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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14928 Views

7 replies

11 likes

Security
  • 14928 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555034 Views

991 replies

116 likes

Account
  • 555034 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131314 Views

74 replies

12 likes

Account
Login
Premium
  • 131314 Views
  • 74 replies
  • 12 likes

Solved!! Moving to Armenia w/ billing address in US

I am moving to Armenia for a few years. I know Spotify is not currently available in Armenia, but I will be keeping my permanent billing address in the US. Will I have any problems? I have used it in the past with no issues for shorter trips outside ...

Newbie

I am moving to Armenia for a few years. I know Spotify is not currently available in Armenia, but I will be keeping my permanent billing address in the US. Will I have any problems? I have used it in...

MattSuda

Spotify Star

1517 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1517 Views
  • 3 replies
  • 0 likes

Solved!! Location restriction in Armenia?!

Why, why there is no service in Armenia. I`m ready to pay monthly fee to use this service.I dont understant the reason... more over.. I can use many VPN's and anonimizers to chnage my real location as I do it before, but it's really unfair... please ...

Casual Listener

Why, why there is no service in Armenia.  I`m ready to pay monthly fee to use this service. I dont understant the reason... more over.. I can use many VPN's and anonimizers to chnage my real l...

MattSuda

Spotify Star

4602 Views

4 replies

9 likes

Account
Premium
Subscription
  • 4602 Views
  • 4 replies
  • 9 likes

Solved!! Spotify service for the Caribbean?

Dear Sir/Madame, Will Spotify service be extened to regions outside of the current regions being served; specifically the Caribbean region and countires such as Antigua and Barbuda?

Newbie

Dear Sir/Madame,   Will Spotify service be extened to regions outside of the current regions being served; specifically the Caribbean region and countires such as Antigua and Barbuda? 

MattSuda

Spotify Star

2750 Views

2 replies

0 likes

  • 2750 Views
  • 2 replies
  • 0 likes

Deleted playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI know if a playlist has been shared with you and then deleted it is still accessible because...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I know ...

Billy-J

Spotify Star

350 Views

1 replies

0 likes

Account
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Username Issue, Email Issue.

I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email then it says this email is already connected to an ac...

Newbie

I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email th...

AyuTheHuman

Composer

692 Views

1 replies

1 likes

Account
  • 692 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Possible hack or bug

Hi, A couple days a ago I I started experiencing two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist and I never put them there. Now I’ll go to listen to a song and afte...

Newbie

Hi,   A couple days a ago I I started experiencing  two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist an...

Jeremy

Spotify Legend

761 Views

3 replies

1 likes

Account
Other
Subscription
  • 761 Views
  • 3 replies
  • 1 likes

Logging into Spotify in another country

So I'm from the UK and I'm currently in Tanzania - it says that I cannot log into my account as my profile details a different country to the one I am in - When I go to my profile settings to change the country to Tanzania, the only option it gives m...

Newbie

So I'm from the UK and I'm currently in Tanzania - it says that I cannot log into my account as my profile details a different country to the one I am in - When I go to my profile settings to ch...

MattSuda

Spotify Star

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

Solved!! OPEN MESSAGE TO EVERYONE AT SPOTIFY

PLEASE PLEASE PLEASE ENABLE SPOTIFY FOR SRI LANKA. WE DONT HAVE ANY KIND OF MUSIC STREAMING AND IT WOULD BE A DREAM COME TRUE IF YOU GUYS COULD PLEASE ADD IT TO SRI LANKA. MUSIC IS SOMETHING I LISTEN ON A DAILY BASIS DURING MY COMMUTES, AT WORK ETC. ...

Newbie

PLEASE PLEASE PLEASE ENABLE SPOTIFY FOR SRI LANKA.   WE DONT HAVE ANY KIND OF MUSIC STREAMING AND IT WOULD BE A DREAM COME TRUE IF YOU GUYS COULD PLEASE ADD IT TO SRI LANKA. MUSIC IS SOMETHING...

MattSuda

Spotify Star

428 Views

2 replies

0 likes

Account
  • 428 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not able to select my country of residence

I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use free Spotify).in fact, there are no country in the list, expect for the one where I was living before (Malta)perhaps you know why I can’t chose any country but...

Casual Listener

 I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use  free Spotify). in fact, there are no country in the list, expect for the one where I was living...

MattSuda

Spotify Star

876 Views

7 replies

0 likes

Account
  • 876 Views
  • 7 replies
  • 0 likes

Solved!! Does Spotify supports in Sri Lanka ?

HI, I want to know , does the spotify works in Sri Lanka, Thank you

Casual Listener

HI, I want to know , does the spotify works in Sri Lanka, Thank you

MattSuda

Spotify Star

20735 Views

7 replies

5 likes

Other
  • 20735 Views
  • 7 replies
  • 5 likes

Spotify In Pakistan (abroad)

Hi, I have a premium subscription while in the US, is it possible for me to shift my bill payments to a Pakistani account (foreign from US), and keep on using spotify in Pakistan or any other country. Please note that I am relocating to another count...

Newbie

Hi,   I have a premium subscription while in the US, is it possible for me to shift my bill payments to a Pakistani account (foreign from US), and keep on using spotify in Pakistan or any othe...

MattSuda

Spotify Star

682 Views

1 replies

0 likes

Account
Premium
Subscription
  • 682 Views
  • 1 replies
  • 0 likes

Spotify In Pakistan

Hello,My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy Spotify premium using my VPN and my Mastercard. Is t...

Newbie

Hello, My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy...

MattSuda

Spotify Star

1562 Views

2 replies

0 likes

  • 1562 Views
  • 2 replies
  • 0 likes

Solved!! Spotify availability in Pakistan

PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN

Visitor

PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN

MattSuda

Spotify Star

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution Abroad and cant listen

I was in US for around 2 years and now i have came back to Pakistan and i am not able to use spotify anymore as my 14 days ended so please help me how can i continue using spotify as i am not returning in next 8 months

Newbie

I was in US for around 2 years and now i have came back to Pakistan and i am not able to use spotify anymore as my 14 days ended so please help me how can i continue using spotify as i am not returni...

MattSuda

Spotify Star

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
  • 0 likes

Gift Card help

Hey guys! I'm currently serving in Pakistan. As you all know, pakistan is still unsupported country so I can't buy premium using my local credit card. I have ordered the 30 bucks gift card from amazon (from spotify) and i should be getting it this we...

Newbie

Hey guys! I'm currently serving in Pakistan. As you all know, pakistan is still unsupported country so I can't buy premium using my local credit card. I have ordered the 30 bucks gift card from amazo...

MattSuda

Spotify Star

620 Views

2 replies

0 likes

  • 620 Views
  • 2 replies
  • 0 likes

Logging in

Hi I was previously in uk and was using spotify from there. Now that I am in pakistan I believe it is not.available in the country. Question is:How do I log back in to my account?How do I retrieve my play lists?

Casual Listener

Hi I was previously in uk and was using spotify from there. Now that I am in pakistan I believe it is not.available in the country. Question is: How do I log back in to my account? How do I retriev...

MattSuda

Spotify Star

519 Views

4 replies

0 likes

Account
  • 519 Views
  • 4 replies
  • 0 likes

I am on Spotify free and need to change country

I am on Spotify free and need to change country, and need to change country.how can i use Spotify in Pakistan ? as i cannot sucbscribe to premium untill it is switched to pakistan and my card is accepted.

Newbie

I am on Spotify free and need to change country, and need to change country. how can i use Spotify in Pakistan ?  as i cannot sucbscribe to premium untill it is switched to pakistan and my car...

MattSuda

Spotify Star

710 Views

2 replies

0 likes

  • 710 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Countries

When will Spotify officially launch in Nigeria? This is long overdue and other platforms like deezer and apple are doing real good over there! Spotify should be there too!

Newbie

When will Spotify officially launch in Nigeria? This is long overdue and other platforms like deezer and apple are doing real good over there! Spotify should be there too!

MattSuda

Spotify Star

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account changed from premium to free

My password was automatically reset by spotify. When I log back in my account name is a long strange number and has been changed from premium family to free. All playlists are gone. Anyone knows how to get into my premium account?

Visitor

My password was automatically reset by spotify. When I log back in my account name is a long strange number and has been changed from premium family to free. All playlists are gone. Anyone knows how ...

Ver

Spotify Legend

628 Views

2 replies

1 likes

Account
  • 628 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium Subscription from Bangladesh

I am located in Bangladesh. got a Free Trial for 14 days which worked perfectly. I now want to subscribe to Premium but before I pay I want to amke sure that I will be able to hear content, because I get messages saying that service is not available ...

Newbie

I am located in Bangladesh.  got a Free Trial for 14 days which worked perfectly. I now want to subscribe to Premium but before I pay I want to amke sure that I will be able to hear content, bec...

MattSuda

Spotify Star

11628 Views

2 replies

6 likes

  • 11628 Views
  • 2 replies
  • 6 likes