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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653668 Views

13 replies

4 likes

Account
  • 653668 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734068 Views

18 replies

29 likes

  • 734068 Views
  • 18 replies
  • 29 likes

Superuser Contribution Can’t view albums

Hifor some reason I can no longer view albums.I’ve updated the app and reset my iPhone but no joy.

Newbie

Hi for some reason I can no longer view albums. I’ve updated the app and reset my iPhone but no joy.  

Peter

Spotify Legend

924 Views

2 replies

1 likes

Premium
  • 924 Views
  • 2 replies
  • 1 likes

Superuser Contribution Something went wrong please help

I cant enter my home page and i tried another devices i erased spotify and downloaded again but its not fixed PlanPremiumCountryGermanyDeviceiPhone XOperating SystemIOS 12.2 My Question or Issue

Casual Listener

I cant enter my home page and i tried another devices i erased spotify and downloaded again but its not fixed  Plan Premium Country Germany Device iPhone X Operating System IOS 12.2 &...

Peter

Spotify Legend

3557 Views

5 replies

1 likes

Account
Premium
  • 3557 Views
  • 5 replies
  • 1 likes

Can’t log in

PlanPremium DeviceIPhone XROperating SystemIOS 10 My Question or IssueI have another Spotify account and I cannot sign in, is there anyway I can reset my username or email because I got a new phone and my other account That was on my older phone got ...

Newbie

Plan Premium   Device IPhone XR Operating System IOS 10   My Question or Issue I have another Spotify account and I cannot sign in, is there anyway I can reset my username or email...

Ethan_Moore004

Composer

592 Views

1 replies

0 likes

Account
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted Songs played within selected album my album

hello, Since a while now, I ve noticed that songs that have nothing to do with the album i selected are being randomly played and have the letter E(in a white box) before the title.This is extremely annoying and I can t find an option to disable this...

Newbie

hello,  Since a while now, I ve noticed that songs that have nothing to do with the album i selected  are being randomly played and have the letter E(in a white box) before the title.This ...

Peter

Spotify Legend

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

Superuser Contribution SONGS GONE!?!?

I’ve been using Spotify for a while and recently I’ve been having songs that I’ve never heard of before start to play while I’m listening to music. I thought it wasn’t much, just a glitch. But than when I wanted to listen to music, when I went to my ...

Casual Listener

I’ve been using Spotify for a while and recently I’ve been having songs that I’ve never heard of before start to play while I’m listening to music. I thought it wasn’t much, just a glitch. But than w...

Katerina

Spotify Legend

576 Views

3 replies

1 likes

Premium
  • 576 Views
  • 3 replies
  • 1 likes

cannot remove hacker from account

PlanPremiumCountryUSDevicePixel/android My Question or IssueMy spotify premium account was somehow hacked into about 3 weeks ago and this person keeps cutting off my music and overflowing it with all their own. My spotify account was created using my...

Newbie

  Plan Premium Country US Device Pixel/android   My Question or Issue My spotify premium account was somehow hacked into about 3 weeks ago and this person keeps cutting off my musi...

Billy-J

Spotify Star

6742 Views

4 replies

0 likes

Account
Login
Other
Premium
Security
  • 6742 Views
  • 4 replies
  • 0 likes

Canmot log in to the Android APP, reads thats there are problems and should try later. 2 days so far

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ethan_Moore004

Composer

595 Views

1 replies

0 likes

Account
Login
  • 595 Views
  • 1 replies
  • 0 likes

cant log in, forgot email

PlanFreeCountryGermany My Question or Issuei want to reset my password but i dont know my email what can i do?

Casual Listener

  Plan Free Country Germany     My Question or Issue i want to reset my password but i dont know my email what can i do?

MauriceMV

Spotify Star

891 Views

2 replies

0 likes

Account
Login
Premium
  • 891 Views
  • 2 replies
  • 0 likes

Cant reset password and forgot it and dont know email

PlanPremiumCountryGermanyMy Question or IssueI have an account with premium logged in on my mobile phone. I dont know the email of this account. If I try to reset the password I use the username which is shown on my account. But spotify says this use...

Casual Listener

  Plan Premium Country Germany My Question or Issue I have an account with premium logged in on my mobile phone. I dont know the email of this account. If I try to reset the password I use...

A_Musicophile

Community Legend

735 Views

1 replies

0 likes

Account
Login
Premium
  • 735 Views
  • 1 replies
  • 0 likes

Remove Favourite artists after Hacked Account is Recovered

Plan PremiumCountryUKDeviceiPhone Operating System My Question or IssueMy account was hacked and recovered however how do remove the favourite artists and recommandations of the hackers music choice from my account ?? Its incredibly annoying to be re...

Visitor

Plan Premium Country UK Device iPhone  Operating System     My Question or Issue My account was hacked and recovered however how do remove the favourite artists and rec...

Jᴀᴄᴋ

Roadie

1737 Views

4 replies

2 likes

Account
Premium
  • 1737 Views
  • 4 replies
  • 2 likes

Friends can't search my account in Spotify

Whenever my friends try to search up my Spotify account by username, even with spotify:user:username, it never shows up. I created an account today, and my username on the settings page in the Spotify website shows random characters in random orders,...

Newbie

Whenever my friends try to search up my Spotify account by username, even with spotify:user:username, it never shows up. I created an account today, and my username on the settings page in the Spotif...

A_Musicophile

Community Legend

487 Views

1 replies

0 likes

Account
  • 487 Views
  • 1 replies
  • 0 likes

Spotify for Schools!

Plan: Free and PremiumCountry: USA DeviceiPads 5th-6th GenerationOperating SystemiOS 12 I am a representative from a Middle School in California, and we are interested in adding Spotify to our iPads. However, with the addition of videos to Spotify, t...

Newbie

Plan: Free and Premium Country: USA   Device iPads 5th-6th Generation Operating System iOS 12   I am a representative from a Middle School in California, and we are interested in ad...

Billy-J

Spotify Star

703 Views

1 replies

0 likes

Account
Subscription
  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Go online to log in

Spotify has been regularly logging me out when in offline mode, and when I try to log back in it says "Please go online to login" giving me the facebook, email address or new account options. When I try to login with either the facebook or email addr...

Regular

Spotify has been regularly logging me out when in offline mode, and when I try to log back in it says "Please go online to login" giving me the facebook, email address or new account options. When I ...

user-removed

Not applicable

1686 Views

4 replies

3 likes

Account
Login
Other
Premium
Security
Subscription
  • 1686 Views
  • 4 replies
  • 3 likes

Link song to two artists accounts

PlanPremiumCountryUSA DeviceMac/iPhone My Question or IssueI have a single on my profile that was written and performed with another artist who is also on Spotify. How do we get that song to show up on both of our pages? It's uploaded through my acco...

Newbie

Plan Premium Country USA   Device Mac/iPhone   My Question or Issue I have a single on my profile that was written and performed with another artist who is also on Spotify. How do ...

FOJOM

Casual Listener

3089 Views

2 replies

0 likes

Account
Other
  • 3089 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

Regular

I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...

Bueee

Visitor

6516 Views

10 replies

1 likes

Account
Other
  • 6516 Views
  • 10 replies
  • 1 likes

Spotify can't play songs after 4 seconds

I tried to play songs on Sporify and can't listen to music after 4 seconds. I tried to reinstall Spotify, delete Cache, log out and back in and I have the same issue.

Visitor

I tried to play songs on Sporify and can't listen to music after 4 seconds. I tried to reinstall Spotify, delete Cache, log out and back in and I have the same issue.

Jᴀᴄᴋ

Roadie

427 Views

1 replies

1 likes

Account
  • 427 Views
  • 1 replies
  • 1 likes

Solved!! Forgotten email address and username

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy 13-yr-old son has forgotten his username and email address so we can't gain access to his ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My 13-y...

Billy-J

Spotify Star

1507 Views

4 replies

0 likes

Login
  • 1507 Views
  • 4 replies
  • 0 likes

Solved!! [Account] Personal Usage Statistics

Guys, I don't remember my email or pass to my acc but I've premium. Can I log in? I have the bills from my bank to prove it. - this post is from another acc ofc.

Newbie

Guys, I don't remember my email or pass to my acc but I've premium. Can I log in? I have the bills from my bank to prove it. - this post is from another acc ofc.  

Luan

Spotify Star

535 Views

1 replies

0 likes

Premium
  • 535 Views
  • 1 replies
  • 0 likes

Solved!! Can't delete my account

I can't delete my account through the support page (https://support.spotify.com/us/contact-spotify-support/).I select "Account" -> "I want to close my account permanently", and select "Close Account" in Step 3, but it kept taking me back to Step 1......

Visitor

I can't delete my account through the support page (https://support.spotify.com/us/contact-spotify-support/). I select "Account" -> "I want to close my account permanently", and select "Close Acc...

user-removed

Not applicable

14011 Views

12 replies

0 likes

Account
  • 14011 Views
  • 12 replies
  • 0 likes

Solved!! Username

PlanPremiumCountryBrazilDeviceiPhone 8 and PCOperating SystemiOS 10, Windows 10 My Question or IssueHello, I didn't understand what can I do if my username account appears with a bunch of numbers and letters. I used to use the Spotify connected to my...

Casual Listener

Plan Premium Country Brazil Device iPhone 8 and PC Operating System iOS 10, Windows 10   My Question or Issue Hello, I didn't understand what can I do if my username account appears ...

Luan

Spotify Star

656 Views

1 replies

0 likes

Account
  • 656 Views
  • 1 replies
  • 0 likes