Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8767 Views
  • 1 replies
  • 9 likes
  • Security
  • 8767 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478561 Views
  • 979 replies
  • 111 likes
  • Account
  • 478561 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210017 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210017 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120153 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120153 Views
  • 72 replies
  • 12 likes

Strange entries in recently listened by someone else ruined recommendations

PlanPremiumCountryGermanyDeviceHP ElitebookOperating SystemLinux (Spotify 1.0.98.78.gb45d2a6b) / https://play.spotify.comMy Question or IssueIt looks like someone else is listening music with my account. I registered via facebook, I changed my facebo...

  • Newbie
  • Plan Premium Country Germany Device HP Elitebook Operating System Linux (Spotify 1.0.98.78.gb45d2a6b) / https://play.spotify.com My Question or Issue It looks like someone else ...
  • OneByBoo
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 447 Views
  • 1 replies
  • 0 likes

Desktop App starts playing the same queue when switching to another Spotify Connect device

PlanPremiumCountryGermanyDeviceSamsung S8+, Yamaha RX-A1080, Windows 10 Notebook, ipad 2018Operating System(iOS 11.3, Android Pie, Windows 10) My Question or IssueWhen using the Windows Desktop App, whenever I select to play on another Spotify connec...

  • Visitor
  • Plan Premium Country Germany Device Samsung S8+, Yamaha RX-A1080, Windows 10 Notebook, ipad 2018 Operating System (iOS 11.3, Android Pie, Windows 10)   My Question or Issue When using ...
  • OneByBoo
  • Roadie
  • 885 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 885 Views
  • 6 replies
  • 0 likes

Superuser Contribution Lost account.

[snip - Community Moderator edit] My Question or Issue My account just dissapeared. I wanted to buy Spotify Premium this summer, but sudenly my account dissapeared, it was attached to *snip* with nickname of [snip - Community Moderator edit] and now ...

  • Casual Listener
  • [snip - Community Moderator edit] My Question or Issue My account just dissapeared. I wanted to buy Spotify Premium this summer, but sudenly my account dissapeared, it was attached to *snip* with...
  • Katerina
  • Spotify Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 492 Views
  • 3 replies
  • 0 likes

Podcasts are not available!

I can’t find podcasts on Spotify using my account I tried the Mac OS app, the iOS app, and the web player with no success Podcasts are not appearing anywhere. Are podcasts availability location-dependent? I need your support please Thank you

  • Newbie
  • I can’t find podcasts on Spotify using my account   I tried the Mac OS app, the iOS app, and the web player with no success   Podcasts are not appearing anywhere. Are podcasts availabil...
  • Hanchr
  • Casual Listener
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution wel betaald voor premium maar abonnement blijft free

Ik heb wel betaald voor premium maar mijn account blijft op free staan.ik heb al meerdere keren in en uit gelogd.. I have paid for premium but my account remains on free.I have logged in and out several times already ..

  • Visitor
  • Ik heb wel betaald voor premium maar mijn account blijft op free staan. ik heb al meerdere keren in en uit gelogd..   I have paid for premium but my account remains on free. I have logged ...
  • Katerina
  • Spotify Legend
  • 2173 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 2173 Views
  • 5 replies
  • 0 likes

Account issue

A friend of mine logged in on my laptop and now her account appears when I log in with my credentials. PlanPremiumCountryAustralia DeviceiPhone XSOperating System(iOS 12.3.1 My Question or Issue

  • Casual Listener
  • A friend of mine logged in on my laptop and now her account appears when I log in with my credentials.  Plan Premium Country Australia   Device iPhone XS Operating System (iOS 12.3...
  • OneByBoo
  • Roadie
  • 322 Views
  • 3 replies
  • 0 likes
  • Account
  • 322 Views
  • 3 replies
  • 0 likes

Help recover a lot account

Recently I re-downloaded my Spotify to find something. However upon logging in it withdrew a charge for premium and I was unaware. I have logged out of said Spotify. When logged in I remember viewing my account and it didn’t have a user name or wasn’...

  • Newbie
  • Recently I re-downloaded my Spotify to find something. However upon logging in it withdrew a charge for premium and I was unaware. I have logged out of said Spotify. When logged in I remember viewing...
  • OneByBoo
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
  • 306 Views
  • 1 replies
  • 0 likes

Spotify logged me out and now I couldnt log in anymore.

PlanPremiumCountryPhilippinesDeviceSamsung J7 2016Operating SystemAndroid 8.1 My Question or IssueSpotify logged me out a few days before my premium was to expire. Now that I want to renew it I couldnt log in anymore. They said the password and usern...

  • Newbie
  • Plan Premium Country Philippines Device Samsung J7 2016 Operating System Android 8.1   My Question or Issue Spotify logged me out a few days before my premium was to expire. Now that I...
  • OneByBoo
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 548 Views
  • 1 replies
  • 0 likes

Spotify on Uber

PlanPremiumCountryMexicoDeviceAmazon Kindle My Question or IssueFive years ago Uber announced the integration of Spotify to Driver App, but now I think it's not longer anymore.I am wondering if it's possible install and use Spotify while I am driving...

  • Casual Listener
  • Plan Premium Country Mexico Device Amazon Kindle   My Question or Issue Five years ago Uber announced the integration of Spotify to Driver App, but now I think it's not longer anymore. ...
  • OneByBoo
  • Roadie
  • 4188 Views
  • 3 replies
  • 0 likes
  • Account
  • 4188 Views
  • 3 replies
  • 0 likes

"This e-mail is not associated with an active profile"

Hello can someone help me with the following. I can not log in (confirmed by email this January). In the e-mail, I found a message from spotify for changing the password 8 days ago. When i clicked the link, say me that such a profile does not exist. ...

  • Newbie
  • Hello can someone help me with the following. I can not log in (confirmed by email this January). In the e-mail, I found a message from spotify for changing the password 8 days ago. When i clicked th...
  • Billy-J
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • Account
  • 586 Views
  • 1 replies
  • 0 likes

Failed login by all ways

DeviceiPhone8Operating SystemiOS 12.3 My Question or IssueHi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still said something went wrong. I even upgraded the app to the newest version, nothin...

0B7C50CD-EFC3-4859-B193-70EC515BE56C.jpeg 221E9007-9605-4C23-95FB-1E684DE3B926.jpeg
  • Casual Listener
  •   Device iPhone8 Operating System iOS 12.3   My Question or Issue Hi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still...
  • JBayudz
  • Composer
  • 1720 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 1720 Views
  • 7 replies
  • 1 likes

Unable to access my own (which I just used yesterday) Premium member, please help

My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today. Stupidly I never updated my information to a new email, and the account is still, as far as I'm aware, tied t...

  • Newbie
  • My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today.  Stupidly I never updated my information to a new ema...
  • osornios
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 294 Views
  • 1 replies
  • 0 likes

Account duplication

PlanPremiumCountry DeviceSamsung Note 8Operating SystemAndroid My Question or IssueLately when I am using spotify, I will be promoted to listen on a different device or listen on this phone. When I choose this phone, music switches to a song and play...

  • Newbie
  • Plan Premium Country   Device Samsung Note 8 Operating System Android   My Question or Issue Lately when I am using spotify, I will be promoted to listen on a different device o...
  • osornios
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

NOVEDADES PARA TI NO SE ACTUALIZA

PlanPremiumCountrySPAINDeviceHP,HUAWEIOperating SystemW10,ANDROID My Question or IssueNOVEDADES PARA TI, LLEVA DOS SEMANAS SIN ACTUALIZARSE. NO SE PUEDE ACTUALIZAR MANUALMENTE??

  • Casual Listener
  • Plan Premium Country SPAIN Device HP,HUAWEI Operating System W10,ANDROID   My Question or Issue NOVEDADES PARA TI, LLEVA DOS SEMANAS SIN ACTUALIZARSE. NO SE PUEDE ACTUALIZAR MANUALMENT...
  • osornios
  • Spotify Star
  • 640 Views
  • 1 replies
  • 0 likes
  • Other
  • 640 Views
  • 1 replies
  • 0 likes

My name is just numbers all of the sudden.

Also I dont have my facebook avatar anymore, any ideas?  

  • Casual Listener
  • Also I dont have my facebook avatar anymore, any ideas?   
  • Billy-J
  • Spotify Star
  • 1555 Views
  • 7 replies
  • 0 likes
  • Account
  • 1555 Views
  • 7 replies
  • 0 likes

Keeps logging me out

I've been having trouble logging into my account. When I try to log in while being online it logs me in but only for a matter of seconds and then asks me to log in again. If I log in while offline I am still able to listen to my downloaded music. I h...

  • Casual Listener
  • I've been having trouble logging into my account. When I try to log in while being online it logs me in but only for a matter of seconds and then asks me to log in again. If I log in while offline I ...
  • OneByBoo
  • Roadie
  • 380 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 380 Views
  • 3 replies
  • 0 likes

Account not allowing any access

My wife and I use an account paid for by someone else who recently had stopped paying, we wanted to update the payment info, but we are not allowed any access to the account even though we can successfully connect to the facebook aaccount associated ...

  • Newbie
  • My wife and I use an account paid for by someone else who recently had stopped paying, we wanted to update the payment info, but we are not allowed any access to the account even though we can succes...
  • OneByBoo
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Why I can't change my country settings?

Plan : FreeCountry : Morocco Device : (iPhone X and OnePlus 6)Operating System : (iOS 10 and Android) My Question or IssueWhy I can't change my country settings? before I was in the UK, now I'm coming back to Morocco. But impossible to change the cou...

  • Newbie
  • Plan : Free Country : Morocco   Device : (iPhone X and OnePlus 6) Operating System :  (iOS 10 and Android)   My Question or Issue Why I can't change my country se...
  • OneByBoo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Musica que para mi cuenta spotify premium no existen

Estoy asociado a una cuenta familiar, y hay unos albumenes que estan en la web de spotify pero cuando inicio sesion en mi cuenta no las abre y en mis dispositivos nos existen, alguna ayuda con este tema ? se agradece!

  • Newbie
  • Estoy asociado a una cuenta familiar, y hay unos albumenes que estan en la web de spotify pero cuando inicio sesion en mi cuenta no las abre y en mis dispositivos nos existen, alguna ayuda con este t...
  • OneByBoo
  • Roadie
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Change account

Hello, my sister asked me to take care of your spotify account. Until now she used a trial subscription for 90 days. My sister signed up with her email and real data. As a Telekom employee I can now get a premium subscription cheaper. I've tried to l...

  • Newbie
  • Hello, my sister asked me to take care of your spotify account. Until now she used a trial subscription for 90 days. My sister signed up with her email and real data. As a Telekom employee I can now ...
  • Billy-J
  • Spotify Star
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes