Cant log in after password reset

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Cant log in after password reset

jenna11
Visitor

Plan

Premium

Country

Canada

Device

iPhone 6s

Operating System

IOS 10

 

My Question or Issue

I received an email this morning that I need to reset my password and I was signed out of my account. I reset my password, but I still can’t sign into my account. I enter my account details ( my email and password ) three dots appear but nothing happens. I’m stuck on the log in page. 

1 Reply

Re: Cant log in after password reset

Rock Star 21
Rock Star 21

Hey @jenna11, thanks for reaching out to the Community!

Could you let me know if you're trying to log in through the app or the browser? If you're logging in through the app - could you try a clean reinstall?

 

If you're logging in through the browser - try using a different browser or incognito mode.

 

Let me know how this goes :) 

Billy-JRock Star 21
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