Help Wizard

Step 1


family account

family account

I upgraded to a family premium subscription, but my daughter gets the message that she cannot join this account. How to solve that?


1 Reply

Hey @raboin 


Thanks for reaching out to us, hope you're well?


The best people to reach out to is our contact form here. This will make sure you get in touch with our accounts teams, you'll then be able to look backstage for you.


If you reply back to the automated reply that you'll receive and let us know the 8 digit case number, we'll make sure that everything is looked into correctly for you.


Any questions, please just ask 🙂


Have a good evening.

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