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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282295 Views
  • 829 replies
  • 87 likes
  • Account
  • 282295 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134112 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134112 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76102 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76102 Views
  • 63 replies
  • 8 likes

Spotify and facebook

My email i used for spotify is differnt from my fb account. In my head im guessing why it wont connect. Any suggestions please..

  • Newbie
  • My email i used for spotify is differnt from my fb account. In my head im guessing why it wont connect. Any suggestions please..
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Denon AVR-2113 login problem

Hello everybody, I've a problem with login to Spotify premium from AV Tuner Denon AVR-2113. I have a premium subsciption connected with my facebook account. It fails, when I try to login on Denon device using facebook email and password. So I tried t...

  • Newbie
  • Hello everybody,  I've a problem with login to Spotify premium from AV Tuner Denon AVR-2113. I have a premium subsciption connected with my facebook account. It fails, when I try to login on De...
  • osornios
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Login
  • 481 Views
  • 1 replies
  • 0 likes

Multiple Family User listening at the same time

Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen to my music. Very frustrating.

  • Newbie
  • Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen ...
  • osornios
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Spotify tv

Do i have to have a premium account to listen to Spotify on my samsung tv because it won't let me log in?

  • Newbie
  • Do i have to have a premium account to listen to Spotify on my samsung tv because it won't let me log in?
  • osornios
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
  • 131 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

hola, mi banco me esta cobrando la mensualidad de mi cuenta premium y al abrir el programa me da una leyenda que dice, que mi pago no lo han podido cobrar que por eso mi subcripicion lo mantienen en pausa, como me podrian ayudar gracias.

  • Newbie
  • hola, mi banco me esta cobrando la mensualidad de mi cuenta premium y al abrir el programa me da una leyenda que dice, que mi pago no lo han podido cobrar que por eso mi subcripicion lo mantienen en ...
  • osornios
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium
  • 98 Views
  • 1 replies
  • 0 likes

Account

My free premium has ended but it stop working and logged me out. and I don't wanna get charged and can't log in

  • Newbie
  • My free premium has ended but it stop working and logged me out. and I don't wanna get charged and can't log in
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Two different accounts link to the same playlists

For some reason, two of the accounts in our family premium plan have the same content. When one of them logs into the app using his email address, it instantly shows his sister's profile avatar and Facebook name. He isn't logging in using Facebook, j...

  • Newbie
  • For some reason, two of the accounts in our family premium plan have the same content. When one of them logs into the app using his email address, it instantly shows his sister's profile avatar and F...
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! All my playlists disappeared, lost my premium subscription

I re-downloaded Spotify onto my desktop and it asked me to reset my password, so I reset it and logged in with my username instead of with Facebook. Then I see that all my playlists are gone from my desktop account and my phone as well, and I've lost...

  • Casual Listener
  • I re-downloaded Spotify onto my desktop and it asked me to reset my password, so I reset it and logged in with my username instead of with Facebook. Then I see that all my playlists are gone from my ...
  • osornios
  • Spotify Star
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: SPOTIFY THINKS IM ABROAD WHEN IM NOT AND NEVER WAS.

I have that same problem and changing my country in my account does not work it always goes back to my last country and this always happens when I have not paid my premium I can lose my mind over this

  • Newbie
  • I have that same problem and changing my country in my account does not work it always goes back to my last country and this always happens when I have not paid my premium I can lose my mind over this
  • JulianA_Bogota
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Canceling the premium order!

I cannot cancel it bc i cant log in bc i forgot my password. Reseting password didnt work bc I dont remember which email i used for my spotify account. So I should get to cancel my premium order without logging in.. is it possible and how? Thx in adv...

  • Casual Listener
  • I cannot cancel it bc i cant log in bc i forgot my password. Reseting password didnt work bc I dont remember which email i used for my spotify account. So I should get to cancel my premium order with...
  • INeedHelpBadly
  • Casual Listener
  • 266 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 266 Views
  • 3 replies
  • 0 likes

Cobro no reconocido

Hace un par de meses elimine mi cuenta en spotify , y el 1 de marzo del 2017 me hicieron un cargo por concepto de la mensualidad de este servicio, no entiendo porque me cobraron si ya había solicitado cancelar la cuenta, antes estaba con el usuario *...

  • Newbie
  • Hace un par de meses elimine mi cuenta en spotify , y el 1 de marzo del 2017 me hicieron un cargo por concepto de la mensualidad de este servicio, no entiendo porque me cobraron si ya había solicitad...
  • osornios
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 105 Views
  • 1 replies
  • 0 likes

Can't see my facebook friends - none facebook friends

I've installed spotify last week. When I try to find my facebook friends it shows that I have none friends who use spotify (but I know that they have accounts also connected by facebook). I can't find them by "search" window and they also can't find ...

  • Newbie
  • I've installed spotify last week. When I try to find my facebook friends it shows that I have none friends who use spotify (but I know that they have accounts also connected by facebook). I can't fin...
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Playlist does not show immedately

When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song. If you go to Your Library > Playlists, it shows. Then go back and add any song, and now this playlist shows always. I have deleted and rei...

  • Spotify
  • Spotify
  • When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song.  If you go to Your Library > Playlists, it shows.  Then go back and add an...
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! Not able to log in trough facebook

Hi! I can't seem to be able to log in to Spotify trough facebook on my mac. I press "log in with facebook", then safari opens and it says "logging in to spotify" and then nothing happens. Anyone else have a similar problem or a solution?

  • Casual Listener
  • Hi! I can't seem to be able to log in to Spotify trough facebook on my mac. I press "log in with facebook", then safari opens and it says "logging in to spotify" and then nothing happens. Anyone else...
  • osornios
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Forgotton email and password and been paying for an app i cant access or use! please help!!

So basically i got a new phone for christmas which meant redownloading the spotify app to my new phone. When i downloaded it i realised that i knew my username which is 'louisegriffiths1' but not my password so when i clicked on 'forgotton password' ...

  • Visitor
  • So basically i got a new phone for christmas which meant redownloading the spotify app to my new phone. When i downloaded it i realised that i knew my username which is 'louisegriffiths1' but not my ...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 129 Views
  • 1 replies
  • 0 likes

Vodafone cancelled my Premium Account

Can someone please help as I am being driven mad by poor customer service... Vodafone asked me to download their My Vodafone app, they said that if I did so, it would give me an extra 1Gb of data each month... therefore I did! That is when things got...

  • Casual Listener
  • Can someone please help as I am being driven mad by poor customer service...   Vodafone asked me to download their My Vodafone app, they said that if I did so, it would give me an extra 1Gb of...
  • Robert_W
  • Community Legend
  • 795 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 795 Views
  • 4 replies
  • 0 likes

Loosing all online content over and over again

Hi.Recently all my offline context keeps disappearing, it's really frustrating now.I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening again!Basically not getting what I'm paying for? Please he...

  • Casual Listener
  • Hi. Recently all my offline context keeps disappearing, it's really frustrating now. I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening a...
  • osornios
  • Spotify Star
  • 572 Views
  • 5 replies
  • 0 likes
  • Content
    offline
  • 572 Views
  • 5 replies
  • 0 likes

Superuser Contribution plan familiar

Necesito que un familiar se una a mi plan familiar, le envié la invitación pero le arroja mi direccion como "incorrecta", no debe ser asi, ya que otras personas han puesto los mismos datos y se encunetra correcto. Además Spotify no me deja ver mi dir...

  • Newbie
  • Necesito que un familiar se una a mi plan familiar, le envié la invitación pero le arroja mi direccion como "incorrecta", no debe ser asi, ya que otras personas han puesto los mismos datos y se encun...
  • Julian
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help!

I need to cancel someone elses account that is using my debit card, i dont have there account info, also if i cancel my debit card will they still get premium until the end of he month or will it cut off ?

  • Newbie
  • I need to cancel someone elses account that is using my debit card, i dont have there account info, also if i cancel my debit card will they still get premium until the end of he month or will it cut...
  • Julian
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
  • 111 Views
  • 1 replies
  • 0 likes