Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351968 Views
  • 901 replies
  • 105 likes
  • Account
  • 351968 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152173 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152173 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88261 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88261 Views
  • 68 replies
  • 10 likes

Superuser Contribution Expire date

hi, i can’t see the expire date of my premium account anymore. I’ll use Spotify gift cards for premium. is this function disabled?

  • Casual Listener
  • hi,   i can’t see the expire date of my premium account anymore.   I’ll use Spotify gift cards for premium.  is this function disabled?
  • Ivan
  • Spotify Legend
  • 2830 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 2830 Views
  • 4 replies
  • 0 likes

Solved!! GetFlix - Unable to login desktop (Firewall Error) or play on mobile via 'internet' or 'mobile data'

PlanPremiumCountryAustraliaDeviceWindows 10 Desktop & Samsung S10 My Question or IssueI'm unable to login in on Spotify desktop due to a 'firewall error'. I'm able to login to the website so I know my username/Password are correct. When I tried to pl...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 Desktop & Samsung S10   My Question or Issue I'm unable to login in on Spotify desktop due to a 'firewall error'. I'm able to login t...
  • grum6553
  • Casual Listener
  • 2024 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2024 Views
  • 4 replies
  • 0 likes

Recent update

PlanPremiumDevice(iPhone X and IPod touch ) My Question or Issue My issue is that i had the update of the album artwork being next to the name of the song (I’ve had it for the last few weeks )but now (i have not changed anything),automatically i don'...

  • Casual Listener
  •   Plan Premium Device (iPhone X and IPod touch )   My Question or Issue   My issue is that i had the update of the album artwork being next to the name of the song (I’ve had it...
  • ER1836
  • Casual Listener
  • 553 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 553 Views
  • 4 replies
  • 0 likes

Cant log in to my account!!

PlanPremiumCountryUnited StatesDeviceSamsung 10eOperating SystemAndroid My Question or IssueI cant log in to my spotify. My username is merandarm430, but when I reset password it's not linked to any gmail. When I do use my gmail it gives me a whole o...

  • Casual Listener
  • Plan Premium Country United States Device Samsung 10e Operating System Android   My Question or Issue I cant log in to my spotify. My username is merandarm430, but when I reset passwor...
  • Emilia_8
  • Community Legend
  • 563 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 563 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hacked account

I have a premium plan under another username (meghan_hutchins) and someone else started using the account while I was listening (clearly hacked it). I tried to reset the password but I didn't receive an email. Either I've used an old email address or...

  • Visitor
  • I have a premium plan under another username (meghan_hutchins) and someone else started using the account while I was listening (clearly hacked it). I tried to reset the password but I didn't receive...
  • Mario
  • Spotify Legend
  • 982 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 982 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family invitation isnt working

PlanPremiumCountryGermanyDevice(Huawai P80 something )Operating System( Android) My Question or Issue Hi, i got an invitation for a family account. When i klick the link i am forwarded to confirm that this is my accound and afterwards asked to enter ...

  • Casual Listener
  • Plan Premium Country Germany Device (Huawai P80 something ) Operating System ( Android)   My Question or Issue   Hi,   i got an invitation for a family account. When i kli...
  • Xenia
  • Moderator
  • 891 Views
  • 4 replies
  • 0 likes
  • Account
  • 891 Views
  • 4 replies
  • 0 likes

Superuser Contribution Delete account

When I go to the close account option in the contact form page it just sends me a mail that leads me to spotify support, I followed the instructions there and it leads me to the close account option in the contact form page. Help please!

  • Visitor
  • When I go to the close account option in the contact form page it just sends me a mail that leads me to spotify support, I followed the instructions there and it leads me to the close account option ...
  • Katerina
  • Spotify Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account

PlanPremiumCountryUnited StatesDevice(iPhone 11)Operating System(iOS) My Question or IssueOk, so my Spotify account constantly follows random playlist that I have never seen before which isn’t a huge deal and I can unfollow them, but the main problem...

  • Casual Listener
  • Plan Premium Country United States Device (iPhone 11) Operating System (iOS)   My Question or Issue Ok, so my Spotify account constantly follows random playlist that I have never seen ...
  • Katerina
  • Spotify Legend
  • 817 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 817 Views
  • 4 replies
  • 0 likes

Solved!! [Desktop] User Name

I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.

  • Regular
  • I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.
  • OneByBoo
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account in a different country

Hi, I have a premium account on my iPad in one country and I tried to Install Spotify on my gsm while in a different country. I could not remember my password, so I asked to reset it. While the password reset was successful I can no longer get to my ...

  • Newbie
  • Hi, I have a premium account on my iPad in one country and I tried to Install Spotify on my gsm while in a different country. I could not remember my password, so I asked to reset it. While the passw...
  • Ivan
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i connect an existing spotify account to my new facebook profile?

A few years ago I created this spotify account through facebook; the other day I decided to delete my facebook account. After I did that, my name disappeared on spotify and it became a ten digits number.I googled to see if anyone had the same problem...

  • Newbie
  • A few years ago I created this spotify account through facebook; the other day I decided to delete my facebook account. After I did that, my name disappeared on spotify and it became a ten digits num...
  • Ivan
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de me connecter

Bonjour, mon ordinateur m'a demande de bloquer l'acces internet pour spotify, j'ai repondu oui sans faire expres, ce qui fait que j'etais constamment hors ligne, j'ai desinstalle puis reinstalle l'application. Depuis impossible de me connecter, j'ent...

  • Newbie
  • Bonjour, mon ordinateur m'a  demande de bloquer l'acces internet pour spotify, j'ai repondu oui sans faire expres, ce qui fait que j'etais constamment hors ligne, j'ai desinstalle puis reinstall...
  • Ivan
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soundtouch appearing in device list

Hi, In my 'Connect to a device' option on my Spotify desktop app a new option has appeared called 'Bose Soundtouch'. I have no such device so I am concerned my account has been hacked. How do I remove this device from the list? "Offline devices" in "...

  • Newbie
  • Hi,   In my 'Connect to a device' option on my Spotify desktop app a new option has appeared called 'Bose Soundtouch'. I have no such device so I am concerned my account has been hacked. How d...
  • Ivan
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Home Mini link Broken

Google home mini link in my email just links to spotify home page, its never worked right so I gave it time to get fixed its been almost two months now and I feel like I got ripped off. I'm having a lot of other QOL issues with spotify too, and I fee...

  • Regular
  • Google home mini link in my email just links to spotify home page, its never worked right so I gave it time to get fixed its been almost two months now and I feel like I got ripped off.  I'm hav...
  • MaxFNPower
  • Regular
  • 617 Views
  • 3 replies
  • 0 likes
  • Premium
  • 617 Views
  • 3 replies
  • 0 likes

Registration with email is not working

PlanFree/PremiumCountryPolandDevicePC / Macbook ProOperating SystemWindows 10 / MacOS 10.15 My Question or IssueA friend of mine is unable to create a new account. It is just not working. She tried on many browsers (even in incognito mode) and differ...

  • Casual Listener
  • Plan Free/Premium Country Poland Device PC / Macbook Pro Operating System Windows 10  / MacOS 10.15   My Question or Issue A friend of mine is unable to create a new account. It i...
  • Jᴀᴄᴋ
  • Roadie
  • 351 Views
  • 3 replies
  • 0 likes
  • Account
  • 351 Views
  • 3 replies
  • 0 likes

Email verification error

BrowserChrome Browser IssueWhen tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.

photo_2020-02-25_20-36-19.jpg
  • Visitor
  • Browser Chrome Browser   Issue When tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.
  • Jᴀᴄᴋ
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • Login
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Login to Spotify

PlanPremuimCountry Canada Device(Samsung Galaxy 9, Laptop)Operating System(Android, Windows 10) My Question or Issue3 days in a row I received an email from Spotify that says they've noticed a new login to my account. I'm trying to figure out who's l...

  • Regular
  •   Plan Premuim Country Canada   Device (Samsung Galaxy 9, Laptop) Operating System (Android, Windows 10)   My Question or Issue 3 days in a row I received an email from Sp...
  • mvanderschot
  • Regular
  • 5585 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 5585 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to delete Premium while a family subsciption is active

PlanPremium/FamilyCountryDEDevice Operating System My Question or IssueI subscribed to a premium account half a year ago. Now my wife started her family subscription. I now wanted to delete my own premium account -- but I cannot find it in the list o...

  • Casual Listener
  • Plan Premium/Family Country DE Device   Operating System   My Question or Issue I subscribed to a premium account half a year ago. Now my wife started her family subscription. I no...
  • Mario
  • Spotify Legend
  • 494 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify takes double payment

I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spotify cannot take payment from the new card. After tha...

  • Visitor
  • I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spoti...
  • Ivan
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Payment details

PlanPremiumCountryIrelandDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve changed my card details on my account about 2 months ago from my fathers card to my card, however my fathers card is still getting...

  • Visitor
  •   Plan Premium Country Ireland Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve changed my card details on my account abo...
  • Maxim
  • Spotify Star
  • 799 Views
  • 3 replies
  • 0 likes
  • Premium
  • 799 Views
  • 3 replies
  • 0 likes