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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290561 Views

529 replies

34 likes

Account
Free
  • 290561 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13674 Views

6 replies

11 likes

Security
  • 13674 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541007 Views

990 replies

114 likes

Account
  • 541007 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129654 Views

74 replies

12 likes

Account
Login
Premium
  • 129654 Views
  • 74 replies
  • 12 likes

Help with my Account Security/Ayuda con la Seguridad de mi Cuenta

PlanPremiumCountryArgentinaDeviceiPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPadOperating SystemiOS 12.2 (and others from the other apple devices/y otros de los otros dispositivos de Apple), Windows 10 My Question or IssueI have written thi...

Visitor

Plan Premium Country Argentina Device iPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPad Operating System iOS 12.2 (and others from the other apple devices/y otros de los otros disposit...

Billy-J

Spotify Star

459 Views

1 replies

0 likes

Account
Security
  • 459 Views
  • 1 replies
  • 0 likes

Clarifications on the 10,000 download limit

PlanPremiumCountryUSA DeviceWindows 10, and iphone My Question or IssueI listen to music mostly on my PC, but also while driving I use my phone. I recently learned about the 10,000 download limit, and I was wondering if that is per account or per dev...

Visitor

Plan Premium Country USA   Device Windows 10, and iphone   My Question or Issue I listen to music mostly on my PC, but also while driving I use my phone. I recently learned about t...

Keanu_C

Community Legend

6767 Views

1 replies

2 likes

Premium
Subscription
  • 6767 Views
  • 1 replies
  • 2 likes

My spotify account has been completely taken over

PlanPremiumCountryU.SDeviceWindows 10Operating SystemWindows 10 My Question or IssueLast night my music kept randomly pausing on and off so I checked out why and apparently someone has been using my account with the phone Venus e3, so I looked into i...

Visitor

Plan Premium Country U.S Device Windows 10 Operating System Windows 10   My Question or Issue Last night my music kept randomly pausing on and off so I checked out why and apparently s...

Billy-J

Spotify Star

414 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Billed me but transaction failed

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back.

Visitor

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back. &...

Billy-J

Spotify Star

720 Views

1 replies

0 likes

Account
Other
Subscription
  • 720 Views
  • 1 replies
  • 0 likes

Can't access account after security password reset

Hello, I have an account part of a family plan (Premium) for which the password was automatically reseted for security issues (according to the email I received from Spotify). Since then, I tried multiple time to access the account or reset the passw...

Visitor

Hello,   I have an account part of a family plan (Premium) for which the password was automatically reseted for security issues (according to the email I received from Spotify).   Since...

Billy-J

Spotify Star

378 Views

1 replies

0 likes

Account
  • 378 Views
  • 1 replies
  • 0 likes

I can't change my country so the payment can't go through because country and credit card don't matc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

A_Musicophile

Community Legend

542 Views

1 replies

0 likes

Account
  • 542 Views
  • 1 replies
  • 0 likes

My account has been reset to a free account but I am still paying for a premium family

PlanPremiumCountryNZ My Question or IssueLast week all my playlists disappeared on my phone. I logged in on my laptop to see what was happening, and it says that I am on a free account even though I have been subscribed to a family premium account fo...

Visitor

Plan Premium Country NZ   My Question or Issue Last week all my playlists disappeared on my phone.  I logged in on my laptop to see what was happening, and it says that I am on a free...

A_Musicophile

Community Legend

303 Views

1 replies

0 likes

Account
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

i can't see my own profile

i tried and tried with different usernames but it didnt work only i can see my first spotify account, is the issue related to time i mean should i just wait 24 hours? i know that it is not about having premium any idea? thanks in advance

Visitor

i tried and tried with different usernames but it didnt work only i can see my first spotify account, is the issue related to time i mean should i just wait 24 hours? i know that it is not about havi...

Loxer

Community Legend

992 Views

8 replies

0 likes

Account
  • 992 Views
  • 8 replies
  • 0 likes

Canceling premium but don’t have ANY LOGIN INFO!

My Question or Issue My husband got a Spotify account but didn’t put in the right email and he doesn’t remember the user name or password!! He broke his phone and had to get a new one so now we don’t know the login. We have been charged for 4 months ...

Visitor

My Question or Issue   My husband got a Spotify account but didn’t put in the right email and he doesn’t remember the user name or password!! He broke his phone and had to get a new one so now...

Billy-J

Spotify Star

357 Views

1 replies

0 likes

Login
  • 357 Views
  • 1 replies
  • 0 likes

Been added to a family package when I haven't requested

Email address *snip* I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account for a family package. This is absolutely DISGUSTING! I want re...

Visitor

Email address *snip*   I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account fo...

Billy-J

Spotify Star

318 Views

1 replies

0 likes

Account
Free
Premium
Security
Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else is using my account

PlanPremiumCountryPhilippinesDevice(iPhone 7)Operating System(iOS 11) My Question or IssueAs the subject states, someone else (I’m guessing from another country) has been using my spotify account for the past 2 weeks . Changed my password (yesterday)...

Casual Listener

    Plan Premium Country Philippines Device (iPhone 7) Operating System (iOS 11)   My Question or Issue As the subject states, someone else (I’m guessing from another count...

donbergaaas

Composer

687 Views

4 replies

0 likes

Account
Login
Premium
  • 687 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Shuffle only shuffles one artist!

I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it's all **bleep**. The shuffle feature on Spotify is ...

Regular

I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it'...

Katerina

Spotify Legend

458 Views

1 replies

0 likes

Desktop
Other
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mixed up accounts

Hi there, I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: everytime we both try to use Spotify it pauses because the ac...

Newbie

Hi there,   I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: e...

Katerina

Spotify Legend

883 Views

4 replies

1 likes

  • 883 Views
  • 4 replies
  • 1 likes

Superuser Contribution Account issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I have Spotify installed on my Lenovo laptop and Samsung tablet and have been usung it on ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...

Katerina

Spotify Legend

370 Views

1 replies

0 likes

Login
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify isn't logging in with Facebook, I've logged in once and it was fine but this time it doesn't

The moment I get into the account it gives me a black screen and it logs right out of it, how can I fix this pls PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

Casual Listener

The moment I get into the account it gives me a black screen and it logs right out of it, how can I fix this pls  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...

Katerina

Spotify Legend

507 Views

1 replies

0 likes

Account
Login
  • 507 Views
  • 1 replies
  • 0 likes

Solved!! How do i show my name instead of my username

Hey guys, I deactivated my facebook (which is what I used to make my spotify account), and ever since then my username (random numbers) shows up on my profile rather than my actual name. I reactivated my facebook and allowed spotify to process my fac...

Visitor

Hey guys,  I deactivated my facebook (which is what I used to make my spotify account), and ever since then my username (random numbers) shows up on my profile rather than my actual name. I rea...

user-removed

Not applicable

846 Views

3 replies

0 likes

Account
  • 846 Views
  • 3 replies
  • 0 likes

Solved!! Offline music

Hi. I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected ... why i download the songs? I only have it for that momen...

Casual Listener

Hi. I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected ......

Billy-J

Spotify Star

1213 Views

7 replies

0 likes

Login
  • 1213 Views
  • 7 replies
  • 0 likes

Someone else has access to my account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor a while now I've had playlists show up on my account that I for sure didn't add. They are...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For a w...

Billy-J

Spotify Star

427 Views

1 replies

1 likes

Account
  • 427 Views
  • 1 replies
  • 1 likes

Solved!! will cancelling my subscription to make a new one delete my playlists?

PlanPremiumUS Deviceiphone XS My Question or Issueim trying to get the student bundle with premium and hulu and i am subscribed through Apple but i have to change it to Spotify, so if i cancel my subscription and then subscribe through spotify, will ...

Visitor

Plan Premium US   Device iphone XS     My Question or Issue im trying to get the student bundle with premium and hulu and i am subscribed through Apple but i have to change it...

Billy-J

Spotify Star

531 Views

1 replies

0 likes

Subscription
  • 531 Views
  • 1 replies
  • 0 likes

Can't Login to Spotify app

Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can login on the website but not the app. I've already reset my password and tried reinstalling the app, but nothin...

Regular

  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can login on the website but not t...

Billy-J

Spotify Star

766 Views

8 replies

0 likes

Account
  • 766 Views
  • 8 replies
  • 0 likes