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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76809 Views

28 replies

0 likes

  • 76809 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95033 Views

9 replies

2 likes

Account
Login
  • 95033 Views
  • 9 replies
  • 2 likes

Superuser Contribution Last.fm no longer scrobbling Spotify since yesterday

Last.fm is no longer scrobbling Spotify activity since yesterday. I already tried to disconnect and connect again Spotify on Last.fm but looks like that Spotify is no longer compatible with Last.fm. Is this a temporary technical problem or permanent?...

Roadie

Last.fm is no longer scrobbling Spotify activity since yesterday. I already tried to disconnect and connect again Spotify on Last.fm but looks like that Spotify is no longer compatible with Last.fm. ...

Eni

Moderator

1785 Views

4 replies

2 likes

Premium
  • 1785 Views
  • 4 replies
  • 2 likes

Keep playlist when switching from family to duo?

Hi,Maybe asked before but want to know for sure. If i downgrade my subscription from family to duo, are playlist of members being kept?I red that the member are pushed to free and that i have to move the member back into the duo subscription. In my s...

Casual Listener

Hi, Maybe asked before but want to know for sure. If i downgrade my subscription from family to duo, are playlist of members being kept? I red that the member are pushed to free and that i have t...

Andrewnl

Casual Listener

820 Views

2 replies

0 likes

Account
Subscription
  • 820 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hello everybodyMy account is hacked. Idk how but everyday when i enter spotify i find a playstation playing music everydayEven i find my liked music had gone "see the picture down"I don't know what to do ??? I lost itPls help ( should i delete it or ...

Casual Listener

Hello everybody My account is hacked. Idk how but everyday when i enter spotify i find a playstation playing music everyday Even i find my liked music had gone "see the picture down" I don't know...

AdamDamon

Community Legend

857 Views

1 replies

0 likes

  • 857 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Officially Launch on South Korea Today, but seems got critical issue in Account Registration

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issuethere's no announcement of tip message in Spotify's Account Registration page on Korean Language.there's no describtion of Spotify's Nickname system and warning messa...

Visitor

Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue there's no announcement of tip message in Spotify's Account Registration page on Korean La...

Mihail

Spotify Legend

1851 Views

7 replies

1 likes

Account
  • 1851 Views
  • 7 replies
  • 1 likes

[iOS][Search] Hey Spotify in Norway

Can you make hey Spotify accessible in Norway? That would be fantastic 

Newbie

Can you make hey Spotify accessible in Norway? That would be fantastic 

Letmedrum

Gig Goer

462 Views

1 replies

0 likes

iOS
Search
  • 462 Views
  • 1 replies
  • 0 likes

ELIMINAR DISPOSITIVOS

Cómo puedo eliminar dispositivos conectados q ya no tengo???

Visitor

Cómo puedo eliminar dispositivos conectados q ya no tengo???

Luan

Spotify Star

1802 Views

2 replies

1 likes

  • 1802 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connect Spotify to a Device

I have my spotify connected to a couple of Excho devices along with my iPhone. One of the echo devices is in the lounge in my home (which is used by the family in general).If I'm out listening to spotify on my phone and someone at home uses the echo ...

Casual Listener

I have my spotify connected to a couple of Excho devices along with my iPhone. One of the echo devices is in the lounge in my home (which is used by the family in general). If I'm out listening to...

Alex

Spotify Legend

645 Views

3 replies

1 likes

Account
Premium
  • 645 Views
  • 3 replies
  • 1 likes

Superuser Contribution DISCOVERED FAKE STREAMING ARTISTS

Hi Spotify,I want to give you a tip, that I found many artists, which are doing STREAM FRAUD at a high level. They are doing this for years and where not detected yet. They fake streaming your service with a special method.I have made a playlist in s...

Casual Listener

  Hi Spotify, I want to give you a tip, that I found many artists, which are doing STREAM FRAUD at a high level. They are doing this for years and where not detected yet. They fake...

Novy

Moderator

819 Views

2 replies

1 likes

Account
Security
  • 819 Views
  • 2 replies
  • 1 likes

Forgot my password and my email password too

Hello! My problem is that I can not log in into my registered email address, and I forgot my Spotify account password, so I'm not receiving the email about password changing. What should I do? I know that I can just simply create a new accound, but i...

Casual Listener

Hello!   My problem is that I can not log in into my registered email address, and I forgot my Spotify account password, so I'm not receiving the email about password changing. What should I d...

AdamDamon

Community Legend

726 Views

3 replies

0 likes

Account
Login
  • 726 Views
  • 3 replies
  • 0 likes

someone is using my account and changing my password isn't working

PlanPremiumCountryUSADeviceiphone 6s, macbook air My Question or Issue someone has been listening to stuff on my account, interrupting my songs. i tried logging out all devices and changing my password but they're still using it. in "my devices" they...

Newbie

  Plan Premium Country USA Device iphone 6s, macbook air     My Question or Issue   someone has been listening to stuff on my account, interrupting my songs. i tried lo...

AdamDamon

Community Legend

480 Views

1 replies

0 likes

Account
Security
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme Yaptım ama premium gelmedi (Turkish)

Merhaba 06.09.2017 tarihinde premium aldım ancak herhangi bir premium gelmedi ilgilenirseniz sevinirim. hesabım

Newbie

Merhaba 06.09.2017 tarihinde premium aldım ancak herhangi bir premium gelmedi ilgilenirseniz sevinirim.  hesabım <snip - moderator edit>  

Eni

Moderator

64603 Views

2 replies

0 likes

Free
Premium
  • 64603 Views
  • 2 replies
  • 0 likes

Spotify took money for twice on me and i cant use my account as a premium

Hello i have a trouble about my account and premium payment. I bought Spotify Premium Duo membership in today and spotify took money for twice on me. My bank is send me a payment message but Spotify didin't send me mail about payment to my mail accou...

Newbie

Hello i have a trouble about my account and premium payment. I bought Spotify Premium Duo membership in today and spotify took money for twice on me. My bank is send me a payment message but Spotify ...

MauriceMV

Spotify Star

628 Views

1 replies

0 likes

Account
Premium
  • 628 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display Name not Shown with Link

I do not like my real name (from Facebook) showing when I share playlist links with people in other social groups, so I found where I could change the 'Display Name' in Spotify. It only partially works. The display name shows on my literal profile, b...

Regular

I do not like my real name (from Facebook) showing when I share playlist links with people in other social groups, so I found where I could change the 'Display Name' in Spotify. It only partially wor...

CarlosE

Spotify Legend

949 Views

3 replies

1 likes

Other
Security
  • 949 Views
  • 3 replies
  • 1 likes

Can two artist accounts be merged together?

I released a single to Spotify under two artists as a collaboration. Upon uploading it posted it under my artist page like it's meant to but it created a duplicate artist account for my friend instead of uploading it under his artist page.Is it possi...

Newbie

I released a single to Spotify under two artists as a collaboration. Upon uploading it posted it under my artist page like it's meant to but it created a duplicate artist account for my friend instea...

AdamDamon

Community Legend

5375 Views

1 replies

0 likes

Account
  • 5375 Views
  • 1 replies
  • 0 likes

Security and Customer Service

I was hacked recently and think that Spotify needs to personally, within the company, work on its security. The hack happened two-three days after I finally signed up for Premium.In addition I would have liked to delete the data from when the hacker ...

Visitor

I was hacked recently and think that Spotify needs to personally, within the company, work on its security.  The hack happened two-three days after I finally signed up for Premium. In addition ...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web player (chrome) problem (virus/hack/crash)

I have this problem for like 1 month. When I open my Spotify it's playing some random Playlist opened in web player. In the image attached you can see how many web players are opened in my account. Tried closing all account access, without luky. I ju...

Casual Listener

I have this problem for like 1 month. When I open my Spotify it's playing some random Playlist opened in web player.    In the image attached you can see how many web players are opened i...

Jos3rrin_23

Visitor

38022 Views

6 replies

0 likes

Account
Login
  • 38022 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Changing Country

PlanPremiumCountryAzerbaijanMy QuestionHello, I previously used Spotify premium in Portugal, and I currently live in Azerbaijan. As Spotify is available here I want to change the country from Portugal to Azerbaijan on Spotify. Although I changed it f...

Newbie

Plan Premium Country Azerbaijan My Question Hello, I previously used Spotify premium in Portugal, and I currently live in Azerbaijan. As Spotify is available here I want to change the country fr...

Eni

Moderator

1228 Views

3 replies

0 likes

Account
Premium
  • 1228 Views
  • 3 replies
  • 0 likes

country change and payment update failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

Casual Listener

Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am...

MattSuda

Spotify Star

721 Views

2 replies

0 likes

Subscription
  • 721 Views
  • 2 replies
  • 0 likes

can't change my country from usa to canada! HELP

Hello, I had signed up under usa a while ago when I was visiting a friend. Now that Spotify is in canada I want to use it, but it will not let me change the country. It is greyed out and does not let me select the country in the profie. I have follow...

Casual Listener

Hello,    I had signed up under usa a while ago when I was visiting a friend.  Now that Spotify is in canada I want to use it, but it will not let me change the country.  It i...

MattSuda

Spotify Star

1966 Views

6 replies

0 likes

  • 1966 Views
  • 6 replies
  • 0 likes

Impossible to change my country settings

I am used to live in different countries and it wasn't a problem, I just needed to change the country in my profile account. Butsince 2-3 weeks now I can't do that anymore, I am stuck with France which is my home country and where I created my accoun...

Newbie

I am used to live in different countries and it wasn't a problem, I just needed to change the country in my profile account. Butsince 2-3 weeks now I can't do that anymore, I am stuck with Franc...

MattSuda

Spotify Star

844 Views

4 replies

0 likes

  • 844 Views
  • 4 replies
  • 0 likes