*******@hotmail.com stole my account

[Temp_Jenn]

I received an email today saying my account has a new email address, *********@hotmail.com. Spotify, you should have emailed me to confirm that I was trying to change my email address. Now I am unable to log in. Who is ********@hotmail.com and why can't he pay the $9.99 for his own account? This is beyond annoying. Your security protocols suck!

[Tom]

Hello @Temp_Jenn,

I am very sorry to hear you are having issues with your account.

Please contact support about this, they can get this sorted quickly. You can do this via Twitter (@SpotifyCares) or on the online contact form.

I will pass your feedback on about the security to the relevant people. 

Hope this helps.