Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84747 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661634 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
743687 Views
18 replies
29 likes
I have a Premium Spotify Account and originally created my account using Facebook logon. I am trying to disconnect from my Facebook logon, but need to use the same email address. I've found all the articles which tell me that I need to unsubscribe fr...
I have a Premium Spotify Account and originally created my account using Facebook logon. I am trying to disconnect from my Facebook logon, but need to use the same email address. I'...
Community Legend
1809 Views
9 replies
1 likes
PlanPremiumCountry DeviceAndroit and LinuxOperating System My Question or Issue Hi, My Discover Weekly is riddled with Finnish music that does not fit my taste well. Is there something wrong with the algorithm? Searching for "Finnish" turns up severa...
Plan Premium Country Device Androit and Linux Operating System My Question or Issue Hi, My Discover Weekly is riddled with Finnish music that does not fit my ta...
Spotify Legend
588 Views
3 replies
0 likes
PlanFree CountryTaiwan DeviceiPhone 6 , an old Asus laptop Operating SystemiOS 12, Windows vista My Question or Issue I have a Spotify account created with Facebook account for years. Recently, I made a second account signed up with just email(gmail)...
Plan Free Country Taiwan Device iPhone 6 , an old Asus laptop Operating System iOS 12, Windows vista My Question or Issue I have a Spotify accou...
Spotify Star
930 Views
3 replies
0 likes
Hi, I'm experiencing an error while trying to check my account on your site "We're all mixed up", can you tell me if that's Spotify actual problem or just mine?
Hi, I'm experiencing an error while trying to check my account on your site "We're all mixed up", can you tell me if that's Spotify actual problem or just mine?
Spotify Legend
404 Views
2 replies
0 likes
I've been paying for the 9.99/month plan, but was suddenly switched to the family plan. I'm only paying Spotify for myself.
I've been paying for the 9.99/month plan, but was suddenly switched to the family plan. I'm only paying Spotify for myself.
Spotify Star
2196 Views
1 replies
1 likes
Plan - Spotify StudentFree/Premium - PremiumCountry - US DeviceiPhone 6s, MacBook Air My Question or Issue This is an ongoing issue. I will be listening to music when it suddenly pauses because someone else is listening on my account. I have NEVER gi...
Plan - Spotify Student Free/Premium - Premium Country - US Device iPhone 6s, MacBook Air My Question or Issue This is an ongoing issue. I will be listening to music when...
Newbie
13746 Views
4 replies
5 likes
I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it's all **bleep**. The shuffle feature on Spotify is ...
I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it'...
Spotify Legend
496 Views
1 replies
0 likes
Hi i forget my email for my spotify account, i only have the payment number and my password, i logged out on excident. What can i do to stop the payments or find the email again?
Hi i forget my email for my spotify account, i only have the payment number and my password, i logged out on excident. What can i do to stop the payments or find the email again?
Spotify Star
1193 Views
5 replies
0 likes
PlanPremiumCountry DeviceIphone XR My Question or IssueDaughter;s Iphone 8 basically stopped working. She lost everything. We upgraded her phone to the Iphone XR. Now she can't log into her spofity. We have the family premium. I have sent her the lin...
Plan Premium Country Device Iphone XR My Question or Issue Daughter;s Iphone 8 basically stopped working. She lost everything. We upgraded her phone to the Iphone XR. Now she ca...
Spotify Star
734 Views
3 replies
0 likes
Plan2 Free / 1 PremiumCountryCanadaDeviceGoogle Home Mini'sOperating SystemGoogle My Question or IssueWe have 3 google home minis (one in each bedroom) and 3 home members (Myself and 2 kids) each with their own Spotify free account linked to their ow...
Plan 2 Free / 1 Premium Country Canada Device Google Home Mini's Operating System Google My Question or Issue We have 3 google home minis (one in each bedroom) and 3 home mem...
Roadie
5517 Views
11 replies
1 likes
My Question or Issue:My band is going through Tunecore to get our music on Spotify. Can I unclick deliver to Spotify on our TuneCore account, and then add the songs through our artist page on Spotify? Would this affect the numbers we have on the song...
My Question or Issue: My band is going through Tunecore to get our music on Spotify. Can I unclick deliver to Spotify on our TuneCore account, and then add the songs through our artist page on Spoti...
Spotify Star
802 Views
5 replies
0 likes
My account email and password are wrong but I have the correct facebook account linked, I had student prime for a year before realising the email was wrong. I cannot change it because the recovery email for the account is one I've never seen before.I...
My account email and password are wrong but I have the correct facebook account linked, I had student prime for a year before realising the email was wrong. I cannot change it because the recovery em...
Spotify Star
716 Views
4 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy s8 My Question or IssueI signed up for the promo to recieve the free Google home mini the day after the promo started. When it was complete it said it was going to send me an email to confirm my details, a...
Plan Premium Country Canada Device Samsung Galaxy s8 My Question or Issue I signed up for the promo to recieve the free Google home mini the day after the promo started. When it was co...
Spotify Star
499 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceiPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4Operating SystemWindows 10 My Question or IssueMy account got hacked and they changed the email, the only thing that I still have is the account na...
Plan Premium Country Netherlands Device iPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4 Operating System Windows 10 My Question or Issue My account got hacked an...
Spotify Star
451 Views
1 replies
0 likes
PlanRegular PremiumCountryCanada Device(iPhone 6, iPhone Operating System(iOS) My Question or IssueHello there, I’m having a trouble redeeming this offer. Every time I click on https://www.spotify.com/ca-en/googlehome/redeem/ to redeem I get a messag...
Plan Regular Premium Country Canada Device (iPhone 6, iPhone 😎 Operating System (iOS) My Question or Issue Hello there, I’m having a trouble redeeming this offer. Eve...
Spotify Star
969 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor example, I can play the latest album Designer by Aldous Harding on my mobile, but Alexa o...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For exa...
Casual Listener
711 Views
3 replies
0 likes
PlanPremiumSwitzerland DeviceAll devices Hello!I have a problem on all my devices. I can't access any of my Daily Mixes. The one I played the most still appears under Recently Played but cannot be opened. If I try to open it, I get an error "Daily Mi...
Plan Premium Switzerland Device All devices Hello! I have a problem on all my devices. I can't access any of my Daily Mixes. The one I played the most still appears under Recent...
Composer
577 Views
1 replies
0 likes
PlanPremiumCountryIndia / France My Question or IssueHello ! I live in beetween india and france (6-7months in india and the rest in france).As for my work, I'm usually connecting using a VPN (to access my private network and for security reasons) an...
Plan Premium Country India / France My Question or Issue Hello ! I live in beetween india and france (6-7months in india and the rest in france). As for my work, I'm usua...
Community Legend
1408 Views
1 replies
0 likes
PlanPremiumCountryCanada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google mini? Ever link I followed does not help, or says page not found Has anyone actually been ...
Plan Premium Country Canada Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google...
Spotify Star
639 Views
1 replies
1 likes
so i have had spotify for a long time now but it hassent bin much of an issue till now i did contach support about this(live support) but they didnt know what was wrong and just left the chat so i have for around 5 months not bin abel to play around ...
so i have had spotify for a long time now but it hassent bin much of an issue till now i did contach support about this(live support) but they didnt know what was wrong and just left the chat so i ha...
Regular
665 Views
2 replies
0 likes
