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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9044 Views
  • 1 replies
  • 9 likes
  • Security
  • 9044 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482088 Views
  • 979 replies
  • 111 likes
  • Account
  • 482088 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210914 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210914 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120925 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120925 Views
  • 72 replies
  • 12 likes

My Release Radar playlist doesn't "reset"

Plan: PremiumCountry: USDevice: AllOperating System: All For the past few months, my Release Radar playlist doesn't "reset" back to 30 tracks, only new ones from this week. It's been growing each week, adding the new tracks to the top, and then songs...

Spotify_Premium-markup.png
  • Casual Listener
  • Plan: Premium Country: US Device: All Operating System: All   For the past few months, my Release Radar playlist doesn't "reset" back to 30 tracks, only new ones from this week. It's been g...
  • user004
  • Casual Listener
  • 1605 Views
  • 2 replies
  • 0 likes
  • Account
  • 1605 Views
  • 2 replies
  • 0 likes

Solved!! Glitched streams. 88k "since 2015"

Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify profile, indeed! It said 88.000 streams! I was happy, i...

  • Casual Listener
  • Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify prof...
  • OviiiOne
  • Community Legend
  • 712 Views
  • 1 replies
  • 1 likes
  • Account
  • 712 Views
  • 1 replies
  • 1 likes

Can't change profile picture

PlanPremiumCountryJapan I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..

  • Casual Listener
  • Plan Premium Country Japan   I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..
  • Magillicutty
  • Newbie
  • 1903 Views
  • 4 replies
  • 0 likes
  • Account
  • 1903 Views
  • 4 replies
  • 0 likes

"It looks like you’ve taken a trial before, which means you aren’t eligible for this offer."

PlanFreeCountryTurkeyDeviceXperia Z5, PCOperating SystemAndroid, Windows 10 My Question or IssueI'm trying to purchase Premium for Students and I can't because it gives the error "It looks like you’ve taken a trial before, which means you aren’t elig...

  • Visitor
  • Plan Free Country Turkey Device Xperia Z5, PC Operating System Android, Windows 10   My Question or Issue I'm trying to purchase Premium for Students and I can't because it gives the e...
  • Emilia_8
  • Community Legend
  • 4996 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4996 Views
  • 3 replies
  • 0 likes

Can i use my other student email if i have two different college email accounts?

I used one of those emails for my old account but i have to make a new account, so i was wondering if i can use my second college email account and still get the discount? i read online that it could flag my account if i try to. Plan PremiumFree/Prem...

  • Casual Listener
  • I used one of those emails for my old account but i have to make a new account, so i was wondering if i can use my second college email account and still get the discount? i read online that it could...
  • EthanS1
  • Community Legend
  • 2677 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2677 Views
  • 3 replies
  • 0 likes

Solved!! Personal account changed to Artist account

PlanPremiumCountryNetherlandsDeviceiPhone X/Macbook ProOperating SystemiOS 13/MacOS Mojave My Question or IssueA few years ago I requested an Artist account for Spotify. The Artist accounts weren't controlled in a 'Spotify for Artists' portal like it...

  • Visitor
  • Plan Premium Country Netherlands Device iPhone X/Macbook Pro Operating System iOS 13/MacOS Mojave   My Question or Issue A few years ago I requested an Artist account for Spotify. The ...
  • EthanS1
  • Community Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 954 Views
  • 1 replies
  • 0 likes

Parental Controls

PlanPremiumCountryAustralia Device(iPhone 8Operating System(iOS 10, My Question or Issue Hi I would love to be able to control music that is derogatory to women and has disgusting content. Turning on explicit is excellent for young children but not r...

  • Newbie
  • Plan Premium Country Australia   Device (iPhone 8 Operating System (iOS 10,   My Question or Issue  Hi I would love to be able to control music that is derogatory to women a...
  • Monsooncat
  • Casual Listener
  • 1812 Views
  • 3 replies
  • 1 likes
  • 1812 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to access the new personalized Repeat Rewind playlist?

My Question or IssueHello,Is there any way to access the new Repeat Rewind playlist? I've found my On Repeat playlist 3 days ago, but I still can't access the other one. I know the playlists are not available for everyone yet, but I thought I will ge...

  • Community Legend
  • My Question or Issue Hello, Is there any way to access the new Repeat Rewind playlist?  I've found my On Repeat playlist 3 days ago, but I still can't access the other one.  I know the ...
  • Emilia_8
  • Community Legend
  • 33500 Views
  • 7 replies
  • 0 likes
  • Other
  • 33500 Views
  • 7 replies
  • 0 likes

Solved!! Profile Picture

My spotify profile picture doesn't show the 'change' button that would appear after hoverring the picture. I have redownloaded spotify and it still doesn't work.if it helps im using windows 10

  • Regular
  • My spotify profile picture doesn't show the 'change' button that would appear after hoverring the picture.  I have redownloaded spotify and it still doesn't work. if it helps im using windows 10
  • Emilia_8
  • Community Legend
  • 1040 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1040 Views
  • 1 replies
  • 1 likes

3 month free trial not activated

StudentPremiumIndia Device(Redmi note 5 pro)Operating System(Android 9) My Question or IssueYesterday (2 October 2019) I successfully ended up getting student premium and it says ur plan expires on 2 November 2019..But before availing student premium...

  • Newbie
  •   Student Premium India   Device (Redmi note 5 pro) Operating System (Android 9)   My Question or Issue Yesterday (2 October 2019) I successfully ended up getting student pr...
  • Keanu_C
  • Community Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • Premium
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile Picture

I hover over my profile picture and it does not give me the option to change it. I have closed it made made new a new one multiple times to change my name ( I don't know if that makes a diffrence) I can't fix it. please help

  • Visitor
  • I hover over my profile picture and it does not give me the option to change it. I have closed it made made new a new one multiple times to change my name ( I don't know if that makes a diffrence) I ...
  • Peter
  • Spotify Legend
  • 1608 Views
  • 8 replies
  • 2 likes
  • Account
  • 1608 Views
  • 8 replies
  • 2 likes

I cannot find my podcast and profile account on spotify

Hi,I have been notified that people are having difficulty finding our account in Spotify: 1. Profile account: https://open.spotify.com/user/2ruiqeryjf14gp1pqhgytqr0l?si=chM6HA-uRS-Uf7ZVfQofbA 2. Our podcast account: Cultivated Podcast (https://open.s...

  • Visitor
  • Hi, I have been notified that people are having difficulty finding our account in Spotify:   1. Profile account: https://open.spotify.com/user/2ruiqeryjf14gp1pqhgytqr0l?si=chM6HA-uRS-Uf7ZVf...
  • Luan
  • Spotify Star
  • 709 Views
  • 1 replies
  • 0 likes
  • Account
  • 709 Views
  • 1 replies
  • 0 likes

Somebody is using my account, logged out all devices and changed passwords

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 12/13 My Question or IssueSomebody is using my account, liking music, making playlists. I've changed passwords, logged in with FB (with 2 factor), and logged out of all devices. How could this be h...

  • Casual Listener
  • Plan Premium Country   Device iPhone 7 Operating System iOS 12/13   My Question or Issue Somebody is using my account, liking music, making playlists. I've changed passwords, logg...
  • AndrewRobs01
  • Composer
  • 1106 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 1106 Views
  • 4 replies
  • 0 likes

Why are so many songs in my Liked Playlist? (including all my iTunes songs?)

Hi, for some reason all the songs in my iTunes library are also in my Liked Songs playlist making it a huge number, and not distinguishing what is from Spotify and what is from iTunes. I want to keep this list downloaded to my phone but don't want to...

  • Casual Listener
  • Hi, for some reason all the songs in my iTunes library are also in my Liked Songs playlist making it a huge number, and not distinguishing what is from Spotify and what is from iTunes. I want to keep...
  • cbroverman
  • Casual Listener
  • 1166 Views
  • 2 replies
  • 0 likes
  • 1166 Views
  • 2 replies
  • 0 likes

The username or email you provided is not associated with an active Spotify account.

Country uk Device(iPhone 8, )Operating System(iOS 10, Windows 10,etc.) My Question or IssueI cantr create an account with my email. When i do it says my email is already i use."The username or email you provided is not associated with an active Spoti...

  • Casual Listener
  • Country uk   Device (iPhone 8, ) Operating System (iOS 10,  Windows 10,etc.)   My Question or Issue I cantr create an account with my email. When i do it says my email is alr...
  • zth05
  • Visitor
  • 1569 Views
  • 4 replies
  • 0 likes
  • Account
  • 1569 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Account was hacked and plan changed.

My account was hacked this September and the person upgraded my account to a premium family plan. I didn't notice until this months payment receipt came through. I have since removed their users, changed my accounts password, and changed the subscrip...

  • Casual Listener
  • My account was hacked this September and the person upgraded my account to a premium family plan. I didn't notice until this months payment receipt came through. I have since removed their users, cha...
  • Jose_M
  • Spotify Star
  • 3397 Views
  • 5 replies
  • 0 likes
  • Account
  • 3397 Views
  • 5 replies
  • 0 likes

Solved!! My account is completely gone

I contacted support via chat today to ask a general question about potentially transferring my info to a new account. The support person forced a password reset on my account (but didn't tell me she was going to). She then explained that this is prot...

  • Newbie
  • I contacted support via chat today to ask a general question about potentially transferring my info to a new account. The support person forced a password reset on my account (but didn't tell me she ...
  • Jacob
  • Community Legend
  • 1285 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite songs playlist

iM SORRY BUT NOT TO BE DEMANDING bUuUt uh even tho spotify returned quite a lot of the songs that was delted from my favorite list, there's still more than a thousand of songs missing, it would be really really nice if someone can help me get them ba...

  • Casual Listener
  • iM SORRY BUT NOT TO BE DEMANDING bUuUt uh even tho spotify returned quite a lot of the songs that was delted from my favorite list, there's still more than a thousand of songs missing, it would be re...
  • Katerina
  • Spotify Legend
  • 1037 Views
  • 4 replies
  • 1 likes
  • Account
    Free
    Login
  • 1037 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Why is there no error message when the desired username is not available?

On signing up for an account there is the possibility to enter a username ("What shall we call you?" or similar). I have entered the one I wished to use, but after my account was created, the username showed as a random alpha-numeric sequence. I trie...

  • Casual Listener
  • On signing up for an account there is the possibility to enter a username ("What shall we call you?" or similar). I have entered the one I wished to use, but after my account was created, the usernam...
  • Katerina
  • Spotify Legend
  • 1358 Views
  • 3 replies
  • 0 likes
  • Account
  • 1358 Views
  • 3 replies
  • 0 likes

Many playlists gone from "Recover Playlist"-option

I wanted to recover some playlists from 2015-2018 but when i went on to "recover playlists" on spotify.com i only got shown playlists from 2010-2013, when i know for a fact i have had several other playlists since then that have been deleted. How can...

  • Casual Listener
  • I wanted to recover some playlists from 2015-2018 but when i went on to "recover playlists" on spotify.com i only got shown playlists from 2010-2013, when i know for a fact i have had several other p...
  • jujasen
  • Casual Listener
  • 790 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 790 Views
  • 2 replies
  • 0 likes