Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553466 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131151 Views
74 replies
12 likes
PremiumMy Question or IssueHi Team, Request to please delete/remove all devices associated with this account; I have the problem where unknown devices are taking over my play time. (I believe someone broke into my account and associated devices witho...
Premium My Question or Issue Hi Team, Request to please delete/remove all devices associated with this account; I have the problem where unknown devices are taking over my play time. (I be...
Roadie
597 Views
1 replies
0 likes
Hi there, I've converted my premium account to a family account today. So far so good. I've invited my wife (till now: free Spotify account) as a Spotify family member. When she tries to accept the invitation, she gets the following error: In German:...
Hi there, I've converted my premium account to a family account today. So far so good. I've invited my wife (till now: free Spotify account) as a Spotify family member. When she tries to acc...
Newbie
3218 Views
19 replies
2 likes
PlanPremiumCountryThe NetherlandsDeviceMacbook Pro 2016Operating SystemMacOS Mojave My Question or IssueI tried managing my premium family. When I click on the 'Premium Family' link in the 'My Account' page, it prompts me to enter my adress. When I d...
Plan Premium Country The Netherlands Device Macbook Pro 2016 Operating System MacOS Mojave My Question or Issue I tried managing my premium family. When I click on the 'Premium Famil...
Composer
428 Views
1 replies
0 likes
Entro em minha conta (tanto pelo app, quanto nas versões web), mas ao tentar encontrar meus amigos do Facebook, não aparecem nenhum. Como se eu não tivesse amigos. Testei no spotfy de amigos, e não apareço na listas deles (somente eu não apareço na l...
Entro em minha conta (tanto pelo app, quanto nas versões web), mas ao tentar encontrar meus amigos do Facebook, não aparecem nenhum. Como se eu não tivesse amigos. Testei no spotfy de amigos, e não a...
Casual Listener
1067 Views
1 replies
3 likes
Just setup Spotify premium family, in UK. Have latest Google home on a Samsung S9+. Tried linking from Google Home appTried linking from Google AssistantTried linking from Google Assistant in Sonos app In each case it opens the Authorize page on acco...
Just setup Spotify premium family, in UK. Have latest Google home on a Samsung S9+. Tried linking from Google Home app Tried linking from Google Assistant Tried linking from Googl...
Not applicable
2519 Views
3 replies
0 likes
PlanPremiumCountryNetherlandsDeviceMacbook Pro 2017Operating System(Catalina) My Question or IssueI want to transfer my main account (the account with payment info etc.) to another family account. The reason is that my son now uses the main account a...
Plan Premium Country Netherlands Device Macbook Pro 2017 Operating System (Catalina) My Question or Issue I want to transfer my main account (the account with payment info et...
Community Legend
888 Views
1 replies
0 likes
My Question or IssueWhat happens to the other people's Spotify Family members account when you cancel family, do their accounts get deleted or is it just disconnected from yours?
My Question or Issue What happens to the other people's Spotify Family members account when you cancel family, do their accounts get deleted or is it just disconnected from yours?
Not applicable
829 Views
3 replies
0 likes
PlanPremiumCountryIndia DeviceEvery DeviceOperating SystemEvery OS My Question or IssueI am trying to find this song from Ed Sheeran and Justin Bieber: I don't care. But I couldn't and then I google the spotify link and open that in my mobile and it ...
Plan Premium Country India Device Every Device Operating System Every OS My Question or Issue I am trying to find this song from Ed Sheeran and Justin Bieber: I don't care. B...
Roadie
1579 Views
3 replies
0 likes
I just upgraded to the Family plan, but my wife and I still can't stream on the same account from separate devices, which was the whole reason I upgraded. Do I have to create a separate account now? I'd really prefer not to.
I just upgraded to the Family plan, but my wife and I still can't stream on the same account from separate devices, which was the whole reason I upgraded. Do I have to create a separate account now? ...
Casual Listener
1088 Views
4 replies
5 likes
I am adicted to Spotify and love you. I am on a challange to mysself now and am sailing around the world and then from Pole to Pole. I cant access the internet every 30 days as sometimes we are in very remote locations. My music is then wiped and i s...
I am adicted to Spotify and love you. I am on a challange to mysself now and am sailing around the world and then from Pole to Pole. I cant access the internet every 30 days as sometimes we are in ve...
Spotify Star
531 Views
1 replies
0 likes
I have 3 singles of mine on Spotify, and when I type my artist name which is Mic Sinclair, I can only access the singles, yet I can’t search for or find my artist profile. I’m extremely frustrated!!! Because I can’t find my profile, I can’t share lin...
I have 3 singles of mine on Spotify, and when I type my artist name which is Mic Sinclair, I can only access the singles, yet I can’t search for or find my artist profile. I’m extremely frustrated!!!...
Roadie
527 Views
1 replies
0 likes
I'm writing to ask if someone knows how to unite/merge the regular Spotify account with the Facebook account So bring all the playlist and all the saved songs in one account only
I'm writing to ask if someone knows how to unite/merge the regular Spotify account with the Facebook account So bring all the playlist and all the saved songs in one account only
Roadie
723 Views
1 replies
0 likes
I can´t Enter „Premium Family“ in my account. It is telling me everytime „there is problem please try again later“.PlanPremiumCountryPolandDeviceProblem occurs on any deviceOperating SystemProblem occurs on any operating system Problem occurs on any ...
I can´t Enter „Premium Family“ in my account. It is telling me everytime „there is problem please try again later“. Plan Premium Country Poland Device Problem occurs on any device Operating Sy...
Roadie
332 Views
1 replies
0 likes
DeviceLaptopOperating SystemWindows 10 My Question or IssueI connected my Spotify and my Facebook, why name did not change to my Facebook name, I would rather use my Facebook name than my Spotify username.
Device Laptop Operating System Windows 10 My Question or Issue I connected my Spotify and my Facebook, why name did not change to my Facebook name, I would rather use my Facebook...
Roadie
458 Views
1 replies
0 likes
so a couple of weeks ago i started seeing wierd playlists on my recent played so i think someone is using my account. i change my password and also used the button for closing all sesions but neither on my phone or pc spotify ask me to log in again a...
so a couple of weeks ago i started seeing wierd playlists on my recent played so i think someone is using my account. i change my password and also used the button for closing all sesions but neither...
Spotify Star
52492 Views
4 replies
0 likes
PlanPremium FamilyCountryAustraliaDeviceiPhone Xs My Question or IssueMy wife is unable to join the family plan. When Spotify confirms location it gives an error message "Unable to confirm location" please try again later.I am at the home address wit...
Plan Premium Family Country Australia Device iPhone Xs My Question or Issue My wife is unable to join the family plan. When Spotify confirms location it gives an error message "Unable ...
Spotify Star
2100 Views
3 replies
0 likes
It is really making me want to switch to pandora. Or any other streaming service. Keeps saying I'm not connected to the internet. It it just stops playing after like 2 songs. What the **bleep** is going on?
It is really making me want to switch to pandora. Or any other streaming service. Keeps saying I'm not connected to the internet. It it just stops playing after like 2 songs. What the **bleep** is go...
Spotify Legend
734 Views
1 replies
0 likes
Cannot login on iphone browser. I get an "oops something went wrong" error.PlanPremiumUS - Country Device(iphone 11, ios 13.2.3
Cannot login on iphone browser. I get an "oops something went wrong" error. Plan Premium US - Country Device (iphone 11, ios 13.2.3
Spotify Legend
725 Views
4 replies
0 likes
I changed as discribed my credit card and changed country to switzerland. My account is still connected to Germany. How can I change this finally?
I changed as discribed my credit card and changed country to switzerland. My account is still connected to Germany. How can I change this finally?
Spotify Legend
726 Views
2 replies
0 likes
