Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I got charged for student premium and I didn't get i.
I have Ben trying for the last week to get the 3 months of Premium for $0.99 and it's not working. I am using PayPal and when I log in and choose the credit card and then click accept and pay it takes me back to the first screen without the payment g...
I was looking into the student discount for Spotify and was half-way through the transaction (I completed my payment info). I stopped at the verification for the student ID since I thought the discount applied to high school students as well as colle...
Why am I being charged through Stockholm when I am registered as an Australian user? This appears to have changed recently. It results in me paying an International Transaction Fee.
I have a premium subscription with a promotion with my phone company but when I try to log in it says I have the free subscription
I have subscribed the wrong account o spotify premium how do i change it to the right one? im prepared to pay the 99 cents again but it says i cant as i have already taken advantage of this promo. what do i do?
Can i pay for premium by maybank2u.com , and deducted every month?
I just canceled my subscription of $9.99 a month (It is still active till january 20, 2016) so I can switch to Spotify Student next month after the subscription ends. But when I went to sign up for Spotify Student it didn't have the option of paying ...
I've been q subscriber to Spotify for a while now, and I've noticed that I've been charged twice a month since September, maybe earlier.I've narrowed it down to the time I changed the payment date of my phone bill. I used to pay my **bleep** on the 2...
Hello everyone !I offered to my cousin a spotify premium gift card (for one year) but we cannot manage to validate his subscription because, after we created his account, it says that the password we entered is not valid in this country. He lives in ...
Hallo Zusammen, ich möchte gerne mein Konto von free auf premium bzw family umstellen und gerne von Anfang an die Kosten über die Abrechnung meines Mobilfunkanbieters laufen lassen.Leider fehlt mir die Auswahlmöglichkeit "Über Mobilfunkanbieter bezah...
.. thats an e-mail I got from spotify.Well, I created a premium family account with 5 other users. One of them registered himself wrong (different livingadresse as mine).Spotify told me I have to verfiy my account and if they don't hear anything from...
Hi everyone,I've been using Spotify Premium for more than one year now. I started through Vodafone and all my bills are still invoiced to them and the money withdrown from my phone credit. Yesterday I got a SMS form Vodafone to inform me about the Pr...
Hi, I just received an email that my email adress has been changed to anabely@yopmail.com. This is not mine!! I am able to login through Facebook, as I always do, but I can't seem to change it back.It says I got my password wrong, so I'm guessing the...
My Premium, which was paid by pre-paid, ended yesterday and today my account still seems to be Premium..How long will it take to go back to Free?
I've had Spotify for a while now and I adore it but I've started a new phone contract which gives me Spotify for free as a bonus. Only problem is that I can't link my account while it's premium. I've cancelled the subscription but given the 30 day ca...
Hi I wanted to sign up for the 3 month free trial for 99 cent but on my phone the only offer available was the 7 day trial. I clicked on it thinking I could then upgrade to the 3 mnth trial but now it wont let me as it says I already have a trail. I ...
I have shared spotify with my ex and since we did not share music taste suggestions include a lot of music I would never listen to. How can I erase the history Spotify use?
Hey guys!I was wondering is it possible to cancel this new 3 months/0.99 cents after the last third 0.99 cents?I just want to try this 3months offer and don´t want to automatically be added as a normal premium user after these 3 months.BTW I live in ...
Estaba suscrito desde hace 5 años (pagando la opción de 4,99€). Este mes se me ha cancelado (sin saber por qué) y la única opción que tengo es volver a suscribirme por 9,99€. Alguien sabe como poder volver a mi antigua suscripción?