Help Wizard

Step 1


family members

family members

so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pay for premium without commercials and ads. Please advise.

1 Reply

Hey @obscured74,


There are a few reasons why this is happening:

  1. They may have a second and have accepted the Premium for Family invite on that account instead of their main account.
  2. They haven't accepted the invite yet.
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