Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
83878 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
659979 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
741809 Views
18 replies
29 likes
PlanFree/Premium-FREECountry-ITALY Device(PC-i5-z390)Operating System(Windows10) My Question or IssueHi guys, I received this email from spotify for violating a playlist cover image, can you give me a hand to solve?I also wanted to know if you knew h...
Plan Free/Premium-FREE Country-ITALY Device (PC-i5-z390) Operating System (Windows10) My Question or Issue Hi guys, I received this email from spotify for violating a playlist...
Music Fan
810 Views
2 replies
1 likes
hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we ARE in the same country and living at the same add...
hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we...
Community Legend
468 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung s10eOperating System(Android 10) My Question or IssueHello! Few years ago I made spotify acc using my Facebook page (with old email address), now I want to delete that acc cause I can't now even log into him caus...
Plan Premium Country Poland Device Samsung s10e Operating System (Android 10) My Question or Issue Hello! Few years ago I made spotify acc using my Facebook page (with old e...
Songwriter
616 Views
1 replies
0 likes
i deleted my account about 2 weeks or maybe 17 days ago due to personal matters. i wanted to sign up again using that email but it said the email already has a spotify account. then i tried to log in using that email, but it said my password and emai...
i deleted my account about 2 weeks or maybe 17 days ago due to personal matters. i wanted to sign up again using that email but it said the email already has a spotify account. then i t...
Community Legend
444 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi guys and dear manager, I received a mail 10 mins ago about suspicious activity. If I'm not...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi guys...
Community Legend
1499 Views
5 replies
0 likes
Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...
Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
Visitor
171106 Views
135 replies
7 likes
One of the playlists (exactly 19 songs) on my account has a persistent issue where it will play a song that i did not add this does not show up as a 'we added' neither does it appear at all in the playlist. This is just a mild annoyance but i still w...
One of the playlists (exactly 19 songs) on my account has a persistent issue where it will play a song that i did not add this does not show up as a 'we added' neither does it appear at all in the pl...
Newbie
1191 Views
2 replies
0 likes
so 3 months ago i tried the 3 months subscription and now i want to cancle it. however i dont remember the email i did put into the account. and i cant cancle it now. is there a way by using my name or last numbers on the credit card i did use ?
so 3 months ago i tried the 3 months subscription and now i want to cancle it. however i dont remember the email i did put into the account. and i cant cancle it now. is there a way by using my name ...
Community Legend
420 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Songwriter
268 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Songwriter
393 Views
1 replies
0 likes
PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueCouple days ago I received an e-mail from Spotify saying my account e-mail changed to "*snip*". At first I tought it was a scam. Later that day, when I opened Spotify, I...
Plan Free Country Brazil Device Desktop Operating System Windows 10 My Question or Issue Couple days ago I received an e-mail from Spotify saying my account e-mail changed to "*snip*...
Spotify Star
1016 Views
8 replies
0 likes
Hi, I have been a member with SPOTIFY for a number of years now and my original account was created using FACEBOOK, after a while i ended up buying the spotify premium which for whatever reason has changed my account from being linked with facebook t...
Hi, I have been a member with SPOTIFY for a number of years now and my original account was created using FACEBOOK, after a while i ended up buying the spotify premium which for whatever rea...
Moderator
511 Views
1 replies
0 likes
Yesterday I signed up for the free google nest mini but couple hours later Spotify completely logged me out from all devices and when I try to log back in it says my email isn’t linked to a Spotify account. I tried logging in with my username (hun123...
Yesterday I signed up for the free google nest mini but couple hours later Spotify completely logged me out from all devices and when I try to log back in it says my email isn’t linked to a Spo...
Casual Listener
2218 Views
4 replies
0 likes
Hi everyone.I have a premium account which my friend logs into sometimes. His taste in music is different to mine and it's affecting my configurations. I'm considering upgrading to a dual. Will the music he listens to still affect my discover weekly ...
Hi everyone. I have a premium account which my friend logs into sometimes. His taste in music is different to mine and it's affecting my configurations. I'm considering upgrading to a du...
Community Legend
363 Views
1 replies
0 likes
I can't log in to my Spotify app. The prompt message always says "You are currently set to offline", but I'm connected to the internet. After a while it just asks if I "need help logging in?" but it refers me to change my password. I've changed my pa...
I can't log in to my Spotify app. The prompt message always says "You are currently set to offline", but I'm connected to the internet. After a while it just asks if I "need help logging in?...
Moderator
475 Views
1 replies
1 likes
hi all, I'm trying to claim my google assistant, I’m trying to link my Spotify and google accounts but keep get the below page. It’s a personal account both Spotify and email so don’t have an administrator to contact! thanks jon None of the below in...
hi all, I'm trying to claim my google assistant, I’m trying to link my Spotify and google accounts but keep get the below page. It’s a personal account both Spotify and email so don’t have ...
Spotify Star
1222 Views
3 replies
0 likes
CountryUSDevice(Desktop Computer, Google Pixel 3a)Operating System(Android 10, Windows 10) My Question or IssueHi! I contacted the support email earlier with a question and I got nothing but an automated response and got no response on twitter either...
Country US Device (Desktop Computer, Google Pixel 3a) Operating System (Android 10, Windows 10) My Question or Issue Hi! I contacted the support email earlier with a question and I got...
Songwriter
722 Views
1 replies
0 likes
PlanPremium Operating System(iOS 10 My Question or IssueHi there - I set up my premium Spotify account a few years back with an email address that is no longer active. There is no way I can access that email. And... I've forgotten my password. (I kno...
Plan Premium Operating System (iOS 10 My Question or Issue Hi there - I set up my premium Spotify account a few years back with an email address that is no longer active. There i...
Songwriter
328 Views
1 replies
0 likes
hey folks i have a problem since two days i can't login into my premium account again. i accidentally logout myself and now i can't login again. it says to me i would have a wrong password and if i try via email it says that the link would be expired...
hey folks i have a problem since two days i can't login into my premium account again. i accidentally logout myself and now i can't login again. it says to me i would have a wrong password a...
Songwriter
394 Views
3 replies
0 likes
Over the years, I have ended up with two Spotify accounts. I was having trouble with the older of the two I think because it was connected to Facebook. I disconnected it as far as I know, but was unable to edit my profile, change password, etc, plus ...
Over the years, I have ended up with two Spotify accounts. I was having trouble with the older of the two I think because it was connected to Facebook. I disconnected it as far as I know, but was una...
Songwriter
365 Views
1 replies
0 likes
