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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • justindt
  • Casual Listener
  • 280679 Views
  • 824 replies
  • 84 likes
  • Account
  • 280679 Views
  • 824 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133512 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133512 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75750 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75750 Views
  • 63 replies
  • 8 likes

How I can share all my like songs with another one.

Hello, I have a list of songs that I like on spotify. Is there any way to share it with other.

  • Visitor
  • Hello,   I have a list of songs that I like on spotify. Is there any way to share it with other.
  • brandonjmckay
  • Casual Listener
  • 30560 Views
  • 4 replies
  • 9 likes
  • Account
    Other
  • 30560 Views
  • 4 replies
  • 9 likes

SPOTIFY HELP WOULD BE NICE

SPOTIFY is a great music provider, In my opinion the best one out there. As far as customer service...... I would compare it to giving myself a root canal with no freezing using a pocket knife.........Some of the community seems to know things readin...

  • Music Fan
  •   SPOTIFY is a great music provider, In my opinion the best one out there.  As far as customer service...... I would compare it to giving myself a root canal with no freezing using a pock...
  • Luan
  • Spotify Star
  • 676 Views
  • 11 replies
  • 0 likes
  • Account
  • 676 Views
  • 11 replies
  • 0 likes

Username or Password invalid

Not long ago today when I woke up, I found my account was logged out. It says that I keep entering my username or Password incorrectly on my mobile- however I changed my password twice and yet they say my password is still incorrect even when I chang...

  • Regular
  • Not long ago today when I woke up, I found my account was logged out. It says that I keep entering my username or Password incorrectly on my mobile- however I changed my password twice and yet they s...
  • Derrund1999
  • Casual Listener
  • 2267 Views
  • 15 replies
  • 2 likes
  • 2267 Views
  • 15 replies
  • 2 likes

I no longer can follow playlists on my phone

Plan PremiumCountry Colombia Device(iPhone SE)Operating System(iOS 12.4.1) My Question or IssueI am no longer able to follow any playlist from my phone, and even if I try to go to the ones I had followed before, or my own playlists, I can't, spotify ...

  • Casual Listener
  • Plan Premium Country Colombia   Device (iPhone SE) Operating System (iOS 12.4.1)   My Question or Issue I am no longer able to follow any playlist from my phone, and even if I...
  • Luan
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Unlimited
  • 406 Views
  • 1 replies
  • 0 likes

I cant log in to my account but im not messing up my psssword or username

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Forgotten password and email address for Premium account

Hey there! I'm having a very sobering experience of realising I've forgotten my password to my premium account AND apparently the email address attached to it. How do I know? Well I went to reset my password, entered in my accountname and have then c...

  • Newbie
  • Hey there!   I'm having a very sobering experience of realising I've forgotten my password to my premium account AND apparently the email address attached to it. How do I know? Well I went to ...
  • Luan
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 633 Views
  • 1 replies
  • 0 likes

Cannot Claim Artist Profile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, My music has been on spotify for over a year now and every time i try to claim my artist...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Luan
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
  • 287 Views
  • 1 replies
  • 0 likes

How to switch between Premium and Family Pack subscription?

PlanPremiumCountryBelgiumDevice(Samsung Galaxy 7)Operating System(Android) My Question or IssueHi, I have Spotify Premium and I want to change to Spotify Family Pack. I already accepted the invitationlink for the Family Pack (see the annexe) but I di...

  • Casual Listener
  • Plan Premium Country Belgium Device (Samsung Galaxy 7) Operating System (Android)   My Question or Issue Hi,    I have Spotify Premium and I want to change to Spotify Famil...
  • OviiiOne
  • Community Legend
  • 568 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 568 Views
  • 3 replies
  • 0 likes

Superuser Contribution No log in through Facebook

PlanPremiumCountryGermanyDeviceNokia 7 PlusOperating System(Android 9 Pie) My Question or IssueI cannot log into Spotify on the above mentioned device with Facebook. I also have two other devices that I use my Spotify account with (Nokia 8.1 - Androi...

  • Casual Listener
  •   Plan Premium Country Germany Device Nokia 7 Plus Operating System (Android 9 Pie)   My Question or Issue I cannot log into Spotify on the above mentioned device with Facebook. ...
  • Petya
  • Community Legend
  • 525 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 525 Views
  • 5 replies
  • 0 likes

Can't Disconnect from FaceBook

Hello, I am wanting to disconnect my Spotify account from Facebook instead of creating a new one. The help docs say to reset password if the option under Settings > Social is not available. So I reset my password, logged out of account and closed the...

  • Casual Listener
  • Hello, I am wanting to disconnect my Spotify account from Facebook instead of creating a new one. The help docs say to reset password if the option under Settings > Social is not available. So I r...
  • Rene01
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • Account
  • 381 Views
  • 3 replies
  • 0 likes

Pagamento

Foi debitado do meu cartão um valor de R$ 10,00, referente ao Spotify, porém, não foi feito upgrade da minha conta para o premium para estudantes. Lembrando que tenho duas contas, já conferi todas duas, e, em nenhuma delas foi feito o upgrade.

  • Visitor
  • Foi debitado do meu cartão um valor de R$ 10,00, referente ao Spotify, porém, não foi feito upgrade da minha conta para o premium para estudantes. Lembrando que tenho duas contas, já conferi todas du...
  • Luan
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

Not sure if my old Xbox One is still signed in.

Hello all, I used to own a Xbox One till yesterday. I signed in to it months ago when I still had it and did not use my Xbox that much. As I'm not sure if Xboxes are considered offline devices, I'm not completely certain it's already de-linked (not s...

  • Visitor
  • Hello all,    I used to own a Xbox One till yesterday. I signed in to it months ago when I still had it and did not use my Xbox that much. As I'm not sure if Xboxes are considered offline...
  • Emilia_8
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 1 replies
  • 0 likes

I am unable to change my country or sign up for the family plan

Current Plan: PremiumCurrent Country: US Desired Plan: Premium FamilyDesired Country: Thailand I am living in Thailand now, and I want to update my country to Thailand. I am also trying to set up a Premium Family plan so that my wife can also have an...

  • Visitor
  • Current Plan: Premium Current Country: US   Desired Plan: Premium Family Desired Country: Thailand   I am living in Thailand now, and I want to update my country to Thailand. I am als...
  • Jose_M
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • Account
  • 412 Views
  • 1 replies
  • 0 likes

NO DAILY MIX GENERATING

PlanPremiumCountryUSADevice(iPhone XS MAX)Operating System(iOS 12.4.1) My Question or Issuei created a new account for a spotify trial, where daily mixes were generated. Rather than purchasing premium through this email, i chose to reactive an old ac...

  • Visitor
  • Plan Premium Country USA Device (iPhone XS MAX) Operating System (iOS 12.4.1)   My Question or Issue i created a new account for a spotify trial, where daily mixes were generated. Rath...
  • Jose_M
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Premium
  • 405 Views
  • 1 replies
  • 0 likes

Malicious User Deleting Songs from Collaborative Playlists

Hi there,I've found a malicious user who deleted varying amounts of songs from my collaborative playlists. Some of these playlists are works of art with around ~2500 songs in them, so I have a few questions: 1. Can someone from Spotify restore the so...

  • Casual Listener
  • Hi there, I've found a malicious user who deleted varying amounts of songs from my collaborative playlists. Some of these playlists are works of art with around ~2500 songs in them, so I have a fe...
  • DonSolare
  • Roadie
  • 1026 Views
  • 2 replies
  • 2 likes
  • Account
    Other
  • 1026 Views
  • 2 replies
  • 2 likes

Someone deleted all my songs on collaborative playlist

My very own collaborative playlist songs was entirely removed. It has steady amount of followers which I worked for 2 years was vandalized by someone who replaced it with just 1 effin song ! The user who apparently comprised it, usually just add song...

  • Newbie
  • My very own collaborative playlist  songs was entirely removed. It has steady amount of followers which I worked for 2 years was vandalized by someone who replaced it  with just 1 effin son...
  • DonSolare
  • Roadie
  • 3480 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Security
  • 3480 Views
  • 2 replies
  • 0 likes

Spotify for Artists (Something Went Wrong)

I just got a song released on Spotify so I wanted to claim my profile asap. So I downloaded the Spotify for Artists app and it keeps saying “something went wrong”. I also tried on 2 browser and on different internet connection, still no luck. Any hel...

  • Visitor
  • I just got a song released on Spotify so I wanted to claim my profile asap. So I downloaded the Spotify for Artists app and it keeps saying “something went wrong”. I also tried on 2 browser and on di...
  • sqxt-a9gz_39j
  • Casual Listener
  • 2791 Views
  • 12 replies
  • 10 likes
  • Account
  • 2791 Views
  • 12 replies
  • 10 likes

Username is gibberish and not what I set it to when signing up

I just got unwillingly transitioned from Groove Music Pass. I decided to see how much your service had of my stored music so I used the Groove program to create a new Spotify account. I chose NOT to use a Facebook account, but instead put in an email...

  • Casual Listener
  • I just got unwillingly transitioned from Groove Music Pass. I decided to see how much your service had of my stored music so I used the Groove program to create a new Spotify account. I chose NOT to ...
  • ql58a3laf1mvgy6
  • Visitor
  • 2347 Views
  • 3 replies
  • 3 likes
  • Account
  • 2347 Views
  • 3 replies
  • 3 likes

No longer on Facebook and my email provider has now closed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my Facebook account was deactivated and my email provider is no longer up and running “fsm...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my F...
  • Rene01
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 251 Views
  • 1 replies
  • 0 likes

Can't login with Facebook

PlanPremiumCountryRomaniaDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or IssueI can't login with my Facebook on spotify app and i paying for the premium.

  • Newbie
  •   Plan Premium Country Romania Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue I can't login with my Facebook on spotify app and i paying for th...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Login
  • 251 Views
  • 1 replies
  • 0 likes