disabled account

[royg_gryff]

I got an email saying. "Your payment provider recently recalled an unauthorised payment for Spotify Premium.
We’ve now returned the funds, and disabled your Spotify account."

How to do I get my account back? Even if payment for premium didn't work, shouldn't I still have my normal account, why is it all disabled and nothing works now. Every time I try to log in it tells me the email and password I entered don't belong to any existing account. I don't wanna make a new account since I had saved lots onto this account. Please help