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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14774 Views

7 replies

11 likes

Security
  • 14774 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553502 Views

991 replies

116 likes

Account
  • 553502 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131152 Views

74 replies

12 likes

Account
Login
Premium
  • 131152 Views
  • 74 replies
  • 12 likes

Empty homepage

PLAN : PREMIUMCOUNTRY: INDIADEVICE: MI MAX 2OPERATING SYSTEM: ANDROID 7 NOUGATPROBLEM: MY SPOTIFY APP HAS EMPTY HOMEPAGE WHENEVER I OPEN THE APPI TRIED UNINSTALL AND REINSTALLBUT SEEMS ITS NOT WORKINGNO RECENT PLAY NO RECOMMENDATIONs

Casual Listener

PLAN : PREMIUM COUNTRY: INDIA DEVICE: MI MAX 2 OPERATING SYSTEM: ANDROID 7 NOUGAT PROBLEM:  MY SPOTIFY APP HAS EMPTY HOMEPAGE WHENEVER I OPEN THE APP I TRIED UNINSTALL AND REINSTALL BUT S...

Rahul_jarvis

Casual Listener

737 Views

4 replies

0 likes

Account
Other
Premium
  • 737 Views
  • 4 replies
  • 0 likes

Superuser Contribution Denied refund for 2 years' worth of overcharging.

In May this year, I realised I was being charged twice every month for my one Premium account - once direct to Spotify and once through iTunes. I have spoken to Spotify who say they can do nothing as the payments went to iTunes. iTunes say they can d...

Casual Listener

In May this year, I realised I was being charged twice every month for my one Premium account - once direct to Spotify and once through iTunes.   I have spoken to Spotify who say they can do n...

Peter

Spotify Legend

451 Views

1 replies

0 likes

Premium
Subscription
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! All my favorites are gone

Hi, I somehow lost all my favorites! All my other play lists are still there, but the starred songs are all gone. Is it possible to recover them?? thanks,Edwin

Casual Listener

Hi,   I somehow lost all my favorites! All my other play lists are still there, but the starred songs are all gone. Is it possible to recover them??   thanks, Edwin

vmmd1990

Visitor

3045 Views

6 replies

0 likes

Other
  • 3045 Views
  • 6 replies
  • 0 likes

Premium subscription missing

PlanFree/PremiumCountryItaly Hi everybody. I'm in trouble because we got a premium subscription (since 2018) but my son don't remember which account is. We tried some email address and we found two "basic" account. We have only paypal order number : ...

Visitor

  Plan Free/Premium Country Italy   Hi everybody. I'm in trouble because we got a premium subscription (since 2018) but my son don't remember which account is. We tried some email add...

OneByBoo

Roadie

369 Views

1 replies

0 likes

Account
Premium
  • 369 Views
  • 1 replies
  • 0 likes

Have i been hacked?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI think my account might have been hacked. I was logged out of my account and had to log back...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I think...

Loxer

Community Legend

587 Views

5 replies

0 likes

Account
  • 587 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can not search or play anything

I just moved from mtorola g6 play to moto z 2 force just a few days ago, I moved my apps including spotify ... right now it does not load any content for the playback it just stays loading for a long time and does not resolve anything, any attempt to...

Newbie

I just moved from mtorola g6 play to moto z 2 force just a few days ago, I moved my apps including spotify ... right now it does not load any content for the playback it just stays loading for a long...

csokepeter90

Casual Listener

1068 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 1068 Views
  • 4 replies
  • 0 likes

Superuser Contribution Guthaben Verfall nach Abo Wechsel

Hallo Habe mal eine etwas dumme Frage.. Und zwar beziehe ich im Moment eine Premium Abo von Spotify. Durch ein paar Guthabenkarte die ich zum Geburtstag bekommen habe ist das Abo auch schon bis Ende des Jahres bezahlt, wenn man das so sagen kann.Habe...

Visitor

Hallo 🙂   Habe mal eine etwas dumme Frage.. Und zwar beziehe ich im Moment eine Premium Abo von Spotify. Durch ein paar Guthabenkarte die ich zum Geburtstag bekommen habe ist das Abo auch sch...

Peter

Spotify Legend

2875 Views

1 replies

0 likes

Account
  • 2875 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reembolso por cambio de cuenta

El día 20/08 realiza mi cambio a cuenta familiar ya pagada y se realizó un cobro a mi tarjeta de la cuenta premium, como puedo recibir un reembolso?

Newbie

El día 20/08 realiza mi cambio a cuenta familiar ya pagada y se realizó un cobro a mi tarjeta de la cuenta premium, como puedo recibir un reembolso?

Peter

Spotify Legend

599 Views

3 replies

0 likes

  • 599 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't see some albums.

PlanFreeCountryCzech RepublicDevicePCOperating SystemWindows 10 My Question or IssueI couldn't play songs from one artist. I checked their page and there were some albums missing. When I logged out I found them. I loged back in and they were gone aga...

Casual Listener

  Plan Free Country Czech Republic Device PC Operating System Windows 10   My Question or Issue I couldn't play songs from one artist. I checked their page and there were some al...

Peter

Spotify Legend

376 Views

3 replies

0 likes

Account
  • 376 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify through Facebook: "Don't have authorisation"

I am using the app on my Windows PC and can't log into it through facebook, which is the only way since it doesn't accept my facebook email as an account. One day I came home and I was logged out. I am still logged in on my phone, at work, and in the...

Visitor

I am using the app on my Windows PC and can't log into it through facebook, which is the only way since it doesn't accept my facebook email as an account. One day I came home and I was logged out. I ...

Peter

Spotify Legend

501 Views

2 replies

0 likes

Login
Premium
  • 501 Views
  • 2 replies
  • 0 likes

Solved!! New subscriber and can't change my country code!

PlanFreeCountryUSADeviceAll devicesOperating SystemAndroid and Windows 10 64bit My Question or IssueI just signed up and I'm working in China. All of the music it's showing me is Chinese and the emails are all in Chinese and I can't change my country...

Casual Listener

Plan Free Country USA Device All devices Operating System Android and Windows 10 64bit   My Question or Issue I just signed up and I'm working in China. All of the music it's showing m...

Billy-J

Spotify Star

608 Views

3 replies

0 likes

Account
  • 608 Views
  • 3 replies
  • 0 likes

Delete Account

I want to change my address but Spotify does not offer such an option. I wanna delete my account with all datas and creat new account with same e-mail but Spotify dont delete my account. What i can? Anyone knows? Apparently I will complain about Spot...

Visitor

I want to change my address but Spotify does not offer such an option. I wanna delete my account with all datas and creat new account with same e-mail but Spotify dont delete my account. What i ...

Billy-J

Spotify Star

628 Views

3 replies

0 likes

Account
  • 628 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Multiple accounts with same email

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueWhen logging in with my username I have premium and all of my playlists but when I log in with facebook I have none of my playlists or premium. I thought that I linked my account to...

Visitor

Plan Premium Country US Device All Operating System All   My Question or Issue When logging in with my username I have premium and all of my playlists but when I log in with facebook I...

Peter

Spotify Legend

867 Views

1 replies

0 likes

Account
Other
  • 867 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify lague en ce moment!

Hello! PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or Issue:Le son grésille! Si je lances un téléchargement, le son se ralentie... ça bug grâve! D'autres gens ont ça chez eux? Ma connection est pourtant très bonne et je n'a...

Regular

Hello!    Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue: Le son grésille! Si je lances un téléchargement, le son se ralentie... ç...

Peter

Spotify Legend

707 Views

1 replies

0 likes

Premium
  • 707 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Having to play on other devices through my iphone

PlanPremiumCountryUK DeviceIphone 7/Samsung TV My Question or IssueFor the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room. I have been able to control the music with the remote. Today I can no longer do this and ...

Music Fan

  Plan Premium Country UK   Device Iphone 7/Samsung TV   My Question or Issue For the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room.&nb...

jacquie_arnott

Music Fan

1694 Views

11 replies

0 likes

Other
Premium
  • 1694 Views
  • 11 replies
  • 0 likes

Can I Use My Spotify At My Cafe With Public Music Rights Engagement?

PlanPremiumCountryTurkey My Question or Issue Hello, Actually the question is clear. I have Spotify Premium account which I want use at my cafe. There is a foundation called "MUYAP" in my country which deals with the public music licenses. I have an ...

Visitor

Plan Premium Country Turkey   My Question or Issue   Hello,   Actually the question is clear. I have Spotify Premium account which I want use at my cafe. There is a foundation...

user-removed

Not applicable

2826 Views

1 replies

0 likes

Account
Subscription
  • 2826 Views
  • 1 replies
  • 0 likes

Help with my Account Security/Ayuda con la Seguridad de mi Cuenta

PlanPremiumCountryArgentinaDeviceiPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPadOperating SystemiOS 12.2 (and others from the other apple devices/y otros de los otros dispositivos de Apple), Windows 10 My Question or IssueI have written thi...

Visitor

Plan Premium Country Argentina Device iPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPad Operating System iOS 12.2 (and others from the other apple devices/y otros de los otros disposit...

Billy-J

Spotify Star

485 Views

1 replies

0 likes

Account
Security
  • 485 Views
  • 1 replies
  • 0 likes

Clarifications on the 10,000 download limit

PlanPremiumCountryUSA DeviceWindows 10, and iphone My Question or IssueI listen to music mostly on my PC, but also while driving I use my phone. I recently learned about the 10,000 download limit, and I was wondering if that is per account or per dev...

Visitor

Plan Premium Country USA   Device Windows 10, and iphone   My Question or Issue I listen to music mostly on my PC, but also while driving I use my phone. I recently learned about t...

Keanu_C

Community Legend

6835 Views

1 replies

2 likes

Premium
Subscription
  • 6835 Views
  • 1 replies
  • 2 likes

My spotify account has been completely taken over

PlanPremiumCountryU.SDeviceWindows 10Operating SystemWindows 10 My Question or IssueLast night my music kept randomly pausing on and off so I checked out why and apparently someone has been using my account with the phone Venus e3, so I looked into i...

Visitor

Plan Premium Country U.S Device Windows 10 Operating System Windows 10   My Question or Issue Last night my music kept randomly pausing on and off so I checked out why and apparently s...

Billy-J

Spotify Star

423 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 423 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Billed me but transaction failed

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back.

Visitor

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back. &...

Billy-J

Spotify Star

736 Views

1 replies

0 likes

Account
Other
Subscription
  • 736 Views
  • 1 replies
  • 0 likes