Help Wizard

Step 1


i need help please

i need help please






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Well i was trying my account and everytime i try to do it it gives something went wrong like in the below picture i entered debit card not working, credit card not working, even tried your advice for using private browser or another one or incognito not working as well give me the same message please i need assistance with that...

thanks in advance ) 

P.S i had reply from moderator Ivan to restart my router and i did that, also advice to use another network than my home landline , did that as well, changed my payment method did as well 

So nothing is going through please i need help..


1 Reply

@Hi there @Moe15,

thanks for reaching out !


I would like to start off by mentioning that there are some very useful steps and info needed here to solve issues regarding payment issues.


Furthermore, please kindly mention your country of origin + the payment method type your using (must be registered and issued in the same country to work) for further instructions.


In the meanwhile, i'd also recommend contacting your bank to see if there by any mistake pending payments or issues as you've tried many methods.


Waiting on your reply.

Thanks for your cooperation and patience 🙂

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