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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14919 Views

7 replies

11 likes

Security
  • 14919 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554953 Views

991 replies

116 likes

Account
  • 554953 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131282 Views

74 replies

12 likes

Account
Login
Premium
  • 131282 Views
  • 74 replies
  • 12 likes

Solved!! Login in/Abroad for more than two weeks/New country not on the list

Hello,I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message. I have tried to change my country from my account (impossible) and also from the list of countries on main page (Senegal n...

Casual Listener

Hello, I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message.  I have tried to change my country from my account (impossible)...

MattSuda

Spotify Star

638 Views

3 replies

0 likes

  • 638 Views
  • 3 replies
  • 0 likes

Subscription from Africa

Hi.I live in Senegal but I'm from Spain. I have a problem when signing out or upgrading to premium from Africa.Is there any solution?Regards

Casual Listener

Hi. I live in Senegal but I'm from Spain. I have a problem when signing out or upgrading to premium from Africa. Is there any solution? Regards

MattSuda

Spotify Star

1827 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 1827 Views
  • 4 replies
  • 0 likes

Login negato causa paese diverso

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permettono di modificare il paese come posso fare?

Newbie

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permet...

MattSuda

Spotify Star

2093 Views

5 replies

4 likes

Account
Free
Login
  • 2093 Views
  • 5 replies
  • 4 likes

Your Country does not match....

Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your profile. To continue use, update your profile or upgrad...

Regular

Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your prof...

MattSuda

Spotify Star

3993 Views

11 replies

0 likes

Free
Login
  • 3993 Views
  • 11 replies
  • 0 likes

Cannot updgrade

Hello!I want to updgrade but after the payment with paypal the page goes white and stops. Could it be that I have registered my account in Germany but live in Kenya? Thanks! regards, Katrin

Casual Listener

Hello! I want to updgrade but after the payment with paypal the page goes white and stops.   Could it be that I have registered my account in Germany but live in Kenya?   Thanks! &nbs...

MattSuda

Spotify Star

364 Views

4 replies

0 likes

  • 364 Views
  • 4 replies
  • 0 likes

Superuser Contribution can't update my profile (change country)

Hi, I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account) error code: 408). I canno...

Casual Listener

Hi,    I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your ...

MattSuda

Spotify Star

1293 Views

10 replies

1 likes

  • 1293 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Using spotify in unlaunched country (Kenya)

So i got my spotify account while in AU, moved to Kenya 2 months ago for work. I had the premium account but downgraded to the free account. But im having trouble loggin in even onto the web player. SO what do i do. Should i just get the premium acco...

Newbie

So i got my spotify account while in AU, moved to Kenya 2 months ago for work. I had the premium account but downgraded to the free account. But im having trouble loggin in even onto the web player. ...

MattSuda

Spotify Star

2247 Views

2 replies

0 likes

  • 2247 Views
  • 2 replies
  • 0 likes

Solved!! Subscription

I am from Jamaica and Spotify says my card is a non Spotify country so is there any other way to pay

Visitor

I am from Jamaica and Spotify says my card is a non Spotify country so is there any other way to pay

MattSuda

Spotify Star

536 Views

2 replies

0 likes

Account
Premium
Subscription
  • 536 Views
  • 2 replies
  • 0 likes

Spotify login - Error 408

So, I live in Cali, but I'm doing a work project in Jamaica for the next 9-10 month so I'm here tryna login to my Spotify using my facebook and I said your country does not match the one set in your profile and I went to my profile trying to set it t...

Newbie

So, I live in Cali, but I'm doing a work project in Jamaica for the next 9-10 month so I'm here tryna login to my Spotify using my facebook and I said your country does not match the o...

MattSuda

Spotify Star

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Solved!! Why there is no spotify in georgia ?

can anyone tell me why spotify isnt in my country ???? i want to buy premium and it isnt even allowing me to pay. explain to me somebody why there is no spotify in georgia ?????????????????????

Newbie

can anyone tell me why spotify isnt in my country ???? i want to buy premium and it isnt even allowing me to pay. explain to me somebody why there is no spotify in georgia ?????????????????????

MattSuda

Spotify Star

1436 Views

2 replies

0 likes

  • 1436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't my listening activity be seen by my friends even though I have set it correctly

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Jeremy

Spotify Legend

386 Views

1 replies

0 likes

Other
  • 386 Views
  • 1 replies
  • 0 likes

Confused Change Country

Hi Guys, I have spotify for almost 6 years I guess. Started back in Holland. 4 years ago I moved to Curacao. ( dutch Carribean ) I had Spotify without any problems. Past month I went back to holland for 3 weeks. Now that I'm back, they signed me out ...

Newbie

Hi Guys,   I have spotify for almost 6 years I guess. Started back in Holland. 4 years ago I moved to Curacao. ( dutch Carribean ) I had Spotify without any problems. Past month I went back to...

MattSuda

Spotify Star

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Policy Change of Spotify Credit card

Hi! I live on a small island called Curacao that is part of The Netherlands. I have a CC from Curacao and i always used it for the premium but now i want to purchase it again and it says its not allowed because its not the same country bla bla bla Pr...

Casual Listener

Hi!   I live on a small island called Curacao that is part of The Netherlands. I have a CC from Curacao and i always used it for the premium but now i want to purchase it again and it says i...

MattSuda

Spotify Star

371 Views

1 replies

0 likes

Account
Premium
Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Curaçao

Spotify has not been rolled out in Curaçao yet. Can I still use all Spotify functionalities there? I have a Premium account.

Newbie

Spotify has not been rolled out in Curaçao yet. Can I still use all Spotify functionalities there? I have a Premium account.

MattSuda

Spotify Star

2994 Views

3 replies

0 likes

Premium
  • 2994 Views
  • 3 replies
  • 0 likes

I can't change the country I am in.

I've been out if my country (Belgium) for more 14 days and I am not able to get connected of Spotify anymore (I am currently living in Burkina Faso more several months). Spotify suggested to change the country (from Belgium to Burkina Faso), but it i...

Casual Listener

I've been out if my country (Belgium) for more 14 days and I am not able to get connected of Spotify anymore (I am currently living in Burkina Faso more several months).    Spotify sugges...

MattSuda

Spotify Star

556 Views

3 replies

0 likes

  • 556 Views
  • 3 replies
  • 0 likes

No postal codes here!

Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I've tried all of the suggestions, but the lack of p...

Newbie

Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I...

MattSuda

Spotify Star

378 Views

2 replies

0 likes

  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Community login and captcha keep kicking me out

PlanPremiumCountryPolandDeviceWeb Browser (Google Chrome)Operating SystemWindows 10 My Question or IssueWhen I try to write and post messages in the Community forum I keep getting a message to log back in and the "I'm not a robot" captcha expires eve...

Roadie

Plan Premium Country Poland Device Web Browser (Google Chrome) Operating System Windows 10   My Question or Issue When I try to write and post messages in the Community forum I keep ge...

Ivan

Spotify Legend

1324 Views

7 replies

0 likes

Login
  • 1324 Views
  • 7 replies
  • 0 likes

Travelled from Canada to The Bahamas(will be here a few months)country wont change and it wont work

Yeah, I'll be in The Bahamas for the next 4 months but I cannot get my spotify account to work at all in this country. I signed up in Canada.

Newbie

Yeah, I'll be in The Bahamas for the next 4 months but I cannot get my spotify account to work at all in this country. I signed up in Canada.

MattSuda

Spotify Star

1003 Views

2 replies

0 likes

  • 1003 Views
  • 2 replies
  • 0 likes

Solved!! Add The Bahamas to your countries list

Will Spotify be adding The Bahamas to thier Countries List I live here and I am unable to use my Spotify because my country The Bahamas is not on the Countries list.

Newbie

Will Spotify be adding The Bahamas to thier Countries List I live here and I am unable to use my Spotify because my country The Bahamas is not on the Countries list.

MattSuda

Spotify Star

1505 Views

2 replies

3 likes

Account
  • 1505 Views
  • 2 replies
  • 3 likes