I just upgraded to the Family plan, but my wife and I still can't stream on the same account from separate devices, which was the whole reason I upgraded. Do I have to create a separate account now? I'd really prefer not to.
I have the same concern, as I'm considering doing the family plan upgrade, and I just can't find the answer on the website or in this community. Did you try email@example.com? I've seen that email referenced elsewhere.