Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9004 Views
  • 1 replies
  • 9 likes
  • Security
  • 9004 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481474 Views
  • 979 replies
  • 111 likes
  • Account
  • 481474 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210804 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210804 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120843 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120843 Views
  • 72 replies
  • 12 likes

Payment method

Heard I could pay through Smart load. I just bought load and when I wanted to go premium, that option seems to have vanished. I've been reloading spotify on my phone, installing and uninstalling the app and opening it on my laptop but that method is ...

  • Newbie
  • Heard I could pay through Smart load. I just bought load and when I wanted to go premium, that option seems to have vanished. I've been reloading spotify on my phone, installing and uninstalling the ...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Gift card email never received

Hi there, I purchased a 3 month gift card for my cousin to be sent on Christmas day and he never got the email. I have the paypal receipt and Order ID (***********************) - is there anything you could do? My email is ********@hotmail.co.uk Chee...

  • Newbie
  • Hi there,   I purchased a 3 month gift card for my cousin to be sent on Christmas day and he never got the email.   I have the paypal receipt and Order ID (***********************) ...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
  • 160 Views
  • 0 replies
  • 0 likes

Solved!! Transfer of playlist to new user

Can you please transfer all playlists and followers from user "lenarud" to "miriammarcussen" who are members of my familiy account?

  • Casual Listener
  • Can you please transfer all playlists and followers from user "lenarud" to "miriammarcussen" who are members of my familiy account?
  • Maxim
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • Account
  • 400 Views
  • 1 replies
  • 0 likes

Student discount

Hi,I'm in the UK and trying to redeem my unidays student discount on my account. Everytime i go through the steps to redeem the discount it says 'another account has signed up with these credentials'. However i have not registered my student status o...

  • Newbie
  • Hi, I'm in the UK and trying to redeem my unidays student discount on my account. Everytime i go through the steps to redeem the discount it says 'another account has signed up with these credential...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! Upfront payment

Is it still possible to get a monthly payment instead of upfront payment? Can't find the monthly payment option anywhere anymore?

  • Casual Listener
  • Is it still possible to get a monthly payment instead of upfront payment? Can't find the monthly payment option an ywhere anymore?
  • Astame
  • Community Legend
  • 1137 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 1137 Views
  • 3 replies
  • 0 likes

Remove online device

Hi there!I have a very special problem. I installed spotify on pc in my last work. But I'm not there anymore and I'm affraid, they use my premium account becuse the device is always online and I can't remove it. Please is there any way how to delete ...

  • Newbie
  • Hi there! I have a very special problem. I installed spotify on pc in my last work. But I'm not there anymore and I'm affraid, they use my premium account becuse the device is always online and I ca...
  • MartinStoichkov
  • Community Legend
  • 2007 Views
  • 1 replies
  • 0 likes
  • 2007 Views
  • 1 replies
  • 0 likes

Upgrading to Premium for Family

Hi all. I want to upgrade my premium to the premium for family and then add my son onto my account but I am on 3 months Premium for $11.99. If I upgrade now will that forfeit the 3 months for $11.99?

  • Newbie
  • Hi all. I want to upgrade my premium to the premium for family and then add my son onto my account but I am on 3 months Premium for $11.99. If I upgrade now will that forfeit the 3 months for $11.99?
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Premium

Spotify premium account

  • Regular
  • Spotify premium account
  • Maxim
  • Spotify Star
  • 696 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 696 Views
  • 11 replies
  • 0 likes

Solved!! Paid for 12 months Family and renewal is in 8 months

Just paid for 12 month family subscription and expected renewal in 12 months. My account now states that renewal is in August. I tried spotify but then didnt use it many months ago. Should I have just signed for the per month subscription?

  • Casual Listener
  • Just paid for 12 month family subscription and expected renewal in 12 months.  My account now states that renewal is in August.  I tried spotify but then didnt use it many months ago. &nbsp...
  • Maxim
  • Spotify Star
  • 1749 Views
  • 3 replies
  • 0 likes
  • Account
  • 1749 Views
  • 3 replies
  • 0 likes

Facebook Log In Error: 404

I'm setting up a new iPad for the mother in-law today and Spotify won't allow her to log in. It's linked to her facebook account, but when we attempt to log in we get the enigmatic: "Error: 404". Now we can't log in to this account on any device. The...

  • Casual Listener
  • I'm setting up a new iPad for the mother in-law today and Spotify won't allow her to log in. It's linked to her facebook account, but when we attempt to log in we get the enigmatic: "Error: 404". &nb...
  • 281 Views
  • 0 replies
  • 0 likes
  • Login
  • 281 Views
  • 0 replies
  • 0 likes

.99c sub

I purchased the .99c subscription about 10 mins ago. How long does it take to kick in? Because so far I still have ads. Help.

  • Newbie
  • I purchased the .99c subscription about 10 mins ago. How long does it take to kick in? Because so far I still have ads. 🙄 Help.
  • skateboard34
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Cannot pay for 3 months premium

Hi.I'm trying to purchase the 3 months for 0,99 TL deal, but after entering my credit card details and pressing Start, I get this payment error (in Turkish):"Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücre...

  • Casual Listener
  • Hi. I'm trying to purchase the 3 months for 0,99 TL deal, but after entering my credit card details and pressing Start, I get this payment error (in Turkish): "Tüh, kartın veya ödeme sağlayıcın köt...
  • Dagni44
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

How do I turn on automatic renewal of my premium subscription?

My premium subscription keeps crashing at the end of every month. Therefore I lose all my dowloaded music and have to redownload everything again once I manually pay for it on the apple store. This problem started two months ago.

  • Casual Listener
  • My premium subscription keeps crashing at the end of every month. Therefore I lose all my dowloaded music and have to redownload everything again once I manually pay for it on the apple store. This p...
  • Bittencourt
  • Spotify Star
  • 947 Views
  • 1 replies
  • 0 likes
  • Premium
  • 947 Views
  • 1 replies
  • 0 likes

Want to delete account, password & mail issue , facebook connected

hello! need to close the account that i mistakenly connected to my mothers facebook account. But i dont know the password, also check the hotmail address which belongs to the facebook account and written on spotify account info, verification mails ca...

  • Visitor
  • hello! need to close the account that i mistakenly connected to my mothers facebook account.  But i dont know the password, also check the hotmail address which belongs to the facebook acco...
  • user-removed
  • Not applicable
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 262 Views
  • 2 replies
  • 0 likes

Solved!! For me??? 3 months for 1 price..

İ still have an email for that.İ live in turkey, i want to buy 3 months for 1 price..But it says "Unfourtunatly you dont have option"..İn mail for that price dead line is january 1st..So why am i cant buy this? Help me plz..

  • Casual Listener
  • İ still have an email for that.İ live in turkey, i want to buy 3 months for 1 price..But it says "Unfourtunatly you dont have option"..İn mail for that price dead line is january 1st..So why am i can...
  • catalinedk
  • Newbie
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Vodafone + spotify

I have a free Spotify premium subscription with Vodafone but when I tried to activate it it still only shows Spotify free on my Spotify account what has gone wrong anybody

  • Newbie
  • I have a free Spotify premium subscription with Vodafone but when I tried to activate it it still only shows Spotify free on my Spotify account what has gone wrong anybody
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 182 Views
  • 1 replies
  • 0 likes

cancellation of my subscription

I have in error subscribed to Spotify Premium and made a one-off payment of $143 for a one-year subscription. How can I cancel this as I would like to register for the family subscription instead. Help please

  • Newbie
  • I have in error subscribed to Spotify Premium and made a one-off payment of $143 for a one-year subscription. How can I cancel this as I would like to register for the family subscription instead. He...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! 49/3months

Hi! can someone tell why my account is not eligible for this promo! Thanks

  • Visitor
  • Hi! can someone tell why my account is not eligible for this promo! Thanks 🙂
  • user-removed
  • Not applicable
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Changing account on Spark

I have just linked my Spotify account to my Spark NZ account but I have accidentally linked the incorrect Spotify account (I have two). I can't seem to find a way to change the account and the Spark NZ says to contact Spotify. Any suggestions?????

  • Casual Listener
  • I have just linked my Spotify account to my Spark NZ account but I have accidentally linked the incorrect Spotify account (I have two). I can't seem to find a way to change the account and the Spark ...
  • Maxim
  • Spotify Star
  • 691 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 691 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my account

Hey guys, I hope you can help me. Right now I'm logged in with an other account so that I'm able to write this post.Its been a few years already since I created my account and like usual, I didn't save any informations about the account. Half a year ...

  • Visitor
  • Hey guys, I hope you can help me.   Right now I'm logged in with an other account so that I'm able to write this post. Its been a few years already since I created my account and like usual, ...
  • user-removed
  • Not applicable
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes