My Question or IssueI got a 3 month premium subscription on my cc yesterday, but I can't get it to work on my phone and PC. When I check through browser the status is updated to trial premium, but it still ...

Casual Listener

Plan Premium Country India Device PC and Android   My Question or Issue I got a 3 month premium subscription on my cc yesterday, but I can't get it to work on my phone and PC. When I che...

ruderidingromeo

Casual Listener

972 Views

4 replies

0 likes

Account
Premium
Subscription
  • 972 Views
  • 4 replies
  • 0 likes

Solved!! Profile image not sticking

Hello! I'm using the desktop app to set an image for my profile, and it seems to upload and "take" just fine - however, if I restart the app, the image is gone and I'm once again left with the default. Any ideas? FYI: Premium account, and the image (...

Newbie

Hello! I'm using the desktop app to set an image for my profile, and it seems to upload and "take" just fine - however, if I restart the app, the image is gone and I'm once again left with the defaul...

Emilia_8

Community Legend

641 Views

1 replies

0 likes

Account
  • 641 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2019 Artist not working

Hello, how are you?I can not access the following pages, is just stuck in this session, already tried to access by another browser and the problem still persists. Side scrolling doesn't work either.

Visitor

  Hello, how are you? I can not access the following pages, is just stuck in this session, already tried to access by another browser and the problem still persists. Side scrolling doesn'...

Kalmora

Roadie

806 Views

2 replies

1 likes

Account
  • 806 Views
  • 2 replies
  • 1 likes

My warpped 2019 is showing alien language.

This is my issue To day i wanna share my 2019 warpped but it be like this picture.I try to change my language it's work but some of the that i try beforei change my language is the same how i can fix that ? i think this is a picture create algorithm ...

Casual Listener

  This is my issue  To day i wanna share my 2019 warpped but it be like this picture. I try to change my language it's work but some of the that i try before i change my language is t...

OneByBoo

Roadie

888 Views

2 replies

0 likes

Other
  • 888 Views
  • 2 replies
  • 0 likes

paying for 3 accounts, in which 2 i am not using

PlanFree/PremiumCountryFinlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today i was checking my bank account and it seems i am paying for 3 premium acco...

Casual Listener

Plan Free/Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,...

Luan

Spotify Star

623 Views

1 replies

0 likes

Account
  • 623 Views
  • 1 replies
  • 0 likes

Paying for 2 accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello today I was checking my bank account since I have started paying also for my little bro...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello t...

Luan

Spotify Star

524 Views

1 replies

0 likes

Account
  • 524 Views
  • 1 replies
  • 0 likes

Cant sing onto family plan main account

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy main account for spotify premium family plan, is my fathers and he claims he had changed the password to something and that it works on his phone. But when I try sign...

Visitor

Plan Premium Country Canada Device iPhone 8 Operating System iOS 10   My Question or Issue My main account for spotify premium family plan, is my fathers and he claims he had changed ...

Luan

Spotify Star

743 Views

1 replies

0 likes

Login
  • 743 Views
  • 1 replies
  • 0 likes

My spotify plan changed without asking

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S10)Operating System(Android Oreo, Windows 10) My Question or IssueI was previously subscribed to the student plan. I've realized that I am no longer subscribed to the student plan. I was paying for a re...

Visitor

  Plan Premium Country Turkey Device ( Samsung Galaxy S10) Operating System (Android Oreo, Windows 10)   My Question or Issue I was previously subscribed to the student plan...

Luan

Spotify Star

417 Views

1 replies

0 likes

Subscription
  • 417 Views
  • 1 replies
  • 0 likes