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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422535 Views
  • 965 replies
  • 108 likes
  • Account
  • 422535 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187160 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187160 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

Cant find email

PlanPremiumCountryUSA DeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI can not find the email associated with a premium accountHere is the account ID if that helps

  • Newbie
  •   Plan Premium Country USA  Device Moto E4 Plus Operating System Android   My Question or Issue I can not find the email associated with a premium account Here is the accou...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 368 Views
  • 1 replies
  • 0 likes

Spotify accounts hacked

Spotify has some serious security issues. My little brothers account got hacked last week, and now mine got hacked a few days ago. We don't even live together. I know how to logout all accounts etc. but that does not do anything when they keep coming...

  • Regular
  • Spotify has some serious security issues.   My little brothers account got hacked last week, and now mine got hacked a few days ago. We don't even live together.   I know how to logout ...
  • Billy-J
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • Account
  • 429 Views
  • 3 replies
  • 0 likes

How can I change my user name 22gxbcc3rnblgtmwta3elvqbxq?

PlanFree/PremiumCountry Brasil DeviceMotorola OneOperating SystemAndroid One My Question or IssueI deleted my facebook, so I almost lost my account here, you helped me to put in my e-mail, but my username now is 22gxbcc3rnblgtmwta3elvqbxq and I can't...

  • Newbie
  • Plan Free/Premium Country  Brasil   Device Motorola One Operating System Android One   My Question or Issue I deleted my facebook, so I almost lost my account here, you...
  • A_Musicophile
  • Community Legend
  • 382 Views
  • 2 replies
  • 0 likes
  • Account
  • 382 Views
  • 2 replies
  • 0 likes

I think my account is hacked.

PlanPremiumCountryNetherlandsDeviceSony experiaOperating SystemWindows 10 My Question or IssueI want to know if it is possible to see where everybody is logged in. Because i have chanced my password for like 5 times today but there is someone or some...

  • Casual Listener
  • Plan Premium Country Netherlands Device Sony experia Operating System Windows 10   My Question or Issue I want to know if it is possible to see where everybody is logged in. Because i ...
  • mackhax0r
  • Casual Listener
  • 1611 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Security
  • 1611 Views
  • 7 replies
  • 0 likes

Superuser Contribution Facebook link not changing display name

I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to flow over to the account. Well its been about a week,...

  • Regular
  • I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to fl...
  • Peter
  • Spotify Legend
  • 1911 Views
  • 7 replies
  • 0 likes
  • Account
  • 1911 Views
  • 7 replies
  • 0 likes

Superuser Contribution Song does not appear in playlists on my devices

PlanPremiumCountrySweden Device(iPhone 6s)Operating System(iOS 12.3.1) Hello, a song I’ve written doesn’t show in Spotifys own official playlists on my devices, but it shows on other peoples devices. I think the playlists aren’t updating for me. How ...

  • Casual Listener
  •   Plan Premium Country Sweden    Device (iPhone 6s) Operating System (iOS 12.3.1)   Hello, a song I’ve written doesn’t show in Spotifys own official playlists on my dev...
  • Peter
  • Spotify Legend
  • 392 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 392 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone using my account?

PlanFreeMy Question or IssueWhen i open up Spotify on either my phone (Android) or my PC, it often says it's playing music from the browser player, but definitely not in my browser. It plays songs from artists I never even heard of, and often saves t...

  • Casual Listener
  • Plan Free My Question or Issue When i open up Spotify on either my phone (Android) or my PC, it often says it's playing music from the browser player, but definitely not in my browser. It plays so...
  • Peter
  • Spotify Legend
  • 952 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Other
    Security
  • 952 Views
  • 5 replies
  • 1 likes

Superuser Contribution Hacked account?

PlanPremiumCountryScotlandDevice Samsung galaxy s9/PS4/Windows PCOperating SystemAndroid orea/windows 10 My Question or IssueI recently was logged out of my account on all devices and could not log back in using my previous password. After resetting ...

  • Casual Listener
  • Plan Premium Country Scotland Device Samsung galaxy s9/PS4/Windows PC Operating System Android orea/windows 10   My Question or Issue I recently was logged out of my account on all devi...
  • Peter
  • Spotify Legend
  • 494 Views
  • 3 replies
  • 0 likes
  • Account
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Account] Facebook linked Spotify Family account

PlanPremium Family AccountCountry DeviceAudio StreamerOperating System(Custom Volumio My Question or IssueI need to provide my new audio streamer (which runs on a custom Volumio OS) with my Log in User ID and password. My account is a family premium ...

  • Casual Listener
  • Plan Premium Family Account Country   Device Audio Streamer Operating System (Custom Volumio   My Question or Issue I need to provide my new audio streamer (which runs on a custom...
  • Peter
  • Spotify Legend
  • 917 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 917 Views
  • 7 replies
  • 0 likes

Superuser Contribution Have Premium Family Subscription but can't access features

PlanPremium - familyCountrySpainDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI have been on a premium subscription for years now. A few days ago premium features such as downloading playlists to the phone stopped without reaso...

  • Casual Listener
  • Plan Premium - family Country Spain Device Samsung Galaxy S10+ Operating System Android   My Question or Issue I have been on a premium subscription for years now.  A few days ago...
  • Peter
  • Spotify Legend
  • 522 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 522 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Account Hijacked - Keeps playing one song

PlanPremiumCountryPhilippinesDeviceSamsung S10Operating SystemAndroid My Question or Issue The app keeps playing one song, on repeat. if changed, it goes back to the same music.if paused, it plays back again.if stopped, it plays back.if re-logged-in,...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung S10 Operating System Android   My Question or Issue   The app keeps playing one song, on repeat.  if changed, it goes back t...
  • Peter
  • Spotify Legend
  • 1011 Views
  • 5 replies
  • 0 likes
  • Account
  • 1011 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot Delete My Old Profile

Hi, yesterday I wanted to delete my profile ‘bluegatesproject’, because I’ve recently take an artist name ‘the blue gates project’. I followed the instructions and deleted the account, spotify sent me an email to verify and I verified. They sent me a...

  • Casual Listener
  • Hi, yesterday I wanted to delete my profile ‘bluegatesproject’, because I’ve recently take an artist name ‘the blue gates project’. I followed the instructions and deleted the account, spotify sent m...
  • Peter
  • Spotify Legend
  • 655 Views
  • 7 replies
  • 0 likes
  • Account
  • 655 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium error

PlanFree/PremiumCountryPhilippinesDeviceIphone XOperating SystemIOS My Question or IssueSo i payed for a spotify premium and my card was charged as you can see in the screen cap but when i checked my account it says it’s still free

  • Casual Listener
  •   Plan Free/Premium Country Philippines Device Iphone X Operating System IOS   My Question or Issue So i payed for a spotify premium and my card was charged as you can see in the...
  • Peter
  • Spotify Legend
  • 1295 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1295 Views
  • 8 replies
  • 0 likes

Spotify keeps charging me for an account i dont have..

Okay so I have Spotify premium through Vodafone, which is paid for by Vodafone, which is this account. On my bank account statements I have been charged since at least November 2017 every month for a Spotify account I don't have. I have tried all the...

  • Casual Listener
  • Okay so I have Spotify premium through Vodafone, which is paid for by Vodafone, which is this account. On my bank account statements I have been charged since at least November 2017 every month for a...
  • Sackey16
  • Casual Listener
  • 927 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 927 Views
  • 4 replies
  • 0 likes

[Deleted]

[Deleted]

  • Newbie
  • [Deleted]
  • OneByBoo
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
  • 289 Views
  • 1 replies
  • 0 likes

Transfer Search History

So I just got a new computer (Windows) and I want to transfer my search history from my old computer (also Windows) to my new one. Is there a certain file I can copy over to the new computer or am I just gonna have to manula search things on the new ...

  • Newbie
  • So I just got a new computer (Windows) and I want to transfer my search history from my old computer (also Windows) to my new one. Is there a certain file I can copy over to the new computer or am I ...
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Can’t link Facebook with Spotify

PlanPremium Countrymexico My Question or IssueI used to have an account that linked with Facebook... but I didn’t used it for a while.now I got a new account with different email and I tried linking with Facebook and it will redirect from the app to ...

  • Newbie
  •   Plan Premium  Country mexico My Question or Issue I used to have an account that linked with Facebook... but I didn’t used it for a while. now I got a new account with different e...
  • OneByBoo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Facebook account connected but Name & Photo does not appear

PlanPremiumCountryUSDevicePixel 2 XL & DesktopOperating SystemAndroid Version 9, Windows 10 Pro My Question or IssueFor the past couple of months my Facebook name and profile pic is not connecting to my Spotify account. I've gone through the loop of ...

  • Newbie
  • Plan Premium Country US Device Pixel 2 XL & Desktop Operating System Android Version 9, Windows 10 Pro   My Question or Issue For the past couple of months my Facebook name and pro...
  • OneByBoo
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 350 Views
  • 1 replies
  • 0 likes

Several Account issues

PlanPremium (Family Plan)CountryPhilippines, (Residing in the US now)DeviceiPhone XrOperating SystemiOS 10 My Question or IssueHello!I have actually several issues... while my spotify account was connected to my old facebook account (which was hacked...

  • Casual Listener
  • Plan Premium (Family Plan) Country Philippines, (Residing in the US now) Device iPhone Xr Operating System iOS 10   My Question or Issue Hello! I have actually several issues... while...
  • OneByBoo
  • Roadie
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 514 Views
  • 1 replies
  • 0 likes

i can not get premium

hi, i want to earn a premium duo plan, but when i pay it says that there was an error, i deleted my old account permanently, it was premium before and used free trial also, so i created one new with the same email because my daily mix was a trash, wh...

  • Casual Listener
  • hi, i want to earn a premium duo plan, but when i pay it says that there was an error, i deleted my old account permanently, it was premium before and used free trial also, so i created one new ...
  • OneByBoo
  • Roadie
  • 384 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 384 Views
  • 6 replies
  • 0 likes