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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83417 Views

29 replies

0 likes

  • 83417 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104446 Views

10 replies

3 likes

Account
Login
  • 104446 Views
  • 10 replies
  • 3 likes

Free account not deleted

On the 5th August I went through the procedure to permanently delete my other account (https://open.spotify.com/user/quantumspace), yet it still hasn’t been done. Although my username and password are no longer accepted for that account, nothing seem...

Casual Listener

On the 5th August I went through the procedure to permanently delete my other account (https://open.spotify.com/user/quantumspace), yet it still hasn’t been done. Although my username and password ar...

RBM6752

Casual Listener

1033 Views

4 replies

0 likes

Account
Free
Other
  • 1033 Views
  • 4 replies
  • 0 likes

Disconnecting a device

My Question or Issue So I have Spotify premium and a few months ago I used my account on a work IPad. I left my previous work and remember signing out and not saving any of my details on the iPad. However, my Spotify is still connecting to this previ...

Visitor

    My Question or Issue   So I have Spotify premium and a few months ago I used my account on a work IPad. I left my previous work and remember signing out and not saving any of m...

OneByBoo

Roadie

731 Views

1 replies

0 likes

Account
  • 731 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Subscription on VPN

Hello, As you may have heard, current Turkish administration is making restrictions on the internet and some of the people buy VPN services to go online without any restrictions other than using free addons on their browsers. I know that there is a c...

Casual Listener

Hello,   As you may have heard, current Turkish administration is making restrictions on the internet and some of the people buy VPN services to go online without any restrictions other than...

Lyuben

Visitor

17733 Views

9 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 17733 Views
  • 9 replies
  • 0 likes

Chinese songs in my weekly discover

Hello today i realize i have a lot of chinise song in my weekly discover, what can i do ? what happened ?

Newbie

Hello today i realize i have a lot of chinise song in my weekly discover, what can i do ? what happened ?

keithbryant

Visitor

1423 Views

2 replies

0 likes

  • 1423 Views
  • 2 replies
  • 0 likes

Premium subscription account delete

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I am new to spotify, I created an account and got a weird username. I am aware you are not all...

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I am new...

Luan

Spotify Star

524 Views

1 replies

0 likes

Account
Premium
Subscription
  • 524 Views
  • 1 replies
  • 0 likes

Terugzetten afspeellijsten op account en wijzigen username

Wij hebben Spotify Premium via KPN in Nederland. Is onderdeel van ons KPN compleet pakket. Donderdag 8 augustus jl. zijn wij op alle apparaten uit Spotify gegooid en moesten wij opnieuw inloggen. Het opnieuw inloggen lukte op geen enkel apparaat meer...

Visitor

Wij hebben Spotify Premium via KPN in Nederland. Is onderdeel van ons KPN compleet pakket. Donderdag 8 augustus jl. zijn wij op alle apparaten uit Spotify gegooid en moesten wij opnieuw inloggen. Het...

Rene01

Community Legend

3853 Views

1 replies

0 likes

Account
Login
Premium
  • 3853 Views
  • 1 replies
  • 0 likes

I can't use premium without internet, and my downloaded albums doesn't save.

PlanPremiumCountry DevicOperating System My Question or IssueSo, I subscribed to premium yesterday but when I don't have internet it changes me to a free account, also when I download an album It doesn't save it when I close the app, so I have to dow...

Newbie

Plan Premium Country   Devic Operating System   My Question or Issue So, I subscribed to premium yesterday but when I don't have internet it changes me to a free account, also when ...

Billy-J

Spotify Star

338 Views

1 replies

0 likes

Premium
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account Numbers

Hey, So I had a brief question and was hoping someone could help me figure out why my spotify is having a wierd issue.I was going to delete my facebook in spite of just not having one all together. I started going through with the process until I rea...

Casual Listener

Hey, So I had a brief question and was hoping someone could help me figure out why my spotify is having a wierd issue. I was going to delete my facebook in spite of just not having one all together....

batman7165

Casual Listener

848 Views

3 replies

0 likes

Account
  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account is "Splitted". How to fix it?

PlanFree&PremiumCountryGermanyDevice(Huawai P20, PC)Operating System(Android, Windows 10,etc.) My Question or IssueIt´s a little complicated. When I signed up, I started an abo as a student (5€mtl). However, my account somehow splitted in two account...

Visitor

Plan Free&Premium Country Germany Device (Huawai P20, PC) Operating System (Android, Windows 10,etc.)   My Question or Issue It´s a little complicated. When I signed up, I started ...

Peter

Spotify Legend

416 Views

1 replies

0 likes

Account
Login
Premium
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has my username has changed

I log into Spotify with Facebook and It has always been my Facebook name and profile picture on my Spotify account but today it randomly changed to no profile picture and a bunch of letters and numbers as a username? How can I change it back? (I have...

Newbie

I log into Spotify with Facebook and It has always been my Facebook name and profile picture on my Spotify account but today it randomly changed to no profile picture and a bunch of letters and numbe...

Peter

Spotify Legend

1055 Views

2 replies

0 likes

Account
  • 1055 Views
  • 2 replies
  • 0 likes

Superuser Contribution Probleme mit Paypal

Hey, ich hab das Problem das Spotify immer wieder verlangt, dass ich ein neues Paypal-Bankkonto anlegen muss.Das Ding ist jetzt aber, dass ich ein Bankkonto in meinem Paypal habe & somit muesste dies auch funktionieren.. ist jedoch nicht der Fall. Eg...

Newbie

Hey,   ich hab das Problem das Spotify immer wieder verlangt, dass ich ein neues Paypal-Bankkonto anlegen muss. Das Ding ist jetzt aber, dass ich ein Bankkonto in meinem Paypal habe & som...

Katerina

Spotify Legend

801 Views

2 replies

0 likes

Account
Other
Premium
  • 801 Views
  • 2 replies
  • 0 likes

Account used by someone else

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood day,my account got hacked yesterday and I'm unable to do anything about it I tried every...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Good da...

Luan

Spotify Star

599 Views

1 replies

0 likes

Account
Login
  • 599 Views
  • 1 replies
  • 0 likes

Solved!! Hacker on Account?

Hi Spotify Community. I'm been having a problem recently. It seems there is an unwanted user on my account. They do not seem malicious and aren't trying to steal my info, they seem to just be lisening to music. But I think they know it's not their ac...

Casual Listener

Hi Spotify Community. I'm been having a problem recently. It seems there is an unwanted user on my account. They do not seem malicious and aren't trying to steal my info, they seem to just be lisenin...

Luan

Spotify Star

1598 Views

4 replies

0 likes

Account
Security
  • 1598 Views
  • 4 replies
  • 0 likes

Solved!! I can't pay my soptify premium acount

Since two weeks ago i can't pay my spotify familiar plan. I change my credit card but nothing ocur.

Regular

Since two weeks ago i can't pay my spotify familiar plan. I change my credit card but nothing ocur.

Luan

Spotify Star

1941 Views

9 replies

0 likes

Account
Premium
Subscription
  • 1941 Views
  • 9 replies
  • 0 likes

Eliminar cuenta de Spotify vinculada a cuenta de Facebook que ya no existe.

A finales de 2018 eliminé mi cuenta de Facebook, esta es la que utilizaba para entrar en Spotify, con la tarifa Premium. El hecho es que de un dia para otro la cuenta se desactivó en mi mobil (huaweii mate10 lite) y al no existir la cuenta de Faceboo...

Visitor

A finales de 2018 eliminé mi cuenta de Facebook, esta es la que utilizaba para entrar en Spotify, con la tarifa Premium.   El hecho es que de un dia para otro la cuenta se desactivó en mi mobi...

Brunelicia

Community Legend

850 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 850 Views
  • 1 replies
  • 0 likes

Can't acces account HACKED, email hacked aswell

PlanPremium Family subscriptionCountryThe NetherlandsDeviceIphone 8, Macbook 2019Operating System(iOS 10Windows 10,etc.) My Question or IssueLogged out of my spotify account, and have no acces to email please need a moderator quick. I assume my accou...

Visitor

Plan Premium Family subscription Country The Netherlands Device Iphone 8, Macbook 2019 Operating System (iOS 10Windows 10,etc.)   My Question or Issue Logged out of my spotify account,...

Billy-J

Spotify Star

422 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! New Login Email

Hi! I have a question reagrding the security of my account. In case that someone logs in from another location to my account, will I recieve an email saying that someone logged to my account? Thanks!

Visitor

Hi!  I have a question reagrding the security of my account. In case that someone logs in from another location to my account, will I recieve an email saying that someone logged to my account?&...

Luan

Spotify Star

7276 Views

1 replies

0 likes

Security
  • 7276 Views
  • 1 replies
  • 0 likes

Username changed automatically

PlanPremium My Question or IssueHello, I recently logged on my spotify on my pc and descovered that my name has changed from Djcjaxellund to 579u242ft897a1g2j4eu0rxza. I haven't done anything special to trigger this. Then i went on my spotify profile...

Casual Listener

Plan Premium   My Question or Issue Hello, I recently logged on my spotify on my pc and descovered that my name has changed from Djcjaxellund to 579u242ft897a1g2j4eu0rxza. I haven't done any...

DjcjAxellund

Casual Listener

532 Views

2 replies

1 likes

Account
  • 532 Views
  • 2 replies
  • 1 likes

Superuser Contribution could you make me quick free and give me a artist spotify account please, im waiting too long

PlanPremiumCountrynetherlandsDevicemacOperating Systemapple My Question or Issuehi there, could you make me quick free and give me a artist spotify account please, im waiting too long, 23 years old from the netherlandsmy profilehttps://open.spotify.c...

Regular

Plan Premium Country netherlands Device mac Operating System apple   My Question or Issue hi there, could you make me quick free and give me a artist spotify account please, im waiting...

yasientrabih

Regular

920 Views

6 replies

0 likes

Account
Free
Premium
  • 920 Views
  • 6 replies
  • 0 likes

Spotify charged my debit card, but I dont have premium service!

Hi everyone, I attempted to sign up for the 3 months of premium service, for 99 cents a month (for those first 3 months). However, Spotify told me that the card info I had entered, had already been used before. So, I said okay no problem. The thing i...

Newbie

Hi everyone,   I attempted to sign up for the 3 months of premium service, for 99 cents a month (for those first 3 months). However, Spotify told me that the card info I had entered, had alrea...

Robroy1314

Visitor

1249 Views

2 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 1249 Views
  • 2 replies
  • 0 likes