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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Solved!! I can't edit my profile

Whenever I attempt to change my country to Canada (from the USA, which I accidently put on signup) it says "We're sorry, that email is taken." Obviously my email is taken if I'm trying to edit my account using that email. Anyways, I tried changing my...

Visitor

Whenever I attempt to change my country to Canada (from the USA, which I accidently put on signup) it says "We're sorry, that email is taken." Obviously my email is taken if I'm trying to edit my acc...

user-removed

Not applicable

2018 Views

2 replies

0 likes

Login
  • 2018 Views
  • 2 replies
  • 0 likes

Solved!! Offline music

Hi. I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected ... why i download the songs? I only have it for that momen...

Casual Listener

Hi. I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected ......

Billy-J

Spotify Star

1301 Views

7 replies

0 likes

Login
  • 1301 Views
  • 7 replies
  • 0 likes

help

I enter my spotify account (premium and free) and in exchange I have the same problems in all the playlists including the ones I recommend spotify appears "empty playlist looks for recommended" when I do it and it's the same ... operating system w10

Casual Listener

I enter my spotify account (premium and free) and in exchange I have the same problems in all the playlists including the ones I recommend spotify appears "empty playlist looks for recommended" when ...

Billy-J

Spotify Star

446 Views

3 replies

0 likes

Account
Free
Other
Premium
  • 446 Views
  • 3 replies
  • 0 likes

Discover Weekly Photo

Hello! I saw some other posts about trying to delete/change the Discover Weekly photo because of it including an ex (same here). The other posts would be helpful except for, you guessed it, I've permanently deleted my Facebook - so I can't reconnect ...

Visitor

Hello!    I saw some other posts about trying to delete/change the Discover Weekly photo because of it including an ex (same here). The other posts would be helpful except for, you guesse...

OneByBoo

Roadie

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Se produjo un error. Vuelve a intentarlo o contacta al equipo de Ayuda. al momeno de poner codigo

PlanFree/PremiumCountrymexicoDevice(phone, pc)Operating System(android 9, Windows 10) My Question or Issueal momento de poner el codigo de una targeta de regalo aparese la leyenda "Se produjo un error. Vuelve a intentarlo o contacta al equipo de Ayud...

Visitor

  Plan Free/Premium Country mexico Device (phone, pc) Operating System (android 9, Windows 10)   My Question or Issue al momento de poner el codigo de una targeta de regalo apare...

osornios

Spotify Star

11902 Views

3 replies

1 likes

Subscription
  • 11902 Views
  • 3 replies
  • 1 likes

Greyed out Songs in Playlist

I have created a playlist with all my local files(5000+) and not one of them are playable. I have cleared my cache, I am running a VPN, I have opened the firewall and let spotify through. I STILL cannot play any of my songs . I seem to have exhausted...

Casual Listener

I have created a playlist with all my local files(5000+) and not one of them are playable.  I have cleared my cache, I am running a VPN, I have opened the firewall and let spotify through. ...

fekall

Casual Listener

752 Views

5 replies

1 likes

Other
Premium
  • 752 Views
  • 5 replies
  • 1 likes

Hacked

i Had an account which was premium and it was hacked, without thinking I logged out and obviously can’t log back in again. My email is not associated with the account and I can’t reset the password. How do I get back into the account so I can delete ...

Visitor

i Had an account which was premium and it was hacked, without thinking I logged out and obviously can’t log back in again. My email is not associated with the account and I can’t reset the password. ...

user-removed

Not applicable

430 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 430 Views
  • 1 replies
  • 0 likes

I want to change my Spotify username

PlanFreeCountryUSDeviceGoogle Pixel 2Operating SystemAndroid PieMy Question or IssueI signed up for Spotify today and chose a username (HackerApollo), but for some reason, it appears as pa66kgamlctvu1gy5ftxw5ooc. Can this be changed before I decide t...

Visitor

Plan Free Country US Device Google Pixel 2 Operating System Android Pie My Question or Issue I signed up for Spotify today and chose a username (HackerApollo), but for some reason, it appear...

user-removed

Not applicable

887 Views

3 replies

0 likes

Account
Other
  • 887 Views
  • 3 replies
  • 0 likes

Superuser Contribution family subscription pay date

My question is, is there a way to change your payment date for the family subscription to a specific date . I am usually fine as there is no money in my account until the day I want my payment to come out but today I had a family members money in my ...

Casual Listener

My question is, is there a way to change your payment date for the family subscription to a specific date  . I am usually fine as there is no money in my account until the day I want my payment ...

Alex

Spotify Legend

1219 Views

7 replies

0 likes

Account
Other
Subscription
  • 1219 Views
  • 7 replies
  • 0 likes

Spotify wont let me log in on other devices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a free spotify account on my phone, and I've had it for a few years now. I have tried ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Jose_M

Spotify Star

1448 Views

1 replies

0 likes

Account
Login
  • 1448 Views
  • 1 replies
  • 0 likes

Solved!! Android app

PlanFreeCountryQatar DeviceHuawei mate 20 proOperating SystemAndroid 9My Question or IssueSpotify is available in my country and I can listen and use it on my laptop however I am unable to download the app from play store as it says that it's not ava...

Casual Listener

Plan Free Country Qatar  Device Huawei mate 20 pro Operating System Android 9 My Question or Issue Spotify is available in my country and I can listen and use it on my laptop however I ...

user-removed

Not applicable

896 Views

4 replies

0 likes

Account
Free
  • 896 Views
  • 4 replies
  • 0 likes

Superuser Contribution Create Account with sensible username

First thing to note is I don’t use Facebook, so please don’t resort to “you must have created your account using your Facebook account”, I’ve created several free accounts via the app, website and each time I type in a name the account username is a ...

Casual Listener

First thing to note is I don’t use Facebook, so please don’t resort to “you must have created your account using your Facebook account”,  I’ve created several free accounts via the app, website ...

Squirrrrrrl

Casual Listener

2052 Views

4 replies

0 likes

Account
  • 2052 Views
  • 4 replies
  • 0 likes

Solved!! First Account Password can not be reset. Facebook Account doesnt exist anymore.

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hello All, My issue is, that i have a first Account which is a Premium one.I think that i have created it with Facebook. But now my Facebook Account isdeleted...

Casual Listener

  Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android   My Question or Issue   Hello All,   My issue is, that i have a first Account which ...

Jose_M

Spotify Star

628 Views

3 replies

1 likes

Account
  • 628 Views
  • 3 replies
  • 1 likes

Showing offline when I’m not

PlanPremiumCountryUKDevice(iPhone 6) My Question or IssueSpotify keeps not working whenever I am not using wi fi. Initially, it would not play any music when I was not on wi fi, even though the music was already downloaded. I also do have data if it ...

Visitor

Plan Premium Country UK Device (iPhone 6)   My Question or Issue Spotify keeps not working whenever I am not using wi fi. Initially, it would not play any music when I was not on wi fi, ...

A_Musicophile

Community Legend

604 Views

1 replies

1 likes

Account
Login
  • 604 Views
  • 1 replies
  • 1 likes

Superuser Contribution Login suddenly fail

I have used Spotif premium for many years on this computer, login via Facebooknow suddenly I was logged out and when trying to log in with Facebook it says that firewall may block it. Checked that it is allowed both in windows firewall setting (also ...

Casual Listener

I have used Spotif premium for many years on this computer, login via Facebook now suddenly I was logged out and when trying to log in with Facebook it says that firewall may block it. Checked that ...

Katerina

Spotify Legend

1456 Views

4 replies

0 likes

Account
Login
  • 1456 Views
  • 4 replies
  • 0 likes

Someone using my Account using a PS4

Since Yesterday I have notice a new Connected Device in my Spotify Connect Tab, it's a Playstation called "PS4-666". They keep switching to their device and listenting to russian music on my premium account. Since they're using a PS4, I cannot discun...

Visitor

 Since Yesterday I have notice a new Connected Device in my Spotify Connect Tab, it's a Playstation called "PS4-666".    They keep switching to their device and listenting to russian...

Billy-J

Spotify Star

2179 Views

1 replies

0 likes

Account
Security
  • 2179 Views
  • 1 replies
  • 0 likes

Spamming Premium accounts with ads

I'm using Premium family account, on various computers and phones. Here are my settings All ads off, all notifications off, all 'push' nonsense off, all news of. OFF. Now look at this ad for Fuji Rock. Why do I get this? Why can I not tun it off on m...

Casual Listener

I'm using Premium family account, on various computers and phones.   Here are my settings   All ads off, all notifications off, all 'push' nonsense off, all news of. OFF. ...

dazzerhk

Casual Listener

1658 Views

7 replies

0 likes

Premium
  • 1658 Views
  • 7 replies
  • 0 likes

Account Hacked

alexandria.galevPremiumCanada iPhone XS MaxIOS A couple of days ago I opened my spotify account to listen to some music and I noticed that in the "recently listened to" category there were playlists that I had never even clicked on before. When I wen...

Visitor

alexandria.galev Premium Canada   iPhone XS Max IOS     A couple of days ago I opened my spotify account to listen to some music and I noticed that in the "recently listened to...

Billy-J

Spotify Star

1298 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 1298 Views
  • 1 replies
  • 0 likes

Suddenly unlogged and familiar plan goes away (SOLVED)

Hi everybody, I've got a familiar plan since almost on year since now. Today i went to listen to spotify and i was unlogged (i was surprised, i didn't logged out at any moment). Tried to log in with my email but was not possible, so i reset my passwo...

Visitor

Hi everybody,   I've got a familiar plan since almost on year since now.    Today i went to listen to spotify and i was unlogged (i was surprised, i didn't logged out at any moment...

Jose_M

Spotify Star

436 Views

1 replies

0 likes

Account
  • 436 Views
  • 1 replies
  • 0 likes

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram o valor de 10 reais.

Visitor

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram o valor de 10 reais. 

Bittencourt

Spotify Star

400 Views

1 replies

0 likes

Account
Premium
  • 400 Views
  • 1 replies
  • 0 likes