Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify logged me out and now I couldnt log in anymore.

Spotify logged me out and now I couldnt log in anymore.

Plan

Premium

Country

Philippines

Device

Samsung J7 2016

Operating System

Android 8.1

 

My Question or Issue

Spotify logged me out a few days before my premium was to expire. Now that I want to renew it I couldnt log in anymore. They said the password and username dont match. But I havent changed my password. Im still trying to look for the email linked to that account 😞 help please i have nearly 1000 songs there 😞 this account im using is linked to facebook and it's empty

Reply
1 Reply

Hey there @AmieCamille,

thanks for posting !

 

Let's start with using this help page to locate all accounts listed with your details.

This may help us get a bit focused and tends to find accounts or linked e-mails needed.

 

Let me know what you find 🙂

Suggested posts