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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83110 Views

29 replies

0 likes

  • 83110 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103920 Views

10 replies

3 likes

Account
Login
  • 103920 Views
  • 10 replies
  • 3 likes

My warpped 2019 is showing alien language.

This is my issue To day i wanna share my 2019 warpped but it be like this picture.I try to change my language it's work but some of the that i try beforei change my language is the same how i can fix that ? i think this is a picture create algorithm ...

Casual Listener

  This is my issue  To day i wanna share my 2019 warpped but it be like this picture. I try to change my language it's work but some of the that i try before i change my language is t...

OneByBoo

Roadie

905 Views

2 replies

0 likes

Other
  • 905 Views
  • 2 replies
  • 0 likes

paying for 3 accounts, in which 2 i am not using

PlanFree/PremiumCountryFinlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today i was checking my bank account and it seems i am paying for 3 premium acco...

Casual Listener

Plan Free/Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,...

Luan

Spotify Star

641 Views

1 replies

0 likes

Account
  • 641 Views
  • 1 replies
  • 0 likes

Paying for 2 accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello today I was checking my bank account since I have started paying also for my little bro...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello t...

Luan

Spotify Star

539 Views

1 replies

0 likes

Account
  • 539 Views
  • 1 replies
  • 0 likes

Cant sing onto family plan main account

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy main account for spotify premium family plan, is my fathers and he claims he had changed the password to something and that it works on his phone. But when I try sign...

Visitor

Plan Premium Country Canada Device iPhone 8 Operating System iOS 10   My Question or Issue My main account for spotify premium family plan, is my fathers and he claims he had changed ...

Luan

Spotify Star

774 Views

1 replies

0 likes

Login
  • 774 Views
  • 1 replies
  • 0 likes

My spotify plan changed without asking

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S10)Operating System(Android Oreo, Windows 10) My Question or IssueI was previously subscribed to the student plan. I've realized that I am no longer subscribed to the student plan. I was paying for a re...

Visitor

  Plan Premium Country Turkey Device ( Samsung Galaxy S10) Operating System (Android Oreo, Windows 10)   My Question or Issue I was previously subscribed to the student plan...

Luan

Spotify Star

429 Views

1 replies

0 likes

Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Premium Family Uitgeschakeld

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuevorige week betaald voor Premium Familyen nu is iedereen afgekoppeld tevens ik zelf en A...

Visitor

      Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...

Luan

Spotify Star

588 Views

1 replies

0 likes

Account
Premium
Subscription
  • 588 Views
  • 1 replies
  • 0 likes

Spotify w/ Hulu

I cannot connect my Spotify premium with Hulu it keeps telling me the page is not found when I click on the "I have a Hulu account" option

Visitor

  I cannot connect my Spotify premium with Hulu it keeps telling me the page is not found when I click on the "I have a Hulu account" option  

Luan

Spotify Star

875 Views

1 replies

0 likes

Account
Premium
Subscription
  • 875 Views
  • 1 replies
  • 0 likes

Music stops being played, and shows that it is being played somewhere else

PlanPremiumCountryNorway DeviceSamsung Galaxy S10+ Operating SystemWindows10 My Question or Issue:Having issues with music being stopped on my spotify account, and then I get up an indication that there is someone listening to the account. As of now,...

Visitor

Plan Premium Country Norway     Device Samsung Galaxy S10+  Operating System Windows10   My Question or Issue: Having issues with music being stopped on my spotify a...

Luan

Spotify Star

412 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

PlanFreeCountrySouth Korea DeviceiPhone XrOperating SystemWindows 10 My Question or IssueCannot change country. Have a free account and it says i cannot change unless i'm in the country. i've been here for months and still only the USA shows up when ...

Visitor

Plan Free Country South Korea   Device iPhone Xr Operating System Windows 10   My Question or Issue Cannot change country. Have a free account and it says i cannot change unless ...

user-removed

Not applicable

1556 Views

8 replies

0 likes

Free
  • 1556 Views
  • 8 replies
  • 0 likes

My wrapped is just showing me playlists

PlanFreeCountryCanadaDeviceIphone 6s, and PCOperating SystemIOS 12.3 / Windows 10 My Question or IssueMy wrapped is only showing playlists of the years, it shows 2019 2017 and 2016, but it wont show me any stats at all. I saw a similar topic but the ...

Newbie

Plan Free Country Canada Device Iphone 6s, and PC Operating System IOS 12.3 / Windows 10   My Question or Issue My wrapped is only showing playlists of the years, it shows 2019 2017 an...

wtfichigo

Casual Listener

1402 Views

1 replies

1 likes

Account
Free
Other
  • 1402 Views
  • 1 replies
  • 1 likes

Payment charged against paypal account

PlanPremiumCountryAustraliaDeviceAndroid, Win 10Operating SystemAndroid, Win 10 My Question or IssueMy account has been set to debit my credit card, however for the last 3 months I'm continuing to receive charges against my paypal account. This is wh...

Newbie

Plan Premium Country Australia Device Android, Win 10 Operating System Android, Win 10   My Question or Issue My account has been set to debit my credit card, however for the last 3 mo...

OneByBoo

Roadie

425 Views

1 replies

0 likes

Account
  • 425 Views
  • 1 replies
  • 0 likes

Gehackt account

Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van deze ongewenste muziek af? Wie is er verantwoordelijk...

Casual Listener

Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van de...

OneByBoo

Roadie

1699 Views

1 replies

0 likes

Account
  • 1699 Views
  • 1 replies
  • 0 likes

Facebook email adress doesn't change

Hi, A couple of months ago I changed my Facebook email adress. My Spotify email adress, however, never changed. I cannot log in into my old email adress any more and all communication of Spotify (including the helpdesk) goes via my old emailadress. D...

Visitor

Hi,    A couple of months ago I changed my Facebook email adress. My Spotify email adress, however, never changed. I cannot log in into my old email adress any more and all communication ...

OneByBoo

Roadie

657 Views

1 replies

0 likes

Account
  • 657 Views
  • 1 replies
  • 0 likes

Changing profile picture

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or Issue I have my spotify account created using facebook, until now i could change my profile picture, but now when i click change and i upload picture it changes but when i clos...

Visitor

Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue   I have my spotify account created using facebook, until now i could change my profile p...

user-removed

Not applicable

854 Views

4 replies

1 likes

Account
  • 854 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family premium

PlanPremium Family CountryPortugal DeviceHuawei P20 LiteOperating SystemaAndroid EMUI 9.1My Question or IssueI access my profile and try to manage the family members page and it doesn't load up. I've tried it on several devices, browsers, on incognit...

Casual Listener

  Plan Premium Family  Country Portugal  Device Huawei P20 Lite Operating Systema Android EMUI 9.1 My Question or Issue I access my profile and try to manage the family membe...

gudonorbas

Casual Listener

760 Views

4 replies

0 likes

Account
Premium
  • 760 Views
  • 4 replies
  • 0 likes

Superuser Contribution Will doing a "clean reinstallation" reset/wipe my Spotify Wrapped 2019 data?

PlanPremiumCountryUsaDeviceMacbook, Iphone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy name on Spotify is currently my facebook name and i would prefer it to be my username. I disconnected facebook but the name is...

Visitor

Plan Premium Country Usa Device Macbook, Iphone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My name on Spotify is currently my facebook name...

Petya

Community Legend

4033 Views

2 replies

0 likes

Account
  • 4033 Views
  • 2 replies
  • 0 likes

Link Spotify to new Facebook account

PlanPremiumCountryNetherlands Device(iphonexr)Operating System(iOS) My Question or Issue I created my account with Facebook, so my user id is super weird, I created new facebook account, changed the password for Spotify so I don't link with old faceb...

Casual Listener

Plan Premium Country Netherlands   Device (iphonexr) Operating System (iOS)   My Question or Issue   I created my account with Facebook, so my user id is super weird, I cre...

olko

Casual Listener

749 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 749 Views
  • 2 replies
  • 0 likes

Hacked account via customer support?

Hello, My account was hacked a few days ago.The hacker made a Paypal payment on my account. So he received a Paypal receipt.To recover an account via customer support, you must send a PayPal receipt.Is it possible that he uses this way to recover my ...

Casual Listener

Hello,   My account was hacked a few days ago. The hacker made a Paypal payment on my account. So he received a Paypal receipt. To recover an account via customer support, you must send a Pa...

Maxim

Spotify Star

621 Views

1 replies

0 likes

Account
Security
  • 621 Views
  • 1 replies
  • 0 likes

Enrolled in Wrong Subscription

Hello. I'm having trouble with my Spotify Premium account. My account page currently says I'm enrolled in a Spotify Premium Family Plan. I wish to be enrolled in a Premium Student Account, and was under the impression that I had been for a while. Eve...

Visitor

Hello. I'm having trouble with my Spotify Premium account. My account page currently says I'm enrolled in a Spotify Premium Family Plan. I wish to be enrolled in a Premium Student Account, and w...

OneByBoo

Roadie

510 Views

1 replies

0 likes

Account
  • 510 Views
  • 1 replies
  • 0 likes

Problem with subscription

I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I verified in the payment list) but even if I'm willing t...

Visitor

I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I veri...

DanielTham

Composer

743 Views

1 replies

0 likes

Premium
  • 743 Views
  • 1 replies
  • 0 likes